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Summary of reviews'Amaroo On Mandalay' receives high praise for its location, sitting centrally in Nelly Bay on Magnetic Island. Guests appreciate its proximity to the ferry terminal, public transport and local amenities, making it an excellent hub for exploring the island. The serene, tropical setting, replete with lush greenery and native wildlife, adds to the charm, providing a tranquil atmosphere amidst nature’s splendor.
The breakfast experience at the hotel is largely positive with many guests enjoying the tasteful morning meals and the value-for-money buffet, particularly the poached eggs. The dining surroundings, rich with gardens and local wildlife, further enhance the experience. However, some guests noted service inefficiencies and limited restaurant availability, suggesting that more consistency could benefit the overall dining experience.
Dinner reviews are mixed but lean towards positive with several guests applauding the delicious food, especially the seafood pasta and the good ambiance provided by attentive staff. Yet, issues such as the restaurant's frequent closures and variances in food quality detracted from the dining experience for some.
The hotel's rooms are generally clean and comfortable, though many guests indicate that updates are needed to elevate their appeal. The spacious, cozy rooms and well-maintained gardens are well regarded, despite some dated decor and maintenance issues. The beautiful outdoor garden and large swimming pool contribute positively to the stay.
Cleanliness is mostly commendable with many areas being well-maintained, though some lapses in thorough cleaning have been noted. Despite these instances, the hotel's staff receive high marks for their friendliness, professionalism and exceptional service, significantly enhancing guests' experiences.
Wi-Fi services appear limited, only being reliable in central areas such as the reception and restaurant. Continuous connectivity remains a point of improvement, especially for those needing constant internet access.
The gym's condition is mixed in reviews with some appreciating its facilities while others feel it requires updating. Contrarily, the well-maintained pool area receives robust approval for being clean, spacious and child-friendly, offering a relaxing retreat for families.
The tennis courts are well-regarded and complemented by the resort's overall well-maintained recreational facilities. Parking, while available, is noted as less convenient, sometimes requiring a fair walk to the accommodations.
Family accommodations receive positive feedback for spacious, affordable rooms and a pleasant family-friendly environment, complete with children's play areas and a beloved friendly dog, Olaf. Beds also garner general approval for their comfort, although individual preferences on firmness varied.
Overall, 'Amaroo On Mandalay' offers a charming island retreat with its strategic location, pleasant environment and dedicated staff being significant highlights. With some improvements in dining consistency, room updates and enhanced amenities, it could elevate its guest experience even further. Show more
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Categories
Resort with Swimming Pool
Has a magnesium pool and a separate wading pool, suitable for both adults and children. It includes 10 acres of landscaped gardens.
Children's Pool Outdoor Pool
Resort with Free Wi-Fi
As a resort, Amaroo On Mandalay provides free Wi-Fi, allowing guests to stay connected. The resort setting also contributes to a relaxing and enjoyable stay.
Resort with Parking
The hotel offers free self-parking. The location is ideal for those wanting to explore Magnetic Island National Park.
3-Star Resort
Located in Nelly Bay, this resort features a fantastic pool and is set amongst animals, offering a unique and immersive experience. It provides a blend of relaxation and nature, appealing to those seeking a tranquil getaway.
Resort with Outdoor Pool
Offers a large and well-maintained outdoor pool area. The magnesium pool receives particular praise. Complementing the pool, the well-kept grounds and convenient BBQ and seating facilities further enhance the outdoor experience, making it a favorite spot for relaxation and recreation among guests.
Resort near Golf Courses
Family Friendly Resort
Business Resort
Cheap Resort
Accessible Resort
Resort with Gym
Resort with Tennis Courts
Resort with Children's Pool
Room Types
Standard Twin StudioThe retro-style Standard Twin Studio unit is perfect for small families or those looking to share a room - self-contained with a queen-size bed and single bed. The air-conditioned unit offers a flat-screen TV, seating area, bathroom, front patio, and kitchenette with a bar fridge, microwave, kettle, and toaster. Up to 3 guests.
Rooms are strata-titled and can vary in layout & appearance – photos are indicative only
Standard StudioThis Studio room boasts a retro feel with cane furniture and with colours to match, it has a Queen bed, and this air-conditioned room also offers a flat-screen TV and a patio with garden views. It has a kitchenette with a microwave, fridge and toaster. It features ironing facilities and a bathroom with free toiletries and a hairdryer. Rooms are strata-titled and can vary in layout & appearance – photos are indicative only
Family RoomThe family room unit is perfect for families and small groups – self-contained with a queen bed in a separate bedroom and two single beds in the living room as well as a sofa bed. The air-conditioned unit offers a flat-screen TV, dining area, bathroom, front patio, and kitchenette with a fridge/freezer, microwave, kettle, and toaster. Up to 6 guests. Rooms are strata-titled and can vary in layout & appearance – photos are indicative only
Superior Twin StudioThe remodeled Superior Twin Studio unit is perfect for sharing with friends or the small family – self-contained with a queen size bed and single bed. The air-conditioned unit offers a flat-screen TV, seating, bathroom, front patio, and kitchenette with a fridge/freezer, microwave, kettle, and toaster. Up to 3 guests. Rooms are strata-titled and can vary in layout & appearance – photos are indicative only
King StudioOur remodeled Superior King Studio units are the perfect space for a couple to relax and unwind – self-contained with a king-size bed. The air-conditioned unit offers a flat-screen TV, seating, bathroom, front patio, and kitchenette with a fridge/freezer, microwave, kettle and toaster. Up to 2 guests Rooms are strata-titled and can vary in layout & appearance – photos are indicative only
Queen StudioThe remodeled Superior Queen Studio unit is the perfect space for a couple to relax and unwind – self-contained with a queen-size bed. The air-conditioned unit offers a flat-screen TV, seating, bathroom, front patio, and kitchenette with a fridge/freezer, microwave, kettle and toaster. Up to 2 guests Rooms are strata-titled and can vary in layout & appearance – photos are indicative only
Guest Reviews
7.5
Good
Location
'Amaroo On Mandalay' is highly praised for its excellent location on Magnetic Island, specifically in the heart of Nelly Bay. Situated just a short walk away from the ferry terminal and central Nelly Bay, the hotel provides easy access to local amenities, eateries and beautiful beaches. Guests appreciate the proximity to public transport with a bus stop conveniently located right outside the hotel, making it simple to explore other parts of the island.
The surrounding environment is a highlight for many with the property nestled among tropical gardens and lush greenery, offering a quiet and serene atmosphere. The presence of native wildlife such as wallabies adds a unique touch to the experience.
The hotel's central location makes it convenient for accessing various facilities and entertainment options. It’s an easy walk to the main hub of the island and guests often mention how close everything is, whether traveling by foot or using the bus service. The nearby rainforest setting also adds to the hotel’s charm, providing a feeling of being immersed in nature while still being close to the main attractions.
Overall, 'Amaroo On Mandalay' stands out for its strategic location that balances accessibility with a tranquil, nature-filled environment, making it a favored choice for visitors looking to enjoy the best of Magnetic Island.
Breakfast
Amaroo On Mandalay offers a largely positive breakfast experience with guests frequently highlighting the quality and taste of the morning meals. Many visitors enjoyed their time at the breakfast buffet, describing it as great, yummy and lovely with some specifically praising the poached eggs. The breakfast buffet is noted for being all-you-can-eat and providing good value for money.
Despite these compliments, there were comments on service constraints, such as only one server managing all orders, leading to a hectic atmosphere and undercooked food in some cases. The restaurant's limited operating days and times were also a point of inconvenience for some guests with reports of it being open only on Sundays or not at all during certain stays due to the absence of a chef.
The hotel's surroundings, however, add to the dining experience with attractive gardens, rock wallabies and various birds creating a pleasant environment. The restaurant, while serving good food, was noted for its infrequent operation, being open for only one of the four days one reviewer stayed at the hotel.
Overall, the breakfast at Amaroo On Mandalay generally meets guests' expectations with delicious food and a charming setting, though improvements in service efficiency and restaurant availability could enhance the experience further.
Dinner
Amaroo On Mandalay presents a mixed dining experience. Guests have praised the restaurant for its delicious and excellent food, particularly enjoying dishes like the seafood pasta. The ambiance and service provided by the attentive staff were also highly appreciated by some visitors who found the dining experience to be fantastic and of good value.
However, several reviews indicated that there were recurring issues with the restaurant being closed for events like weddings and on certain days, making it difficult for guests to plan their meals. The bar and restaurant also appeared to close early and frequently were unavailable for breakfast and dinner.
There were notable instances of disappointment regarding the quality and consistency of the food. Complaints included undercooked fish, wrong orders, overpriced and average-tasting meals and poor atmosphere and service. Many guests felt that the portion sizes did not justify the price. Additionally, the buffet failed to meet expectations, often running out of food and lacking variety.
Overall, while some guests found the dining to be fantastic and highly recommended certain dishes, the inconsistency in service, quality and availability posed significant drawbacks to the dining experience at Amaroo On Mandalay.
Rooms
At Amaroo On Mandalay, the guest reviews reveal a mixed impression of the rooms. While the accommodation is generally clean and comfortable with many guests remarking that the rooms are tidy, spacious and modern in some aspects, there's a consensus that the facilities could benefit from significant refurbishment. Many guests appreciate the private, cozy atmosphere and comfortable beds with some rooms offering good layouts and quiet surroundings.
However, it's evident that the rooms are dated with noticeable wear and need for maintenance and updates. Issues like outdated decor, noisy box air-conditioners and a lack of proper cleaning in some instances detract from the overall experience. Additionally, some guests encountered small and poorly lit rooms, minor repairs needed and problems like old furniture and noisy air conditioners.
On a positive note, the grounds are well-maintained and boast a beautiful garden and a large swimming pool, adding to the charm of the property. Despite the need for a facelift, the rooms are considered suitable for families and friends, offering basic yet sufficient amenities such as full fridges, microwaves and the occasional studio with a kitchenette. Guests also appreciated the friendly staff and convenient location with everything within walking distance.
In summary, while Amaroo On Mandalay offers clean, comfortable and spacious rooms with a lovely outdoor environment, it’s clear that renovations and updates are needed to enhance the overall guest experience.
Beds
Amaroo On Mandalay boasts a mix of feedback regarding its bed comfort, yet the overall sentiment leans towards the positive side. Many guests highlighted the beds as amazing and very comfortable with some even describing them as some of the most comfortable motel beds they’ve ever slept in. King-size beds in particular received praise for their comfort and several reviews mentioned that the beds were large and soft enough to ensure a good night’s sleep.
However, it's not without its downsides. Some guests found the beds either too soft or too firm, which led to discomfort and even soreness in some instances. Sofa beds seemed particularly problematic with complaints about them dropping and being generally unsatisfactory. Occasional feedback also noted issues with bed cleanliness and outdated furniture, which might detract from the overall experience.
Despite these mixed comments, the positive feedback on comfort tends to outweigh the negative, making it a decent stay for those valuing a good night's rest. Always keeping comfort in mind, the establishment offers a range of bedding that, while varied in quality, frequently meets and sometimes exceeds guest expectations.
Cleanliness
Amaroo On Mandalay presents a mixed bag when it comes to cleanliness based on guest reviews. On the positive side, numerous guests highlighted that their rooms were clean, tidy and comfortable. Several rooms were noted for being spotless, well-maintained and freshly painted, which contributed to an overall pleasant stay. The public restrooms and car park were also highlighted as clean and the staff were described as professional in maintaining the cleanliness. The hotel's beautiful gardens and well-kept pool further enhance the appeal for many guests.
However, some areas need improvement. A common concern was the presence of ants and lack of thorough cleaning. Issues like dusty rooms, dirty cutlery and mildew in bathrooms were mentioned, as well as mould on walls and in shower grout. A few guests expressed disappointment in dated accommodations and a musty smell, suggesting that the property could benefit from updates and a more rigorous cleaning regimen. The BBQ facilities and pool area also received some criticism for not being sufficiently clean.
Overall, while there are positive remarks about the cleanliness and maintenance of certain areas, Amaroo On Mandalay might need to focus on a more consistent cleaning standard to ensure all guests have a satisfying experience.
Staff
Amaroo On Mandalay offers an exceptional experience, largely owed to its remarkable staff. Guests frequently highlight the friendliness, helpfulness and professionalism of the team. Many reviews mention how the warm and accommodating staff enhance their stay, providing a lovely welcome and outstanding service throughout. Reception staff, in particular, receive accolades for their attentiveness and willingness to go above and beyond, including offering lifts to the ferry terminal. Housekeeping and restaurant teams also contribute significantly with their kind and polite demeanor.
While a couple of reviews mention less favorable interactions or short staffing, the overwhelming consensus is that the staff are a standout feature of the hotel. From facilitating a smooth check-in process to addressing any issues promptly, the team is noted for their responsiveness and dedication to guest satisfaction. Special mentions of specific staff members and their exceptional service underscore the positive impressions left by the team at Amaroo On Mandalay.
Wi-Fi
Amaroo On Mandalay offers a serene getaway experience, yet guests frequently note issues with the hotel's Wi-Fi services. While the Wi-Fi is reported to work reliably in the reception area and restaurant, it is not available in the rooms, which can be a drawback for those needing constant internet access. Some guests highlight that the internet service can be limited and might only be accessible during office hours. Despite occasional reliability issues, the hotel appears to be making efforts to improve its Wi-Fi connectivity. Those looking for continuous internet access might find the current setup inconvenient, particularly due to the lack of connectivity beyond the central areas. However, the focus on improvement indicates a potential for better future service.
Gym
The gym at Amaroo On Mandalay garners mixed reviews from guests. While some highlight its brilliance and well-equipped nature, others point out that it is outdated and in need of significant renovations. Certain reviews mention issues like unpleasant odors and broken equipment. Despite the potential for a good workout, many guests feel that the gym area would benefit from a substantial makeover to meet expectations.
Pool
Amaroo On Mandalay's pool area receives high praise from guests for its well-maintained, spacious and lovely setting. The pool is consistently described as large, clean and uncrowded, offering a great space for relaxation. The magnesium-infused water is a standout feature, leaving skin feeling smooth and refreshed. There are additional amenities, including a smaller toddler pool and a children's play area, making it a family-friendly spot. Comfortable loungers and a beautiful cabana area enhance the overall experience.
Despite the predominantly positive feedback, some guests noted issues such as the pool being closed upon their arrival or needing maintenance. Instances where the water was very warm or appeared unclean were also mentioned, albeit infrequently. Nonetheless, the pool's open-air design and the opportunity for a lazy, relaxing day by the water seem to create a memorable highlight for many visitors.
Tennis
The tennis courts at 'Amaroo On Mandalay' have received consistently positive feedback from guests. Reviews highlight the quality and appeal of the courts with many appreciating their availability and the bonus of free hire. The resort's well-maintained gardens, pool area and facilities for children complement the enjoyment of the tennis courts, contributing to a well-rounded recreational experience. Overall, the tennis courts are frequently mentioned as a noteworthy feature, adding to the appeal of the resort's outdoor amenities.
Parking
Amaroo On Mandalay appears to have mixed reviews when it comes to parking. On the positive side, the property offers on-site parking, which many guests find pretty good and ample. However, some guests mention that parking is not as convenient as they would prefer, pointing out that it is often a fair walk away from the rooms or cabins. Others note that the car park tends to fill up, resulting in limited spaces and occasional necessity for street parking. There are also comments about the inconvenience of not being able to unload baggage near their units. Overall, while parking is available, it may not always be the most convenient for those looking to park close to their accommodations.
Family
Amaroo On Mandalay is well-regarded for its family-friendly offerings. Many guests appreciated the spacious family rooms, ideal for accommodating up to five people and noted that these rooms often worked out to be more affordable than other nearby options. The hotel provides a perfect setting for family vacations, featuring well-maintained pools and a dedicated playing area for children. The grounds, including the pool and garden, are also praised for their upkeep. Additional facilities for family activities, such as taking memorable family photos, add to the appeal. While some noted a lack of wardrobes for storing clothes, the overall family ambiance and amenities received positive feedback. The kids especially enjoyed the playground and had a delightful time meeting Olaf, the friendly dog. For larger groups, booking a bigger family room is recommended.
Accessible
Amaroo On Mandalay offers a few key conveniences for guests with disabilities. Its location is particularly beneficial with a bus stop right outside, making it easy to reach by bus and providing accessible transport options around the island. Guests appreciated having the bus at the door, enhancing the overall ease of getting around. The hotel's courtyard is spacious, which can be beneficial for maneuverability. However, it should be noted that some areas of the hotel are not pram or wheelchair friendly and there is a lack of specific accessibility features mentioned in the reviews. Despite these limitations, the transport convenience stands out as a significant positive aspect for visitors who rely on public transportation.
Outdoor Pool
Amaroo On Mandalay boasts an impressive outdoor pool area that guests frequently highlight in their reviews. The pool is described as large and well-maintained, contributing significantly to the appeal of the hotel. Visitors appreciate the lovely and spacious pool area, citing it as a great addition to their stay. The magnesium pool, noted for its size, receives particular praise. Complementing the pool, the well-kept grounds and convenient BBQ and seating facilities further enhance the outdoor experience, making it a favorite spot for relaxation and recreation among guests.
Yes, Amaroo On Mandalay, Magnetic Island has pool(s) that belong to one or more of the following categories: Children's Pool, Outdoor Pool.
No, a spa isn't available at Amaroo On Mandalay, Magnetic Island.
No, Amaroo On Mandalay, Magnetic Island doesn't allow dogs.
Yes, parking facilities are available at Amaroo On Mandalay, Magnetic Island.
Yes, Amaroo On Mandalay, Magnetic Island has a gym.