GHL Hotel Neiva
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Summary of reviewsGHL Hotel Neiva enjoys a highly praised central location near the airport, shopping centers and major attractions like the Tatacoa Desert. Guests appreciate its cleanliness, safety and well-maintained facilities and the proximity to shopping centers adds convenience. The hotel’s strategic location enhances the ease of commuting for both work and leisure.
The breakfast service is a standout feature, consistently described as delicious, varied and of high quality. The buffet-style breakfast caters to different tastes and dietary needs, providing a balanced start to the day. The staff's excellent service and the breakfast’s variety are frequently commended, though some guests suggest that additional variety could enhance the experience.
Dinner at the hotel's Barcino restaurant receives praise for its delicious and healthy food. The restaurant is noted for its excellent gastronomy, but there are occasional complaints about limited menu options and inconsistent service. Enhancing menu variety and service consistency could elevate the dining experience further.
The rooms at GHL Hotel Neiva are appreciated for their cleanliness, comfort and amenities with many describing them as beautiful and well-equipped. Though some rooms are smaller than expected, they are generally functional and comfortable. The hotel staff is repeatedly praised for their helpfulness and excellent service, contributing to a quiet and restful environment. However, there are occasional mentions of noise and issues with WiFi speed.
Cleanliness is a hallmark of GHL Hotel Neiva with the hotel consistently maintaining spotless rooms and common areas. The dedication of the housekeeping and maintenance teams adds to the hotel's welcoming atmosphere.
The staff’s exceptional friendliness and attentiveness are frequently highlighted with many guests commending the team for their responsive and warm service. The professionalism and empathy of the personnel leave a lasting positive impression on visitors.
WiFi service at the hotel is an area needing improvement with many guests reporting issues with the internet connection's stability and speed. Although there are instances of good performance, enhancing the WiFi would significantly benefit business travelers and guests overall.
The pool area receives mixed reviews. While some guests appreciate the cleanliness and service, others find the pool too small and the operational hours limiting. Policies like mandatory swim caps and the pool's unattractive location further hinder the experience. Many guests express a desire for a larger and more accommodating pool area.
Family-friendly amenities are well-regarded with the hotel providing a welcoming environment for families, including a small playground and attentive service during emergencies. The convenient location within a shopping center adds to its suitability for family getaways.
The beds are generally praised for their comfort with many guests enjoying the large, comfortable mattresses, pillows and duvets. Some feedback suggests occasional issues with bed size and mattress quality, but overall, the beds contribute positively to the guest experience.
GHL Hotel Neiva is a highly recommended four-star option for both leisure and business travelers. The hotel is consistently praised for its cleanliness, comfortable ambiance and excellent service. While improvements could be made to match the four-star standard, particularly in the pool area, the facilities are well-suited for short business stays and family vacations.
In summary, GHL Hotel Neiva offers a clean, comfortable environment with attentive service and convenient amenities, making it a reliably pleasant choice for visitors to Neiva.
Categories
The breakfast service is a standout feature, consistently described as delicious, varied and of high quality. The buffet-style breakfast caters to different tastes and dietary needs, providing a balanced start to the day. The staff's excellent service and the breakfast’s variety are frequently commended, though some guests suggest that additional variety could enhance the experience.
Dinner at the hotel's Barcino restaurant receives praise for its delicious and healthy food. The restaurant is noted for its excellent gastronomy, but there are occasional complaints about limited menu options and inconsistent service. Enhancing menu variety and service consistency could elevate the dining experience further.
The rooms at GHL Hotel Neiva are appreciated for their cleanliness, comfort and amenities with many describing them as beautiful and well-equipped. Though some rooms are smaller than expected, they are generally functional and comfortable. The hotel staff is repeatedly praised for their helpfulness and excellent service, contributing to a quiet and restful environment. However, there are occasional mentions of noise and issues with WiFi speed.
Cleanliness is a hallmark of GHL Hotel Neiva with the hotel consistently maintaining spotless rooms and common areas. The dedication of the housekeeping and maintenance teams adds to the hotel's welcoming atmosphere.
The staff’s exceptional friendliness and attentiveness are frequently highlighted with many guests commending the team for their responsive and warm service. The professionalism and empathy of the personnel leave a lasting positive impression on visitors.
WiFi service at the hotel is an area needing improvement with many guests reporting issues with the internet connection's stability and speed. Although there are instances of good performance, enhancing the WiFi would significantly benefit business travelers and guests overall.
The pool area receives mixed reviews. While some guests appreciate the cleanliness and service, others find the pool too small and the operational hours limiting. Policies like mandatory swim caps and the pool's unattractive location further hinder the experience. Many guests express a desire for a larger and more accommodating pool area.
Family-friendly amenities are well-regarded with the hotel providing a welcoming environment for families, including a small playground and attentive service during emergencies. The convenient location within a shopping center adds to its suitability for family getaways.
The beds are generally praised for their comfort with many guests enjoying the large, comfortable mattresses, pillows and duvets. Some feedback suggests occasional issues with bed size and mattress quality, but overall, the beds contribute positively to the guest experience.
GHL Hotel Neiva is a highly recommended four-star option for both leisure and business travelers. The hotel is consistently praised for its cleanliness, comfortable ambiance and excellent service. While improvements could be made to match the four-star standard, particularly in the pool area, the facilities are well-suited for short business stays and family vacations.
In summary, GHL Hotel Neiva offers a clean, comfortable environment with attentive service and convenient amenities, making it a reliably pleasant choice for visitors to Neiva.
Family Friendly Hotel
This hotel is known to welcome kids and is a great option for families. It offers amenities suitable for both adults and children, ensuring a balanced vacation experience.
Hotel with Swimming Pool
This hotel features an outdoor swimming pool and is located within the San Pedro Plaza shopping center, offering convenience and leisure. It is highly rated and popular among guests booking hotels with pools in Neiva.
Outdoor Pool
Business Hotel
This hotel features a business center, meeting rooms, and complimentary wireless internet access. It also offers an outdoor pool, a restaurant, a coffee shop/cafe, and room service during limited hours.
4-Star Hotel
Located within the San Pedro Plaza shopping centre, this hotel offers free WiFi. It also features a restaurant and a business centre. The hotel receives consistently high review scores.
Hotel with Outdoor Pool
This hotel offers an outdoor pool, free WiFi, and is located within the San Pedro Plaza shopping centre. Guests can enjoy breakfast, lunch, and dinner at the El Barcino restaurant and relax by the pool.
Hotel Taking Steps Towards Sustainability
About GHL Hotel Neiva
License: 31143
Guest Reviews
Location
The hotel is frequently described as clean, safe and well-maintained with comfortable rooms that cater to a variety of needs. The proximity to shopping centers and chain stores is seen as a significant advantage, making it convenient for both short and extended stays. Visitors also commend the friendly and attentive staff, adding to the positive overall experience.
Despite a few challenges in locating the hotel for first-time visitors, the central location remains a standout feature for many guests. The combination of excellent service, cleanliness and strategic location near major commercial areas and transportation hubs makes GHL Hotel Neiva a highly recommended option for travelers.
Breakfast
However, some reviews mentioned that the breakfast can sometimes be monotonous or basic with suggestions to increase its variety further. Despite a few suggestions for improvement, the overall sentiment remains overwhelmingly positive with guests frequently mentioning the excellent service provided by the staff and the pleasant dining experience. The complimentary breakfast is often cited as a fantastic plus, enhancing the overall value and enjoyment of their stay at the hotel.
Dinner
The hotel staff show thoughtful gestures, exemplified by surprising one guest’s wife with a special dish on her birthday during breakfast, highlighting their attentive service. The restaurant itself is considered to be good and many guests appreciate the nice facilities and good location.
However, the dining experience does have room for improvement. Several reviews point to inconsistent service in the dining room and a significant lack of variety on the menu. Guests have voiced their dissatisfaction with the limited food options, especially during special occasions like the dinner hours on the night of the 31st. Instances of delayed service and unfulfilled parts of the menu of the day have also been noted.
Overall, while the food quality at GHL Hotel Neiva's restaurant is generally well-regarded, enhancements in menu variety and service consistency could greatly elevate the dining experience.
Rooms
While many guests find the rooms to be spacious and comfortable, there are frequent mentions that some rooms are smaller than expected with tight room space and narrow layouts, which can be a drawback for some visitors. Despite the smaller size of some rooms, they are generally regarded as well-equipped and functional, contributing to a pleasant stay.
The hotel staff receive high marks for their helpfulness and excellent service, contributing positively to the overall experience. Soundproofing tends to be good in most rooms, ensuring a quiet and restful environment. However, there are occasional comments about noise in certain rooms and some issues with the WiFi speed, which might not meet the needs of business travelers.
Overall, GHL Hotel Neiva stands out for its clean and comfortable rooms, attentive staff and thoughtful amenities, making it a reliable choice for a pleasant stay, albeit with some variation in room size.
Beds
However, not all feedback is uniformly positive. A few guests found the double beds to be small for couples and there were occasional mentions of uncomfortable mattresses that might benefit from being replaced. Some beds are noted to be very tall, which could be inconvenient for individuals with health issues.
Overall, the general consensus highlights the comfort and quality of the beds at GHL Hotel Neiva, making it a noteworthy aspect of the guest experience.
Cleanliness
Staff
Wi-Fi
Pool
Some guests commented on outdated policies, such as the mandatory wearing of swim caps, adding to their dissatisfaction. The pool’s location and overall aesthetic were described as unattractive and not in line with the hotel's category. For a city as hot as Neiva, many guests expected better facilities and more expansive pool areas. The frequent comments about a small pool size were matched by numerous reviews lamenting the complete absence of a pool or the misleading information about its availability. Many reviewers expressed the need for the construction of a pool, suggesting it would significantly enhance the guest experience at the hotel.
Overall, while the pool's current state provides a pleasant retreat for some, it clearly falls short of expectations for many, who hope for significant improvements and expansions in the future.
Family
The establishment is noted for its excellent service, cleanliness and comfortable rooms, contributing to an overall pleasant stay. Guests appreciate that the hotel is very child-friendly, featuring a small playground and a welcoming environment for families. Although some reviews suggest a need for more family-oriented activities and services, the overall feedback emphasizes the hotel's good facilities and support for families.
Breakfast quality and staff hospitality are frequently mentioned, alongside the hotel's practical and spacious room layouts. GHL Hotel Neiva stands out as a preferred option for families, ensuring that both parents and children have an enjoyable experience.
4 Star
The hotel's breakfast is noted as outstanding for Colombian standards, though some suggest it could benefit from a bit more variety. The location is deemed perfect, adding to the convenience and overall appeal for travelers. Despite some feedback that the pool area could use an upgrade to match the hotel's four-star standard, the facilities are otherwise suitable and organized.
GHL Hotel Neiva receives high marks from guests, often being described as the best option in Neiva and highly recommended. Many reviews rate the experience as exceptional, superb and even spectacular. For those seeking an affordable stay without compromising on quality, GHL Hotel Neiva stands out as an excellent choice, delivering a pleasant and highly satisfactory experience for all guests.
Business
Outdoor Pool
Yes, GHL Hotel Neiva has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at GHL Hotel Neiva.
No, GHL Hotel Neiva doesn't allow dogs.
No, parking facilities aren't available at GHL Hotel Neiva.
No, GHL Hotel Neiva doesn't have a gym.
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