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Summary of reviewsThe Urban Hotel Ndola, nestled in the heart of Ndola, Zambia, consistently receives praise for its prime location, offering both tranquility and accessibility. This central positioning allows guests to easily explore the city, shop at nearby malls, and access transport links, including the airport. The serene atmosphere, enhanced by beautiful gardens, provides a safe retreat close to the central business district. Proximity to a golf course also adds a leisure element to the stay. While some guests noted the need for better road access, the overall feedback highlights the hotel as a cozy and well-situated choice for visitors.
Breakfast at the hotel is generally well-received, with guests appreciating the quality and variety of offerings. The buffet presents options for a full English breakfast along with continental choices, and standout items like proper bacon and decent tea are frequently mentioned. While some guests desire more variety, the breakfast experience is mostly satisfying, accommodating early risers with a fresh start to the day.
The rooms at The Urban Hotel Ndola promise cleanliness and comfort, with many guests applauding the consistently clean environment and comfortable beds. Despite the small room sizes, which may be a challenge for some, the ambiance remains cool and tranquil, creating a comfortable retreat. While some aspects, such as outdated decor and plumbing issues, could benefit from maintenance, the efficient and friendly service elevates the overall guest experience. Dining services, particularly the highly praised chips, enhance the culinary aspect of the stay.
The hotel's cleanliness receives varied feedback, with many guests noting it as very good or even fantastic. Housekeeping is generally praised, though some improvements in bathroom facilities and communal area details are suggested. Despite these areas for enhancement, the overall environment remains clean and welcoming.
Finally, the staff at The Urban Hotel Ndola are consistently highlighted as a major asset. Guests appreciate their friendliness, helpfulness, and willingness to go the extra mile, contributing to a warm and welcoming atmosphere. Professional and efficient service further enhances the positive experience, making the staff a significant highlight of any stay. Overall, The Urban Hotel Ndola is a reliable option for travelers seeking comfort, quality service, and accessibility in Ndola.
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