Elegance Comfort Natal Beira Mar is highly regarded for its exceptional location, providing direct access to the beach and spectacular waterfront views. Guests particularly appreciate the proximity to various amenities, including bars, restaurants and a nearby Food Trucks Village, which significantly enhances their stay. The hotel is deemed perfect for beach lovers and is often praised for its cleanliness and comfort. While some find the area a bit deserted at night and slightly far from shops, the overall strategic location near the center and outstanding cost-effectiveness make it a top choice for travelers.
The breakfast experience at the hotel has garnered mixed reviews. Some guests find the breakfast served at the on-site restaurant satisfactory, though it is noted that breakfast is not included in the daily rate and must be purchased separately. The breakfast, outsourced from a restaurant attached to the hotel, receives varied opinions about its quality with some guests enjoying it and others finding it lacking. Despite these concerns, the hotel's positive aspects such as live music at the restaurant, add to the overall enjoyment of the guests.
Regarding the rooms, guests appreciate the spacious, well-furnished accommodations, featuring comfortable beds and beautiful sea views. The cleanliness of the rooms is also frequently praised with functioning electronic equipment, good air conditioning and well-organized spaces. Some areas, however, need improvement, including maintenance issues, outdated bed linens and occasional problems with cleanliness and pests. Nonetheless, many guests leave satisfied, expressing a desire to return due to the comfortable environment and exceptional service.
Cleanliness throughout the hotel presents a mixed experience. While many guests find the apartments clean and well-maintained, highlighting the excellent location and comfortable rooms, there are mentions of inconsistent cleaning services. Issues such as greasy kitchen walls, sand in the apartments and occasional sightings of cockroaches were noted. The need for better maintenance outside the rooms is also mentioned, though the central location and room comfort remain strong points.
The staff at
Elegance Comfort Natal Beira Mar generally receive praise for their attentiveness and politeness. Guests commend the helpfulness and friendliness of the employees, particularly mentioning manager Emerson. However, there are isolated instances of unprofessional behavior from some staff members, including a rude bartender at the pool kiosk and overwhelmed employees in the restaurant. Despite these issues, the overall sentiment towards the staff remains positive.
The pool area is appreciated for its pleasant atmosphere and good facilities, including a children's pool and pool bar service. Guests enjoy the pool area despite noting that it appears smaller in person and sometimes experiences cleanliness issues. Overall, the pool area is considered a decent and enjoyable feature of the hotel.
The beds at the hotel receive consistent praise for their comfort, often described as excellent and king-sized. However, sofa beds are noted as uncomfortable for both sleeping and sitting and some guests suggest improvements for the pillows. Despite these minor setbacks, the primary beds are highly appreciated for offering a restful night's sleep.