5-Star HotelThis 5-star hotel offers luxurious accommodations and a spa. It is centrally located on Rynek Kościuszki in Białystok, making it convenient for accessing city attractions.
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Summary of reviews related to the '5 Star' categoryHotel Royal & Spa is marketed as a five-star destination and many guests affirm its well-deserved five-star status, praising the complete luxury and exceptional service. Several reviewers commend the hotel as truly representing a five-star quality, solid in its offerings of comfort and hospitality.
However, there's notable feedback about inconsistencies that some believe do not meet the five-star standard. Issues such as the breakfast experience have been highlighted, including limited seating, unclean tables and understaffing, which detract from the expected level of service. Some guests reported that the quality and variety of the breakfast were more akin to a three-star hotel.
Moreover, several guests noted that better communication is required about facilities, such as the jacuzzi being out of order. There are also remarks that the overall dining options could be improved to meet the expectations of a five-star rating. Despite these critical points, many still find the hotel provides friendly luxury in a five-star format, though some believe it falls short of five-star expectations in certain areas.
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