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Up Hotel

Naples , Via Cesare Rosaroll 6 (Show on Map)

6.7

Rated

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1 room2 guests 1 room, 2 guests

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Summary of reviewsUp Hotel in Naples receives a mix of reviews; however, positive feedback stands out in several key areas, making it a recommended choice for travelers.

The hotel’s location is highly praised for its convenience and strategic proximity to Napoli Centrale train station, the metro, bus terminal and Hop-on Hop-off bus route. This central position allows guests to easily explore Naples, including its historic center and main attractions, ensuring both accessibility and a peaceful stay. The hotel is appreciated for its cleanliness, new and comfortable rooms and excellent value for money. Additionally, the staff is often commended for their friendliness and helpfulness, significantly enhancing the overall guest experience.

While the breakfast menu has received mixed reviews with some guests noting limited options and a lack of freshness, the breakfast room itself is deemed pleasant and well-maintained. This ensures that guests have a satisfactory start to their day despite some shortcomings in the food offerings.

The rooms at Up Hotel are generally well-received for their spaciousness, cleanliness and modern decor. Guests particularly appreciate the comfortable beds, clean linens and functional bathrooms. Although there are occasional issues regarding room maintenance and minimalistic decor, most guests find the accommodations satisfactory, balancing comfort and affordability.

Cleanliness at the hotel receives high marks with many guests noting the tidy and well-kept appearance of the rooms and common areas. However, some guests mentioned areas needing improvement, such as moisture stains and occasional dirt in showers.

The staff is a standout feature, frequently highlighted for their courteous and accommodating nature. The professionalism and helpfulness of the staff contribute to a warm and inviting atmosphere with the owner also praised for their responsiveness to guests' needs.

Free Wi-Fi at the hotel is generally seen as a reliable service with positive comments on its performance and the smooth self-check-in process facilitated by advance communication of access codes. Some guests experienced occasional connectivity issues, but these instances appear to be rare.

Guest opinions on the beds are varied with many finding them comfortable and the linens clean and pleasant. However, a few guests reported discomfort and issues with creaking mattresses and pillows.

Regarding its three-star rating, the hotel receives mixed reviews. While some guests find the value for money appropriate, others believe it falls short of typical three-star standards, noting a need for renovation and additional amenities. The divided opinions on breakfast further highlight this point.

Overall, Up Hotel’s excellent location, friendly staff and comfortable accommodations make it a favored choice for travelers seeking a convenient and pleasant stay in Naples, despite some areas needing improvement.
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Room Types

Deluxe Single Room Featuring free toiletries and bathrobes, this single room includes a private bathroom with a shower, a bidet and a hairdryer. The air-conditioned single room features a flat-screen TV with streaming services, a private entrance, soundproof walls, a wardrobe as well as city views. The unit has 1 bed.

Deluxe Double Room Providing free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The air-conditioned double room provides a flat-screen TV with streaming services, a private entrance, soundproof walls, a wardrobe as well as city views. The unit offers 1 bed.

Deluxe Triple Room Offering free toiletries and bathrobes, this triple room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The air-conditioned triple room offers a flat-screen TV with streaming services, a private entrance, soundproof walls, a wardrobe as well as city views. The unit has 2 beds.

Deluxe Quadruple Room Featuring free toiletries and bathrobes, this quadruple room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The air-conditioned quadruple room features a flat-screen TV with streaming services, a private entrance, soundproof walls, a wardrobe as well as city views. The unit has 3 beds.

Deluxe Twin Room Providing free toiletries and bathrobes, this twin room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The air-conditioned twin room provides a flat-screen TV with streaming services, a private entrance, soundproof walls, a wardrobe as well as city views. The unit offers 2 beds.

About Up Hotel

License: IT063049A1HELAWUUJ

Guest Reviews

6.7

Rated

Location

Up Hotel boasts an exceptional location, ideal for travelers looking to explore Naples with ease. Situated extremely close to Napoli Centrale train station, the hotel offers a strategic advantage for those arriving by train or planning to use public transport. The proximity to the metro, bus terminal and the start of the Hop-on Hop-off bus route enhances its convenience even further.

Guests consistently praise the hotel's central position, as it is within walking distance to the city's historic center and main touristic sites, including Spaccanapoli. This accessibility is complemented by the quiet surroundings, ensuring a peaceful stay despite its central location. The hotel is also noted for its cleanliness, new and comfortable rooms and value for money. Additionally, the staff receive commendations for their friendliness and helpfulness, contributing to an overall pleasant stay.

While the breakfast menu received some criticism for being subpar, the hotel's prominent location compensates significantly, making it easy for guests to explore local dining options. With its easy access to Naples Centrale, public parking and key attractions, Up Hotel is a highly recommended choice for both short and extended city trips.

Breakfast

The breakfast experience at Up Hotel appears to be a mixed bag. While some guests found the breakfast to be very good, delicious and far above average for the region, others felt it left much to be desired. Positive aspects included a pleasant and excellent breakfast room, a decent variety on some days and good cleanliness. However, many guests pointed out several shortcomings, such as limited options, lack of freshness and poor maintenance. Several reviews mentioned stale bread, moldy items and a general scarcity in the selection of foods. It was noted that on some days, the offerings were nearly depleted early in the morning, leaving latecomers with very little choice. The breakfast quality was deemed basic and not up to expectations for a 3-star hotel by several guests, suggesting there is room for improvement.

Rooms

Up Hotel offers a mix of experiences when it comes to its rooms with many travelers highlighting the spaciousness and cleanliness as top features. Many rooms are described as quite large, comfortably accommodating two people and adorned with tasteful decor consistent with the hotel's overall style. The beds are noted for their comfort, paired with clean linens and large, functional bathrooms. Visitors also appreciate the modern vibe and soundproofing of the newer rooms, creating a quiet and restful environment.

However, some drawbacks have been noted. There are occasional remarks about cleanliness issues, including uncleaned bathrooms and remnants of toiletries from previous guests. Some rooms suffer from maintenance issues like torn curtains, moldy walls and flood-prone shower drainage. Additionally, a few guests find the rooms too minimalistic and basic, lacking embellishment and amenities like minibars or mini fridges.

Despite these minor issues, many guests find the rooms offer great value for the price, especially given the hotel's excellent location near the train station. While some rooms are smaller and more basic, the overall offering is often deemed very acceptable for a short stay, balancing comfort and cost-effectiveness.

Beds

Up Hotel provides a mix of experiences when it comes to their beds. Many guests highlight the comfort, noting that the beds are comfortable with some even calling them super comfortable or the best in town. The cleanliness of the sheets and towels also stands out with some guests appreciating the pleasant smell. The rooms themselves are often described as spacious and clean, adding to the overall comfort.

However, there are some inconsistencies in guest experiences. While many find the beds comfortable, others have pointed out issues like creaking and discomfort, describing their mattresses and pillows as unsuitable or almost non-existent. Despite these mixed reviews, the hotel does receive praise for its friendly staff and effective air conditioning, suggesting that the overall stay can be pleasant, especially if one finds the bed to their liking.

Cleanliness

Up Hotel's guest reviews on cleanliness present a mix of commendations and criticisms. Positive feedback highlights clean, simple and tidy rooms with modern, comfortable furnishings. Many guests found the cleanliness to be exceptional, describing the hotel as very clean with clean linens and well-kept spaces that matched their expectations. The hotel's proximity to the central station and friendly, helpful staff further added to the positive experience.

However, some reviews indicated areas needing improvement. Issues such as visible mold, moisture stains and dirt in showers were noted. A few guests found the bathroom cleanliness lacking with specific mentions of dirty sheets and unpleasant odors. Mentions of noise and impersonal service at the reception also detracted from the experience for some. While many found the hotel's cleanliness satisfactory, a more consistent standard would enhance overall guest satisfaction.

Staff

The staff at 'Up Hotel' consistently received high praise from guests for their friendliness, helpfulness and professionalism. Numerous reviews highlight the welcoming nature of the reception staff, who are often described as kind, courteous and accommodating. The owner is also commended for being available and responding immediately to guests' needs. Despite some criticisms regarding staff availability and limited reception hours, the overall sentiment is one of appreciation for the staff's willingness to assist, from holding luggage to providing excellent restaurant recommendations. The friendliness and customer service of the staff create a warm and inviting atmosphere, significantly enhancing guests' experiences at the hotel.

Wi-Fi

The Up Hotel is generally well-received for its Wi-Fi services. Many guests praised the Wi-Fi for being very good or excellent with some noting that it worked flawlessly during their stay. Free Wi-Fi is provided and several reviews mentioned that it worked very well, contributing to an overall good internet experience. Additionally, guests appreciated that the codes for the main door, rooms and Wi-Fi were sent in advance, making the self check-in process smooth and efficient.

However, not all reviews were positive. A few guests experienced issues with the Wi-Fi, such as oscillating signal strength, lack of connectivity in some rooms and periodic outages, including one instance where there was no Wi-Fi for an evening. Despite these occasional problems, the consistent praise for the Wi-Fi's reliability indicates that most guests had a positive experience with the hotel's internet service.

3 Star

Up Hotel has garnered mixed reviews regarding its three-star rating, facilities and services. While some guests appreciated the great value for money and found the room to be normal for a three-star hotel, others had significant concerns. There were multiple claims that it does not meet three-star standards with some describing it as more akin to a hostel or bed and breakfast rather than a hotel.

Several issues were noted in the reviews: the need for renovation, absence of luggage racks, lack of basic room amenities like soap and a minibar and an online check-in procedure that didn’t accommodate foreign nationals. Additionally, the cleanliness was described as merely decent.

Opinions on breakfast were divided with some finding it fairly rich and okay for a three-star hotel, while others felt it did not meet the expected standards. The overall quality-price ratio was mentioned as being normal, though the establishment fell short of expectations based on its advertisement.

No, Up Hotel doesn't have any pool.

No, a spa isn't available at Up Hotel.

No, Up Hotel doesn't allow dogs.

Yes, parking facilities are available at Up Hotel.

No, Up Hotel doesn't have a gym.

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