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Toledo H, Naples Historical Center, by ClaPa Group

Naples , Via Toledo 16 (check In At Via Alcide De Gasperi, 47) (Show on Map)

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1 room2 guests 1 room, 2 guests

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Summary of reviewsToledo H, located in the vibrant heart of Naples Historical Center, receives commendation primarily for its exceptional location. Guests consistently highlight its proximity to major attractions such as Via Toledo, Spaccanapoli, and Piazza Dante, making it an ideal base for tourists eager to explore the city on foot. The hotel's central positioning ensures convenient access to Naples' bustling historical sites, enhancing its appeal to visitors.

Regarding the rooms, there are positive remarks about the spacious suite rooms that offer comfort and tasteful furnishings, with some featuring charming balconies. Cleanliness in certain areas is appreciated, although there are mixed reviews about room sizes and maintenance issues. Despite some cleanliness and maintenance challenges, the advantage of its location remains prominent.

The staff at Toledo H receive a mixture of feedback, with notable positive interactions highlighted. Guests often praise members of the team, particularly at reception, for being polite and helpful. However, inconsistencies in service quality are noted, suggesting potential improvements in overall customer experience.

WiFi service at Toledo H is generally praised for its quality when accessible, although availability is limited in private rooms, which may require guests to access common areas for a reliable connection. It's essential for guests to consider this, especially as internet access is needed for the electronic check-in system.

The beds offer a mixed experience, with some guests appreciating their comfort, but others noting issues with maintenance and hygiene. The bedding arrangement occasionally affects sleep quality due to the tendency of mattresses to separate.

Toledo H operates more like a hostel with private rooms rather than a traditional hotel, which might surprise guests expecting a four-star establishment. While the strategic location remains a standout feature for those exploring Naples, travelers are encouraged to carefully weigh the value and amenities offered before booking.
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3-Star Guest House

Room Types

Economy Double Room Providing free toiletries, this double room includes a private bathroom with a shower, a bidet and a hairdryer. This double room features air conditioning, a tiled floor, a flat-screen TV and an inner courtyard view. The unit offers 1 bed.

Superior Double Room Providing free toiletries, this double room includes a private bathroom with a shower, a bidet and a hairdryer. This double room features air conditioning, a tiled floor and a flat-screen TV. The unit offers 1 bed.

Deluxe Queen Room Providing free toiletries, this double room includes a private bathroom with a shower, a bidet and a hairdryer. This double room features air conditioning, a tiled floor, a flat-screen TV and an inner courtyard view. The unit offers 1 bed.

Junior Suite with Balcony This suite includes 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. This suite has air conditioning, a tiled floor and a flat-screen TV. The unit has 2 beds.

Suite with City View This suite features 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. This suite has air conditioning, a tiled floor and a flat-screen TV. The unit has 2 beds.

Small Double Room Offering free toiletries, this double room includes a private bathroom with a shower, a bidet and a hairdryer. This double room has air conditioning, a tiled floor, a flat-screen TV and an inner courtyard view. The unit has 1 bed.

Standard Double Room Offering free toiletries, this double room includes a private bathroom with a shower, a bidet and a hairdryer. This double room features air conditioning, a tiled floor, a flat-screen TV and an inner courtyard view. The unit offers 1 bed.

Superior Double Room Offering free toiletries, this double room includes a private bathroom with a shower, a bidet and a hairdryer. This double room features air conditioning, a tiled floor and a flat-screen TV. The unit offers 1 bed.

Deluxe Triple Room Providing free toiletries, this triple room includes a private bathroom with a shower, a bidet and a hairdryer. This triple room features air conditioning, a tiled floor and a flat-screen TV. The unit offers 1 bed.

Superior Quadruple Room Featuring free toiletries, this quadruple room includes a private bathroom with a shower, a bidet and a hairdryer. This quadruple room has air conditioning, a tiled floor and a flat-screen TV. The unit has 1 bed.

About Toledo H, Naples Historical Center, by ClaPa Group

License: 15063049EXT1191, IT063049C1DO2LSV8K

Guest Reviews

Location

Nestled in the vibrant heart of Naples, Toledo H offers an extraordinary central location that serves as a gateway to the city's bustling historical center. Just steps away from the popular Via Toledo and Spaccanapoli, this strategically positioned accommodation is ideal for tourists eager to explore Naples' rich tapestry of attractions. Guests praise its proximity to Dante Square, with quick access to Metro Line 1, facilitating effortless exploration of the city.

The central location is continually highlighted as a standout feature, providing convenient access to the lively Spanish Quarters and the iconic Piazza Dante, a mere two-minute stroll away. Clean and cozy rooms complement the advantageous position, ensuring a comfortable stay. Despite some mixed feedback on certain amenities, the location remains the defining attribute of this property, making it perfect for exploring Naples on foot.

Rooms

Nestled in the Naples Historical Center, rooms at Toledo H offer a varied experience for guests. Many visitors praise the spaciousness of the suite rooms, highlighting their comfort and appeal. Tasteful furnishings can be found in select rooms, providing a cozy and inviting atmosphere, while some rooms even feature charming balconies. The cleanliness of the rooms is often noted, with some reviewers appreciating the daily cleaning service.

However, potential guests should be aware that not all accommodations match the four-star expectation. Several reviews mention smaller rooms with basic furnishings. Some spaces are described as cramped, challenging guests to find space for their luggage. In addition, there are instances of maintenance issues, like non-working TVs and pesky mosquitoes. Bathrooms might be particularly compact, and some reviews reveal cleanliness issues, such as glass splattered by previous guests. For travelers seeking a cozy stay in a vibrant area, Toledo H may offer a satisfactory experience, with some rooms providing exactly what one would expect from their photos.

Beds

Nestled in the Naples Historical Center, Toledo H by ClaPa Group presents a mixed experience regarding its beds, as shared by guests in their reviews. While some mention comfort, noting the softness and coziness of the beds, others express concerns about the practicality and maintenance. Many reviews point out that the beds are composed of two single mattresses pushed together, which occasionally leads to discomfort as they tend to separate, affecting a good night's sleep. Concerns about cleanliness and the absence of mattress covers suggest potential hygiene issues. This bedding arrangement and the condition of mattresses might detract from an overall restful experience. Additionally, room maintenance could improve, as highlighted by observations like mold and restricted access to electrical sockets due to headboard placement.

Cleanliness

Toledo H in Naples Historical Center by ClaPa Group generally receives mixed reviews regarding its cleanliness. While some guests appreciate the clean and well-maintained rooms, noting instances of very clean spaces, there are numerous concerns about cleanliness that cannot be overlooked. Reviews highlight issues such as dirty towels, dust accumulation, stained walls, and unsanitary conditions in the bathrooms. Several guests have pointed out problems with mold, broken fixtures, and a persistent sewage smell, indicating the need for better maintenance and renovation efforts.

The presence of insects, including mosquitoes and cockroaches, has been a recurring issue, with some guests reporting discomfort due to the infestation and poor insect control measures. Furthermore, cleanliness factors are compounded by reports of poorly maintained bathrooms with cracks and broken amenities, leading to an overall dissatisfaction with the hygiene standards.

While the hotel boasts a convenient location for exploring Naples, these benefits are overshadowed by the frequent reports of inadequate cleaning. Travelers looking to stay at this property should weigh the convenience of the location against the cleanliness concerns highlighted in these reviews.

Staff

Toledo H in the Naples Historical Center receives mixed reviews when discussing its staff. On the positive side, many guests describe the team, especially at the reception, as polite, kind, and welcoming. The staff is often praised for being friendly, courteous, and helpful, with special commendations given to the cleaning lady for her consistently pleasant demeanor. Guests highlight the professionalism and assistance received during their stay.

However, these positive experiences are overshadowed by numerous reports of unfriendliness and unprofessionalism. Several guests express frustration over a lack of hospitality and courteous manners, citing rude and sometimes arrogant behavior from the staff. Issues with deposit refunds have been reported, as well as difficulties with communication, with feedback indicating that emails and calls often go unanswered. Moreover, the reception's location relative to the accommodations and the handling of check-in procedures have raised concerns among visitors. While there are notable positive interactions with certain staff members, the inconsistency in service quality suggests room for improvement in overall customer experience at Toledo H.

Wi-Fi

Toledo H, located in the heart of Naples' historical center, has received mixed reviews regarding its WiFi services. On the positive side, many guests have noted the excellent quality of WiFi when it is accessible, highlighting easy and free access, especially in modern rooms where the connection is strong. However, several reviews pointed out that WiFi availability is limited, with some guests experiencing difficulties connecting in their rooms, only finding reliable access in common areas. For those planning to stay, it is essential to consider that internet access is necessary for the electronic check-in system, which may result in additional roaming fees for international visitors. Overall, while the quality of WiFi is commendable when available, its limited accessibility in private rooms might require guests to plan accordingly.

3 Star

Toledo H, located in the heart of Naples Historical Center, offers a prime location for travelers looking to explore the historic center and the nearby port and seafront area. Situated just steps away from the lively Via Toledo, guests can enjoy convenient access to various attractions.

However, it is evident from guest experiences that the establishment is not a traditional hotel or a real B&B, but rather operates more like a hostel with private rooms. There is a noted discrepancy in its advertised four-star status, leading to some confusion and disappointment among visitors. Check-in procedures are unconventional, requiring guests to travel approximately two kilometers to an alternate location, which can be cumbersome, especially with luggage or children.

The price point for a stay at Toledo H is considered a bit high in relation to the facilities and services offered. Feedback suggests there is room for improvement, as some guests have encountered maintenance issues including broken air conditioning and room cleanliness concerns. While credit card deposits are requested during check-in, guests noted that this information was not clearly stated prior to arrival.

Overall, while the strategic location is a standout feature for those looking to immerse themselves in Naples, travelers might consider the value and amenities carefully before booking, as there are more traditional accommodations available at similar prices.

No, Toledo H, Naples Historical Center, by ClaPa Group doesn't have any pool.

No, a spa isn't available at Toledo H, Naples Historical Center, by ClaPa Group.

Yes, Toledo H, Naples Historical Center, by ClaPa Group welcomes dogs.

Yes, parking facilities are available at Toledo H, Naples Historical Center, by ClaPa Group.

No, Toledo H, Naples Historical Center, by ClaPa Group doesn't have a gym.

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