Partenope Relais
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Summary of reviewsPartenope Relais enjoys a prime location on the Naples waterfront, providing guests with the perfect blend of seafront tranquility and city excitement. The hotel's strategic position offers convenient access to tourist attractions such as Castel dell'Ovo, Piazza Plebiscito, Via Toledo and the Spanish Quarter. Guests often mention the breathtaking sea views, peaceful surroundings and the wonderful opportunity for leisurely strolls along the picturesque lungomare.
Reviews consistently commend the hotel's rooms for their spaciousness, stylish décor and cleanliness. Many rooms feature stunning views of the Gulf of Naples, adding to their appeal. The staff's friendliness and helpfulness further enhance the guest experience, contributing to a comfortable and welcoming environment. However, some mentions of room size inconsistencies and occasional maintenance issues like broken air conditioners and noise disturbances from traffic suggest areas for improvement.
Breakfast is a mixed experience with positive feedback on the abundance and variety of food, especially fresh pastries and local sweets. The in-room breakfast service implemented during COVID restrictions received particular praise for its convenience and quality. Nonetheless, some guests pointed out issues with cleanliness, service efficiency and variability in food quality at the breakfast venue.
Cleanliness at Partenope Relais generally receives high marks with many guests describing the establishment as spotless and well-maintained. The staff's meticulous effort in maintaining clean rooms and common areas significantly enhances the overall stay despite isolated mentions of specific cleanliness lapses.
The staff at Partenope Relais consistently receive excellent reviews for their hospitality, friendliness and professionalism. Their helpful and accommodating nature contributes positively to the guest experience, creating a welcoming and supportive atmosphere.
The hotel offers mixed experiences with its free wifi with some guests experiencing interruptions and slow connections. Parking options are generally convenient and accessible despite occasionally high costs, contributing to a satisfactory experience for guests traveling by car.
Families find Partenope Relais accommodating with practical family rooms and additional amenities like cots enhancing the convenience of staying with young children. The hotel's vibrant location also offers plenty of nightlife options, though the accompanying noise levels may affect light sleepers.
The beds at Partenope Relais are praised for their comfort, contributing to a good night's sleep for many guests. However, feedback suggests room for improvement in bedding quality and the replacement of old mattresses and linens.
Finally, while some aspects of the hotel, such as service levels, align with its four-star rating, other elements like breakfast standards and facility upkeep fall short of expectations for many guests. The overall sentiment is that Partenope Relais offers a pleasant stay with commendable service and a fantastic location, but could benefit from addressing specific areas to fully meet its four-star promise.
Categories
Reviews consistently commend the hotel's rooms for their spaciousness, stylish décor and cleanliness. Many rooms feature stunning views of the Gulf of Naples, adding to their appeal. The staff's friendliness and helpfulness further enhance the guest experience, contributing to a comfortable and welcoming environment. However, some mentions of room size inconsistencies and occasional maintenance issues like broken air conditioners and noise disturbances from traffic suggest areas for improvement.
Breakfast is a mixed experience with positive feedback on the abundance and variety of food, especially fresh pastries and local sweets. The in-room breakfast service implemented during COVID restrictions received particular praise for its convenience and quality. Nonetheless, some guests pointed out issues with cleanliness, service efficiency and variability in food quality at the breakfast venue.
Cleanliness at Partenope Relais generally receives high marks with many guests describing the establishment as spotless and well-maintained. The staff's meticulous effort in maintaining clean rooms and common areas significantly enhances the overall stay despite isolated mentions of specific cleanliness lapses.
The staff at Partenope Relais consistently receive excellent reviews for their hospitality, friendliness and professionalism. Their helpful and accommodating nature contributes positively to the guest experience, creating a welcoming and supportive atmosphere.
The hotel offers mixed experiences with its free wifi with some guests experiencing interruptions and slow connections. Parking options are generally convenient and accessible despite occasionally high costs, contributing to a satisfactory experience for guests traveling by car.
Families find Partenope Relais accommodating with practical family rooms and additional amenities like cots enhancing the convenience of staying with young children. The hotel's vibrant location also offers plenty of nightlife options, though the accompanying noise levels may affect light sleepers.
The beds at Partenope Relais are praised for their comfort, contributing to a good night's sleep for many guests. However, feedback suggests room for improvement in bedding quality and the replacement of old mattresses and linens.
Finally, while some aspects of the hotel, such as service levels, align with its four-star rating, other elements like breakfast standards and facility upkeep fall short of expectations for many guests. The overall sentiment is that Partenope Relais offers a pleasant stay with commendable service and a fantastic location, but could benefit from addressing specific areas to fully meet its four-star promise.
Boutique-style Hotel
Luxury Hotel
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Dogs Stay Free
Romantic Hotel
Hotel near Nightlife Spots
Business Hotel
Hotel with Parking
Accessible Hotel
4-Star Hotel
Hotel where Dogs Stay Free
About Partenope Relais
License: 15063049ALB0926, IT063049A1UFSC48F7
Guest Reviews
Location
Visitors appreciate the peaceful surroundings and the opportunity for leisurely strolls along the lungomare, enjoying the picturesque views of the Gulf of Naples, Mount Vesuvius and Capri. The charming structure’s centrality is seen as perfect for both a relaxing seafront escape and quick access to the vibrant city center, offering a harmonious blend of beauty and convenience.
The hotel’s rooms, characterized by their spaciousness and modern, stylish décor, frequently feature stunning sea vistas that add to the overall appeal. The staff’s friendliness and the cleanliness of the facilities further enhance the guest experience, making Partenope Relais a standout choice for travelers seeking a well-situated and comfortable stay in Naples.
Breakfast
However, numerous guests pointed out several areas for improvement. The cleanliness of the breakfast venue was frequently criticized with complaints about dirty tables and plates and the food often not being replenished in a timely manner. Specifically, experiences with croissants and bread ranged from excellent to inedible and there were also mentions of the coffee and cappuccinos needing improvement.
Additionally, some visitors found the breakfast simple and not up to four-star standards, mentioning that it was sometimes monotonous and catered more to a sweet tooth than savory preferences. There were issues with the variety of options available, particularly for those with dietary restrictions such as lactose intolerance.
The breakfast service itself was occasionally seen as chaotic with staff described as unenthusiastic and unhelpful at times. In contrast, others found the staff to be friendly and welcoming.
For many guests, the highlight was the in-room breakfast service introduced due to COVID restrictions. This option was often praised for its convenience with many considering it a generous and commendable gesture by the hotel. The quality and variety of the room-service breakfast were particularly noted, making the experience enjoyable despite some occasional lapses in item freshness.
Overall, while the review of breakfast at Partenope Relais contains mixed feedback, the essential takeaways are the generous portions and mixed quality of offerings, alongside the notable convenience of in-room service. Improvements in cleanliness, service efficiency and food variety could significantly enhance the breakfast experience for future guests.
Rooms
Guests frequently mentioned the rooms' cleanliness and spaciousness and many were delighted by the stunning views of the Gulf of Naples from their balconies. Additionally, large and comfortable beds, along with functional amenities, contributed positively to the stay. Some rooms even feature luxurious touches such as a jacuzzi, which was highlighted by numerous visitors.
However, there are some inconsistencies that potential guests should be aware of. The size of the rooms varies significantly with several reviews mentioning small or cramped conditions, especially in triple rooms or rooms that face the street. Noise from traffic and nearby restaurants was a common complaint, indicating that soundproofing may be inadequate in certain areas.
Maintenance issues appear to be another recurring theme. Several rooms were noted to be dated with some requiring refurbishment and better upkeep. Problems such as broken jacuzzis, malfunctioning air conditioners and cleanliness issues like mold in the bathrooms were pointed out by some guests.
Overall, while the hotel's artistic and modern design, coupled with its strategic location and beautiful sea views, make for a memorable experience, attention to room size preferences and potential maintenance issues can significantly influence the comfort of your stay at Partenope Relais.
Beds
However, not all feedback is positive. Some guests found the beds uncomfortable, too soft, lumpy or hard. There are mentions of mattresses being old or worn out and needing replacement. Specifically, sofa beds received poor reviews, often described as uncomfortable. Bedding quality also seemed to be a recurring issue with reports of old bed linens and substandard pillows and duvets.
Despite these mixed reviews, the overall consensus leans towards a generally comfortable sleeping experience at Partenope Relais, though improvements are suggested to elevate the standard further.
Cleanliness
However, there are some contrasting opinions. A few guests mentioned specific issues, such as "poorly maintained bathrooms" and "dirty shower partitions," suggesting that there are occasional lapses. Some noted concerns with room elements like "peeling furniture" and the "towels musty." Another common issue highlighted is poor soundproofing in some rooms.
Despite a few areas requiring attention, the hotel's cleanliness is predominantly seen in a positive light with regular compliments on the condition of the rooms and the overall property. The kind and accommodating staff also contribute to a pleasant stay, ensuring common areas and facilities are kept orderly. The recurring theme is a solid effort toward maintaining a high standard of cleanliness, albeit with room for improvement in certain areas.
Staff
The management at Partenope Relais also received favorable remarks for being efficient and responsive with particular mentions of the friendly disposition of the night manager and the general courteousness and helpfulness of the reception team. The staff's politeness, enthusiasm and kind manners seem to leave a positive impression on guests, enhancing their overall experience.
Despite a few isolated mentions of less favorable encounters, the overwhelming sentiment is one of satisfaction with the staff's courtesy and the helpful, friendly service provided. The hotel maintains a standard of excellent hospitality and attentiveness that many guests find commendable, making the Partenope Relais an attractive option for travelers who value solid customer service.
Wi-Fi
Parking
However, others note that parking is often not included in the price and can feel overpriced, sometimes increasing to as much as €70 per day. The absence of a private or club-affiliated parking service is another downside, as this forces guests to rely on third-party providers, where costs can be prohibitive. Additionally, the garage locations may range in proximity with some being as far as 700 meters away.
Despite the drawbacks, many guests have positive remarks about the availability and service quality of nearby parking options, which contribute to a generally satisfactory experience for those traveling by car.
Family
Nightlife
However, it’s important to note that the active nightlife scene contributes to high noise levels, particularly from nearby establishments and restaurants right below the rooms. Guests have reported noise continuing late into the night and early morning with soundproof windows being insufficient to block the commotion. This constant activity can result in a compromised sleep experience with disturbances from loud dinners, garbage collection and even kids riding Vespas adding to the overall noise.
Overall, the hotel is perfect for those who thrive in energetic environments and wish to be in the heart of the action, but might not be ideal for light sleepers or those seeking a tranquil stay.
4 Star
Complementary aspects included high praise for the service level, which some guests felt met four-star criteria. The breakfast, although criticized by others, was appreciated for being too good for a two-star establishment by some guests. Moreover, the hotel’s lobby, while described as very tight, did not mar the overall service experience for some visitors.
Facilities such as the safety box and beds were noted as smaller than expected for a four-star hotel and many guests pointed out that only half the rooms had televisions. Despite these discrepancies, some guests found the hotel better than some four-star hotels in the area, though it appears that the general consensus leans towards it being more suitable for a three-star rating at best.
In summary, while Partenope Relais does have some commendable qualities for a four-star hotel, it falls short in various key areas, leading guests to draw comparisons to lower-star establishments.
Business
Accessible
Boutique-Style
Guests appreciate the beautiful and classy surroundings, though some have noted that the hotel can be a bit noisy. While the breakfast options are limited, many find the high-quality ambiance of the tourist facility appealing. The small but beautiful boutique hotel is recommended for travelers seeking a clean and elegant stay.
No, Partenope Relais doesn't have any pool.
No, a spa isn't available at Partenope Relais.
Yes, Partenope Relais welcomes dogs.
Yes, parking facilities are available at Partenope Relais.
No, Partenope Relais doesn't have a gym.
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