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Summary of reviewsThe Mercure Nantes Centre Grand Hotel sits in the heart of Nantes, providing an exceptional location for guests to easily explore major city attractions. Its central position ensures easy access to popular sites such as the old town, cathedral and shopping districts, yet remains in a quiet pedestrian zone. Public transport is conveniently nearby, facilitating further exploration of the city. Guests appreciate the hotel's tranquillity, secure parking and especially the friendly, professional staff. Clean, well-appointed rooms contribute to a comfortable stay, making the hotel a preferred base for both short and extended visits.
Breakfast at the hotel stands out with an extensive, varied selection, catering to diverse tastes. Guests frequently highlight the high-quality, fresh products and plentiful buffet that includes gluten-free options. Despite occasional critiques about pricing and crowdedness, the breakfast offering is often praised as one of the best in France, presenting a rich and generous spread in a calm dining atmosphere.
The hotel's dinner services receive mixed feedback. The in-house restaurant and bar are well-regarded for quality and ambiance, though some find the prices steep and service somewhat lacking at times. Room service is praised for its quality and convenience, although limited dining options, particularly on weekends, have been noted by several guests.
Rooms at the Mercure Nantes Centre Grand Hotel are described as spacious, clean, modern and well-equipped with comfortable bedding ensuring a good night's sleep. While some rooms may be smaller or have outdated furniture, the overall experience is positive. Cleanliness is generally upheld, though carpets and some room details occasionally fall short of the expected standard. Despite minor issues, the quiet atmosphere and efficient service leave a favorable impression.
The staff consistently receives accolades for their friendliness, professionalism and helpfulness, enhancing the welcoming atmosphere of the hotel. Efficient and friendly service from reception to dining staff makes for a memorable and comfortable stay.
WiFi at the hotel tends to be reliable with a stable connection, although occasional slow speeds and weak signals have been reported. Overall, the WiFi service meets the needs of most guests effectively.
Parking at the hotel offers secure and private options, appreciated for peace of mind. However, the access can be tricky due to narrow entrances and tight spaces, particularly for larger vehicles. Some guests have also noted high parking fees and the absence of an elevator from the parking area to the hotel.
The hotel proves to be very family-friendly, offering spacious and thoughtfully designed family rooms, including themed suites like the Jules Verne Suite. Families find the accommodations convenient and comfortable with extra beds available upon request. The warm environment and child-friendly amenities make it an ideal destination for family stays.
While the vibrant nightlife around the hotel adds to its charm, it can sometimes result in significant nighttime noise, affecting light sleepers. Despite this, the lively local atmosphere and numerous nearby dining and drinking establishments appeal to guests looking for evening entertainment.
Lastly, the beds are frequently praised for their comfort, contributing to a restful stay. Although a few guests have noted the need for mattress improvements, the majority find the beds and bedding clean and comfortable.
In summary, the Mercure Nantes Centre Grand Hotel excels in location, service and comfort with its dedicated staff and family-friendly atmosphere making it a top choice for visitors to Nantes. Show more
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Family Friendly Hotel
This hotel is frequently mentioned as a family-friendly option in Nantes. Mercure hotels often provide amenities suitable for families.
Dog Friendly Hotel
This hotel is located in the heart of Nantes. Pets are welcome, ensuring a comfortable and convenient stay for guests traveling with animals.
Hotel near Nightlife Spots
Located in the city center, this Mercure hotel is near Place Royale and Cours des 50 Otages, providing access to various nightlife options. The Bouffay district, known for its bars and restaurants, is also within walking distance.
Business Hotel
This hotel is ideally located in the heart of the city, making it convenient for accessing business venues and city attractions. It provides comfortable accommodations and essential services for business travelers.
Hotel with Parking
This hotel is centrally located and provides parking, making it a practical choice for visitors. The location and parking facilities enhance its appeal.
Accessible Hotel
This hotel is wheelchair accessible throughout its grounds. It offers newly renovated, elegant spaces accessible to people with reduced mobility, including modern rooms, a lounge bar, and a fitness area. Accessible facilities include visual aids (Braille), higher level toilets, and toilets with grab rails.
4-Star Hotel
Centrally located, this hotel is a short walk from the Château of the Dukes of Brittany and Passage Pommeraye. The rooms are colorfully decorated and soundproofed, equipped with air conditioning and a minibar. It provides easy access to local public transport.
Hotel for Honeymoon
Romantic Hotel
Room Types
Classic  Double RoomAir-conditioned, en suite room with a minibar and a flat-screen TV with satellite channels.
Classic Twin RoomAir-conditioned, en suite room with a minibar and a flat-screen TV with satellite channels.
Classic  Twin RoomThe triple room provides a safe deposit box, a carpeted floor, as well as a private bathroom featuring a bath or a shower and a hairdryer. This triple room is air-conditioned and features a flat-screen TV with satellite channels, soundproof walls, a tea and coffee maker and a wardrobe. The unit offers 2 beds.
Privilege Double RoomFeaturing bathrobes, this double room includes a private bathroom with a bath or a shower, a hairdryer and slippers. The air-conditioned double room features a flat-screen TV with satellite channels, soundproof walls, a minibar and a tea and coffee maker. The unit has 1 bed.
Privilege Double Room with Sofa BedOffering bathrobes, this quadruple room includes a private bathroom with a bath or a shower, a hairdryer and slippers. This quadruple room is air-conditioned and features a flat-screen TV with satellite channels, soundproof walls, a minibar and a tea and coffee maker. The unit offers 2 beds.
Executive Suite with Sofa BedThis suite features a spa bath. Featuring bathrobes, this suite includes a private bathroom with a bath or a shower, a hairdryer and slippers. The spacious suite features air conditioning, soundproof walls, a minibar, a tea and coffee maker and a flat-screen TV with satellite channels.
Suite with Sofa BedFeaturing bathrobes, this suite includes a private bathroom with a bath or a shower, a hairdryer and slippers. The suite features air conditioning, soundproof walls, a minibar, a tea and coffee maker and a flat-screen TV with satellite channels.
Guest Reviews
8.2
Very Good
Location
Nestled right in the heart of Nantes, the Mercure Nantes Centre Grand Hotel offers an extraordinary location that makes exploring the city effortlessly enjoyable. Guests consistently praise its central position, which provides easy access to major attractions such as the old town, the cathedral and the bustling shopping streets. The hotel is conveniently situated within the pedestrian zone, ensuring a peaceful stay despite its proximity to the lively city center.
Visitors highlight the hotel's superb connectivity to public transportation with tram stops just a minute away, making it convenient for further city exploration. Additionally, the location allows guests to discover Nantes on foot with most historical sites, bars, restaurants and shops just a short stroll away.
Aside from its unbeatable location, the hotel receives commendations for its quiet and comfortable ambience, secure parking options and the warm, friendly and professional service from the staff. Guests also appreciate the clean, well-appointed rooms, which contribute to a pleasant and comfortable stay.
Whether for a short urban visit or an extended stay, the Mercure Nantes Centre Grand Hotel stands out for its perfect location, blending central convenience with a tranquil setting, making it an ideal base for discovering all that Nantes has to offer.
Breakfast
The breakfast at Mercure Nantes Centre Grand Hotel has received predominantly positive feedback from guests. Many reviewers have praised the extensive and varied selection, noting both sweet and savory options to cater to various tastes. The breakfast is frequently described as rich, generous and hearty with fresh, high-quality products consistently highlighted. Guests have appreciated the plentiful and well-stocked buffet, often commenting on its completeness and the ability to find gluten-free options, which is a rare find in many places.
Several reviews mention the breakfast as being one of the best they have experienced in France with excellent presentation and a calm dining environment. The offerings are considered to be in line with or superior to other hotels, boasting a huge selection that constantly gets refilled, ensuring that guests have access to everything they might want.
On the other hand, a few guests felt that the breakfast pricing was on the higher side with some expressing disappointment over the cost relative to the experience. There were also occasional mentions of the breakfast room being small and crowded if one arrives late with limited choices not living up to a four-star standard in some instances.
Overall, the breakfast at Mercure Nantes Centre Grand Hotel is seen as a highlight by many, satisfying diverse palates with its extensive and rich offerings, despite some minor criticisms regarding cost and space.
Dinner
At Mercure Nantes Centre Grand Hotel, the dining experiences have drawn a mix of opinions with notable highlights. Guests frequently appreciated the appealing bar, describing it as a nice, beautiful and convenient spot. The in-house 4.44 restaurant received positive remarks for its quality and nice atmosphere. However, some reviewers mentioned the bar being overpriced and the bar area falling short of expectations at times.
Room service stood out for its excellence and quality dishes, garnering praise for its convenience and cleanliness. Nonetheless, dining options appeared limited, especially on weekends with several reviews noting the restaurant being closed on Friday nights and a lack of dining services on Sunday evenings.
Breakfast offerings could use some improvement according to some guests, particularly in terms of pastry freshness. Despite these areas for potential enhancement, the hotel’s dining facilities overall provided enjoyable meals for those who had dinner on-site and the cocktails were described as light and refreshing.
Rooms
The rooms at Mercure Nantes Centre Grand Hotel receive generally positive feedback from guests. Many highlight the spaciousness and comfort of the rooms, describing them as clean, modern and well-equipped with essential amenities. Guests also frequently mention the comfortable bedding and quiet environment, which contribute to a good night's sleep.
While the hotel offers a variety of room types, including suites that are particularly spacious and well-suited for those seeking extra comfort, some standard rooms are noted to be on the smaller side. There are also comments on outdated furniture and occasional cleanliness issues, specifically with carpets and certain room details.
Despite minor drawbacks, such as limited storage space, small bathrooms and the occasional noise from specific rooms, the overall impression is that the rooms are functional and provide a pleasant stay. Decor might feel a bit dated for some guests, but the quiet atmosphere and efficient service manage to leave a positive impression. The central location of the hotel also adds to the convenience, making it a suitable choice for travelers.
In summary, Mercure Nantes Centre Grand Hotel offers spacious and comfortable rooms with modern amenities, although some rooms may feel a bit cramped or outdated. The cleanliness and quietness are generally appreciated, ensuring a restful stay for most guests.
Beds
The beds at Mercure Nantes Centre Grand Hotel have generally received positive feedback from guests, highlighting comfort as a strong point. Many guests praised the beds for their high comfort levels and the quality of the bedding. Descriptions frequently included terms like comfortable, very comfortable and excellent, underscoring a consistent satisfaction with the sleep experience. The rooms, which were often described as spacious and comfortable, further complemented the bedding quality, making for a pleasant stay overall. Family stays also found the comfort of the beds to be good value.
While there were occasional remarks about mattresses being too soft or needing replacement, the majority found the beds to be nice, firm and conducive to a good night's rest. Cleanliness of the bedding also received positive mentions, adding to the overall favorable impression. A few less positive comments about room service and specific mattress issues did arise, but these were in the minority compared to the widespread approval of the comfortable and clean sleeping arrangements.
Cleanliness
The cleanliness of the Mercure Nantes Centre Grand Hotel receives mixed reviews from guests with many praising the hotel's overall cleanliness and comfortable, clean rooms. Rooms are often described as very clean and tidy with several guests appreciating the clean and functional spaces. Bedding is frequently noted as impeccable and many guests found the bathrooms clean and well-kept.
However, there are notable areas for improvement. Carpets throughout the hotel appear to be a common issue, often criticized for being dirty and covered in stains, which detracts from the overall perception of cleanliness. There were also instances where carpet had medications left on it and some guests found used tissues and towels in rooms that had been cleaned too quickly.
Cleaning consistency appears to vary with some guests experiencing rooms that were not cleaned to 4-star standards, including dirty teabags, hair in the shower and unsatisfactory bathroom cleanliness. Cleaning services are described as inconsistent with some rooms not being cleaned on subsequent days and others cleaned too swiftly, leading to overlooked details.
Despite these issues, the common areas like hallways and breakfast rooms are generally clean and neat and the cleaning staff's efforts, such as changing towels daily, are appreciated by guests. Nevertheless, there are calls for improvement in certain areas to meet the expectations of a 4-star hotel.
Staff
The staff at the Mercure Nantes Centre Grand Hotel consistently receives high praise from guests with many highlighting their friendliness, professionalism and helpfulness. A number of reviews mention the warm, welcoming atmosphere created by the staff, from receptionists to bar personnel. Employees are frequently described as courteous, attentive and efficient in their roles, ensuring a pleasant experience for visitors. Despite occasional mentions of staff being overworked or indifferent, the general sentiment conveys that the hotel staff is friendly, accommodating and committed to providing excellent service. Guests appreciate the hospitable and kind demeanor of the team, making their stay memorable and comfortable.
Wi-Fi
The Mercure Nantes Centre Grand Hotel has generally received positive remarks regarding its WiFi services. Guests have described the WiFi as good, reliable and possessing a stable connection. There are mentions of excellent and outstanding WiFi, highlighting that the connection works very well and is quite accessible. Free WiFi is available across the premises, making it convenient for guests to stay connected. However, some guests have noted issues such as slow speeds, weak signals and occasional instability. Despite some of these drawbacks, the overall feedback suggests that the WiFi service meets the needs of most guests effectively.
Parking
The parking situation at Mercure Nantes Centre Grand Hotel has garnered mixed feedback from guests. On the positive side, many appreciated the availability of private, secure parking with clear instructions from hotel staff. The underground garage provides peace of mind, especially with it being covered and closed, adding an extra layer of security for vehicles. Some guests found the parking convenient and easy to access with helpful staff guiding them over the phone.
However, several guests reported difficulties. The access to the parking was often described as complicated, particularly due to the narrow entrances and tight parking spaces. Large vehicles, in particular, may find maneuvering challenging. Additional concerns included the lack of an elevator from the parking area to the hotel and the necessity to navigate the parking amidst the crowd, especially during peak times like the Christmas market. Others felt the parking fees were a bit steep and noted the absence of free parking or the option to reserve a space.
Overall, while the secure and available parking at Mercure Nantes Centre Grand Hotel is a notable feature, potential guests should be prepared for some challenges, especially if driving larger vehicles or arriving during busy periods.
Family
When planning a family trip to Nantes, the Mercure Nantes Centre Grand Hotel emerges as a top choice. Countless reviews commend its family-friendly atmosphere, making it an ideal destination for those traveling with children. The hotel offers spacious and comfortable family rooms, including themed suites like the Jules Verne Suite, providing ample space for larger families or those with plenty of luggage.
Guests have highlighted the convenience of family rooms with thoughtful layouts, ensuring both adults and children have their own space. The availability of extra beds upon request further enhances the flexibility of accommodations for families with varying needs.
The hotel's welcoming environment is perfect for a family stay, evident in the praise it receives for being child-friendly. The presence of dedicated family suites and settings ensures every member enjoys their stay, from infants to older children. Moreover, the hotel staff's attention to detail, such as providing gifts for children, adds a personalized touch that young guests appreciate.
Families also find the breakfast experience enjoyable with sufficient provisions and a pleasant dining setting. The clean rooms and the overall safe environment for kids amplify the sense of comfort and security for parents.
Overall, the Mercure Nantes Centre Grand Hotel stands out as a well-suited establishment for family trips, promising a comfortable, accommodating and enjoyable stay for guests of all ages.
Nightlife
The area surrounding Mercure Nantes Centre Grand Hotel provides a vibrant nightlife experience with a great variety of bars, cafes, pubs and restaurants, offering ample options for evening entertainment. However, some guests have noted that the active nightlife can result in significant noise at night with street noise, loud music and occasional disturbances from nearby bars impacting their sleep. The lack of soundproofing in the hotel rooms, combined with the ongoing noise, has been a point of concern for light sleepers. Additionally, safety concerns have been raised about certain gatherings near the tram stop at night. Despite these issues, the lively atmosphere and numerous dining and drinking establishments nearby remain appealing for those looking to enjoy the local nightlife.
4 Star
The Mercure Nantes Centre Grand Hotel has received mixed reviews regarding its four-star rating and facilities. While some guests appreciate that it offers all the essentials and amenities one would typically expect from a four-star hotel, others feel that the establishment falls short of this standard. Common criticisms include outdated and worn-out equipment, small rooms and issues with air conditioning that are deemed unacceptable for a hotel of this rating.
Cleanliness has also been flagged as not meeting four-star standards and several reviewers noted that the overall feel of the hotel is very impersonal and in need of maintenance. Some guests mentioned that the rooms are lackluster and the mattresses uncomfortable with insufficient towels provided.
On the positive side, there are mentions of clean rooms and professional reception staff, which made short stays quite satisfactory for some visitors. The service quality has been described by a few as good and worthy of a four-star hotel, though opinions vary widely on this point. Despite these positives, many feel that the hotel is not worthy of its four-star rating and find it expensive for the level of service and accommodation offered.
Business
The Mercure Nantes Centre Grand Hotel has garnered positive feedback from business travelers for its suitability for corporate stays. Guests have highlighted its ideal location for business trips, as it is close to business districts, making it convenient for attendees. The hotel offers efficient and professional service with a courteous staff that excels in addressing the needs of business travelers.
Facilities geared towards business use are impressive; the hotel boasts a business center, conference rooms and meeting spaces that many have found suitable for presentations and corporate events. These amenities create a wholesome space for business activities, ensuring a comfortable and productive stay.
The hotel is praised for professional touches such as timely breakfast service and clear instructions for reaching the hotel, which add to the overall seamless experience. While there was a noted issue with the wifi for business work, the overall feedback underscores the hotel's appeal and efficiency as a prime choice for business travel.
Accessible
Mercure Nantes Centre Grand Hotel offers a prime location in the city center, easily accessible to various city attractions and pedestrian zones. Guests find this central positioning ideal for exploring local sights without hassle. However, the hotel presents challenges for disabled guests, especially concerning wheelchair accessibility. The entrance and certain facilities lack proper infrastructure, making it difficult for wheelchair users and those with mobility issues. Guests have noted the step to access showers as particularly high, adding to the accessibility concerns. Despite these challenges, the staff is described as very attentive, ensuring that guests receive adequate assistance during their stay. Where improvements could be made in physical accessibility, the approachable and supportive nature of the hotel's staff provides some balance to the experience.
No, Mercure Nantes Centre Grand Hotel doesn't have any pool.
No, a spa isn't available at Mercure Nantes Centre Grand Hotel.
Yes, Mercure Nantes Centre Grand Hotel welcomes dogs.
Yes, parking facilities are available at Mercure Nantes Centre Grand Hotel.
No, Mercure Nantes Centre Grand Hotel doesn't have a gym.