The Concord Hotel & Suites
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Summary of reviewsThe Concord Hotel & Suites in Nairobi consistently impresses guests with its strategic location in the Parklands area. Its convenient access to restaurants, shopping centers and embassies makes it a preferred choice for business and leisure travelers alike. While not in the city center, its well-connected transport options and the peaceful, secure neighborhood offer a tranquil stay with easy reach to Nairobi's vibrant city life.
Guests generally enjoy the breakfast, which is frequently described as amazing and delicious, featuring a variety of local and international options. Friendly staff and good food quality enhance the experience, though some guests feel the variety and freshness could be improved to meet 5-star expectations.
Dining at the hotel is well-received with two on-site restaurants offering Chinese and Indian cuisine. The Chinese restaurant, in particular, stands out for its delicious offerings. Positive feedback also extends to room service, although there are occasional comments about inconsistent food quality and service delays.
The spacious, comfortable and clean rooms at The Concord Hotel & Suites are often commended with many guests appreciating the amenities and the overall room conditions. Although some areas need modernization, the rooms' impressive size and cleanliness provide a satisfying stay.
Cleanliness across the hotel receives mixed reviews. Many guests praise the well-maintained and clean rooms, daily housekeeping and overall hygiene. However, some parts of the hotel, such as common areas and certain bathrooms, were noted to need better maintenance.
The staff at The Concord Hotel & Suites are frequently highlighted for their friendliness and attentiveness, contributing significantly to a welcoming atmosphere. Specific staff members are often mentioned for their exceptional service, ensuring guests feel well-cared for throughout their stay.
Wi-Fi service at the hotel is adequate for most guests' needs, although there are occasional concerns about speed and reliability.
The hotel's spa is a standout feature with many guests enjoying the relaxing treatments and clean facilities, despite some feedback regarding service efficiency.
The gym, despite its small size, is well-equipped and appreciated by guests for its cleanliness and the presence of a trainer, adding to the fitness experience.
While the pool area is generally enjoyed by guests, some mention that it is small and in need of an upgrade. Nonetheless, the overall experience, including the spa and pool suite, is described as wonderful.
The Concord Hotel & Suites is also highly regarded as a family-friendly destination, offering spacious and clean accommodations, ample activities for children and attentive staff, making it a delightful choice for family getaways.
The beds are particularly praised for their comfort, contributing significantly to a great sleep experience for guests.
Finally, the hotel is well-suited for business travelers with excellent business services and facilities, including a well-equipped business center and meeting rooms, ensuring a productive stay for professionals.
Overall, The Concord Hotel & Suites delivers a strong guest experience through its strategic location, comfort, cleanliness, friendly staff and amenities, making it a popular choice for various types of travelers.
Categories
Guests generally enjoy the breakfast, which is frequently described as amazing and delicious, featuring a variety of local and international options. Friendly staff and good food quality enhance the experience, though some guests feel the variety and freshness could be improved to meet 5-star expectations.
Dining at the hotel is well-received with two on-site restaurants offering Chinese and Indian cuisine. The Chinese restaurant, in particular, stands out for its delicious offerings. Positive feedback also extends to room service, although there are occasional comments about inconsistent food quality and service delays.
The spacious, comfortable and clean rooms at The Concord Hotel & Suites are often commended with many guests appreciating the amenities and the overall room conditions. Although some areas need modernization, the rooms' impressive size and cleanliness provide a satisfying stay.
Cleanliness across the hotel receives mixed reviews. Many guests praise the well-maintained and clean rooms, daily housekeeping and overall hygiene. However, some parts of the hotel, such as common areas and certain bathrooms, were noted to need better maintenance.
The staff at The Concord Hotel & Suites are frequently highlighted for their friendliness and attentiveness, contributing significantly to a welcoming atmosphere. Specific staff members are often mentioned for their exceptional service, ensuring guests feel well-cared for throughout their stay.
Wi-Fi service at the hotel is adequate for most guests' needs, although there are occasional concerns about speed and reliability.
The hotel's spa is a standout feature with many guests enjoying the relaxing treatments and clean facilities, despite some feedback regarding service efficiency.
The gym, despite its small size, is well-equipped and appreciated by guests for its cleanliness and the presence of a trainer, adding to the fitness experience.
While the pool area is generally enjoyed by guests, some mention that it is small and in need of an upgrade. Nonetheless, the overall experience, including the spa and pool suite, is described as wonderful.
The Concord Hotel & Suites is also highly regarded as a family-friendly destination, offering spacious and clean accommodations, ample activities for children and attentive staff, making it a delightful choice for family getaways.
The beds are particularly praised for their comfort, contributing significantly to a great sleep experience for guests.
Finally, the hotel is well-suited for business travelers with excellent business services and facilities, including a well-equipped business center and meeting rooms, ensuring a productive stay for professionals.
Overall, The Concord Hotel & Suites delivers a strong guest experience through its strategic location, comfort, cleanliness, friendly staff and amenities, making it a popular choice for various types of travelers.
Luxury Hotel
This five-star hotel features an indoor heated swimming pool, a spa, sauna, and fitness center. It offers tastefully designed rooms and suites and diverse dining options.
Hotel with Spa
The Concord Hotel & Suites is identified as a spa hotel, indicating the presence of spa facilities and services available for guests seeking relaxation.
Family Friendly Hotel
The Concord Hotel & Suites may offer suitable accommodations and services for families visiting Nairobi.
Hotel with Swimming Pool
This hotel has an indoor swimming pool. The accommodation puts you in the very heart of Nairobi, within a 6-km distance of Sigiria. Located merely 1.2 km from Diamond Plaza.
Heated Pool Indoor Pool
Name of the pool: Oasis Pool Deck
Location of the pool: Indoor pool
Is it a pool of special type?
Show more... Heated pool
Business Hotel
This hotel is equipped to conduct business meetings. It has advanced audiovisual technology and top-notch amenities to facilitate impactful presentations. Their larger Meeting room is capable of hosting up to 100 guests.
Hotel with Parking
This hotel provides secure parking and is located in a relatively quiet area of Nairobi. This ensures ease of access and peace of mind for guests with vehicles.
Accessible Hotel
This hotel is wheelchair accessible, allowing guests with mobility challenges to navigate the property with ease. Guests consistently highlight the friendly and helpful staff who provide assistance, contributing to a positive experience regarding the hotel's overall accessibility.
Hotel with Gym
The Concord Hotel & Suites includes a modern gym with a range of cardio and strength-training equipment. The hotel provides a comprehensive fitness experience for its guests.
Hotel with Indoor Pool
The Concord Hotel & Suites features a heated indoor pool at its Oasis Pool Deck, offering picturesque views of Nairobi's skyline and Karura Forest. Guests can also enjoy a full-service spa equipped with steam and sauna facilities.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Romantic Hotel
5-Star Hotel
Hotel with Heated Pool
Guest Reviews
The Concord Hotel & Suites boasts a highly favorable location in Nairobi's Parklands area. Guests consistently highlight the convenience of its position, which offers easy access to various attractions such as restaurants, shopping centers and embassies. The hotel's placement in a safe and quiet residential neighborhood adds to its appeal, providing a peaceful stay while still being a short drive from central Nairobi.
Although not in the city center, the hotel's location is described as very good with well-connected transport options like Uber and Bolt making it easy to reach key sites and business parks. The proximity to malls, dining areas and other amenities makes it particularly ideal for both business and leisure travelers.
While some reviews note the hotel's distance from the airport and occasional construction noise in the area, the secure and serene setting generally outweighs these minor inconveniences. Overall, The Concord Hotel & Suites offers a prime location that balances accessibility to Nairobi's vibrant city life with the benefits of a quieter, more laid-back atmosphere.
The breakfast at 'The Concord Hotel & Suites' receives mixed feedback from its guests. Many reviews highlight the breakfast as excellent, featuring a great spread with both local and international options and including on-the-spot preparation stations. Descriptions of the breakfast buffet often include terms like "amazing," "delicious," and "yummy." Additionally, it is mentioned that the quality of food is generally good with friendly staff and a good selection of meals.
However, some guests express disappointment in the variety and freshness of options available. There are several mentions of the breakfast being quite standard with limited items that do not meet the expected quality of a 5-star hotel. Certain guests note a lack of fresh fruits and some describe the breakfast as lacking in variety or even terrible. Specific criticisms include unappealing ready mixes and a lack of replenishment.
In summary, while many guests enjoy a satisfying and extensive breakfast experience at 'The Concord Hotel & Suites,' there are notable concerns regarding the variety and freshness that could be addressed to meet higher expectations consistently.
The Concord Hotel & Suites offers a varied dining experience with two on-site restaurants that guests generally find to be favorable. Many reviewers appreciated the availability of Chinese and Indian cuisine with the Chinese restaurant frequently highlighted for its delicious offerings and the food in the Umami restaurant also earning high marks. Guests often described the food as excellent, delicious and amazing with standout mentions for pizza, burgers and specific dishes at the Chinese and Indian restaurants. The room service received positive feedback for being perfect and available 24 hours a day, although it requires guests to call for the menus.
However, there were mixed reviews regarding consistency. Some guests mentioned that the food quality could be hit or miss with particular complaints about cold, soggy dishes and general delays in service. There were also mentions of overpriced food and additional charges, which left some guests feeling dissatisfied. While many found the food to be of good value for money and the chef's offerings to have excellent taste, others found the meals to be below average and the restaurants' breakfast options needing improvement.
Overall, while the dining options at The Concord Hotel & Suites provide high-quality and diverse meal choices that many guests enjoy, there are occasional lapses in service and quality that the hotel might need to address.
The Concord Hotel & Suites boasts a reputation for offering spacious, comfortable and clean rooms that consistently deliver a relaxing stay. Guests frequently highlight the large, well-appointed accommodations that align with their expectations from the hotel's online representations. Despite some mentions of dated interiors and the need for renovations, the comfort and cleanliness of the rooms stand out. Regular upgrades to larger rooms add to the positive experiences with many guests appreciating the amenities and the overall room conditions.
The beds receive particular praise for their comfort, while the daily housekeeping is noted for maintaining cleanliness and order. The suites are particularly commended for their tasteful furnishings and ample space. However, a few reviews pointed out minor inconveniences like delayed check-ins and occasional issues with room facilities such as fridges or safes.
Overall, the rooms are generally viewed as spacious, cozy and well-equipped, providing a peaceful and comfortable environment for visitors. Despite some areas needing modernization, the impressive room sizes and cleanliness ensure a satisfying experience for hotel guests.
The Concord Hotel & Suites has received significant praise from guests for its exceptional bed comfort. Many reviews highlight the beds as being comfy with adjectives like comfortable, very comfortable and even top-notch frequently used. Additionally, the beddings, linens and towels are noted for their neatness and freshness, contributing to an overall great sleep experience. The pillows are also praised for their comfort, enhancing the quality of rest. Overall, the bed quality at The Concord Hotel & Suites stands out as a key aspect of guests' positive experiences.
The Concord Hotel & Suites has garnered mixed reviews regarding its cleanliness. On the positive side, numerous guests have praised the hotel for its clean, neat and well-maintained rooms. Many highlighted the spacious and comfortable accommodations, emphasizing that rooms were cleaned daily, contributing to a tidy and pleasant stay. The overall hygiene and sanitation standards were often described as excellent with several guests pointing out that the property is exceptionally clean and well-kept.
However, some reviews indicate areas needing improvement. Common areas and certain parts of the hotel did not meet the same high standards of cleanliness with mentions of dirty carpets, showers and bathtubs suffering from grime and limescale buildup. Specific mentions of poor maintenance in the bathrooms and issues with cleanliness in some restaurants were noted. Despite the negative remarks, it is clear that the hotel's efforts in maintaining a clean environment are appreciated by many guests, though there is room for improvement to ensure consistency throughout the entire property.
The Concord Hotel & Suites in Nairobi consistently receives high praise for its staff, who are frequently described as friendly, helpful and attentive. From the warm reception team to the diligent housekeeping staff, every member of the team aims to provide a welcoming and comfortable experience for guests. Reviews highlight specific staff members, like Ian, Dominic and Michael, for their exceptional service and personal attention.
Whether it's assisting with luggage or resolving tricky situations, the staff's responsiveness to customer needs stands out, contributing to the guests feeling well-cared for. The courteous and professional nature of the staff has been noted repeatedly with their friendly demeanors elevating the overall guest experience.
Despite a few instances where service was slower, the majority of the feedback asserts that the team goes above and beyond to ensure a pleasant stay. Highlights include the welcoming reception, attentive concierge and proactive security personnel, all contributing to the hotel's reputation for excellent customer service.
Overall, the Concord Hotel & Suites maintains a high standard of service, driven largely by the collective efforts of its exemplary staff who are attentive, courteous and consistently strive to exceed guest expectations.
The Concord Hotel & Suites offers Wi-Fi service that guests generally find satisfactory. The hotel provides quality internet access in the rooms and many reviewers appreciated the good, reliable connection. However, there are some concerns about the Wi-Fi's speed and occasional downtimes. While guests have highlighted the nice staff and their efforts, improvements to the Wi-Fi could enhance the overall experience. Despite the mixed reviews, it is evident that the hotel's Wi-Fi is adequate for most guests' needs.
The Concord Hotel & Suites offers a well-regarded spa experience that has garnered several positive reviews. Guests rave about the amazing spa area, describing it as a fantastic addition to the hotel's amenities. Many have found the spa and pool suite to be excellent with the facilities often highlighted as a standout feature. The pool and massage services, in particular, received glowing comments with guests expressing delight over the relaxing treatments and helpful staff.
The spa area is noted for its cleanliness and the presence of a steam room, which adds to the overall wellness experience. Reviews positively mention the great spa area and the spa’s perfection, reflecting a high level of satisfaction with these services.
However, some feedback points to challenges with spa service efficiency. Booking massage facilities was reported to be difficult and some found the spa treatments below expectations. There were also comments on the inefficiency of spa floor reservations and instances where the spa and wellness facilities did not meet guests' standards. Nonetheless, the positive aspects of the spa, including the helpful staff, clean facilities and relaxing ambience, seem to make it a cherished feature of the hotel.
The Concord Hotel & Suites offers a gym that, though small, is clean and well-equipped. Guests have noted the presence of a trainer, enhancing the workout experience. The gym facilities are complimented by an amazing spa and pool area, which have been praised for their quality. The overall gym environment is fantastic with friendly staff contributing to a positive experience. Despite its limited size, the gym generally meets the needs of most visitors looking to maintain their fitness routine while traveling.
The Concord Hotel & Suites boasts a pool area that guests frequently mention in their reviews. Many visitors appreciate the combination of the pool with the hotel's spa and massage services, often describing the overall experience as wonderful. The suites in proximity to the pool are highlighted as amazing and perfect for relaxation with some guests specifically praising the great organization and amenities of the pool area.
However, some comments indicate areas for improvement. For instance, the indoor pool, though heated and on the 8th floor, is frequently described as small and in need of an upgrade. There are occasional mentions of the pool being under construction or not sufficiently heated, affecting guest satisfaction. Despite these drawbacks, many guests still find the pool area enjoyable, contributing positively to their stay at The Concord Hotel & Suites.
The Concord Hotel & Suites shines as a top-tier family-friendly destination, boasting superb amenities and services tailored for a memorable family adventure. Parents praised the provision of fantastic baby cots, ensuring their infants had comfortable stays. The hotel's junior suites and connected family rooms received accolades for their spaciousness and cleanliness, making them perfect for accommodating families of all sizes.
Guests highlighted the grand fun and calming educational experiences available with numerous activities designed to keep children always entertained. The family-orientated and well-managed environment contributed to a sense of ease during their stays. Breakfast, a pivotal part of the experience for many families, was especially enjoyed by the kids, adding to the overall delight.
The Concord Hotel & Suites sets itself apart through superb staff service, described as great family staff always on hand to ensure a fantastic experience. With family rooms and suites, the hotel emerges as a calming and entertaining haven for family getaways.
The Concord Hotel & Suites offers excellent services and facilities for business travelers. The business area and center provide ample space for meetings and desk-time, catering specifically to the needs of business people. Guests found the hotel to be very suitable for business travel with business suites and a meeting room that exceeded expectations. Whether for an extended stay or an extended weekend, the hotel consistently delivers a fantastic experience for business travelers. Everything about the hotel from the extended stay to the business services is highly praised, making it a great choice for those visiting for professional purposes.
The Concord Hotel & Suites has garnered praise from guests for its accessibility, making it a suitable choice for travelers with disabilities. Visitors have noted that the facility is wheelchair accessible, allowing guests with mobility challenges to navigate the property with ease. Reviews frequently highlight the friendly and helpful staff who go above and beyond to assist all guests. The cleanliness and overall accessibility of the hotel have left a positive impression on visitors. Additional amenities such as the fantastic spa and pool area also come highly recommended, making it an appealing destination for both relaxation and special occasions like honeymoons. While the concierge services could use some improvement, the staff's genuine hospitality compensates for this shortfall.
The Concord Hotel & Suites offers an indoor pool among its amenities, including a heated option that appeals to guests seeking relaxation. While some visitors booked their stay specifically for this feature, there have been mentions of the pool being under construction, which resulted in disappointment for some guests. The indoor pool, although available, is noted to be smaller in size. Despite the size constraints, it remains a unique facility as the hotel features the only indoor pool among local accommodations.
The Concord Hotel & Suites offers a truly luxurious experience in the city. Guests have praised the hotel's fantastic suites, highlighting their clean and comfortable ambiance that ensures a memorable stay. The high-quality room furnishings add an extra touch of elegance, making the entire suite feel exceptional. Described as both beautiful and luxurious, this hotel stands out as an impressive option for those seeking a lavish accommodation. The overall consensus is clear: The Concord Hotel & Suites delivers pure luxury, making it a top choice for a high-end stay.
The Concord Hotel & Suites offers an exceptional experience for those seeking a romantic getaway. Highly recommended for honeymoons and special romantic occasions, it has garnered praise for providing an absolutely fantastic ambiance suited for couples. Guests frequently describe their stays as calming and idyllic, perfect for a day out for romantics. While there was a mention of one guest finding it challenging to create a romantic mood, the overwhelming sentiment highlights the hotel as an ideal setting for a memorable romantic experience.
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Location
Although not in the city center, the hotel's location is described as very good with well-connected transport options like Uber and Bolt making it easy to reach key sites and business parks. The proximity to malls, dining areas and other amenities makes it particularly ideal for both business and leisure travelers.
While some reviews note the hotel's distance from the airport and occasional construction noise in the area, the secure and serene setting generally outweighs these minor inconveniences. Overall, The Concord Hotel & Suites offers a prime location that balances accessibility to Nairobi's vibrant city life with the benefits of a quieter, more laid-back atmosphere.
Breakfast
However, some guests express disappointment in the variety and freshness of options available. There are several mentions of the breakfast being quite standard with limited items that do not meet the expected quality of a 5-star hotel. Certain guests note a lack of fresh fruits and some describe the breakfast as lacking in variety or even terrible. Specific criticisms include unappealing ready mixes and a lack of replenishment.
In summary, while many guests enjoy a satisfying and extensive breakfast experience at 'The Concord Hotel & Suites,' there are notable concerns regarding the variety and freshness that could be addressed to meet higher expectations consistently.
Dinner
However, there were mixed reviews regarding consistency. Some guests mentioned that the food quality could be hit or miss with particular complaints about cold, soggy dishes and general delays in service. There were also mentions of overpriced food and additional charges, which left some guests feeling dissatisfied. While many found the food to be of good value for money and the chef's offerings to have excellent taste, others found the meals to be below average and the restaurants' breakfast options needing improvement.
Overall, while the dining options at The Concord Hotel & Suites provide high-quality and diverse meal choices that many guests enjoy, there are occasional lapses in service and quality that the hotel might need to address.
Rooms
The beds receive particular praise for their comfort, while the daily housekeeping is noted for maintaining cleanliness and order. The suites are particularly commended for their tasteful furnishings and ample space. However, a few reviews pointed out minor inconveniences like delayed check-ins and occasional issues with room facilities such as fridges or safes.
Overall, the rooms are generally viewed as spacious, cozy and well-equipped, providing a peaceful and comfortable environment for visitors. Despite some areas needing modernization, the impressive room sizes and cleanliness ensure a satisfying experience for hotel guests.
Beds
Cleanliness
However, some reviews indicate areas needing improvement. Common areas and certain parts of the hotel did not meet the same high standards of cleanliness with mentions of dirty carpets, showers and bathtubs suffering from grime and limescale buildup. Specific mentions of poor maintenance in the bathrooms and issues with cleanliness in some restaurants were noted. Despite the negative remarks, it is clear that the hotel's efforts in maintaining a clean environment are appreciated by many guests, though there is room for improvement to ensure consistency throughout the entire property.
Staff
Whether it's assisting with luggage or resolving tricky situations, the staff's responsiveness to customer needs stands out, contributing to the guests feeling well-cared for. The courteous and professional nature of the staff has been noted repeatedly with their friendly demeanors elevating the overall guest experience.
Despite a few instances where service was slower, the majority of the feedback asserts that the team goes above and beyond to ensure a pleasant stay. Highlights include the welcoming reception, attentive concierge and proactive security personnel, all contributing to the hotel's reputation for excellent customer service.
Overall, the Concord Hotel & Suites maintains a high standard of service, driven largely by the collective efforts of its exemplary staff who are attentive, courteous and consistently strive to exceed guest expectations.
Wi-Fi
Spa
The spa area is noted for its cleanliness and the presence of a steam room, which adds to the overall wellness experience. Reviews positively mention the great spa area and the spa’s perfection, reflecting a high level of satisfaction with these services.
However, some feedback points to challenges with spa service efficiency. Booking massage facilities was reported to be difficult and some found the spa treatments below expectations. There were also comments on the inefficiency of spa floor reservations and instances where the spa and wellness facilities did not meet guests' standards. Nonetheless, the positive aspects of the spa, including the helpful staff, clean facilities and relaxing ambience, seem to make it a cherished feature of the hotel.
Gym
Pool
However, some comments indicate areas for improvement. For instance, the indoor pool, though heated and on the 8th floor, is frequently described as small and in need of an upgrade. There are occasional mentions of the pool being under construction or not sufficiently heated, affecting guest satisfaction. Despite these drawbacks, many guests still find the pool area enjoyable, contributing positively to their stay at The Concord Hotel & Suites.
Family
Guests highlighted the grand fun and calming educational experiences available with numerous activities designed to keep children always entertained. The family-orientated and well-managed environment contributed to a sense of ease during their stays. Breakfast, a pivotal part of the experience for many families, was especially enjoyed by the kids, adding to the overall delight.
The Concord Hotel & Suites sets itself apart through superb staff service, described as great family staff always on hand to ensure a fantastic experience. With family rooms and suites, the hotel emerges as a calming and entertaining haven for family getaways.
Business
Accessible
Indoor Pool
Luxury
Romantic
Yes, The Concord Hotel & Suites has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool. For more information, read the answers to the Pool questionnaire
Yes, a spa is available at The Concord Hotel & Suites.
No, The Concord Hotel & Suites doesn't allow dogs.
Yes, parking facilities are available at The Concord Hotel & Suites.
Yes, The Concord Hotel & Suites has a gym.
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