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Summary of reviewsHotel Metropolitan Nagano garners extensive praise for its exceptional location, conveniently connected to Nagano Station. This prime positioning offers unparalleled access to public transportation and places guests within close proximity to numerous shops, restaurants and amenities, making it an ideal choice for both sightseeing and business trips. Guests highlight the convenience and ease of reaching the hotel without stepping outside, especially beneficial in adverse weather.
The breakfast experience at the hotel is another highlight with a diverse selection of Japanese and Western options, featuring local dishes like soba and tempura. Guests appreciate the spacious and cozy dining area and commend the breakfast staff's friendly service. Similarly, the hotel's dining options receive high marks with restaurants offering excellent Japanese and Chinese cuisine along with a pleasant bar on the 12th floor. Despite slightly high prices, the overall dining experience is deemed excellent.
The rooms at Hotel Metropolitan Nagano are noted for their spaciousness, cleanliness and well-maintained condition. Many guests find the room sizes generous by Japanese standards, contributing to a comfortable stay. The direct connection to Nagano Station enhances convenience and thoughtful room amenities further elevate the accommodation experience.
Cleanliness is a standout feature with housekeeping consistently maintaining the rooms in pristine condition. Both in-room and communal areas are kept spotless, contributing to a worry-free stay for guests. The hotel's staff also receive high praise for their exceptional service and professionalism. The front desk staff are particularly noted for their proficiency in English and warm hospitality, ensuring that international visitors feel welcome and well-cared for.
Free WiFi is generally satisfactory with many guests experiencing fast and reliable connections. However, some note occasional issues with signal strength and consistency. The hotel offers convenient parking facilities and the reasonable fees and easy access make it hassle-free.
Families find Hotel Metropolitan Nagano particularly accommodating with spacious rooms and a family-friendly environment. The hotel's strategic location and the supportive staff enhance the overall family experience.
Guests looking to explore Nagano's nightlife appreciate the hotel's proximity to a variety of dining and entertainment options. The comfortable and spacious beds also receive compliments, contributing to a restful night's sleep.
Overall, Hotel Metropolitan Nagano stands out as a well-run four-star property that offers excellent value for money. Its luxurious feel and superior quality in both facilities and services ensure a pleasant and comfortable stay, making it a top choice for visitors to Nagano. Show more
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Family Friendly Hotel
This hotel features a variety of dining options, including Japanese and Chinese restaurants, catering to different family preferences. It also offers elegantly decorated rooms suitable for a comfortable family stay.
Hotel near Nightlife Spots
This hotel features Bar Apollo on its top floor, offering an outstanding night view of Nagano and a wide selection of cocktails. It also has three restaurants, providing diverse dining options for guests seeking evening entertainment.
Business Hotel
Directly connected to Nagano Station, this hotel offers 11 banquet rooms and wedding facilities. It provides convenient access to transportation and business districts, making it ideal for business travelers. It also has free Wi-Fi, money exchange, and laundry services.
Hotel with Parking
The hotel provides paid parking with a total of 120 spaces in underground and above-ground facilities, available on a first-come, first-served basis for ¥1,000 per night.
4-Star Hotel
Centrally located in Nagano, this hotel provides easy access to local attractions and transportation. It offers modern rooms and essential amenities for a comfortable stay.
Accessible Hotel
Room Types
Standard Twin Room - Non-SmokingAll rooms feature carpeted floor and a seating area, and come with a flat-screen TV, a desk and a wardrobe. There is a bath tub, a hairdryer and free toiletries in the en suite bathroom.
Deluxe Twin Room - Non-SmokingMore spacious room. All rooms feature carpeted floor and a seating area, and come with a flat-screen TV, a desk and a wardrobe. There is a bath tub, a hairdryer and free toiletries in the en suite bathroom.
Deluxe Twin Room - SmokingMore spacious room. All rooms feature carpeted floor and a seating area, and come with a flat-screen TV, a desk and a wardrobe. There is a bath tub, a hairdryer and free toiletries in the en suite bathroom.
Standard Double Room - Non-Smoking / 1 extra bed plus for 2 personsThis double room's special feature is the hot tub. Providing free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned double room provides a flat-screen TV with cable channels, soundproof walls, Smartphone, a tea and coffee maker as well as mountain views. The unit offers 1 bed.
Superior Single Room with Queen Bed - Non-SmokingGuests will have a special experience as the single room offers a hot tub. Providing free toiletries, this single room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned single room provides a flat-screen TV with cable channels, soundproof walls, Smartphone, a tea and coffee maker as well as mountain views. The unit offers 1 bed.
Superior Queen Room - Non-SmokingGuests will have a special experience as the double room features a hot tub. Providing free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned double room provides a flat-screen TV with cable channels, soundproof walls, Smartphone, a tea and coffee maker as well as mountain views. The unit offers 1 bed.
Deluxe King Room - SmokingThe hot tub is a top feature of this double room. Featuring free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, Smartphone, a tea and coffee maker as well as mountain views. The unit has 1 bed.
Deluxe King Room - Non-SmokingThis double room features a hot tub. Featuring free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, Smartphone, a tea and coffee maker as well as mountain views. The unit has 1 bed.
Superior Twin Room or Superior Triple Room - Non-SmokingThis room has a seating area, satellite TV and air conditioning.
An extra bed will be prepared for a 3rd guest, only when the booking is made for 3 people. Please indicate the correct number of guests at time of booking.
Guest Reviews
8.6
Very Good
Location
Hotel Metropolitan Nagano boasts a prime location that consistently garners praise from its guests. Situated right next to Nagano Station, the hotel offers unparalleled convenience for travelers. Guests repeatedly highlight how the hotel is directly connected to the station, making it incredibly easy to access public transportation, including trains and buses. This strategic positioning makes it ideal for those visiting Nagano for sightseeing or business.
The central location also means that the hotel is perfectly positioned near an array of shops, restaurants and amenities, which adds to the convenience factor. The proximity to shopping centers, including the Midori Mall and various dining options enhances the overall guest experience. Additionally, the ability to reach the hotel without having to step outside is a significant advantage, particularly in adverse weather conditions.
In summary, the hotel's location is frequently described as excellent, perfect and unbeatable, underlining its importance in providing a seamless and comfortable stay in Nagano. Whether for a quick stopover or a more extended visit, Hotel Metropolitan Nagano stands out as the premier choice for its exceptional access and central location.
Breakfast
Hotel Metropolitan Nagano offers a breakfast experience that is consistently praised by guests for its extensive selection and high-quality ingredients. The breakfast buffet features a diverse range of Japanese and Western options, incorporating local dishes such as soba, oyaki and tempura, which are particularly appreciated by guests. Traditional items like tamagoyaki and miso soup, as well as unique offerings like local sake and apple juice, add to the distinctiveness of the morning meal.
Many reviews highlight the exceptional taste and variety available at the buffet, noting that it is satisfying and worth trying. The breakfast area is described as spacious and cozy, allowing for a pleasant dining experience even during busy times. Guests also commend the breakfast staff for their attentive and friendly service.
While some reviews mention limited Western options and occasional issues with the variety and temperature of the food, the overall consensus is that the breakfast at Hotel Metropolitan Nagano is excellent. Many guests recommend it for its quality, flavor and the valuable opportunity it provides to sample local cuisine.
Dinner
Hotel Metropolitan Nagano offers a diverse array of dining experiences that cater to various tastes. The Japanese restaurant within the hotel receives unanimous praise for its excellent meals with special guest menus and highly recommended dishes like soba and sushi prepared by a talented chef. The Chinese restaurant also garners positive feedback for its delightful cuisine.
On the 12th floor, guests can enjoy a bar with a pleasing ambiance and excellent customer service. Meanwhile, the food court below the hotel provides a quick stop for delicious eats and has an appealing bar area, making it perfect for a casual night out.
The Midori mall, directly connected to the hotel, houses many restaurants and offers a wide variety of dining options, from local Japanese fare to international cuisine. The hotel’s proximity to the train station and the numerous dining spots makes it convenient for guests to explore different eating venues.
While some mention that the restaurant prices are on the high side and note a less favorable reception experience, the overall sentiment remains positive. For those exploring Nagano, this hotel ensures an excellent dining experience, whether looking for luxurious dinners, quick food bites or a fun evening at the bar.
Rooms
The 'Hotel Metropolitan Nagano' offers an impressive accommodation experience with its spacious and clean rooms, widely appreciated by guests. Many reviews highlight the unexpectedly large room sizes, especially by Japanese standards, making it a comfortable choice for both short and extended stays. The rooms are well-equipped with practical amenities such as kettles and green tea bags and comfortable furnishings, including large and pleasant beds, add to the overall comfort.
Guests repeatedly praise the cleanliness of the rooms with many noting the well-maintained condition, pleasant interiors and great views, particularly of the surrounding mountains and train tracks. Despite some mentions of the rooms feeling a bit dated, the general consensus indicates that the cleanliness and maintenance more than compensate for any age-related issues.
The direct connection to the train station adds a high level of convenience for travelers and the hotel’s thoughtful touches like providing room temperature adjustments and accommodating requests for adjacent rooms contribute to a positive guest experience. Although there are occasional mentions of smaller rooms and dated decor, the predominant feedback is that the rooms are spacious, clean and comfortable, making Hotel Metropolitan Nagano a reliable and satisfying choice for visitors.
Beds
At Hotel Metropolitan Nagano, guests frequently commend the beds for their comfort, often describing them as comfortable and cozy. Many reviews highlight the spaciousness of the rooms with large and comfortably sized beds contributing to an overall restful experience. King-size beds are appreciated for their generous width, offering ample room to relax. Furthermore, the bedding is often described as firm and supportive, which appeals to those who prefer a sturdier sleeping surface.
While some guests note preferences for different pillow types and the occasional variance in bedding softness, the majority find the bed and pillows adequate for a restful night's sleep. Some reviews mention a firm mattress, yet this seems to be a positive for many who seek a supportive slumber. However, a few critiques mention specific discomforts like heavy duvets or the firmness being too rigid for their liking.
Overall, the beds at Hotel Metropolitan Nagano are frequently praised for their comfort, spaciousness and firmness, making them suitable for a wide range of sleeping preferences. The hotel’s beds appear to significantly enhance the guest experience, offering a pleasant and restful stay.
Cleanliness
Hotel Metropolitan Nagano shines brightly in terms of cleanliness, receiving abundant praise from guests for its immaculate conditions. Numerous reviews highlight the rooms as clean, spacious and well-maintained, contributing to a comfortable and pleasant stay. Housekeeping is consistently described as exceptional, ensuring every corner is spotless and all areas are in pristine condition. Guests frequently note the impeccable daily cleaning, which leaves the room fresh and tidy each day.
The hotel itself is not only clean but also provides a sense of comfort and fantastic customer service, making it a top choice for travelers. Facilities, both in-room and communal, are well-maintained and consistently cleaned, creating a worry-free environment for guests. Even minor concerns such as dust or occasional odors do not overshadow the overall high standard of cleanliness.
In conclusion, Hotel Metropolitan Nagano excels in cleanliness and upkeep, offering a serene and hygienic environment that enhances the overall guest experience.
Staff
Hotel Metropolitan Nagano receives high praise for its exceptional service and professional staff. Guests frequently highlight the friendly and helpful attitude of the employees, noting their consistent professionalism and politeness. The front desk staff is particularly commended for their warm hospitality and proficiency in English, making communication effortless for international visitors.
Guests appreciate the attentiveness and responsiveness of the hotel staff, who are always ready to assist with various needs, from organizing shuttles to handling luggage. The cleaning staff also receive accolades for their professional conduct and willingness to go the extra mile, such as assisting with card issues and providing a clean, welcoming environment.
Incidents are handled smoothly and promptly, reflecting the staff's competence and dedication to maintaining a high standard of service. Specific mentions of staff members, like Yuta and Mr. Tanaka, highlight the personalized and thoughtful care provided.
Overall, the staff's courteous and kind demeanor leaves a lasting impression on guests, often relieving travel fatigue and ensuring a pleasant stay. Despite a few minor reports of inconsistent experiences, the overwhelming sentiment is one of high satisfaction with the outstanding service and friendly atmosphere fostered by the hotel staff.
Wi-Fi
Hotel Metropolitan Nagano offers a range of experiences with its WiFi, drawing mixed feedback from guests. On the positive side, many noted that the WiFi is fast and reliable, allowing smooth uploading of photos and videos and is good for streaming content. The connection was described as strong and well-maintained by several guests, facilitating everyday internet use effectively.
However, there were also several criticisms regarding the hotel's WiFi. Some guests experienced poor connection quality, describing it as weak, slow and unreliable. This inconsistency led to difficulties with tasks such as watching internet TV or participating in web conferences. Coverage improvement was suggested, indicating areas within the hotel where the signal might be less robust.
Overall, while Hotel Metropolitan Nagano provides good WiFi service for many, there are areas identified that could benefit from enhancement to ensure a consistent experience for all guests.
Parking
Hotel Metropolitan Nagano offers convenient parking options for its guests. The hotel features an underground parking garage, making it hassle-free and keeping guests dry during rainy days. Accessible parking is available, including spaces for disabled guests. The overnight parking fee is reasonably priced at 1000 yen per night with some reviewers mentioning that parking was free of charge during their stay. The parking lot is easy to navigate and guests can enter and leave directly from the hotel. Its proximity to a shopping center adds to the convenience, allowing easy access to additional parking if needed. Overall, guests found the parking facilities efficient and accommodating.
Family
Hotel Metropolitan Nagano proves to be an excellent choice for families looking to explore the city, thanks to its family-friendly environment and strategic location. Attached directly to the station, it offers easy accessibility, making it particularly convenient for those traveling with small children and even older family members. Guests have positively noted the spacious and comfortable rooms, described as fantastic and huge, capable of accommodating families of three or more with ease.
The rooms, including triple and double options with extra beds, provide ample space for relaxation. Despite the minor issue of the small fridge not being cold enough, the facilities overall contribute to a comfortable stay. Families, whether they be with younger children or tweens, find the hotel suitable and supportive of a pleasant visit.
Additionally, the hotel stands out for its friendly and pleasant staff, ensuring a welcoming atmosphere for all guests. For families on a trip, the hotel serves as a perfect base camp from which to explore nearby sites and enjoy local attractions. The presence of a luxurious dining option within the hotel adds a touch of elegance to family outings.
Overall, Hotel Metropolitan Nagano receives high praise for its ability to cater to the needs of families, making it a top recommendation for those planning a visit with children.
Nightlife
Hotel Metropolitan Nagano is ideally situated for guests who wish to explore the vibrant nightlife of the area. The hotel offers great access to a plethora of restaurants, bars, pubs and clubs, making it easy to be out late at night and enjoy the local scene. Its direct connection to the station adds to the convenience, making it equally easy to return after a night out. The nightlife-friendly location ensures that guests have various dining and entertainment options close at hand, enhancing the overall experience of their stay.
4 Star
Hotel Metropolitan Nagano shines as a well-run four-star property, seamlessly catering to both business and leisure travelers. With a four-five star foyer that exudes luxury, the hotel offers excellent value for money. Guests consistently praise its luxurious feel, which rivals higher-end establishments, while maintaining the price point of a business hotel. The rooms are spacious and comfortable with many offering good views and thoughtful amenities such as NHK World in English.
One standout feature is the hotel's direct connection to the station, highlighting its convenient location. The Metropolitan chain’s reputation for trustworthiness is upheld here with superior quality throughout the facilities and services. Guests are particularly impressed by the outstanding staff, who ensure that any special requests are efficiently catered to.
Additionally, various room configurations, such as triple rooms and double rooms with extra beds, accommodate different needs. In summary, Hotel Metropolitan Nagano successfully balances luxury, comfort and convenience, making it a top choice for those seeking a dependable four-star hotel near the station.
Business
Hotel Metropolitan Nagano stands out as a reliable choice for business travelers, reflecting a calm atmosphere and well-organized business facilities. It's ideal for those on business trips, offering a good cost performance and a reputation as a trustworthy member of the Metropolitan chain. The hotel is directly connected to the JR station building, adding to its convenience factor, especially since it is surrounded by numerous restaurants, making business trips even more convenient.
Professional staff are noted for their readiness to assist guests late at night and early in the morning, adapting to varying work schedules. The presence of a morning newspaper is an appreciated touch. Previous guests often highlight that the hotel is comfortable and cost-effective, avoiding unnecessary charges while delivering quality service and reliability. The hotel's setup is routinely praised for being perfect for business meetings and accommodations, reinforcing its status as a fine business hotel.
Accessible
Hotel Metropolitan Nagano stands out for its excellent accessibility features, making it an easy choice for travelers with disabilities. Located with direct access to Nagano Station, the journey from the train to the room is notably smooth and time-saving. The hotel connects seamlessly through the Midori Mall on the 2nd floor and guests appreciate the ease of navigating to buses and taxis.
Visitors frequently highlight the convenience of its location, directly connected to the station building. The barrier-free facilities receive high praise and the staff are both friendly and proficient in English, adding to the overall ease of travel. The accessibility from the station is superb and this proves especially helpful for those with mobility issues, such as knee pain.
Moreover, the hotel offers multiple accommodation plans and a flexible, late checkout time—ensuring guests can make the most of their stay. Hotel Metropolitan Nagano delivers exceptional accessibility and convenience, making it an ideal choice for travelers with disabilities.
Luxury
Located in the grand building of Hotel Metropolitan Nagano, the luxurious atmosphere is immediately apparent upon entering the foyer, which resonates with four- to five-star elegance. An opulent, gorgeous entrance welcomes guests and the luxurious lobby enhances the overall sense of staying in an old luxury hotel. The general ambiance feels more refined than a typical business hotel, adding to the sense of luxury and sophistication.
The hotel enjoys a good reputation for its high-quality service and cleanliness, making the stay wonderful. The presence of a corridor connecting the hotel to the train station adds convenience while maintaining its high level of comfort for leisure use. With warm and cozy surroundings, guests feel that they are staying in a remarkably grand and luxurious place.
No, Hotel Metropolitan Nagano doesn't have any pool.
No, a spa isn't available at Hotel Metropolitan Nagano.
No, Hotel Metropolitan Nagano doesn't allow dogs.
Yes, parking facilities are available at Hotel Metropolitan Nagano.