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Summary of reviewsThe Wayfarer Motel, located in the heart of Muswellbrook, enjoys a prime position that guests highly appreciate. Its central location provides easy access to essential services such as supermarkets and nearby dining options. The proximity to the main highway ensures straightforward travel and despite this convenience, the rooms maintain a tranquil atmosphere with minimal traffic noise, particularly those overlooking a scenic golf course. Off-street parking and the option for trailer accommodation further add to its appeal, making it suitable for various travelers, including those with pets.
Room experiences at The Wayfarer Motel vary with many guests finding them clean and comfortable. The reception staff, notably the owner and the young ladies, receive high praise for their friendliness and helpful nature, contributing significantly to a welcoming and homely atmosphere. The cleaning staff also positively impact the guest experience with their dedication.
However, the property does show signs of wear and tear. While some guests appreciate the homely comfort, others point out the need for a major facelift and better upkeep. Issues such as mold, bad odors and worn linens detract from the overall experience. Maintenance problems range from faulty showers and taps to inadequate cleaning of some rooms and common areas. Despite these issues, the staff's helpful attitude often mitigates some of the inconveniences encountered.
The pool at The Wayfarer Motel receives mixed reviews. While some guests enjoy the swimming facilities, others note problems with poor maintenance and cleanliness, often rendering the pool unusable during their stay.
Bedding experiences also vary among guests. Many find the beds comfortable and conducive to a good night's sleep, but others experience discomfort due to old, sagging mattresses and poor-quality pillows.
A standout feature of The Wayfarer Motel is its pet-friendly policy. Guests traveling with dogs appreciate the clean and comfortable rooms with convenient amenities like microwaves and good water pressure in showers. The relaxed environment with views of the golf course and no street noise, along with the accommodating staff, make it a pleasant stay for both pet owners and their furry companions.
In summary, The Wayfarer Motel offers an affordable and centrally located option in Muswellbrook with friendly and helpful staff enhancing the guest experience. However, the property would benefit from substantial updates and better maintenance to improve overall guest satisfaction. Show more
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Categories
Dog Friendly Motel
Motel with Swimming Pool
Outdoor Pool
Motel with Parking
4-Star Motel
Motel with Outdoor Pool
Room Types
Family RoomThis interconnecting unit offers a dining area, ironing equipment and a flat-screen TV with cable channels.
Please note that there is no capacity for additional guests.
Deluxe Queen RoomThis room features a dining area, ironing facilities and a flat-screen TV with cable channels.
Please note that the price is based on 2 guests. Maximum occupancy is 2.
Triple RoomThis room offers a dining area, ironing equipment and a flat-screen TV with cable
Please note that there is no capacity for additional guests.
Twin RoomThis room offers a dining area, ironing equipment and a flat-screen TV with cable
Please note that the price is based on 2 guests. Maximum occupancy is 3 (see Hotel Policies).
Guest Reviews
5.8
Rated
Location
Nestled conveniently in Muswellbrook, The Wayfarer Motel boasts a prime location that is highly praised by guests. Its central position provides easy access to essential services like Coles and other markets, making it an excellent choice for those with specific work or shopping needs. Guests appreciate the peacefulness of the rooms, particularly those overlooking the scenic golf course, offering a pleasant and serene outlook.
The proximity to the main highway is ideal for travelers, ensuring straightforward arrival and onward travel. Despite being close to the road, traffic noise is minimal and does not significantly impact the peaceful environment. Visitors also highlight the benefit of nearby dining options and essentials such as a BP and KFC just across the road.
The motel is conveniently near the town center and within walking distance to shopping centers and recreational spots like a skate park. Off-street parking and trailer accommodation add to the convenience, making it suitable for various types of travelers, including those with pets.
Overall, The Wayfarer Motel's excellent location, affordability and friendly staff create a welcoming atmosphere perfect for both short stays and longer visits in Muswellbrook.
Rooms
The Wayfarer Motel offers a mixed experience for its guests. While the property appears rather run down and dated, many guests found their rooms to be clean and the beds comfortable. Some appreciated the homely comfort despite the outdated decor. The rooms themselves varied in size with some being spacious and adequately equipped with essentials like air conditioning and heating.
However, maintenance seems to be an issue, as several reviews highlighted the need for a major facelift and repairs. Issues ranged from mold under the sink to bad water pressure, from taps that didn’t work to showers that took time to warm up. Cleanliness was another point of concern with reports of mold, bad odors and unkempt premises. Towels and linens were often described as old and worn and some rooms had a musty smell.
On the positive side, the reception staff was frequently mentioned as friendly and helpful, assisting guests when needed, even though there were instances of operational hiccups like malfunctioning door codes. Overall, while The Wayfarer Motel meets basic accommodation needs with a few comforts, it clearly stands in need of updates and better upkeep to improve guests' overall experience.
Beds
The beds at The Wayfarer Motel generally receive mixed feedback from guests. A significant number of reviews highlight the comfort of the beds, often described as comfy and very comfortable, making for a pleasant night's sleep. However, there are also concerns regarding the quality and maintenance of the beds. Some guests found the beds to be too soft, leading to discomfort for two people, while others mentioned issues with old and sagging mattresses that caused discomfort. Pillows also attracted criticism with reports of them being flat, hard or emitting an unpleasant odor. Overall, while some guests had a positive experience with the bedding, others pointed out notable drawbacks that impacted their stay.
Cleanliness
At The Wayfarer Motel, guests have had mixed experiences, particularly with the cleanliness of the accommodations. On the one hand, many visitors noted that their rooms were clean, tidy and comfortable with some even highlighting well-cleaned areas and friendly cleaning staff. Clients appreciated rooms that were both clean and quiet, offering a pleasant respite. However, the praise ends when it comes to the specifics and consistency of the maintenance.
A number of complaints arose regarding the motel's overall upkeep. Issues included old and worn bed linen, dirty bathrooms with mold on the walls and general dirtiness in certain rooms and common areas. Some guests reported rubbish left under beds, dusty and sticky surfaces and cockroach sightings, indicating a lack of thorough cleaning. The exterior of the motel also did not impress with remarks about a drug den-like appearance, dirty car parks and shabby surroundings.
Several structural and functional aspects garnered negative feedback as well, including non-working TVs, malfunctioning taps, very old and run-down fixtures, broken bathroom elements, dim lighting and stained carpets. The presence of mold in various parts of the rooms, musty odors and dated furniture further contributed to a less-than-appealing environment. Even at reception, guests encountered issues with communication and access during posted opening hours.
In sum, while The Wayfarer Motel offers some clean and comfortable rooms, a significant number of reviews highlight a need for substantial improvements in cleanliness, maintenance and overall presentation.
Staff
The Wayfarer Motel is known for its exemplary staff that leaves a lasting impression on guests. The owner, Ronny, has been described as amazing and extraordinarily helpful, ensuring room access with ease. Guests frequently feel at home, highlighting the warmth and helpfulness of the staff. The reception team, particularly the young ladies, consistently offer exceptional customer service, marked by politeness and a welcoming attitude. The receptionist has earned praise for her friendliness and accommodating nature, making check-ins smooth despite occasional confusion. The cleaning staff also contributes to the positive impression, being noted as friendly and excellent in maintaining cleanliness. Overall, the hotel's environment is comfortable and homely, largely due to the accommodating and exceptionally friendly staff who go above and beyond to cater to guest needs, including flexible check-in and check-out options. The manager's niceness and the staff's willingness to assist are frequently mentioned, enhancing the overall value of a stay at the Wayfarer Motel.
Pool
The Wayfarer Motel offers a swimming pool that has received mixed feedback from guests. Some found the pool experience "awesome" and described it as good despite minor cleanliness issues. However, a significant portion of reviews highlighted problems with the pool's maintenance. Guests frequently noted that the pool's water was green and dirty, making it unusable. The unkempt appearance of the pool area, including overgrown hedges, was also mentioned. Additionally, guests found the pool closed on several occasions due to cleaning issues, often with a broken cleaner, which led to disappointment, especially for families with children looking forward to swimming.
Dog Friendly
The Wayfarer Motel stands out as a highly recommended dog-friendly accommodation offering good value for money. Guests appreciate the clean and comfortable rooms with cosy beds, making it a pleasant stay for both humans and their pets. The motel's pet-friendly policy is a clear highlight with several guests noting that they were able to have their dogs in the room without any issues. Rooms equipped with floorboards are a plus for pet owners, making clean-up easier.
The amenities further enhance the experience with microwaves available in the rooms, ensuring convenience for longer stays. Showers with amazing water pressure add to the comfort. Guests also enjoy the peaceful environment with no street noise and views of the golf course, which contributes to a relaxing stay. The friendly and accommodating staff further solidify the positive experience, making The Wayfarer Motel a solid choice for travelers with pets.
Yes, The Wayfarer Motel has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at The Wayfarer Motel.
Yes, The Wayfarer Motel welcomes dogs.
Yes, parking facilities are available at The Wayfarer Motel.