4-Star HotelLocated in Santurtzi, Hotel URH Palacio de Oriol offers a historic setting with modern amenities. It is known for its elegant design and comfortable rooms, providing a unique and relaxing experience.
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Summary of reviews related to the '4 Star' categoryVisitors have high expectations for Hotel URH Palacio de Oriol given its four-star rating, yet the overall feedback highlights significant dissatisfaction. The hotel is noted for its attractive structure, which many find visually appealing. However, the actual amenities and services fall short of four-star standards. Common complaints include poor maintenance, especially in the showers and insufficient cleaning. Guests have also mentioned loud noises from neighboring rooms and slow service, which detract from the expected comfort and quality.
The hotel's facilities appear to be underwhelming with critiques pointing to inadequate food and drink services, limited amenities and scratchy towels. The experience is often cited as not matching the four-star classification with some suggesting that it feels more akin to a three-star or even two-star hotel. Visitors also find the hotel overpriced for the level of service and quality offered. Issues with poor access and room conditions have led some guests to question whether it should retain its four-star status at all.
While there are instances of regular clients and some find the price acceptable, these positives are overshadowed by the general consensus that significant improvements are necessary. This includes comprehensive interior renovations and enhancements in service quality to meet the expectations of a four-star establishment. Overall, guests recommend considering better-maintained three-star alternatives for a more satisfying stay.
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