Sahara Hotel Apartments
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Summary of reviewsSahara Hotel Apartments, located in the heart of Rustaq in Muscat, offers an ideal base for travelers keen to explore the city, due to its prime location surrounded by restaurants, supermarkets, and essential amenities. Guests appreciate the hotel's proximity to local attractions, mosques, and markets, as well as its convenient and tranquil environment that is simultaneously lively and clean. This strategic setting, combined with spacious accommodations, offers good value for both leisure and business travelers.
Feedback on cleanliness at the Sahara Hotel Apartments reveals a mixed bag. While some guests note satisfactory conditions with clean facilities and an inviting reception, many others express concerns over room conditions, particularly regarding dusty and unclean spaces, rundown furniture, and privacy issues, such as the absence of room locks. Guests also mention a lack of basic amenities and inconsistent cleaning services, suggesting a significant need for enhanced maintenance.
The hotel staff receive varied reviews, with some visitors praising the reception, particularly the morning staff and individuals like Fatima, for providing good service. While certain team members were commended for being well-prepared and respectful, other guests felt that the staff could benefit from additional training in customer service and communication, as language barriers sometimes led to misunderstandings. Despite these challenges, there is potential for improved guest experiences through more consistent service across the team.
Overall, Sahara Hotel Apartments is well-received for its excellent location but could greatly benefit from improved cleanliness and more consistent staff service to enhance guest satisfaction.
Feedback on cleanliness at the Sahara Hotel Apartments reveals a mixed bag. While some guests note satisfactory conditions with clean facilities and an inviting reception, many others express concerns over room conditions, particularly regarding dusty and unclean spaces, rundown furniture, and privacy issues, such as the absence of room locks. Guests also mention a lack of basic amenities and inconsistent cleaning services, suggesting a significant need for enhanced maintenance.
The hotel staff receive varied reviews, with some visitors praising the reception, particularly the morning staff and individuals like Fatima, for providing good service. While certain team members were commended for being well-prepared and respectful, other guests felt that the staff could benefit from additional training in customer service and communication, as language barriers sometimes led to misunderstandings. Despite these challenges, there is potential for improved guest experiences through more consistent service across the team.
Overall, Sahara Hotel Apartments is well-received for its excellent location but could greatly benefit from improved cleanliness and more consistent staff service to enhance guest satisfaction.
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Guest Reviews
Nestled in the heart of Rustaq, Sahara Hotel Apartments boasts an excellent location, making it a desirable choice for travelers exploring the vibrant city of Muscat. Guests appreciate the ease of finding the hotel and its proximity to nearby attractions, including mosques and bustling markets. The area offers a quiet ambiance complemented by a variety of dining options and convenient services. Many find the location particularly advantageous, situated among restaurants, supermarkets, and other amenities, making it ideal for leisurely meals or quick shopping trips. The hotel’s strategically placed setting within a vibrant and lively neighborhood allows visitors to access essential services with ease while enjoying the tranquility and cleanliness of the surroundings. The combination of a prime location and spacious accommodations provides good value for both business and leisure travelers seeking a comfortable stay in Muscat's Al Khwair district.
Sahara Hotel Apartments has received varied feedback concerning its cleanliness. On a positive note, some guests have reported a satisfactory level of cleanliness, with particular mention of clean facilities. A few also appreciated the reception services, indicating a welcoming atmosphere. However, the predominant sentiment revolves around significant concerns regarding the condition of the rooms and amenities.
Many guests have expressed dissatisfaction with the cleanliness of the hotel, highlighting issues such as dusty rooms, unclean bathrooms, and smelly corridors. Reports of old and rundown furniture are common, with some items described as unusable, contributing to an overall impression of neglect. Furthermore, privacy issues have been noted, including the absence of room locks, and there are complaints about the lack of basic amenities such as refrigerators and towels.
The presence of insects, rusty kitchen utensils, and inconsistent cleaning services have compounded the negative experiences of visitors, leading to recommendations against staying at the hotel, particularly for families. While some guests found certain aspects sufficient, the overwhelming feedback points to an urgent need for improved maintenance and refurbishments to ensure a more comfortable and hygienic stay.
The staff at Sahara Hotel Apartments received mixed reviews from guests. While some guests praised the reception for its good service, mentioning specifically the morning staff and Fatima, others pointed out areas for improvement. The reception staff were noted for being well-prepared and described as awesome by several guests, contributing positively to the overall experience. However, some guests felt that the staff lacked experience and were not always polite, indicating a need for better customer service training. There were also language barriers encountered by guests, which occasionally led to communication issues. Despite these concerns, particular members of the staff were recognized for their respectful interactions, highlighting the potential for an improved experience with better consistency across the team.
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Location
Cleanliness
Many guests have expressed dissatisfaction with the cleanliness of the hotel, highlighting issues such as dusty rooms, unclean bathrooms, and smelly corridors. Reports of old and rundown furniture are common, with some items described as unusable, contributing to an overall impression of neglect. Furthermore, privacy issues have been noted, including the absence of room locks, and there are complaints about the lack of basic amenities such as refrigerators and towels.
The presence of insects, rusty kitchen utensils, and inconsistent cleaning services have compounded the negative experiences of visitors, leading to recommendations against staying at the hotel, particularly for families. While some guests found certain aspects sufficient, the overwhelming feedback points to an urgent need for improved maintenance and refurbishments to ensure a more comfortable and hygienic stay.
Staff
No, Sahara Hotel Apartments doesn't have any pool.
No, a spa isn't available at Sahara Hotel Apartments.
No, Sahara Hotel Apartments doesn't allow dogs.
No, parking facilities aren't available at Sahara Hotel Apartments.
No, Sahara Hotel Apartments doesn't have a gym.
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