The Imperial Hotel
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Summary of reviewsThe Imperial Hotel in Murwillumbah garners positive reviews for its central yet quiet location, enabling easy access to local attractions, shops and restaurants. Guests appreciate the blend of historic charm and modern facilities, enhanced by recent renovations that make their stay more comfortable. Rooms are noted for their cleanliness, stylish updates and modern amenities, including kitchenettes and balconies in some cases.
The dining experience at The Imperial Hotel is a standout with guests frequently praising the quality, taste and value of the meals offered. The bistro and pub provide a variety of delicious options, from Sunday roasts to lighter fare, all served in a friendly, lively atmosphere often accompanied by live entertainment. The fare is well-priced, the portions are generous and the service is efficient and friendly.
Although breakfast is not served on-site, the hotel's proximity to numerous cafés mitigates this shortcoming. The clean, cozy rooms and other conveniences largely compensate for any disappointment regarding breakfast arrangements.
Guest feedback overwhelmingly highlights the exceptional friendliness and professionalism of the hotel staff, who contribute significantly to the positive atmosphere. Housekeeping, bar staff and management all receive commendations for their attentiveness and efficiency.
Free WiFi is available, though some guests have encountered issues with connectivity and obtaining passwords. Parking is considered convenient by many but can present challenges due to limited space. Securing a spot, however, usually resolves any parking concerns.
Comfortable beds and fresh linens further enhance the stay, though some minor issues like creaky bed bases or overly firm mattresses have been noted. The hotel also faces some accessibility challenges, particularly due to the lack of a lift and a layout involving numerous stairs, which may be problematic for guests with mobility issues.
Overall, The Imperial Hotel is highly regarded for its location, dining options, cleanliness, friendly staff and comfortable accommodations, although minor improvements could enhance the experience further.
The dining experience at The Imperial Hotel is a standout with guests frequently praising the quality, taste and value of the meals offered. The bistro and pub provide a variety of delicious options, from Sunday roasts to lighter fare, all served in a friendly, lively atmosphere often accompanied by live entertainment. The fare is well-priced, the portions are generous and the service is efficient and friendly.
Although breakfast is not served on-site, the hotel's proximity to numerous cafés mitigates this shortcoming. The clean, cozy rooms and other conveniences largely compensate for any disappointment regarding breakfast arrangements.
Guest feedback overwhelmingly highlights the exceptional friendliness and professionalism of the hotel staff, who contribute significantly to the positive atmosphere. Housekeeping, bar staff and management all receive commendations for their attentiveness and efficiency.
Free WiFi is available, though some guests have encountered issues with connectivity and obtaining passwords. Parking is considered convenient by many but can present challenges due to limited space. Securing a spot, however, usually resolves any parking concerns.
Comfortable beds and fresh linens further enhance the stay, though some minor issues like creaky bed bases or overly firm mattresses have been noted. The hotel also faces some accessibility challenges, particularly due to the lack of a lift and a layout involving numerous stairs, which may be problematic for guests with mobility issues.
Overall, The Imperial Hotel is highly regarded for its location, dining options, cleanliness, friendly staff and comfortable accommodations, although minor improvements could enhance the experience further.
Cheap Hotel
Accessible Hotel
Guest Reviews
The Imperial Hotel boasts an exceptional location, frequently highlighted in guest reviews. Situated right in the heart of Murwillumbah, it offers easy access to local attractions, shops, restaurants and essential amenities. Its central position allows for convenient exploration of the town, making it an ideal spot for those traveling for both work and leisure. The hotel is also noted for being close to the Rail Trail and other points of interest in the valley. Despite its central location, guests have praised its noise levels, describing it as surprisingly quiet.
The blend of historic charm and modern facilities also receives positive feedback with the hotel's recent renovations enhancing guest experience. Cleanliness and comfort are other strong points, particularly with well-appointed rooms and convenient on-site parking, though access to parking can be slightly challenging to spot. Overall, the Imperial Hotel leaves a lasting positive impression, encouraging guests to return for future stays.
The Imperial Hotel offers a comfortable stay with its nicely renovated rooms equipped with amenities like a bar fridge, hot plate, kettle and toaster, which make it easy to prepare a simple breakfast. However, it's important to note that the hotel does not serve breakfast on the premises. Despite the lack of breakfast service, guests have plenty of options nearby with many cafes just up the road offering a variety of choices. The hotel's central location makes it convenient to explore the surrounding area and find suitable breakfast spots. While some guests express a desire for at least a light breakfast to be available, the clean rooms and other positive aspects of their stay seem to balance this shortcoming.
The Imperial Hotel stands out for its remarkable dining experience, consistently praised by guests for offering delicious and well-priced meals. Diners can enjoy a variety of culinary delights, from a delectable Sunday roast and fantastic pub meals to fabulous bistro dishes like the roast pumpkin salad and barramundi. Both the bar and restaurant offer great food, making it convenient for guests to indulge in superb steaks and light meals. The pub atmosphere is friendly and lively, often enhanced by live entertainment and a good choice of drinks.
The food quality is exceptional with many guests highlighting the excellent value for money and generous portion sizes. The dining options in the pub and bistro are not only tasty but also served promptly and efficiently by very friendly staff. Affordably priced meals, coupled with the added convenience of free parking and easy accessibility, make dining at The Imperial Hotel a pleasure.
Additionally, the recently renovated setting above the restaurant adds to the quaint charm, providing a cozy and comfortable environment to savor the meals. Overall, the Imperial Hotel delivers a memorable dining experience that combines quality, taste and value, making it a highly recommended destination for both locals and travelers alike.
The Imperial Hotel receives high praise from guests for its beautifully renovated rooms that balance traditional charm with modern comfort. Most reviews highlight the rooms' cleanliness, noting that both the sleeping quarters and common areas are immaculate. Visitors appreciate the tasteful and stylish renovations with modern facilities such as spacious and well-appointed bathrooms, comfortable beds and even small kitchenettes in some rooms. Many guests found their accommodations exceptionally spacious and suitable for solo travelers or couples alike with some rooms offering additional perks like balconies or large TVs.
The hotel's classic architecture garners admiration and the recent renovations have retained the building's historical character while introducing contemporary amenities. The rooms are often described as quiet, making for a peaceful stay despite the central location. The decor is frequently mentioned as being thoughtfully updated, adding to the overall comfort and appeal of the accommodations.
On the downside, some guests pointed out issues with room size, especially mentioning small or windowless rooms that could feel claustrophobic. Others noted minor inconveniences like a lack of bedside lamps, limited storage options and inadequate towel rails. Noise was a concern for a few, particularly in rooms near external doors or air conditioning units.
Overall, The Imperial Hotel's recent refurbishments have made it a well-received choice, known for its cleanliness, comfort and stylish design, though a few practical improvements could enhance the guest experience further.
The beds at The Imperial Hotel receive overwhelmingly positive feedback from guests. Many reviews highlight the comfort of the beds, describing them as very comfortable, incredibly comfortable and even amazingly comfortable. The bedding often receives praise for being inviting and several guests mention both comfy beds and decent pillows. The cleanliness of the beds is also a point of merit with mentions of fresh-smelling sheets and crisp linens.
Despite the focus on comfort, a few guests noted issues with the beds, such as creaky bed bases, springy mattresses and some beds being too firm or hard. Layout concerns were also mentioned, such as beds being hard against a wall or directly opposite a toilet. However, these instances seem to be exceptions rather than the rule.
Overall, the beds at The Imperial Hotel provide a cozy and clean sleeping experience, contributing to the hotel’s reputation for comfortable and well-equipped accommodations.
The Imperial Hotel boasts an impressive level of cleanliness that consistently stands out in guest reviews. The rooms and common areas are often described as spotless, immaculate and freshly renovated, providing a high level of comfort and aesthetics. With modern decor and well-appointed furnishings, the hotel maintains a bright, well-kept atmosphere. Many guests appreciated the newly updated amenities and beautifully painted facilities, further enhancing their stay.
Beyond the pristine conditions, the rooms are noted for being not only clean but also spacious, comfortable and well-lit. Guests frequently highlighted the fresh and crisp linens. Additionally, the bathrooms and overall facilities are regularly maintained to keep up the high standards of cleanliness.
The staff also plays a crucial role in maintaining this environment, receiving commendations for their attentiveness and helpfulness. Some reviews did point out occasional lapses in routine cleaning services, but these instances seem to be exceptions rather than the norm.
Overall, The Imperial Hotel impresses with its meticulous upkeep, modern renovations and comfortable accommodations, making it an excellent choice for travelers prioritizing cleanliness and style.
The Imperial Hotel boasts an exceptional team that consistently impresses its guests with outstanding service and warm hospitality. The staff is frequently described as friendly, accommodating and helpful, contributing significantly to the overall positive atmosphere of the hotel. Many guests highlighted the professionalism and attentiveness of the staff with specific mentions of individuals like Kian, Joe, Billy, Jess and Locky, who went above and beyond to ensure a comfortable stay.
Housekeeping and bar staff are particularly noted for their hard work and friendliness, while the management team also receives praise for effectively overseeing operations and maintaining a welcoming environment. The reception staff is commended for their efficiency and courteousness during check-in and check-out processes, adding to a seamless guest experience.
Guests repeatedly emphasize the excellent service and amazing hospitality, which plays a crucial role in making their stays memorable. The Imperial Hotel's staff clearly excels in creating a pleasant and supportive environment, making it a standout choice for travelers seeking exceptional service.
The Imperial Hotel boasts a very convenient and central location, making it a prime choice for visitors wanting easy access to everything the town has to offer. Situated in the middle of the main street, it is remarkably easy to find and surrounded by local attractions. The rooms feature updated decor and are maintained to a high standard of cleanliness. Guests consistently praised the impeccable service provided by the hotel staff.
However, the experience with the WiFi at the hotel has been mixed. While WiFi is available and offered for free, several guests encountered issues such as a lack of clear instructions for obtaining the WiFi password and no signal on the upper floors. This minor inconvenience stands in contrast to the otherwise positive aspects of the hotel's offerings.
The Imperial Hotel offers a convenient location in the middle of the main street, which many guests find advantageous. There is free parking available and those who manage to find a spot behind the hotel appreciate its proximity and ease of access. The availability of ample parking is a positive highlight for several visitors, who note there is no problem with finding parking and that it meets their needs.
However, parking can be challenging at times. The parking area is described as limited, small and sometimes difficult to navigate, especially in the evening or after dark. A few guests noted that the car park is often full, making it hard to find an empty spot. Additionally, the parking area is not always easy to spot from the road and some guests had to resort to parking on the main street. The confined nature of the parking lot in the CBD adds to these challenges.
Despite some difficulties, those who managed to secure a parking spot found it convenient and adequate for their stay. There were minimal issues once a spot was secured, but the limited number of spots remains a concern for potential guests.
The Imperial Hotel has both positives and negatives in terms of accessibility for guests with disabilities. While there are some praiseworthy aspects, such as easy check-in and multiple door setups for key cards ensuring relative ease of access, other features fall short. The disability room boasts a fantastic shower and nice toiletries, highlighting the consideration for comfort once inside the room. Furthermore, the presence of a side door allows guests to access the hotel without passing through the pub, offering a more direct and potentially quieter route.
However, the challenges become apparent primarily due to the absence of a lift, making the upstairs rooms inaccessible to those with mobility issues. The hotel layout includes numerous stairs, an issue particularly noted by older guests and those with walking aids. The external and internal stair access is problematic and the outdoor area, though accessible, is only reachable via steep and curling steps.
The accessible area within the hotel is described as modest and tight, noticeably smaller compared to other hotels in the region. This confined size could be a concern for guests who require more space. Some reviews pointed out the struggle to find taxis or Ubers due to the hotel's confined accessible area, especially when compared to competitors that provide better transport options.
In conclusion, while The Imperial Hotel offers some accessible features and amenities, the lack of a lift and the generally cramped accessible areas make it less suitable for guests with more significant mobility challenges.
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Location
The blend of historic charm and modern facilities also receives positive feedback with the hotel's recent renovations enhancing guest experience. Cleanliness and comfort are other strong points, particularly with well-appointed rooms and convenient on-site parking, though access to parking can be slightly challenging to spot. Overall, the Imperial Hotel leaves a lasting positive impression, encouraging guests to return for future stays.
Breakfast
Dinner
The food quality is exceptional with many guests highlighting the excellent value for money and generous portion sizes. The dining options in the pub and bistro are not only tasty but also served promptly and efficiently by very friendly staff. Affordably priced meals, coupled with the added convenience of free parking and easy accessibility, make dining at The Imperial Hotel a pleasure.
Additionally, the recently renovated setting above the restaurant adds to the quaint charm, providing a cozy and comfortable environment to savor the meals. Overall, the Imperial Hotel delivers a memorable dining experience that combines quality, taste and value, making it a highly recommended destination for both locals and travelers alike.
Rooms
The hotel's classic architecture garners admiration and the recent renovations have retained the building's historical character while introducing contemporary amenities. The rooms are often described as quiet, making for a peaceful stay despite the central location. The decor is frequently mentioned as being thoughtfully updated, adding to the overall comfort and appeal of the accommodations.
On the downside, some guests pointed out issues with room size, especially mentioning small or windowless rooms that could feel claustrophobic. Others noted minor inconveniences like a lack of bedside lamps, limited storage options and inadequate towel rails. Noise was a concern for a few, particularly in rooms near external doors or air conditioning units.
Overall, The Imperial Hotel's recent refurbishments have made it a well-received choice, known for its cleanliness, comfort and stylish design, though a few practical improvements could enhance the guest experience further.
Beds
Despite the focus on comfort, a few guests noted issues with the beds, such as creaky bed bases, springy mattresses and some beds being too firm or hard. Layout concerns were also mentioned, such as beds being hard against a wall or directly opposite a toilet. However, these instances seem to be exceptions rather than the rule.
Overall, the beds at The Imperial Hotel provide a cozy and clean sleeping experience, contributing to the hotel’s reputation for comfortable and well-equipped accommodations.
Cleanliness
Beyond the pristine conditions, the rooms are noted for being not only clean but also spacious, comfortable and well-lit. Guests frequently highlighted the fresh and crisp linens. Additionally, the bathrooms and overall facilities are regularly maintained to keep up the high standards of cleanliness.
The staff also plays a crucial role in maintaining this environment, receiving commendations for their attentiveness and helpfulness. Some reviews did point out occasional lapses in routine cleaning services, but these instances seem to be exceptions rather than the norm.
Overall, The Imperial Hotel impresses with its meticulous upkeep, modern renovations and comfortable accommodations, making it an excellent choice for travelers prioritizing cleanliness and style.
Staff
Housekeeping and bar staff are particularly noted for their hard work and friendliness, while the management team also receives praise for effectively overseeing operations and maintaining a welcoming environment. The reception staff is commended for their efficiency and courteousness during check-in and check-out processes, adding to a seamless guest experience.
Guests repeatedly emphasize the excellent service and amazing hospitality, which plays a crucial role in making their stays memorable. The Imperial Hotel's staff clearly excels in creating a pleasant and supportive environment, making it a standout choice for travelers seeking exceptional service.
Wi-Fi
However, the experience with the WiFi at the hotel has been mixed. While WiFi is available and offered for free, several guests encountered issues such as a lack of clear instructions for obtaining the WiFi password and no signal on the upper floors. This minor inconvenience stands in contrast to the otherwise positive aspects of the hotel's offerings.
Parking
However, parking can be challenging at times. The parking area is described as limited, small and sometimes difficult to navigate, especially in the evening or after dark. A few guests noted that the car park is often full, making it hard to find an empty spot. Additionally, the parking area is not always easy to spot from the road and some guests had to resort to parking on the main street. The confined nature of the parking lot in the CBD adds to these challenges.
Despite some difficulties, those who managed to secure a parking spot found it convenient and adequate for their stay. There were minimal issues once a spot was secured, but the limited number of spots remains a concern for potential guests.
Accessible
However, the challenges become apparent primarily due to the absence of a lift, making the upstairs rooms inaccessible to those with mobility issues. The hotel layout includes numerous stairs, an issue particularly noted by older guests and those with walking aids. The external and internal stair access is problematic and the outdoor area, though accessible, is only reachable via steep and curling steps.
The accessible area within the hotel is described as modest and tight, noticeably smaller compared to other hotels in the region. This confined size could be a concern for guests who require more space. Some reviews pointed out the struggle to find taxis or Ubers due to the hotel's confined accessible area, especially when compared to competitors that provide better transport options.
In conclusion, while The Imperial Hotel offers some accessible features and amenities, the lack of a lift and the generally cramped accessible areas make it less suitable for guests with more significant mobility challenges.
No, The Imperial Hotel doesn't have any pool.
No, a spa isn't available at The Imperial Hotel.
No, The Imperial Hotel doesn't allow dogs.
No, parking facilities aren't available at The Imperial Hotel.
No, The Imperial Hotel doesn't have a gym.
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