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Summary of reviewsMercure München City Center enjoys a prime position near Munich's main train station, which offers convenient access to transportation and the city’s major attractions. Guests find the hotel's central location advantageous for exploring historical sites, vibrant shopping districts, dining options and key places like Marienplatz. While the surrounding neighborhood may not be the most picturesque, its centrality, safety and proximity to various eateries are appreciated.
The hotel is highly praised for its breakfast, described as excellent and sumptuous with a wide range of high-quality options. Although the cost can be high and occasional overcrowding is noted, the breakfast experience is generally a highlight. The dinner experiences are mixed; while some enjoy the German cuisine and bar, others find the menu limited and the restaurant hours inconsistent, leading them to seek alternate dining nearby.
Rooms at Mercure München City Center receive commendations for their spaciousness, clean and modern decor and comfortable amenities like soundproof windows and complimentary minibar. Some minor maintenance issues are mentioned, but overall, the rooms are seen as clean, quiet and well-equipped, ensuring a pleasant stay.
Cleanliness throughout the hotel is consistently highlighted as a strong point with guests noting spotless rooms and facilities. Despite a few isolated comments about minor issues, the hotel maintains a reputation for its impeccable hygiene standards.
The staff at Mercure München City Center are highly praised for their friendliness, helpfulness and professionalism. Guests appreciate the warm and welcoming environment created by a team that goes above and beyond to ensure a pleasant stay.
Free WiFi is another frequently praised amenity with many noting its reliability and speed, although a few have reported occasional connectivity issues. Other complimentary perks like free coffee in the lobby and a well-stocked free minibar further enhance the guest experience.
Parking, while convenient with direct access and safety, is considered expensive and somewhat tight for larger vehicles. Some guests find the cost disappointing, but the hotel's strategic location mitigates these concerns for many.
Families find the hotel especially accommodating with spacious rooms, helpful staff and child-friendly amenities. The hotel's location near family-friendly attractions and extras like additional beds at no cost make it a recommended choice for those traveling with children.
Finally, the lively neighborhood offers numerous nightlife options, although street noise and a somewhat run-down ambiance after dark are noted. The hotel's own bar is a well-liked nightcap spot and the hotel’s proximity to entertainment venues is an advantage for guests seeking to explore Munich's nightlife.
Overall, Mercure München City Center is praised for its strategic location, excellent breakfast, clean and comfortable rooms, exceptional staff and accommodating amenities, making it a favorable choice for both business and leisure travelers. Show more
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Hotel Taking Steps Towards Sustainability
This hotel is Green Key certified and has significantly reduced its carbon footprint. It is easily accessible for those with reduced mobility.
Hotel with Free Wi-Fi
This hotel offers free Wi-Fi access. Its central location and modern amenities cater to both business and leisure travelers.
Accessible Hotel
Mercure München City Center has wheelchair accessible facilities throughout its grounds, including wheelchair accessible paths of travel and parking. Accessible bathrooms feature 32-inch wide doors and walk-in showers.
4-Star Hotel
Centrally located, this hotel offers comfortable accommodations and easy access to Munich's attractions. Its central location and amenities make it a convenient choice for visitors.
Luxury Hotel
Family Friendly Hotel
Dog Friendly Hotel
Hotel near Nightlife Spots
Business Hotel
Hotel with Parking
Room Types
Standard Double RoomRoom features flat-screen TV with SKY sport and cinema channels, a seating area, and a private bathroom with a hairdryer and free toiletries.
Also includes an electric kettle and free minibar.
Superior Double Room with SofaRoom features a flat-screen satellite TV, a seating area, and a private bathroom with a hairdryer and free toiletries.
It also offers more space and water on arrival, and free WiFi.
Privilege Double Room with SofaSpacious room features tea/coffee making facilities and a private bathroom with a hairdryer, bathrobe and free toiletries.
This room offers more space and water on arrival, free minibar and espresso machine.
Also includes free premium WiFi.
Superior Twin RoomSpacious room offering free WiFi. Guests also receive water on arrival.
Deluxe Double RoomSet on 2 floors, these rooms offer an espresso machine, extra toiletries, a bathrobe and a daily newspaper. Premium WiFi and the minibar are complimentary.
Standard Single RoomProviding free toiletries, this single room includes a private bathroom with a shower and a hairdryer. This single room features air conditioning, a coffee machine, flat-screen TV with satellite channels, as well as chocolate for guests. The unit offers 1 bed.
Guest Reviews
8.5
Very Good
Location
Mercure München City Center enjoys a prime position, making it a top choice for travelers wanting convenient access to both transportation and attractions. Located a mere few minutes' walk from Munich's main train station (Hauptbahnhof), the hotel provides seamless connectivity to various parts of the city and beyond. This makes it particularly advantageous for those planning to explore not only Munich but also neighboring regions.
Guests frequently note the hotel's proximity to key historical sites and the city center, such as Marienplatz, which is only about a 15-minute stroll away. Being centrally situated, the hotel allows visitors to easily access Munich’s vibrant shopping, dining and cultural districts either on foot or by public transportation. Multiple restaurants, supermarkets, cafes and even markets are within a short walk, adding to the hotel's convenience.
The surrounding area may lack the charm of Munich's more picturesque quarters, but its centrality still appeals to guests. Despite some remarks on the not-so-fancy district, the location's safety and the nearby availability of diverse eateries are often highlighted positively.
Overall, the hotel's strategic location between the train station and the old town makes it an ideal base for both business and leisure travelers who wish to explore Munich’s main attractions with minimal hassle.
Breakfast
In terms of breakfast, the Mercure München City Center receives high praise from its guests. Many reviews highlighted the extensive variety and high quality of the food with a particular emphasis on the delicious and diverse options available. Guests often describe the breakfast buffet as excellent, very good and even outstanding. The buffet includes a wide range of selections, including hot and cold dishes with many reviewers noting the generous and sumptuous spread. Special mentions go to the tea bar and the fresh, high-quality products.
The atmosphere during breakfast is also frequently commended with some guests appreciating the friendly and knowledgeable staff, adding to a pleasant dining experience. A few reviews mentioned slight drawbacks, such as the high cost of breakfast and occasional issues with overcrowding and waiting times. Despite these minor points, the overall consensus is that the breakfast at Mercure München City Center is a highlight of the stay, offering satisfaction and fulfillment to its guests.
Dinner
Guests at Mercure München City Center have shared mixed experiences regarding the hotel's dinner options. Many were pleased with the well-elaborated meals and found the onsite restaurant's food and service to be very satisfying, highlighting typical German dishes and the convenience of a kitchen open all day. The bar was frequently praised for its top-notch quality, great for late-night drinks with flexible hours and pleasant nightcap options.
However, several diners noted a limited menu with some expressing disappointment in the evening options, including the burger menu, which did not meet their expectations. There were reports of an inoperative restaurant often closed in the evenings, leading guests to seek other dining options nearby, such as a well-loved Italian restaurant on the same street.
The unpredictability of restaurant hours seemed to confuse both staff and visitors, making consistent dining within the hotel challenging, especially with the kitchen closing early or being unavailable. This inconsistency resulted in some guests opting to dine out frequently, taking advantage of nearby good dinner options accessible by tram or within walking distance.
Despite these drawbacks, the food was generally appreciated when available and a special mention was given to the hotel’s ability to accommodate dietary requirements, like gluten-free meals, even at late hours. In summary, while the dining options at Mercure München City Center have potential, their reliability and variety could be improved to better meet guest expectations.
Rooms
The rooms at Mercure München City Center are generally praised by guests for being spacious, clean and comfortable. Many reviews highlight the ample room sizes, making them suitable for families and business travelers alike. Several visitors appreciated the modern and stylish furnishings, noting that the rooms are both cozy and beautifully decorated. The amenities, such as the complimentary minibar and air conditioning, were also commended.
Guests frequently mentioned the cleanliness and tidiness of the rooms, contributing to a comfortable stay. The rooms are well-equipped, including modern features like soundproof windows and large bathrooms. Some reviews also pointed out the special touches, such as a free minibar, that added a pleasant surprise to their stay.
The location is ideal, especially for those traveling by train, as the hotel is only a short walk from Munich's main train station. Despite being centrally located, many reviewers noted that the rooms were very quiet, offering a peaceful retreat.
Although there were a few mentions of rooms being small or having maintenance issues, the overall sentiment remains positive with guests appreciating the excellent room quality, friendly staff and well-maintained amenities.
In summary, the Mercure München City Center offers large, clean and stylish rooms that cater well to the needs of travelers, making it a favorable choice for both short and extended stays in Munich.
Beds
Guests at Mercure München City Center have shared a diverse range of experiences regarding their beds. Many reviewers praised the beds for being very comfortable, large and perfect for a restful sleep with descriptors like "super comfortable," "cozy," and "excellent" frequently mentioned. Mattress comfort was highlighted by several with guests appreciating the ample softness and support provided.
Pillows also received positive remarks, often described as soft and comfortable, contributing to a greater sleeping experience. Some guests noted the clean and fresh conditions of the bedding upon arrival, adding to the overall comfort and hygiene of their stay.
However, not all feedback was glowing. A few guests mentioned that the beds were too soft or conversely, too hard for their liking. There were occasional reports of mattresses being worn out or sagging, indicating a need for replacement. Some reviewers pointed out that the bedding had a musty smell and there were occasional concerns about the cleanliness and age of the bed linens and pillows.
Despite these mixed reviews, it seems that the majority of guests found the beds at Mercure München City Center very satisfactory and conducive to a good night's sleep, underscoring the hotel's emphasis on comfort and relaxation.
Cleanliness
The cleanliness of the Mercure München City Center has received overwhelmingly positive remarks from guests. Rooms are consistently described as very clean, spotless, pristine and well-maintained with several reviewers noting the impeccable state of their accommodations. Guests appreciated the modern, clean design of both rooms and facilities with some mentioning the spacious and comfortable nature of their rooms. Despite a few isolated comments about areas for improvement, such as mold in showers and minor lapses in daily cleaning, the overall level of cleanliness was highly praised. Additional amenities like fresh towels, a clean and quiet environment and well-kept bathroom facilities further contribute to the satisfactory experience. The hotel's excellent hygiene standards and friendly staff are frequently highlighted, reinforcing its reputation for both comfort and cleanliness.
Staff
The staff at Mercure München City Center have garnered extensive praise for their exceptional hospitality and amiable demeanor. Guests frequently describe the reception staff as lovely, friendly and very helpful, ensuring a welcoming environment right from the check-in process. The overall service at the hotel is consistently marked by professionalism, attentiveness and courtesy with staff excelling in their roles and frequently going above and beyond to meet guest needs.
Across various roles, from the front desk to the bar and cleaning teams, employees are noted for their friendliness, efficiency and dedication. The team is described as motivated and proactive, taking great care to ensure guests have a pleasant stay. Many guests highlight the multilingual abilities of the staff, facilitating seamless communication and assistance.
Efficiency is a standout trait, evident in quick check-ins and the organized manner in which services are delivered. Staff members are also appreciated for their local knowledge, offering helpful advice and tips for navigating the city.
Despite a few mentions of uncooperative behavior, the overwhelming consensus is one of gratitude towards a team that is not only professional but also personal and warmly engaging, making guest experiences at Mercure München City Center both memorable and enjoyable.
Wi-Fi
The Mercure München City Center offers guests several enticing amenities with free WiFi being one of the most frequently mentioned. Many visitors praise the WiFi for its good, fast and reliable service with strong signals accessible throughout the hotel, including in rooms. Descriptions such as 'perfect wifi,' 'high-speed WiFi,' and 'stable WiFi' are common among satisfied guests.
However, some reviews highlight occasional issues, including unreliable connections, slow speeds and difficulties with the WiFi working optimally at all times. Despite these occasional concerns, the overall consensus leans towards positive experiences with the hotel’s internet service.
Additionally, the hotel provides several other complimentary perks that enhance guests' stays, such as free coffee in the lobby, a free minibar stocked with soft drinks and excellent free minibar services, which many guests find particularly appealing.
In summary, while the reliability of the WiFi can be inconsistent, many guests find it more than satisfactory, complemented by other free amenities that significantly contribute to a pleasant and convenient stay at the Mercure München City Center.
Parking
The parking situation at Mercure München City Center presents a mixed experience for guests. On one hand, the convenience of having parking directly connected to the hotel, including underground options and a public garage next door, is appreciated. Many find it handy with direct elevator access to the hotel and some reviews highlight the safety and adequacy of the parking spaces available.
However, several guests note the expense associated with parking, describing it as costly with fees ranging from 23 to 30 euros per day. A few guests mention the parking spaces are tight and not suitable for larger vehicles, sometimes requiring an advanced reservation to secure a spot. Additionally, the lack of private parking and the need to use public garages, which some find old and inadequately lit, can be a drawback.
Valet parking services, while available and occasionally complimentary, are part of the overall narrative of high costs associated with parking at the hotel. Despite these challenges, the hotel’s location on a quiet street and its proximity to car rental services, the train station and ample taxi service, contribute positively to the overall guest experience.
Family
Mercure München City Center is a superb choice for families seeking a comfortable and welcoming stay in the heart of the city. Many guests describe the hotel as feeling like family and highlight its family-friendly environment. It features spacious family rooms and suites, some with ample space for children to play, making it an ideal spot for family stays.
Families appreciate the inclusion of extras like additional beds at no extra cost, ensuring everyone has a restful night. The hotel grounds include open spaces and a garden where kids can play, while the rooms themselves are described as large, comfortable and suitable for families with small children. The child-friendly amenities, including a good selection for kids at breakfast, further enhance the stay.
The hotel's location is also advantageous, positioned close to family-friendly restaurants and attractions such as the German Theater. Guests remark on the convenience of available parking for families. Staff are consistently praised for their friendliness and professional attitude, particularly in interactions with young families.
Though occasional noise from street traffic is noted, the overall quiet and clean environment ensures a positive experience. With its array of family-oriented services and amenities, Mercure München City Center emerges as a highly recommended choice for families visiting Munich.
Nightlife
Mercure München City Center is located in a lively neighborhood brimming with cafes, restaurants and vibrant nightlife options. The hotel offers convenient access to numerous bars and clubs, making it an ideal spot for those looking to explore Munich's nocturnal activities. The hotel's bar, which stays open all night, is highly praised for its great atmosphere and serves as a good nightcap option. Moreover, the kind staff at the hotel are noted for their helpful recommendations and advice on local nightlife.
However, visitors should be prepared for some noise, especially at night, due to the lively street activities and nearby casinos. The area, while bustling, has been described as somewhat run-down with peculiar characters and a feeling of insecurity after dark. Street noise can sometimes be an issue with loud partygoers and other disturbances mentioned in reviews. Despite these concerns, the location near the main station and the array of nearby bars and clubs make it an attractive choice for those seeking a dynamic nighttime experience in Munich.
4 Star
Mercure München City Center is a hotel that showcases a mixed yet largely positive assessment of its four-star rating. The reviews acknowledge that it generally meets the expectations of a four-star establishment. Guests appreciate the overall quality, modern amenities and comfort provided. Many highlight the excellent service and cleanliness, which align well with the four-star standards. The hotel is located in a great, safe and family-friendly area, making it an ideal choice for both family visits and weekend city trips.
The breakfast service, however, is pointed out as an area needing improvement with some guests noting that it does not meet the high standards expected of a four-star hotel. Despite this, the hotel’s amenities and services are frequently praised, ensuring a comfortable stay. The hotel's decor and room quality are also commended, although some guests feel the pricing may be on the higher side for what is offered.
In summary, Mercure München City Center can be considered a good value four-star hotel for those looking to explore Munich, offering a commendable level of comfort and service with a few minor areas for enhancement.
Business
Mercure München City Center stands out as a prime choice for business travelers, who frequently highlight its ample space and strategic location. Situated close to the main station with excellent access to public transport, the hotel’s location is ideal for both business activities and events. Business guests appreciate the well-maintained conference areas, super-organized meetings and facilities ideal for corporate needs.
The hotel offers a dedicated business center equipped with free Wi-Fi, printing services and other business amenities, making it highly conducive to productivity. The fast check-in and check-out process and the flexible options cater well to varied business schedules, ensuring a smooth experience.
Rooms at the Mercure München City Center are modern, spacious and comfortable, providing a conducive environment for work with good internet signals and plenty of workspace. Additionally, the facility is noted to be perfectly clean, further enhancing its appeal. The inclusion of a free minibar and coffee adds a nice touch, though some note the coffee's quality could be improved considering the price.
Overall, Mercure München City Center provides excellent business-grade facilities in an accessible and business-friendly environment, making it a strong option for business trips and work-related stays.
Accessible
Mercure München City Center receives commendable feedback for its accessibility features, making it a convenient choice for guests with disabilities. The hotel's proximity to public transportation is a significant advantage, described as accessible to public transportation and frequently noted as handy to public transit. Its central location ensures that visitors can easily access train stations, the city center and main attractions.
The hotel caters well to guests using wheelchairs with features such as wheelchair accessible rooms, accessible showers with fold-down handrails and what one guest described as the best accessible bathroom experienced in a hotel. Entry ramps and elevators further enhance its suitability for guests with mobility issues with accessible elevators and wheelchair ramps being specifically highlighted.
With amenities and rooms designed for easy access and accessibility services readily available, the hotel proves to be convenient for guests with special needs. However, there were occasional remarks about specific areas not being very accessible, such as lacking wheelchair access in particular spots, but overall, the comprehensive accessibility features mark Mercure München City Center as a strong contender for a comfortable and accessible stay in Munich.
Dog Friendly
Mercure München City Center stands out as a highly dog-friendly hotel, ensuring guests with pets feel well accommodated. The hotel features pet-friendly rooms and amenities, allowing pets to stay comfortably. The dog-friendly premises and policies are evidently well-maintained, making it an ideal choice for travelers with pets. While pets are allowed, guests should be aware of potential extra charges. Despite some patrons not utilizing the pet-friendly options, there is a general consensus on the accommodation's welcoming attitude towards dogs. Additional perks, such as a free minibar and complimentary coffee and tea in the lobby, enhance the overall guest experience, making stays pleasant for both two-legged and four-legged visitors alike.
No, Mercure München City Center doesn't have any pool.
No, a spa isn't available at Mercure München City Center.
Yes, Mercure München City Center welcomes dogs.
Yes, parking facilities are available at Mercure München City Center.
No, Mercure München City Center doesn't have a gym.