5-Star HotelThis 5-star hotel is located in the Palacio del Marqués de Ferrera, offering an elegant atmosphere and modern amenities. It features spacious rooms, exquisite dining options, and a prime location in Plaza de España.
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Summary of reviews related to the '5 Star' categoryThe Palacio de Avilés, affiliated by Melia, is situated in a picturesque location perfect for those who wish to immerse themselves in the authentic charm of old Avilés. The hotel's guests frequently appreciate its beautiful aesthetic and commendable restaurant. However, there appears to be a notable gap in delivering the true five-star experience it advertises.
Many visitors find the facilities and services falling short of the luxury and exclusivity typically expected from a five-star establishment. Repeatedly mentioned amenities missing include walking showers, bathrobes and slippers. The service model leans heavily on self-service, which detracts from the personalized service experience that a five-star rating implies. Moreover, the hotel's WiFi connectivity is often criticized and some basic amenities, like properly functioning showers, leave guests dissatisfied.
Despite maintaining five-star prices, areas such as staff interaction and room quality do not meet the elevated expectations. The rooms are viewed as rather ordinary and issues like unregulated water temperatures add to the dissatisfaction. Additionally, some logistical aspects, like the late dinner service starting at 8:30 pm, do not cater to all guests' preferences.
While the service is praised for reaching five-star standards, overall, the hotel is often described more akin to a high-end four-star venue. For those prioritizing luxury and comprehensive five-star amenities, it might not fully meet expectations. However, its ambiance and connection to the cultural heartbeat of Avilés make it a commendable choice for travelers seeking a delightful and genuine local experience.
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