ITC Maratha, a Luxury Collection Hotel, Mumbai
Mumbai
19.10397300,
72.87000300
,
International Airport (ia) Project Road, Sahar, Andheri (e)
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Summary of reviewsConveniently located near Mumbai's International Airport, ITC Maratha, a Luxury Collection Hotel, Mumbai, is an optimal choice for travelers who prioritize ease of airport access. Its superb proximity—often described as within walking distance or a short drive from the terminals—makes it highly praised by guests, especially those on tight schedules. Even though it's situated away from the city center, the advantage of a quick airport commute is a major plus.
ITC Maratha offers an excellent breakfast experience with varied and delicious options. Guests appreciate the wide selection of Indian and Western dishes, aesthetic breakfast area and attentive staff. Specific items, like the crispy Madu vada and omelets, receive high praise. Although a few reviews mention service delays and overcrowding, the general sentiment remains highly positive, enhancing the luxurious ambiance of the hotel.
Dinner at ITC Maratha is equally delightful, featuring renowned eateries like Yi Jing, Peshawari, Peshwa Pavilion, Dum Pukth and the Pan Asian restaurant. Authentic Indian cuisine, stand-out dishes like Chicken Tikka Kathi Wrap and delectable chocolates and desserts at Fable highlight the dining experience. While some minor reservations about limited options and cost exist, the overall feedback emphasizes the culinary excellence and variety.
Guest rooms are spacious, comfortable and well-appointed. Beautiful décor and luxurious bedding contribute to a comforting ambiance. The bathrooms are also praised for their cleanliness and design. Although there are occasional mentions of dated conditions and maintenance issues, the general consensus is positive with friendly and attentive staff enhancing the experience.
Cleanliness receives mixed reviews; many guests find the rooms and bathrooms perfectly clean and well-maintained. Housekeeping staff are commended for their efficiency. However, some critiques point out issues in corridors, carpets and certain rooms, highlighting a need for improved cleaning standards.
The hotel's exceptional staff and service earn it high marks. Courteous and friendly, the staff, especially the reception and housekeeping teams, contribute significantly to guest satisfaction. Despite occasional service lapses, the overall dedication to providing an outstanding hospitality experience is clear.
Wi-Fi is generally satisfactory with excellent speed noted by many guests. However, some issues such as slow internet and lack of post-checkout connectivity highlight areas for improvement.
The spa and wellness facilities are standout features, offering valuable and relaxing services. Guests appreciate the professional and friendly staff, as well as the excellent steam room and pool. The gym, while adequate and clean, would benefit from more space and modern updates but remains a positive aspect of the wellness experience.
The pool area is lovely and well-maintained, providing a pleasant environment for relaxation and exercise. A dedicated kids' pool adds to the family-friendly atmosphere. Some critiques focus on maintenance issues and non-functional amenities, but overall, the pool receives positive feedback.
Parking at the hotel is generally satisfactory with safe parking environments and valet service adding convenience, despite occasional congestion and longer wait times.
ITC Maratha is highly recommended for families, offering a family-friendly atmosphere with large rooms and excellent service. Facilities like the pool cater to all ages and the attentive staff ensure that every family need is met, making it a great choice for those traveling with children.
In summary, ITC Maratha excels in providing a luxurious, convenient and overall highly satisfying experience for guests, marked by excellent dining options, spacious rooms and exceptional service, positioning it as a standout choice for travelers in Mumbai.
Categories
ITC Maratha offers an excellent breakfast experience with varied and delicious options. Guests appreciate the wide selection of Indian and Western dishes, aesthetic breakfast area and attentive staff. Specific items, like the crispy Madu vada and omelets, receive high praise. Although a few reviews mention service delays and overcrowding, the general sentiment remains highly positive, enhancing the luxurious ambiance of the hotel.
Dinner at ITC Maratha is equally delightful, featuring renowned eateries like Yi Jing, Peshawari, Peshwa Pavilion, Dum Pukth and the Pan Asian restaurant. Authentic Indian cuisine, stand-out dishes like Chicken Tikka Kathi Wrap and delectable chocolates and desserts at Fable highlight the dining experience. While some minor reservations about limited options and cost exist, the overall feedback emphasizes the culinary excellence and variety.
Guest rooms are spacious, comfortable and well-appointed. Beautiful décor and luxurious bedding contribute to a comforting ambiance. The bathrooms are also praised for their cleanliness and design. Although there are occasional mentions of dated conditions and maintenance issues, the general consensus is positive with friendly and attentive staff enhancing the experience.
Cleanliness receives mixed reviews; many guests find the rooms and bathrooms perfectly clean and well-maintained. Housekeeping staff are commended for their efficiency. However, some critiques point out issues in corridors, carpets and certain rooms, highlighting a need for improved cleaning standards.
The hotel's exceptional staff and service earn it high marks. Courteous and friendly, the staff, especially the reception and housekeeping teams, contribute significantly to guest satisfaction. Despite occasional service lapses, the overall dedication to providing an outstanding hospitality experience is clear.
Wi-Fi is generally satisfactory with excellent speed noted by many guests. However, some issues such as slow internet and lack of post-checkout connectivity highlight areas for improvement.
The spa and wellness facilities are standout features, offering valuable and relaxing services. Guests appreciate the professional and friendly staff, as well as the excellent steam room and pool. The gym, while adequate and clean, would benefit from more space and modern updates but remains a positive aspect of the wellness experience.
The pool area is lovely and well-maintained, providing a pleasant environment for relaxation and exercise. A dedicated kids' pool adds to the family-friendly atmosphere. Some critiques focus on maintenance issues and non-functional amenities, but overall, the pool receives positive feedback.
Parking at the hotel is generally satisfactory with safe parking environments and valet service adding convenience, despite occasional congestion and longer wait times.
ITC Maratha is highly recommended for families, offering a family-friendly atmosphere with large rooms and excellent service. Facilities like the pool cater to all ages and the attentive staff ensure that every family need is met, making it a great choice for those traveling with children.
In summary, ITC Maratha excels in providing a luxurious, convenient and overall highly satisfying experience for guests, marked by excellent dining options, spacious rooms and exceptional service, positioning it as a standout choice for travelers in Mumbai.
Luxury Hotel
Reflects the rich cultural heritage of Maharashtra, offering luxurious accommodations, world-class dining, and impeccable service. Its grand architecture and attention to detail provide a unique and memorable experience.
Hotel Taking Steps Towards Sustainability
ITC Maratha is recognized as a LEED Platinum and LEED Zero Carbon Certified Luxury Hotel by the US Green Building Council. The hotel is committed to planet-positive practices, using 47% less water than the USGBC standard for large luxury hotels by using treated recycled water for various purposes. 100% of the area at ITC Maratha is covered under rainwater harvesting, and they have installed a new generation water filtration system and aerators to reduce water wastage. They also have an in-house biogas plant that diverts organic waste and is used to reduce dependence on fuel in the kitchen, and they prioritize locally sourced food and native plants.
Hotel for Honeymoon
ITC Maratha offers luxurious rooms, traditional Indian hospitality, and a range of dining options, providing a culturally rich and romantic experience for honeymooners. Its opulent decor and serene ambiance add to its charm.
Hotel with Spa
Kaya Kalp – the Spa at ITC Maratha offers unique, indigenous wellness therapies inspired by the locale, alongside traditional Ayurvedic and international treatments. A salon and serene infinity pool complement the spa services.
Family Friendly Hotel
Located near the airport, ITC Maratha offers a luxurious experience with spacious rooms and excellent dining options. While specific kids' amenities aren't highlighted, the hotel's high standards and service cater well to families.
Romantic Hotel
This hotel showcases traditional Indian hospitality with luxurious accommodations and world-class dining experiences. Its opulent decor, impeccable service, and serene atmosphere provide a romantic and culturally rich experience for couples.
Hotel with Swimming Pool
ITC Maratha offers a luxurious pool experience with impeccable service and opulent surroundings. Its elegant design and attention to detail create a memorable stay for guests.
Children's Pool Outdoor Pool
Business Hotel
ITC Maratha is situated near the Mumbai International Airport. It is one of the top-notch Mumbai business hotels. The hotel provides luxurious facilities and services suitable for business travelers.
Hotel with Parking
This luxury hotel near the airport, part of a prestigious collection, offers extensive facilities including parking, designed to accommodate a large number of vehicles with convenience and security.
Accessible Hotel
ITC Maratha provides detailed accessibility features such as accessible guest rooms with 32-inch wide doorways, roll-in showers, bathroom grab bars, bathtub seats, lowered deadbolt locks, and accessible vanities. Public areas like the business center, fitness center, meeting spaces, restaurants, and spa are also accessible with accessible routes from the public entrance.
Hotel with Gym
ITC Maratha has a well-equipped fitness center with modern equipment and personalized training programs. The hotel provides a comfortable and convenient environment for guests to maintain their workout routine while experiencing luxurious hospitality.
5-Star Hotel
Located near the International Airport, ITC Maratha offers luxurious accommodations with a blend of Indian hospitality and modern amenities. The hotel features multiple dining options, a spa, and extensive event spaces, making it suitable for both business and leisure travelers.
Hotel with Outdoor Pool
ITC Maratha, Mumbai presents an inviting outdoor pool complemented with an elegant sun deck, offering a relaxing or invigorating swim.
Hotel with Children's Pool
This hotel provides an outdoor pool and a children's pool, along with sun loungers and pool umbrellas.
Guest Reviews
Located conveniently near Mumbai's International Airport, ITC Maratha, a Luxury Collection Hotel, Mumbai, is ideally situated for travelers seeking quick and easy access to early flights. Many guests have praised the hotel for its superb proximity, often describing it as being within walking distance or just a short drive from the terminals. This makes it a highly convenient choice for both business travelers and those with tight schedules.
The hotel's location is frequently described as perfect, excellent and fantastic for airport transit. It offers a significant advantage for those prioritizing ease of access to and from the airport. The facility itself is also noted for its cleanliness, comfortable rooms and well-regarded decor, complementing the advantageous location.
While there is some mention of the hotel being in a remote area away from the city center, the overwhelming consensus is that the proximity to the airport outweighs this for travelers. With overall positive feedback on the location, paired with good service, cleanliness and excellent facilities, ITC Maratha stands out as an optimal choice for guests prioritizing convenience related to air travel.
The breakfast experience at ITC Maratha, Mumbai receives high praise from guests, frequently described as excellent with a varied and delicious spread. Known for having a wide selection of both Indian and Western dishes, the buffet often leaves visitors satisfied and even impressed with its quality and taste. Many commend the breakfast for being hearty and featuring high-quality ingredients, including specific items like crispy Madu vada and yummy omelettes.
Guests find the breakfast area aesthetically pleasing and appreciate the attentive and helpful staff. Despite these positives, some reviews highlight service-related issues such as long queues, slow service and occasional overcrowding. Some guests also mention a need for improvement in the variety and management of the breakfast buffet. Nonetheless, the overall sentiment leans towards a highly enjoyable breakfast experience that complements the hotel's luxurious ambiance.
Dining at ITC Maratha, Mumbai promises a delightful culinary experience across its numerous fine restaurants. Renowned for its top-notch cuisine, the hotel features remarkable eateries such as Yi Jing, Peshawari, Peshwa Pavilion, Dum Pukth and the Pan Asian restaurant. Dishes like the Chicken Tikka Kathi Wrap and the Chicken with Chilli appetiser are well-praised at Yi Jing, where the chef’s brilliance shines through.
Guests consistently highlight the great variety and appetising choices available for dinner with memorable mentions of authentic Indian food and excellent idlis. The Peshawari and Pan Asian restaurants receive accolades for both breakfast and dinner offerings, ensuring a superb dining experience at any time of the day.
Though the dinner spread, especially at the Peshwa Pavilion, receives positive feedback for its quality, there are minor reservations regarding limited options and the absence of timely refills. Despite a few reports of service delays and high costs, the overall sentiment emphasizes that the dining options are delectable and plentiful. The breakfast buffet stands out with a very good taste, contributing to a satisfying start to the day.
The Chinese restaurant also garners favorable reviews, solidifying ITC Maratha’s reputation for superb dining. For a special treat, the chocolates and desserts at Fable come highly recommended, making for a perfect indulgence.
Overall, while there are some areas for improvement such as increasing variety and managing dining costs, the dining experience, notably highlighted by Valentine's Day dinners and the consistent excellence across different cuisines, leaves guests with a lasting impression of culinary excellence.
The ITC Maratha, a Luxury Collection Hotel in Mumbai, has garnered a range of guest reviews highlighting several key aspects of its rooms. On the positive side, many guests appreciated the spaciousness and comfort of the rooms, noting the large, well-appointed accommodations and clean environments. Several guests commented on the beautiful décor, luxurious bedding and the comforting ambiance of the rooms. The bathrooms also received praise for being clean, spacious and well-designed.
However, some reviews indicated areas for improvement. There were mentions of rooms appearing old and slightly dated with issues such as worn-out furniture, leaky shower doors and odd placement of sinks. Additionally, a few guests noted cleanliness issues, including dust, smelly rooms and maintenance problems such as broken fixtures and bugs.
The hotel staff were frequently mentioned as friendly and attentive, contributing positively to the overall experience. Despite a few isolated instances of service lapses and dated room conditions, the general consensus leans towards the hotel's rooms being comfortable, spacious and well-equipped, making ITC Maratha a noteworthy choice for travelers in Mumbai.
The beds at ITC Maratha, a Luxury Collection Hotel in Mumbai, seem to garner mixed but predominantly positive feedback from guests. Many reviews highlight the comfortable and soft beds as a significant plus with descriptors such as very comfortable and super comfortable frequently mentioned. Several guests also appreciated the luxurious room and bedding, emphasizing the overall comfort of the sleep arrangements.
However, there are some negative remarks as well. A few guests found the mattresses and pillows either too soft or uncomfortable. Specific issues such as sagging mattresses, dirty pillow covers and occasional holes in the bed sheets were also noted, although these appeared to be less common.
In general, while there are isolated complaints, most guests seem to have enjoyed a restful and comfortable sleep, appreciating the big, comfy beds and the high-quality bedding provided by the hotel.
ITC Maratha, a Luxury Collection Hotel in Mumbai, has garnered mixed reviews regarding its cleanliness. Guests often highlight the rooms as very clean, well-appointed and spacious. The bathroom cleanliness, in particular, receives positive mentions with several noting its pristine condition. Housekeeping staff are described as efficient and attentive, ensuring the rooms are always clean and pristine, contributing to the overall neat and tidy property.
However, the hotel is not without its critics. Some guests noted that certain aspects, particularly the corridors, carpets and some rooms, were not up to the mark concerning cleanliness. Issues such as unvacuumed floors, dusty shelves, cobwebs and even filthy bathrooms were mentioned by a few patrons. The smell from the restaurant and rooms and instances of poor hygiene, were also drawbacks for some visitors. The exterior areas, especially outside the rooms, were often highlighted for their lack of cleanliness with some describing dirty corridors and stagnant odors.
In summary, while many guests found the hotel clean, comfortable and hygienic, a significant number also pointed out areas for improvement in its cleaning standards.
ITC Maratha, a Luxury Collection Hotel in Mumbai, is highly praised for its exceptional staff and service. The reviews highlight the staff's courteous and friendly nature with many guests specifically noting the helpful and efficient reception team. The hotel's Chinese restaurant, Yi Jing, has garnered positive feedback for its excellent service and food quality.
Additionally, the housekeeping staff is acknowledged for their attentiveness and ability to maintain cleanliness throughout the property. Guests have appreciated the prompt and cooperative nature of the hotel employees, particularly at the front desk and concierge. Special mentions go to individual staff members like Udit, Maxim, Shadab, Mr. Vijay, Tyson, Sayali, Mr. Gurjit, Mr. Swapnil and Mr. Adrian for their remarkable service.
However, some reviews indicate areas for improvement, such as slow service and instances of unprofessional behavior. Despite these occasional setbacks, the overall sentiment emphasizes the staff's dedication to providing an exceptional experience, making ITC Maratha a recommended choice for hospitality and attentive service in Mumbai.
The Wi-Fi experience at ITC Maratha, a Luxury Collection Hotel in Mumbai, has been met with mixed feedback from guests. On the positive side, many found the internet speed to be excellent, highlighting the free and fast Wi-Fi as a major plus. Several visitors appreciated the strong Wi-Fi connection, which adds convenience for both leisure and business travelers. However, some guests did report issues such as slow internet and an inability to use Wi-Fi after checking out. Despite these occasional drawbacks, the overall sentiment gravitates towards a generally satisfactory internet experience, complementing the hotel's other luxurious amenities.
The spa at ITC Maratha, a Luxury Collection Hotel, Mumbai, consistently receives high praise for its exceptional quality and relaxing environment. Guests appreciate the value for money offered by the spa services. Many reviews highlight the professionalism and friendliness of the staff, contributing to a top-notch experience. The spa is frequently described as amazing, very good and wonderful with several guests noting its relaxing atmosphere and excellent overall service.
In addition to the spa, the hotel's wellness facilities include a good steam room and an excellent pool, further enhancing the wellness experience. While a few reviews mention that the gym could benefit from being larger and more modern, the overall consensus is that the wellness services at ITC Maratha contribute greatly to the hotel's appeal. Minimalist yet effective, the spa remains a standout feature for guests seeking relaxation and rejuvenation during their stay.
ITC Maratha, a Luxury Collection Hotel in Mumbai features commendable gym facilities that cater to fitness enthusiasts. Located conveniently by the pool, the gym is clean, well-maintained and offers all the required machines and weights for a comprehensive workout. The fitness center is well-equipped, providing a good range of sports facilities to suit different fitness regimes. Gym staff are polite and provide pleasant service, ensuring a welcoming atmosphere for guests. Additionally, the gym instructor contributes to a positive workout experience. While the gym could benefit from a bit more space and modern updates, the overall environment remains adequate and effective with the notable perk of not having to deal with the noise of weights being dropped.
The ITC Maratha in Mumbai boasts a range of descriptions about its pool facilities with many guests praising its impressive features. The pool is often referred to as lovely, very nice and marvellous, providing a delightful setting for both relaxation and exercise. Guests have appreciated the large and clean outdoor area, considering it great for enjoying the outdoors and swimming every afternoon.
There are also mentions of a dedicated kids' pool, ensuring that younger guests have a space of their own to splash around. However, some reviews indicate that the children’s pool could be better maintained. The spacious pool area offers plenty of room for swimming exercises and features a decent overall environment.
Despite these positive aspects, there are some critiques. Some guests reported that the pool was closed for maintenance during their stay, which caused disappointment. There were also comments about the pool furniture being old and the pool itself needing a makeover. At times, the pool was not operational and the water temperature was too cold for comfort. The jacuzzi was non-functional for some visitors, which added to the inconvenience. On occasion, guests had to use pool facilities at a nearby hotel instead.
Nevertheless, the hotel rooms with pool views received high praise, described as amazing by guests who enjoyed the scenic outlook. Overall, while the pool area at ITC Maratha has many commendable aspects, there is room for improvement in maintenance and infrastructure to enhance the guest experience further.
The parking experience at ITC Maratha, a Luxury Collection Hotel, Mumbai, generally receives positive feedback from guests. The facility offers access to well-marked parking lots and has measures in place to ensure a safe parking environment. The hotel provides parking for its guests on the premises, contributing to a convenient stay. Valet service is available, although some guests mentioned a longer waiting time for this service. Despite occasional congestion and a call for more parking spaces, the overall parking arrangements are considered satisfactory.
ITC Maratha, a Luxury Collection Hotel in Mumbai, appears to be a superb choice for those traveling with children. The hotel is repeatedly praised for its family-friendly atmosphere and accommodating nature, particularly attentive to guests with young kids, even those with specific needs such as food allergies. The large rooms and excellent service further add to the comfort, ensuring families feel at home.
A variety of facilities, such as the pool, are commended for being family-friendly, contributing to a pleasant and entertaining stay for all ages. The friendly and incredibly attentive staff is highlighted as one of the hotel's strongest points, treating guests like family members and ensuring the rooms are well-stocked with essential items for children.
Families reported having a great experience with positive remarks about the good spread of buffet and the hotel's overall value for money. Both family and friends of previous guests had wonderful stays, leading them to recommend ITC Maratha to others. The hotel's capability to cater to a broad spectrum of guest needs underscores its effectiveness in delivering a memorable family-friendly experience. Overall, families look forward to returning to this well-regarded hotel.
For business travelers, ITC Maratha, Mumbai, offers a highly efficient and well-structured experience. Centrally located close to the airport, it ensures convenience and time-saving for guests who have tight schedules. The hotel is well-connected to major business and tourist hubs in Mumbai, making it suitable for both business trips and leisure travel.
Corporate guests will find the hotel's business conference facilities and meeting spaces particularly useful. The meeting rooms boast beautiful furniture and color coordination, offering a professional and aesthetically pleasing environment for business meetings. Additionally, the business center is well-equipped and functional, providing everything needed for business-related tasks.
For those planning corporate stays, the hotel provides an ideal location, avoiding morning traffic and allowing punctuality for meetings and commitments. The rooms are spacious and comfortable, equipped with larger desks perfect for work, contributing to a productive stay.
ITC Maratha stands out for its reliability and excellence, making it an exceptional choice for business travel. With attentive service that recognizes and caters to the needs of business clients, it offers a blend of efficiency and comfort.
Located conveniently close to the airport, ITC Maratha, a Luxury Collection Hotel in Mumbai, offers practical and accessible amenities for guests with disabilities. The hotel ensures easy access to its rooms and provides accessible bathrooms, making the stay comfortable and user-friendly. Guests have noted that the hotel's facilities are well-suited for differently-abled individuals. Additionally, there is accessible parking available, allowing for a hassle-free experience from arrival to departure. Certain floors are particularly designed to cater to accessibility needs, demonstrating the hotel's commitment to inclusivity.
The outdoor pool at ITC Maratha in Mumbai garners a range of opinions. Noted for its pleasant ambiance, the pool area itself is well-maintained and offers a serene escape with lovely views. Guests appreciate the nice outside pool and find the water temperature to their liking. The facility also features additional amenities like a jacuzzi, gym and spa, enhancing the overall experience. However, some reviewers have pointed out that the pool furniture is in need of an update and a few suggest that a general remake of the pool area would be beneficial. Despite these minor issues, the outdoor pool remains a commendable spot for relaxation and leisure.
ITC Maratha, a Luxury Collection Hotel, Mumbai, epitomizes luxury with its beautiful architecture and elegant interior design. The hotel's ambience is traditionally themed yet very refined, providing a grandiose feel upon arrival. Notable areas such as the lobby are particularly striking, exuding five-star quality with luxurious decor and sophisticated aesthetics.
The rooms are spacious and impeccably decorated, each boasting luxurious bathrooms and top-notch facilities. The property as a whole is well-maintained and offers a clean, relaxing environment. Guests frequently comment on the high quality and variety of food, which adds to the overall lavish experience.
Luxurious amenities such as a relaxing, top-level pool and elegant office spaces cater to both leisure and business travelers, enhancing the overall stay. The location of the hotel is also praised, making it convenient for various activities in Mumbai.
Throughout the hotel, from the grand lobby to the smallest detail in the rooms, luxury is at its best, maintaining a gold standard in hospitality. The property's gorgeous building and well-designed interiors leave a lasting impression, making each guest's stay exceptionally enjoyable.
ITC Maratha, a Luxury Collection Hotel in Mumbai, offers a memorable romantic experience for couples seeking a special getaway. The ambiance and service are consistently praised with guests mentioning both the amazing atmosphere and attention to detail. Couples celebrating milestones such as wedding anniversaries or partner's birthdays often find their stays particularly enjoyable, thanks to thoughtful touches like special cakes and room decorations with balloons.
The rooms are described as spacious and romantic with some guests highlighting luxurious features such as the lush bathtubs. For dining, the hotel excels with its fine dining experiences and romantic dining setups, making it a haven for food lovers. Despite occasional lapses in attentive service, such as missed anniversary requests, the overall impression is one of a delightful escape ideal for fostering romance and privacy. The hotel comes highly recommended for romantic getaways and special celebrations.
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Location
The hotel's location is frequently described as perfect, excellent and fantastic for airport transit. It offers a significant advantage for those prioritizing ease of access to and from the airport. The facility itself is also noted for its cleanliness, comfortable rooms and well-regarded decor, complementing the advantageous location.
While there is some mention of the hotel being in a remote area away from the city center, the overwhelming consensus is that the proximity to the airport outweighs this for travelers. With overall positive feedback on the location, paired with good service, cleanliness and excellent facilities, ITC Maratha stands out as an optimal choice for guests prioritizing convenience related to air travel.
Breakfast
Guests find the breakfast area aesthetically pleasing and appreciate the attentive and helpful staff. Despite these positives, some reviews highlight service-related issues such as long queues, slow service and occasional overcrowding. Some guests also mention a need for improvement in the variety and management of the breakfast buffet. Nonetheless, the overall sentiment leans towards a highly enjoyable breakfast experience that complements the hotel's luxurious ambiance.
Dinner
Guests consistently highlight the great variety and appetising choices available for dinner with memorable mentions of authentic Indian food and excellent idlis. The Peshawari and Pan Asian restaurants receive accolades for both breakfast and dinner offerings, ensuring a superb dining experience at any time of the day.
Though the dinner spread, especially at the Peshwa Pavilion, receives positive feedback for its quality, there are minor reservations regarding limited options and the absence of timely refills. Despite a few reports of service delays and high costs, the overall sentiment emphasizes that the dining options are delectable and plentiful. The breakfast buffet stands out with a very good taste, contributing to a satisfying start to the day.
The Chinese restaurant also garners favorable reviews, solidifying ITC Maratha’s reputation for superb dining. For a special treat, the chocolates and desserts at Fable come highly recommended, making for a perfect indulgence.
Overall, while there are some areas for improvement such as increasing variety and managing dining costs, the dining experience, notably highlighted by Valentine's Day dinners and the consistent excellence across different cuisines, leaves guests with a lasting impression of culinary excellence.
Rooms
However, some reviews indicated areas for improvement. There were mentions of rooms appearing old and slightly dated with issues such as worn-out furniture, leaky shower doors and odd placement of sinks. Additionally, a few guests noted cleanliness issues, including dust, smelly rooms and maintenance problems such as broken fixtures and bugs.
The hotel staff were frequently mentioned as friendly and attentive, contributing positively to the overall experience. Despite a few isolated instances of service lapses and dated room conditions, the general consensus leans towards the hotel's rooms being comfortable, spacious and well-equipped, making ITC Maratha a noteworthy choice for travelers in Mumbai.
Beds
However, there are some negative remarks as well. A few guests found the mattresses and pillows either too soft or uncomfortable. Specific issues such as sagging mattresses, dirty pillow covers and occasional holes in the bed sheets were also noted, although these appeared to be less common.
In general, while there are isolated complaints, most guests seem to have enjoyed a restful and comfortable sleep, appreciating the big, comfy beds and the high-quality bedding provided by the hotel.
Cleanliness
However, the hotel is not without its critics. Some guests noted that certain aspects, particularly the corridors, carpets and some rooms, were not up to the mark concerning cleanliness. Issues such as unvacuumed floors, dusty shelves, cobwebs and even filthy bathrooms were mentioned by a few patrons. The smell from the restaurant and rooms and instances of poor hygiene, were also drawbacks for some visitors. The exterior areas, especially outside the rooms, were often highlighted for their lack of cleanliness with some describing dirty corridors and stagnant odors.
In summary, while many guests found the hotel clean, comfortable and hygienic, a significant number also pointed out areas for improvement in its cleaning standards.
Staff
Additionally, the housekeeping staff is acknowledged for their attentiveness and ability to maintain cleanliness throughout the property. Guests have appreciated the prompt and cooperative nature of the hotel employees, particularly at the front desk and concierge. Special mentions go to individual staff members like Udit, Maxim, Shadab, Mr. Vijay, Tyson, Sayali, Mr. Gurjit, Mr. Swapnil and Mr. Adrian for their remarkable service.
However, some reviews indicate areas for improvement, such as slow service and instances of unprofessional behavior. Despite these occasional setbacks, the overall sentiment emphasizes the staff's dedication to providing an exceptional experience, making ITC Maratha a recommended choice for hospitality and attentive service in Mumbai.
Wi-Fi
Spa
In addition to the spa, the hotel's wellness facilities include a good steam room and an excellent pool, further enhancing the wellness experience. While a few reviews mention that the gym could benefit from being larger and more modern, the overall consensus is that the wellness services at ITC Maratha contribute greatly to the hotel's appeal. Minimalist yet effective, the spa remains a standout feature for guests seeking relaxation and rejuvenation during their stay.
Gym
Pool
There are also mentions of a dedicated kids' pool, ensuring that younger guests have a space of their own to splash around. However, some reviews indicate that the children’s pool could be better maintained. The spacious pool area offers plenty of room for swimming exercises and features a decent overall environment.
Despite these positive aspects, there are some critiques. Some guests reported that the pool was closed for maintenance during their stay, which caused disappointment. There were also comments about the pool furniture being old and the pool itself needing a makeover. At times, the pool was not operational and the water temperature was too cold for comfort. The jacuzzi was non-functional for some visitors, which added to the inconvenience. On occasion, guests had to use pool facilities at a nearby hotel instead.
Nevertheless, the hotel rooms with pool views received high praise, described as amazing by guests who enjoyed the scenic outlook. Overall, while the pool area at ITC Maratha has many commendable aspects, there is room for improvement in maintenance and infrastructure to enhance the guest experience further.
Parking
Family
A variety of facilities, such as the pool, are commended for being family-friendly, contributing to a pleasant and entertaining stay for all ages. The friendly and incredibly attentive staff is highlighted as one of the hotel's strongest points, treating guests like family members and ensuring the rooms are well-stocked with essential items for children.
Families reported having a great experience with positive remarks about the good spread of buffet and the hotel's overall value for money. Both family and friends of previous guests had wonderful stays, leading them to recommend ITC Maratha to others. The hotel's capability to cater to a broad spectrum of guest needs underscores its effectiveness in delivering a memorable family-friendly experience. Overall, families look forward to returning to this well-regarded hotel.
Business
Corporate guests will find the hotel's business conference facilities and meeting spaces particularly useful. The meeting rooms boast beautiful furniture and color coordination, offering a professional and aesthetically pleasing environment for business meetings. Additionally, the business center is well-equipped and functional, providing everything needed for business-related tasks.
For those planning corporate stays, the hotel provides an ideal location, avoiding morning traffic and allowing punctuality for meetings and commitments. The rooms are spacious and comfortable, equipped with larger desks perfect for work, contributing to a productive stay.
ITC Maratha stands out for its reliability and excellence, making it an exceptional choice for business travel. With attentive service that recognizes and caters to the needs of business clients, it offers a blend of efficiency and comfort.
Accessible
Outdoor Pool
Luxury
The rooms are spacious and impeccably decorated, each boasting luxurious bathrooms and top-notch facilities. The property as a whole is well-maintained and offers a clean, relaxing environment. Guests frequently comment on the high quality and variety of food, which adds to the overall lavish experience.
Luxurious amenities such as a relaxing, top-level pool and elegant office spaces cater to both leisure and business travelers, enhancing the overall stay. The location of the hotel is also praised, making it convenient for various activities in Mumbai.
Throughout the hotel, from the grand lobby to the smallest detail in the rooms, luxury is at its best, maintaining a gold standard in hospitality. The property's gorgeous building and well-designed interiors leave a lasting impression, making each guest's stay exceptionally enjoyable.
Romantic
The rooms are described as spacious and romantic with some guests highlighting luxurious features such as the lush bathtubs. For dining, the hotel excels with its fine dining experiences and romantic dining setups, making it a haven for food lovers. Despite occasional lapses in attentive service, such as missed anniversary requests, the overall impression is one of a delightful escape ideal for fostering romance and privacy. The hotel comes highly recommended for romantic getaways and special celebrations.
Yes, ITC Maratha, a Luxury Collection Hotel, Mumbai has pool(s) that belong to one or more of the following categories: Children's Pool, Outdoor Pool.
Yes, a spa is available at ITC Maratha, a Luxury Collection Hotel, Mumbai.
No, ITC Maratha, a Luxury Collection Hotel, Mumbai doesn't allow dogs.
Yes, parking facilities are available at ITC Maratha, a Luxury Collection Hotel, Mumbai.
Yes, ITC Maratha, a Luxury Collection Hotel, Mumbai has a gym.
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