5-Star HotelSummary of reviews related to the '5 Star' categoryExcelsior Hotel Gallia, a Luxury Collection Hotel in Milan, is a top-class hotel that exceeds expectations with its six-star service and luxurious facilities. The hotel is strategically located in the heart of Milan and offers a great experience to its guests. The lobby is impressive and ethereal, providing a true five-star feeling. However, the management of the hotel has been lacking for some guests with some pointing out that the hotel does not correspond to its stars. Furthermore, some guests faced disappointment due to the closed spa and fitness room despite paying for a luxurious 5-star service. Additionally, the breakfast provided was not up to the mark for a five-star hotel. While the hotel has excellent cleanliness and a commendable staff, the restaurant is not up to the standard of a 5-star luxury hotel as it is normally difficult to get a table to dine in. Regardless, the hotel remains a great choice and is highly recommended for its exceptional service, beautiful common spaces and luxurious rooms.
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