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Summary of reviewsAlpine Retreat Mt Buller offers a memorable mountain escape, primarily celebrated for its exceptional location. Nestled conveniently near the resort center and village, guests find easy access to ski lifts and essential amenities. The value offered by this prime location, combined with on-site facilities like ski hire, a swimming pool, and wireless internet, serves as a significant draw for visitors, making it a favored choice, especially for families seeking a snowy getaway.
The breakfast experience, while mixed, is generally appreciated for being included, providing families with a good start to their day. The simple continental spread is valued by many, though some guests express a desire for more varied options and improvements in management and cleanliness.
Rooms at the retreat are noted for their warmth and coziness, offering essential comforts and excellent storage, contributing to their appeal as a ski lodge. Visitors appreciate refurbished rooms and family-friendly accommodations, though there are few remarks on inconsistencies related to cleanliness and noise levels. The proximity to the village and stunning views from some rooms enhance the mountain experience.
Though feedback on cleanliness is mixed, the friendly and helpful staff, frequently praised for their accommodating nature, contribute significantly to the positive atmosphere at Alpine Retreat. Noteworthy mentions of staff members, such as Dani and Danny, highlight their impact on guests' experiences, underscoring the generally welcoming environment despite a few reports of unprofessionalism.
Family amenities, including dedicated family accommodations and a games room for kids, further enhance the appeal for those traveling with children. The on-site Italian restaurant and bar offer a family-friendly vibe with reasonable prices, though certain arrangements might not always suit families with young children.
Pool facilities receive mixed feedback, with the pool being a hit among children even though it occasionally faces maintenance issues. Guests find the pool and spa relaxing despite some discrepancies in expectation versus reality from photos.
The beds appear to be a notable area for improvement, with some guests finding them uncomfortable due to squeakiness and noise. Despite this, the friendly service and convenient offerings like the ski hire and breakfast help sustain a generally favorable experience among guests. Overall, Alpine Retreat Mt Buller is recognized for its location, friendly staff, and family-oriented atmosphere, contributing to an enjoyable alpine adventure. Show more
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Categories
3-Star Hotel
This hotel offers ski-in/ski-out access via Chamois Run and Lydia's Lift (when operational), making it convenient for skiers. It's located in the heart of Mt Buller village, with an on-site bar, restaurant, indoor pool, sauna, hot tub, and games room, ensuring a comfortable and enjoyable stay.
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool
Hotel with Parking
Cheap Hotel
Hotel with Indoor Pool
Hotel with Heated Pool
Room Types
Family Suite - MezzanineThis heated suite features a flat-screen TV, a fridge.
The bathroom has a shower and a toilet.
Family Apartment - ChamoisThis heated apartment boasts a balcony with outdoor furniture and mountain views. It has a dining area and a kitchenette including an oven and stovetop. Also on offer is a flat-screen TV and a private bathroom.
Family Apartment - DelatiteThis heated apartment features a dining area and a kitchenette including an oven and stovetop. Also on offer is a flat-screen TV and a private bathroom.
Family Apartment - HowquaThis heated apartment boasts a balcony with mountain views. It has a dining area and a kitchenette including a stovetop and microwave. Also on offer is a flat-screen TV and a private bathroom.
Family Room - AlpineThis heated room features a flat-screen TV, a fridge.
The bathroom has a shower and a toilet.
Family Room with Balcony - AlpineThis heated room boasts a balcony with mountain views. It features a flat-screen TV, a fridge .
The bathroom has a shower and a toilet.
Family Room (4 Adults + 1 Child) - AlpineThis heated room features a flat-screen TV, a fridge.
The bathroom has a shower and a toilet.
LoftThis apartment includes 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower. Guests can make meals in the kitchenette that is fitted with a stovetop, a refrigerator, kitchenware and a microwave. The apartment has carpeted floors, a seating area with a flat-screen TV, a tea and coffee maker, a dining area, as well as a wardrobe. The unit has 3 beds.
Apartment with BalconyThis apartment features 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower. In the well-equipped kitchenette, guests will find a stovetop, a refrigerator, kitchenware and a microwave. Boasting a balcony with mountain views, this apartment also features a tea and coffee maker and a flat-screen TV. The unit has 3 beds.
Economy Quadruple Room with Shared BathroomThis quadruple room features a shared bathroom, a carpeted floor and heating. The unit offers 3 beds.
Guest Reviews
7.1
Good
Location
Nestled in an enviable spot at Mt Buller, Alpine Retreat is highly praised for its location, making it an original and convenient choice for visitors. Situated within easy reach of the resort center and village, guests find themselves just a short walk away from all essential amenities, including ski lifts and the bustling village center. This proximity offers exceptional convenience for family trips to the snow, especially with ski hire available on-site and the added benefit of a welcoming bar that, despite its popularity, maintains a serene atmosphere in the rooms above. Guests appreciate the practicality and comfort of the accommodation, noting its excellent value considering the prime location. With facilities such as wireless internet and a swimming pool, Alpine Retreat provides a comprehensive stay that doesn’t sacrifice comfort for accessibility, ensuring a memorable mountain escape.
Breakfast
At Alpine Retreat Mt Buller, the breakfast experience is a mix of opinions, yet it offers a satisfactory way to start the day before heading out to explore the beautiful surrounds. The breakfast is generally praised for being included in the stay, which is viewed as a great bonus and great value for money. Guests often enjoy the continental breakfast setup, appreciating the variety it offers, including cereals, toast, and coffee facilities. Many find the breakfast to be good and simple, providing the necessary fuel for a day of adventure, especially for families who enjoy the games room and pool.
On the other end, some guests note that the breakfast options can be quite basic with limited choices, particularly for those with specific dietary requirements like gluten or dairy-free options. A few suggest enhancements to the menu, such as warm cereal options or the inclusion of bacon and eggs. There are occasional remarks about the need for better management and cleanliness during breakfast hours, as well as suggestions to start serving earlier. Despite these critiques, the friendly staff, particularly Jody, contribute positively to the overall experience at Alpine Retreat, making it a good choice for family vacations where the focus is on relaxation and comfort.
Rooms
Nestled within the stunning beauty of Mt Buller, Alpine Retreat offers a variety of accommodations that cater to different guest preferences. Many rooms at the retreat are described as warm and cozy, offering essential comforts that make them a fitting choice for a ski lodge. Several guests appreciated the ample storage space and the overall cleanliness, particularly highlighting certain rooms that had been refurbished, exceeding their expectations. The hotel's proximity to the lifts and the village center, along with its inviting restaurant and bar, adds convenience and pleasure to the stay.
Families have found the Mezzanine room on the top level to be perfectly accommodating for larger groups, providing the needed space and amenities. Some guests mentioned their rooms offering stunning views that complemented their mountain getaway experience, and others noted the quiet ambience of their spaces, allowing for restful nights. The warm rooms were a welcome feature, especially after days spent on the snowy slopes. Despite some older aspects of the property, guests have generally found value for money here, appreciating the ease of access to on-site ski hire facilities.
However, some reviews mention minor drawbacks, indicating that not all rooms meet the cleanliness and spaciousness expectations. Certain guests experienced issues with heating facilities and internet access, and a few rooms were noted to be noisier due to proximity to the bar. Highlighting these points helps to manage expectations; nevertheless, Alpine Retreat provides a cozy and functional base for anyone looking to enjoy the alpine adventures of Mt Buller.
Beds
The beds at Alpine Retreat Mt Buller have sparked a mixed response from guests. While some visitors found the beds to be comfortable, a significant number highlighted issues with the squeakiness and noise, noting that this can be quite disruptive. There were several mentions of the mattresses being old and in need of replacement, with some guests reporting the beds were as hard as concrete and extremely uncomfortable. Additionally, the bunk beds were particularly criticized for creaking loudly enough to disturb others in the room. On the positive side, the overall experience at the hotel seems enhanced by the accommodating staff, especially with praise for Daniel at the front desk and ski hire service. The provision of breakfast and the hotel's convenient location also contribute to a more positive stay. However, the bedding situation suggests that an update or replacement could significantly enhance guest satisfaction.
Cleanliness
Alpine Retreat Mt Buller offers a mixed experience when it comes to cleanliness, as reflected in various guest reviews. While some guests highlight clean rooms and areas that are tidy, neat, and pleasant, others point out significant cleanliness issues. Positive feedback emphasizes areas like the drying room, spa, and some rooms, which are maintained well. However, concerns have been raised about rooms that aren't clean, with reports of mould, dampness, and stained carpets. There are mentions of leftover dishes and unclean conditions in some apartments and rooms. Reviews suggest a need for more consistent hygiene standards across the property to enhance the overall guest experience.
Staff
The reviews for the Alpine Retreat Mt Buller consistently highlight the welcoming nature of the staff, who are often described as friendly, helpful, and accommodating. There are several mentions of staff members like Dani and Danny, who appear to have made a particularly positive impact during guests' visits. The general attitude of the staff is perceived favorably, with many going above and beyond to ensure guests felt comfortable and had everything they needed. Despite some concerns about short staffing, the team is praised for managing well and maintaining a friendly and relaxed atmosphere, particularly in the bar area, which is noted for having a great vibe.
Some reviews, however, mention instances of staff members being unprofessional or unfriendly, suggesting a degree of inconsistency in service levels. Guest experiences in the restaurant are mixed, with some describing the service as poor, while others found it fantastic. Overall, the location and friendliness of the staff seem to be strong positives for many visitors, contributing to a generally warm and welcoming experience at the lodge.
Pool
Visitors to Alpine Retreat Mt Buller have mixed feelings about the pool facilities. While the pool is highlighted as a favorite among children and provides a fun complement to the games room, there are several mentions of the pool being less warm than anticipated. Adults also appear to enjoy the pool and spa, finding them to be relaxing spots, especially after an active day on the slopes. Despite this, some guests noted discrepancies between the pool and spa's reality versus their portrayal in photos, leading to some disappointment. Additionally, maintenance issues occasionally disrupted their experience, such as the pool being non-functional at times and the spa's heater not working properly. Nonetheless, the convenience of the lodge's location, being a short walk from the main village and near a ski lift, along with other amenities like the free pool table in the bar, continues to make it a popular choice for visitors.
Family
The Alpine Retreat Mt Buller shines when it comes to providing a welcoming atmosphere for families. With family accommodation options and a dedicated kids' games room, it seems to cater well to those traveling with children. The on-site Italian restaurant garners appreciation for its family-friendly vibe and comforting cuisine, making dining a pleasant experience. The bar and restaurant area offer a relaxing atmosphere with reasonable prices on food and drinks, which parents seem to appreciate. However, some reviews suggest that it might not always be the perfect choice for guests with young kids due to certain arrangements, like proximity to the nightclub. Overall, the establishment is recognized for its accommodating rooms and friendly service, ensuring a pleasant stay for families looking to enjoy the stunning location and family-oriented amenities.
Yes, Alpine Retreat Mt Buller has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
Yes, a spa is available at Alpine Retreat Mt Buller.
No, Alpine Retreat Mt Buller doesn't allow dogs.
Yes, parking facilities are available at Alpine Retreat Mt Buller.