Thermas Hotel Mossoró
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Summary of reviewsThermas Hotel Mossoró is widely praised for its strategic and convenient location, making it an excellent stop for travelers. Guests appreciate its proximity to major highways, dining spots, supermarkets and the Mossoró shopping center, all complemented by a relaxing atmosphere with lush gardens and a picturesque lake area. The hotel excels in offering a comfortable stay with spacious, well-air-conditioned rooms and quality accommodations, despite a few critiques regarding noise and certain rooms' distances from key locations.
The hotel’s breakfast is a significant highlight with guests commending its excellent variety and quality. Freshly prepared dishes, an abundance of choices and attentive service contribute to an outstanding breakfast experience. However, peak times can lead to crowded dining areas and occasional delays in replenishment.
Dinner services at Thermas Hotel Mossoró receive mixed reactions. While the Japanese restaurant and many dishes are well-regarded for their quality, some guests find the à la carte options overpriced and lacking consistency. Service quality also varies with high praise given to some staff but notes of slow service, particularly at poolside bars.
The hotel’s amenities, especially the thermal pools and water park, are a major draw. The pools are described as wonderful and perfect for relaxation, appealing to families and leisure travelers alike. The well-maintained gardens and leisure areas enhance the overall stay, though cleanliness issues with the pool and some rooms are noted. Room updates and maintenance are ongoing but inconsistent with many areas in need of renovation.
Staff are frequently lauded for their courteous and attentive service, particularly at the reception and restaurants, although some mixed feedback about service during busy times exists. The free Wi-Fi service is seen as needing improvement with guests reporting fluctuating signals and limited availability in outdoor areas.
The gym receives positive feedback for its quality equipment, despite some maintenance issues. Parking is generally favorable due to its spaciousness and free access, although there are occasional maintenance and safety concerns.
Overall, Thermas Hotel Mossoró offers a family-friendly environment with extensive facilities for entertainment and relaxation. While there are areas for improvement, especially in terms of room updates, pool cleanliness and consistent service, the hotel’s strategic location, excellent breakfast and appealing thermal pools make it a favored choice for travelers seeking both convenience and relaxation.
Categories
The hotel’s breakfast is a significant highlight with guests commending its excellent variety and quality. Freshly prepared dishes, an abundance of choices and attentive service contribute to an outstanding breakfast experience. However, peak times can lead to crowded dining areas and occasional delays in replenishment.
Dinner services at Thermas Hotel Mossoró receive mixed reactions. While the Japanese restaurant and many dishes are well-regarded for their quality, some guests find the à la carte options overpriced and lacking consistency. Service quality also varies with high praise given to some staff but notes of slow service, particularly at poolside bars.
The hotel’s amenities, especially the thermal pools and water park, are a major draw. The pools are described as wonderful and perfect for relaxation, appealing to families and leisure travelers alike. The well-maintained gardens and leisure areas enhance the overall stay, though cleanliness issues with the pool and some rooms are noted. Room updates and maintenance are ongoing but inconsistent with many areas in need of renovation.
Staff are frequently lauded for their courteous and attentive service, particularly at the reception and restaurants, although some mixed feedback about service during busy times exists. The free Wi-Fi service is seen as needing improvement with guests reporting fluctuating signals and limited availability in outdoor areas.
The gym receives positive feedback for its quality equipment, despite some maintenance issues. Parking is generally favorable due to its spaciousness and free access, although there are occasional maintenance and safety concerns.
Overall, Thermas Hotel Mossoró offers a family-friendly environment with extensive facilities for entertainment and relaxation. While there are areas for improvement, especially in terms of room updates, pool cleanliness and consistent service, the hotel’s strategic location, excellent breakfast and appealing thermal pools make it a favored choice for travelers seeking both convenience and relaxation.
Resort with Spa
This resort features a spa and multiple pools, including a waterslide and lazy river. It offers facials, body wraps, and body treatments.
Dog Friendly Resort
This resort is pet-friendly, allowing one dog under 10 kg for an additional fee, and cats are also welcome. It has several amenities for both humans and pets to enjoy like 14 outdoor swimming pools, a complimentary water park, and three on-site restaurants.
Resort with Swimming Pool
This resort features 12 outdoor pools, a children's pool, and free access to a water park with a lazy river and waterslides. It also includes 3 restaurants, a poolside bar, and a fitness center, making it ideal for families and those seeking extensive recreational options.
Heated Pool Pool Water Slide Outdoor Pool
Business Resort
As a resort, it is likely to offer essential business amenities such as meeting rooms, business center, and reliable internet access. It caters to both short and long stays for business travelers.
Resort with Parking
Parking is available on site at Thermas Hotel Mossoró. Free self-parking is provided, and parking is included with the stay.
Resort with Gym
Beyond its thermal waters, this hotel has a fitness center suitable for a full workout. It's a great option for health and relaxation.
Resort with Outdoor Pool
This resort stands out with its impressive 12 outdoor pools, a children's pool, a lazy river, and a waterslide, offering extensive aquatic entertainment for all ages. It also provides free water park access and a poolside bar for added convenience and enjoyment.
Resort with Heated Pool
This resort features a large thermal water complex with 12 interconnected pools of naturally heated water, offering a unique heated pool experience.
Family Friendly Resort
Romantic Resort
Accessible Resort
Small Resort
Resort with Tennis Courts
4-Star Resort
Resort with Pool Water Slide
Guest Reviews
Thermas Hotel Mossoró is praised for its excellent and strategic location, making it an ideal stop for travelers, especially those en route to Fortaleza or passing through major highways. Guests appreciate the hotel's proximity to the main road, which provides easy access to dining and leisure spots, restaurants, supermarkets and the Mossoró shopping center. The location is also highlighted for its convenience and accessibility, offering a relaxing atmosphere with beautiful natural surroundings, including lush gardens and a lake area.
The hotel is commended for its wonderful thermal pools and a water park that appeals to families and those looking to unwind. The spacious and comfortable rooms add to the overall positive experience with many guests noting the ease of booking and the quality of the accommodations. Despite a few mentions of noise from the nearby highway and some rooms being far from the entrance or event locations, the general consensus is that the hotel's setting is beneficial for both leisure and business travelers.
Overall, Thermas Hotel Mossoró offers a great balance of location, comfort and amenities, making it a favored choice for guests seeking both relaxation and convenience.
Thermas Hotel Mossoró is highly praised for its breakfast offerings, consistently described as excellent, wonderful and exceptional across numerous guest reviews. Visitors appreciate the breakfast's impressive variety, including hot dishes like made-to-order omelets and tapiocas, freshly baked cakes and an array of fruits and breads. The freshness and abundance of the food stand out with many guests noting that the breakfast not only met but often exceeded their expectations.
The dedicated and attentive staff receive commendations for their service at breakfast, contributing to an overall positive experience. Additionally, the setting for breakfast is often mentioned as pleasant and conducive to enjoyment.
While the feedback is predominantly positive, a few guests did note issues such as crowded dining areas during peak times and occasional delays in replenishing items. Some reviews also mentioned a decline in the variety and quality of options compared to previous visits.
Overall, the breakfast at Thermas Hotel Mossoró is a major highlight, complemented by the hotel’s extensive facilities, such as thermal pools and ample leisure spaces, making it a recommended destination for families and leisure travelers alike.
Thermas Hotel Mossoró offers a varied dining experience that caters to different culinary preferences. Many guests highlight the exceptional food quality at the on-site restaurants with particular praise for the Japanese restaurant, which provides well-prepared sushi and an immersive dining experience. The breakfast and lunch offerings are frequently described as delicious with well-prepared dishes and a pleasant atmosphere.
However, the hotel’s dinner service appears to be a contentious point. While some guests have enjoyed excellent meals, others have found the dinner menu overpriced and the food lacking in quality. The à la carte options seem to receive mixed reviews, ranging from high praise to disappointment.
Service quality at the restaurants has also garnered mixed feedback. Some guests commend the attentive and friendly staff, while others note that service can be slow, especially at the poolside bars. Furthermore, the menu variety has been a subject of critique with some guests finding it limited, particularly for dinner.
Overall, while Thermas Hotel Mossoró excels in several areas, particularly its sushi and breakfast offerings, there is room for improvement in the consistency and value of its dinner service.
Thermas Hotel Mossoró offers a mix of impressions when it comes to their rooms. On the positive side, guests frequently praise the spaciousness and cleanliness of the rooms, along with the comfort of the beds. The rooms are noted for being well air-conditioned and organized, which contributes to a pleasant and cozy stay. Many guests also appreciate the large size of the rooms and find them suitable for families with clean towels and sheets provided daily.
However, the reviews reveal several areas in need of improvement. The majority of the accommodations are described as old and in need of urgent renovation with many guests noting issues like mold, peeling paint and outdated furnishings. Several guests mention problems with the bathrooms, including cramped spaces, non-functional fixtures and poor ventilation. The lack of outlets and modern amenities are additional concerns with some rooms described as dark and stuffy.
Access to the rooms can be challenging, especially since they are spread out and some are far from the reception and main facilities. The presence of insects and occasional sand on the floor detracts from the experience for some.
While the hotel is undergoing updates in some areas, these efforts appear inconsistent. For those rooms that have been modernized, the improvements are appreciated, but the majority of the rooms require more attention to meet the expectations of the guests fully. Overall, while the comfort and size of the rooms are strong points, consistent maintenance and modernization are necessary to enhance the guest experience at Thermas Hotel Mossoró.
Thermas Hotel Mossoró offers guests a mixed experience when it comes to beds and bedding. Predominantly positive, many guests have praised the hotel for its very large and comfortable beds, often highlighting their ample space and the cozy feel of the mattresses. Several reviews mention excellent and wonderful beds with some specifying the quality of the pillows and the proper amount of them provided.
However, there are also mentions of inconsistencies. While many find the beds comfortable and of good quality, a number of reviews point out old and uncomfortable mattresses that need replacement or better upkeep. Some guests have specifically noted that the bed linens and bedding can be stained or worn, leaving room for improvement.
Overall, the majority of reviews suggest that the beds at Thermas Hotel Mossoró are quite satisfactory with a substantial number of guests expressing high levels of comfort and contentment with their sleeping arrangements.
Thermas Hotel Mossoró offers a mixed experience when it comes to cleanliness. The rooms are generally described as spacious with clean and organized settings, providing a comfortable environment. Common areas, gardens and outdoor spaces also receive positive remarks for their upkeep, maintaining a pleasant aesthetic throughout the hotel. Guests appreciate very good air conditioning and strong showers, which contribute to an enjoyable stay.
However, multiple reviews highlight significant concerns with cleanliness in certain areas. The pools are frequently mentioned as needing more regular cleaning. Instances of dirty pool tiles, greasy edges and even a smell of urine around the thermal pools were noted, reflecting a lack of thorough maintenance. Some guests also reported issues with unpleasant odors from towels and bed linens, suggesting that further attention to laundry processes is essential.
Rooms also varied in cleanliness standards with some guests finding dusty curtains, moldy ceilings and dirty sheets upon arrival. Maintenance issues, such as clogged drains and water leaks in bathrooms, were also reported, pointing to an overall need for more rigorous upkeep and renovation efforts.
While the hotel has commendable aspects, particularly in certain room conditions and communal areas, it faces crucial challenges that need to be addressed to enhance the guest experience fully. Improving pool cleanliness, regular maintenance and ensuring a consistent standard of room hygiene are necessary steps for the hotel to align with the positive aspects mentioned by guests.
Guest reviews for Thermas Hotel Mossoró frequently commend the courteous and attentive staff, notably at the reception and restaurants. The service from the hotel employees is described as outstanding and impeccable with many guests highlighting their polite, friendly and helpful nature. Specific names like Jocenir, Jéssica, Larissa, José, Marco and Isaias are mentioned favorably for their excellent service and efficiency.
The majority of guests appreciate the staff's readiness to assist and their kind demeanor, often going out of their way to ensure a pleasant stay. The reception area receives mixed feedback with some guests praising the staff’s hospitality, while others encountered unhelpful and inattentive service. Issues such as slow service during peak times at the poolside and restaurant areas, as well as inadequate staffing levels, were noted by a few reviewers. Despite these occasional drawbacks, the overall impression from guests is positive, emphasizing the staff’s dedication to providing a welcoming and accommodating experience.
Thermas Hotel Mossoró presents beautiful amenities and a convenient location with free access to parking, but their Wi-Fi service shows significant room for improvement according to guest reviews. While some users have found the internet to be very fast, many have reported issues such as fluctuating signals and inconsistent connectivity in room areas. Wi-Fi access is limited mainly to the rooms with no availability in outdoor and leisure areas, notably around the pool. Guests often highlighted the need for a broader and more reliable internet distribution across the hotel premises. Several reviews indicated that the internet service is subpar with calls for enhancements to improve the overall guest experience.
Thermas Hotel Mossoró is renowned for its excellent thermal pools, which offer guests a truly relaxing experience. The pools receive high praise with many guests describing them as wonderful, fantastic and simply marvelous. The thermal waters are considered perfect for those looking to enjoy a unique and soothing bath, especially beneficial after a long journey. With varying temperatures, these pools provide a compelling reason to visit the hotel. In addition to the pools, guests appreciate the hotel's well-maintained structure, including an old yet well-preserved water park and a commendable leisure area. The Onsen restaurant is also a high point, offering excellent food and attentive staff. Overall, the thermal pools stand out as the most appealing feature, offering a spectacular and relaxing retreat for visitors.
Thermas Hotel Mossoró offers a gym that garners mostly positive feedback from guests. Many reviews highlight the gym as good or even perfect with some calling it excellent and expressing a desire to return. Guests appreciate the inclusion and quality of the gym, saying it exceeds typical hotel standards. However, there are areas for improvement: some equipment is broken and in need of maintenance and the lighting could be brighter. Despite these issues, the gym's overall equipment quality and small size—with only two treadmills—still receive praise. The positive aspects of the gym seem to outweigh the negatives, making it a worthwhile facility for fitness enthusiasts staying at the hotel.
Thermas Hotel Mossoró is often praised for its extensive pool facilities, making it an ideal destination for families and children. The hotel's water park is a significant attraction, featuring an array of slides and heated pools that cater to all ages. Many guests highlight the thermal pools as a standout feature, appreciating their warmth, especially at night, which provides a unique and relaxing experience.
The pool area is described as spacious and well-structured with various pools offering different temperatures to suit everyone's preferences. The pools' availability until late in the evening is also positively noted, allowing guests to enjoy them at their leisure. Live music near the pools adds to the vibrant atmosphere, enhancing the overall experience.
Despite the many praises, some guests have mentioned issues with pool cleanliness, pointing out instances of dirty water and poorly maintained facilities. However, other reviews contradict this, appreciating the clean and well-kept state of the thermal pools.
The hotel's family-friendly environment, pleasant outdoor space and excellent amenities like the breakfast and on-site restaurants further contribute to a comfortable and enjoyable stay. Overall, Thermas Hotel Mossoró's pools remain a central and beloved feature, promising fun and relaxation for all its visitors.
The parking area at Thermas Hotel Mossoró receives a mix of feedback from guests. On the positive side, visitors frequently mention that the parking lot is spacious and free, providing plenty of room and shaded areas for vehicles. Ample parking is always available, making it easy to find a spot. For those traveling with electric cars, there is also a charger available, adding a convenient touch for eco-conscious guests.
However, some criticisms include a lack of maintenance leading to issues such as flooding due to poor drainage and unfinished areas that result in dirt spreading to cars and rooms. Additionally, some areas of the parking lot are reported to be very dark at night and unmonitored, raising safety concerns. Despite these drawbacks, the overall ample space and free access make it a generally favorable aspect of staying at the hotel.
Thermas Hotel Mossoró stands out as an ideal destination for families, especially those with children. Guests frequently highlight the hotel's extensive and impressive facilities, including a fantastic water park that is a hit with kids. The thermal pools, coupled with a variety of leisure options, ensure entertainment for all ages throughout the day and well into the night. Children can enjoy shallow pools, numerous toys and even encounters with various animals.
Parents appreciate the family-friendly atmosphere and the opportunity for relaxation in a cozy and tranquil environment. The presence of live music on weekends adds to the fun. The hotel's breakfast receives particular praise for its exceptional variety and freshness, making mornings a delightful experience.
Overall, the excellent structure and array of activities provide a comfortable and fun stay for families, making Thermas Hotel Mossoró a top recommendation for family vacations in the region.
Thermas Hotel Mossoró offers a mixed experience, but many guests highlight the good aspects. The cost-benefit of the thermal baths is highly appreciated with fair prices for fair accommodations. The hotel's structure and overall service are excellent, making it worth considering for a stay. Guests particularly praise the apartment rooms and the outdoor areas, which contribute to an excellent experience. The leisure area and breakfast also receive positive mentions for their enjoyment value.
However, some feel the hotel doesn't quite match a typical four-star standard throughout with only the Onsen restaurant living up to such expectations. Maintenance issues and ongoing renovations are noted, suggesting it's worth waiting for upgrades to be completed for a better experience. There are mentions of subpar reception services, indicating the need for improved staff presence, especially for an expensive hotel. Despite these concerns, many visitors express a desire to return soon.
Thermas Hotel Mossoró offers a pleasant stay for business travelers, providing an excellent balance for those on work trips. While the reviews did not explicitly detail business-specific amenities, the hotel is lauded for its ability to cater to work-related needs. The restaurant offers very tasty food, ensuring guests have access to quality dining on-site. Positioned conveniently next to the road, it serves effectively as a stopover hotel with a refreshing green area for a relaxing environment. This combination of functional and leisurely elements makes it a suitable choice for both business and leisure stays.
Thermas Hotel Mossoró offers guests a visually appealing environment with spacious rooms and beautiful facilities. However, the experience for guests with disabilities or mobility issues appears mixed. While the staff has shown a willingness to assist, such as arranging accessible rooms, certain structural elements detract from overall accessibility. Notable challenges include the considerable distance between the adapted unit and key areas like the reception, restaurant and leisure zones and issues like steep access ramps with broken safety barriers. Additionally, the absence of an elevator and the necessity to navigate large flights of stairs can be problematic, particularly for elderly guests.
While some guests cited the hotel's good location as a point of accessibility, they also pointed out the need for modernizing structures to enhance comfort and accessibility. Specific issues such as dark rooms with few charging outlets and occasional lapses in staff organization were also mentioned. In light of these factors, Thermas Hotel Mossoró seems to have a solid foundation but could benefit from targeted improvements to better accommodate guests with disabilities.
Thermas Hotel Mossoró features a variety of pools with slides designed to entertain both kids and adults. The children's water park, complete with thermal pools, has been identified as a highlight for families, providing ample activities for the little ones. Additionally, the pool bar operates efficiently and offers reasonably priced options, adding to the overall experience. However, some maintenance issues have been noted, particularly with the water slide staircase, which needs upkeep and specific slides that have had reports of scratches. Despite these drawbacks, the thermal pools and excellent breakfast variety contribute to making this hotel a solid choice for families traveling with children.
The heated pools at Thermas Hotel Mossoró receive considerable praise from guests, highlighting them as a key feature of the hotel. Visitors often describe the pools as great, very relaxing and beneficial with a particular emphasis on their warmth and relaxing qualities. The heated pools are frequently mentioned as a standout feature, offering comfort and enjoyment, especially at night. Guests appreciate the thermal water, noting it to be very good and a special attraction worth staying late for. Both kids and adults can enjoy the warm pools, which adds to the overall experience of relaxation and fun. The area around the heated pools is also noted for being nice, making it a delightful place to unwind.
Thermas Hotel Mossoró features a beautiful outdoor area that guests appreciate. The hotel is particularly praised for its great swimming and thermal pools, which are described as wonderful and warm at night. The overall cleanliness of the pools is generally good, making them a notable aspect of the guest experience.
Thermas Hotel Mossoró offers a charming getaway, perfect for those seeking a peaceful and cozy escape. The hotel's thermal pools provide a unique evening ambiance with live music, creating a serene atmosphere that is ideal for relaxation and rejuvenation. The romantic decoration of the rooms surpasses expectations, adding a special touch to the stay. Guests who opt for the romantic package find everything delivered as promised, making it a delightful surprise for special occasions. The staff is notably attentive and the entire environment is very pleasant. Despite some minor disappointments, such as the Valentine's Day dinner, the overall experience at Thermas Hotel Mossoró is highly recommended for a tranquil and enjoyable stay.
Thermas Hotel Mossoró offers pet-friendly accommodations with a daily fee of R$50.00. However, guests should be mindful of the significant restrictions placed on pets' access to the hotel’s facilities. While the hotel does accept pets, they are not allowed to roam around freely and are primarily confined to the room. This policy has left some guests feeling disappointed, as they feel they are paying a substantial fee without adequate provisions for their pets. The leisure areas of the hotel are off-limits to pets and despite the initial attraction of bringing pets along, the restricted movement can be cumbersome. Pets are not allowed in the park areas even on a leash, which further limits their enjoyment. On the plus side, the hotel grounds feature animals such as ducks and peacocks that roam freely, which can be an entertaining sight for guests. Individuals planning to travel with pets should consider these restrictions and extra costs before booking.
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Location
The hotel is commended for its wonderful thermal pools and a water park that appeals to families and those looking to unwind. The spacious and comfortable rooms add to the overall positive experience with many guests noting the ease of booking and the quality of the accommodations. Despite a few mentions of noise from the nearby highway and some rooms being far from the entrance or event locations, the general consensus is that the hotel's setting is beneficial for both leisure and business travelers.
Overall, Thermas Hotel Mossoró offers a great balance of location, comfort and amenities, making it a favored choice for guests seeking both relaxation and convenience.
Breakfast
The dedicated and attentive staff receive commendations for their service at breakfast, contributing to an overall positive experience. Additionally, the setting for breakfast is often mentioned as pleasant and conducive to enjoyment.
While the feedback is predominantly positive, a few guests did note issues such as crowded dining areas during peak times and occasional delays in replenishing items. Some reviews also mentioned a decline in the variety and quality of options compared to previous visits.
Overall, the breakfast at Thermas Hotel Mossoró is a major highlight, complemented by the hotel’s extensive facilities, such as thermal pools and ample leisure spaces, making it a recommended destination for families and leisure travelers alike.
Dinner
However, the hotel’s dinner service appears to be a contentious point. While some guests have enjoyed excellent meals, others have found the dinner menu overpriced and the food lacking in quality. The à la carte options seem to receive mixed reviews, ranging from high praise to disappointment.
Service quality at the restaurants has also garnered mixed feedback. Some guests commend the attentive and friendly staff, while others note that service can be slow, especially at the poolside bars. Furthermore, the menu variety has been a subject of critique with some guests finding it limited, particularly for dinner.
Overall, while Thermas Hotel Mossoró excels in several areas, particularly its sushi and breakfast offerings, there is room for improvement in the consistency and value of its dinner service.
Rooms
However, the reviews reveal several areas in need of improvement. The majority of the accommodations are described as old and in need of urgent renovation with many guests noting issues like mold, peeling paint and outdated furnishings. Several guests mention problems with the bathrooms, including cramped spaces, non-functional fixtures and poor ventilation. The lack of outlets and modern amenities are additional concerns with some rooms described as dark and stuffy.
Access to the rooms can be challenging, especially since they are spread out and some are far from the reception and main facilities. The presence of insects and occasional sand on the floor detracts from the experience for some.
While the hotel is undergoing updates in some areas, these efforts appear inconsistent. For those rooms that have been modernized, the improvements are appreciated, but the majority of the rooms require more attention to meet the expectations of the guests fully. Overall, while the comfort and size of the rooms are strong points, consistent maintenance and modernization are necessary to enhance the guest experience at Thermas Hotel Mossoró.
Beds
However, there are also mentions of inconsistencies. While many find the beds comfortable and of good quality, a number of reviews point out old and uncomfortable mattresses that need replacement or better upkeep. Some guests have specifically noted that the bed linens and bedding can be stained or worn, leaving room for improvement.
Overall, the majority of reviews suggest that the beds at Thermas Hotel Mossoró are quite satisfactory with a substantial number of guests expressing high levels of comfort and contentment with their sleeping arrangements.
Cleanliness
However, multiple reviews highlight significant concerns with cleanliness in certain areas. The pools are frequently mentioned as needing more regular cleaning. Instances of dirty pool tiles, greasy edges and even a smell of urine around the thermal pools were noted, reflecting a lack of thorough maintenance. Some guests also reported issues with unpleasant odors from towels and bed linens, suggesting that further attention to laundry processes is essential.
Rooms also varied in cleanliness standards with some guests finding dusty curtains, moldy ceilings and dirty sheets upon arrival. Maintenance issues, such as clogged drains and water leaks in bathrooms, were also reported, pointing to an overall need for more rigorous upkeep and renovation efforts.
While the hotel has commendable aspects, particularly in certain room conditions and communal areas, it faces crucial challenges that need to be addressed to enhance the guest experience fully. Improving pool cleanliness, regular maintenance and ensuring a consistent standard of room hygiene are necessary steps for the hotel to align with the positive aspects mentioned by guests.
Staff
The majority of guests appreciate the staff's readiness to assist and their kind demeanor, often going out of their way to ensure a pleasant stay. The reception area receives mixed feedback with some guests praising the staff’s hospitality, while others encountered unhelpful and inattentive service. Issues such as slow service during peak times at the poolside and restaurant areas, as well as inadequate staffing levels, were noted by a few reviewers. Despite these occasional drawbacks, the overall impression from guests is positive, emphasizing the staff’s dedication to providing a welcoming and accommodating experience.
Wi-Fi
Spa
Gym
Pool
The pool area is described as spacious and well-structured with various pools offering different temperatures to suit everyone's preferences. The pools' availability until late in the evening is also positively noted, allowing guests to enjoy them at their leisure. Live music near the pools adds to the vibrant atmosphere, enhancing the overall experience.
Despite the many praises, some guests have mentioned issues with pool cleanliness, pointing out instances of dirty water and poorly maintained facilities. However, other reviews contradict this, appreciating the clean and well-kept state of the thermal pools.
The hotel's family-friendly environment, pleasant outdoor space and excellent amenities like the breakfast and on-site restaurants further contribute to a comfortable and enjoyable stay. Overall, Thermas Hotel Mossoró's pools remain a central and beloved feature, promising fun and relaxation for all its visitors.
Parking
However, some criticisms include a lack of maintenance leading to issues such as flooding due to poor drainage and unfinished areas that result in dirt spreading to cars and rooms. Additionally, some areas of the parking lot are reported to be very dark at night and unmonitored, raising safety concerns. Despite these drawbacks, the overall ample space and free access make it a generally favorable aspect of staying at the hotel.
Family
Parents appreciate the family-friendly atmosphere and the opportunity for relaxation in a cozy and tranquil environment. The presence of live music on weekends adds to the fun. The hotel's breakfast receives particular praise for its exceptional variety and freshness, making mornings a delightful experience.
Overall, the excellent structure and array of activities provide a comfortable and fun stay for families, making Thermas Hotel Mossoró a top recommendation for family vacations in the region.
4 Star
However, some feel the hotel doesn't quite match a typical four-star standard throughout with only the Onsen restaurant living up to such expectations. Maintenance issues and ongoing renovations are noted, suggesting it's worth waiting for upgrades to be completed for a better experience. There are mentions of subpar reception services, indicating the need for improved staff presence, especially for an expensive hotel. Despite these concerns, many visitors express a desire to return soon.
Business
Accessible
While some guests cited the hotel's good location as a point of accessibility, they also pointed out the need for modernizing structures to enhance comfort and accessibility. Specific issues such as dark rooms with few charging outlets and occasional lapses in staff organization were also mentioned. In light of these factors, Thermas Hotel Mossoró seems to have a solid foundation but could benefit from targeted improvements to better accommodate guests with disabilities.
Pool Water Slide
Heated Pool
Outdoor Pool
Romantic
Dog Friendly
Yes, Thermas Hotel Mossoró has pool(s) that belong to one or more of the following categories: Heated Pool, Pool Water Slide, Outdoor Pool.
Yes, a spa is available at Thermas Hotel Mossoró.
Yes, Thermas Hotel Mossoró welcomes dogs.
Yes, parking facilities are available at Thermas Hotel Mossoró.
Yes, Thermas Hotel Mossoró has a gym.
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