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Summary of reviewsExcelsior Hôtel Spa Sainte-Adèle offers a generally positive experience for its guests, particularly lauded for its advantageous location and well-maintained facilities. Situated near key highways and family-friendly attractions, the hotel is an ideal hub for exploring Sainte-Adèle and surrounding areas like Saint-Sauveur and Lake Rond's Jean Guy Caron Beach. The environment, surrounded by serene trees, offers a peaceful retreat, albeit with occasional noise from nearby busy roads. The overall ambiance is quiet and pleasant.
The hotel’s dining options receive high praise with guests enjoying delicious and well-priced meals at the in-house restaurant, especially highlighting the hearty portions and diverse menu. Most diners appreciated the friendly staff and the cozy atmosphere, although occasional slow service was noted. Breakfast, while generally regarded as tasty with professional service, struck some guests as expensive, especially when not included in the room rate.
Room accommodations vary but are mostly described as spacious, comfortable and well-equipped with amenities such as whirlpool baths and fireplaces in certain suites. However, a recurring theme among guests points to a need for updates and better maintenance with some rooms showing signs of aging, such as peeling paint and outdated furniture. Cleanliness is another mixed area, where many guests found their rooms and common areas tidy, but others noted issues such as dust, hair and stains.
The hotel's staff garners considerable positive remarks for their attentiveness, friendliness and professional demeanor, though sporadic complaints about rudeness or unhelpfulness occasionally surface during peak times. Wi-Fi at the hotel gets mixed reviews, often cited as unstable and weak, particularly on the second floor, though it is accessible around the pools.
Spa facilities contribute to a relaxing stay with positive feedback on the indoor and outdoor pools and the overall spa environment. Maintenance issues, particularly with the outdoor spas' water temperature and cleanliness, were noted by some guests. Similarly, the pool areas are appreciated but could benefit from better winter upkeep and less chlorine in the indoor pool.
Lastly, the hotel's amenities such as the tennis courts and parking show room for improvement. The tennis courts require maintenance, while parking is generally convenient and ample with occasional challenges during peak times.
Overall, Excelsior Hôtel Spa Sainte-Adèle offers a satisfying stay with plenty of positive highlights, particularly its location, dining and friendly staff, though certain areas like room updates and facility maintenance could enhance the guest experience further.
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