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Summary of reviewsHoliday Inn Express Frankfurt Airport by IHG, receives commendable praise across various aspects, making it a favored choice among travelers. The hotel's location is notably strategic, offering easy access to Frankfurt Airport within a 10 to 15-minute drive and excellent connectivity via major highways like the A3 and A5. The convenience is further enhanced by shuttle services, making it an ideal stopover. However, its distance from Frankfurt city center and local shops, as well as some road noise, makes it less appealing for tourists aiming to explore the city without a vehicle.
Guests consistently highlight the hotel's breakfast as a standout feature. The breakfast buffet is rich, diverse and plentiful, catering to early travelers with a wide array of healthy and delicious options, including fresh fruit, pastries, eggs and even a pancake machine. This offering, which starts at 5:45 am, is often praised for its quality, variety and excellent value for money.
While the hotel lacks a dedicated dinner restaurant, the bar serves pizza around the clock and the staff provide recommendations and discount vouchers for nearby dining options. Guests enjoy a range of nearby culinary spots, such as an Italian diner and a German restaurant, adding to the hotel's appeal despite the absence of an in-house dinner venue.
The rooms receive mixed reviews predominantly positive for their modernity, cleanliness and well-maintained facilities. Guests appreciate the stylish décor and functional amenities, although the compact size, particularly of family rooms and issues with fold-out beds and air conditioning can detract from the stay. Noise from the street and older windows can also affect comfort levels.
Cleanliness is a strong point for the hotel with numerous guests describing the environment as very clean and well-maintained, though some mention occasional lapses. Generally, the hotel upholds a high standard, contributing to a pleasant stay.
The staff at the hotel are repeatedly praised for their friendliness, efficiency and willingness to assist. Name-dropping commendations highlight individuals known for their exceptional service, emphasizing a welcoming and supportive atmosphere. Minor negative interactions are occasionally mentioned but are rare.
Wi-Fi service is an area where the hotel receives mixed feedback. While the connection is strong in common areas like the lobby, its reliability in the rooms is often poor, significantly affecting guests who need a stable internet connection in their rooms.
Parking at the hotel is another point of contention due to its high cost of 18 euros per night. While the parking lot is secure and comfortable, the fees are considered excessive and the limited number of spaces can be problematic during peak seasons.
For families, the hotel offers value with its family-friendly amenities and budget-friendly options. However, the small room sizes and uncomfortable extra beds can be challenging for those with more than two children or older kids.
Overall, the Holiday Inn Express Frankfurt Airport stands out for its convenient location, high-quality breakfast and professional staff, making it an appealing choice for short stays and transit travel despite some room, Wi-Fi and parking concerns.
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