Grand Cantalagua Hotel Morelia, BW Signature Collection
Morelia
19.68350000,
-101.18351900
,
Av. Ventura Puente Esq. Av Carmelinas Col. Felix Ireta
(Show on Map)
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsThe Best Western PLUS Gran Hotel Morelia is widely appreciated for its prime location, offering easy access to key attractions such as the zoo, convention center, shopping malls and the historic center. Its central yet quiet setting provides a serene atmosphere, complemented by the convenience of ample parking and proximity to various dining and entertainment options. The hotel features spacious and clean rooms, friendly staff and excellent amenities, including gardens and a heated pool, making it a preferred choice for both business and leisure travelers.
The breakfast at the hotel receives high acclaim for its quality, variety and flavor. Guests enjoy a rich buffet with a wide array of delicious dishes and commend the cleanliness and outstanding service. The dining experience is enhanced by live music and both indoor and outdoor seating options, though some mention the cost and occasional crowding.
Dinner at the on-site Confort restaurant is also praised for its delicious and varied menu with highlights including stone oven pizza, pipian and lasagna. While the food quality is well-regarded, the service receives mixed reviews with some guests noting unhelpful waitstaff and cleanliness issues. Nevertheless, the overall dining experience remains positive, especially given the green surroundings and special weekend grill events.
The rooms are often lauded for their spaciousness, comfort and cleanliness. Guests appreciate the well-lit, modern aesthetics and luxurious bedding, though some mention that certain rooms are outdated and may have maintenance issues. Despite these occasional drawbacks, the hotel staff is responsive and provides prompt service, ensuring a pleasant stay.
Cleanliness is a strong point for the hotel with guests frequently praising the very clean rooms and common areas. The hotel's amenities and friendly staff further enhance the overall experience, despite a few isolated cases of maintenance needing attention.
The staff, particularly the cleaning personnel and restaurant waiters, receive high praise for their attentiveness and friendliness. However, the reception staff receives mixed reviews with some guests finding them unhelpful. Overall, the helpful and courteous service of the hotel employees significantly adds to a favorable guest experience.
The WiFi service at the hotel generally meets guest expectations with many commenting on its high speed and reliability. Although some have experienced connectivity issues on certain floors, the overall internet service is satisfactory.
The hotel's gym needs significant improvements with guests noting outdated and non-functional equipment and a poor-smelling environment. The pool, while popular and set in a visually appealing outdoor area, often has issues with water temperature and cleanliness, suggesting a need for better maintenance.
The tennis courts are well-maintained and easily accessible, providing a convenient and enjoyable activity for guests. The parking situation receives mixed reviews; while the ample and secure parking is appreciated, additional fees and limited availability during events pose challenges.
For families, the hotel is a standout, featuring large green areas, a playground and a pool that children particularly enjoy. The family-friendly breakfast buffet and overall pleasant environment make it an excellent choice for family vacations.
In summary, the Best Western PLUS Gran Hotel Morelia offers a comfortable, well-situated and family-friendly stay with excellent service, though some areas like the gym and pool need improvement. The combination of its prime location, quality dining and attentive staff make it a highly recommended choice for travelers.
Categories
The breakfast at the hotel receives high acclaim for its quality, variety and flavor. Guests enjoy a rich buffet with a wide array of delicious dishes and commend the cleanliness and outstanding service. The dining experience is enhanced by live music and both indoor and outdoor seating options, though some mention the cost and occasional crowding.
Dinner at the on-site Confort restaurant is also praised for its delicious and varied menu with highlights including stone oven pizza, pipian and lasagna. While the food quality is well-regarded, the service receives mixed reviews with some guests noting unhelpful waitstaff and cleanliness issues. Nevertheless, the overall dining experience remains positive, especially given the green surroundings and special weekend grill events.
The rooms are often lauded for their spaciousness, comfort and cleanliness. Guests appreciate the well-lit, modern aesthetics and luxurious bedding, though some mention that certain rooms are outdated and may have maintenance issues. Despite these occasional drawbacks, the hotel staff is responsive and provides prompt service, ensuring a pleasant stay.
Cleanliness is a strong point for the hotel with guests frequently praising the very clean rooms and common areas. The hotel's amenities and friendly staff further enhance the overall experience, despite a few isolated cases of maintenance needing attention.
The staff, particularly the cleaning personnel and restaurant waiters, receive high praise for their attentiveness and friendliness. However, the reception staff receives mixed reviews with some guests finding them unhelpful. Overall, the helpful and courteous service of the hotel employees significantly adds to a favorable guest experience.
The WiFi service at the hotel generally meets guest expectations with many commenting on its high speed and reliability. Although some have experienced connectivity issues on certain floors, the overall internet service is satisfactory.
The hotel's gym needs significant improvements with guests noting outdated and non-functional equipment and a poor-smelling environment. The pool, while popular and set in a visually appealing outdoor area, often has issues with water temperature and cleanliness, suggesting a need for better maintenance.
The tennis courts are well-maintained and easily accessible, providing a convenient and enjoyable activity for guests. The parking situation receives mixed reviews; while the ample and secure parking is appreciated, additional fees and limited availability during events pose challenges.
For families, the hotel is a standout, featuring large green areas, a playground and a pool that children particularly enjoy. The family-friendly breakfast buffet and overall pleasant environment make it an excellent choice for family vacations.
In summary, the Best Western PLUS Gran Hotel Morelia offers a comfortable, well-situated and family-friendly stay with excellent service, though some areas like the gym and pool need improvement. The combination of its prime location, quality dining and attentive staff make it a highly recommended choice for travelers.
Hotel with Spa
This hotel is surrounded by gardens and offers spa services. It provides a relaxing environment with convenient access to Morelia's attractions.
Family Friendly Hotel
This hotel offers a blend of comfort and convenience, with amenities suitable for families. Its location provides easy access to local attractions, ensuring a pleasant stay for both parents and children.
Romantic Hotel
This hotel is listed as a romantic hotel and is also identified as a luxury option suitable for honeymoons, indicating amenities and an atmosphere appealing to couples.
Hotel with Swimming Pool
This hotel offers elegant rooms and a warm pool, complemented by friendly staff and good buffet breakfast. Its location near the Morelia Convention Center adds to its appeal.
Heated Pool Outdoor Pool
Business Hotel
This hotel is relatively cost-effective and offers convenient amenities for business travelers. It provides comfortable accommodations and services suitable for both business and leisure.
Hotel with Parking
This hotel offers private car parking and is located next to the Convention Center and close to the commercial area of Morelia. It provides a secure and convenient parking option for guests.
Hotel with Gym
This hotel provides a fitness center, allowing guests to engage in physical activity and exercise. It supports a healthy lifestyle while traveling.
Hotel with Outdoor Pool
This hotel has an outdoor pool and offers elegant rooms with free WiFi. It is situated next to the Morelia Convention Centre.
Luxury Hotel
Hotel for Honeymoon
Hotel with Tennis Courts
5-Star Hotel
Hotel with Heated Pool
Guest Reviews
The Best Western PLUS Gran Hotel Morelia is exceptionally well-received for its prime location. Positioned in a safe and accessible area, the hotel is close to key attractions such as the zoo, convention center, shopping malls and the historic center. Guests consistently praise its proximity to various dining options and entertainment venues, making it a convenient base for exploring Morelia. The location is particularly noted for those attending events at the convention center or seeking easy access to major roads.
The hotel's surroundings are quiet yet central, providing a serene atmosphere away from the hustle and bustle of downtown while still being within a comfortable distance. Many reviews highlight the ample parking and the convenience of being able to explore the city on foot or by short drives. Additionally, the spacious and clean rooms, coupled with friendly staff and excellent amenities like gardens and a heated pool, contribute to a comfortable and enjoyable stay.
Overall, the combination of excellent location, comfort and quality services makes the Best Western PLUS Gran Hotel Morelia a highly recommended choice for both business and leisure travelers.
The breakfast experience at Best Western PLUS Gran Hotel Morelia receives high praise from guests for its quality, variety and flavor. The hotel offers a buffet breakfast that is rich, very complete and delicious, often described as excellent and super delicious. Guests consistently commend the abundance and variety of dishes available, noting that it caters to diverse tastes.
The restaurant's food, including breakfast, is acknowledged for its good quality and flavor with special mention of dishes prepared by skilled staff, such as the lady who makes omelets. Cleanliness during breakfast is maintained at a high standard and the dining experience is further enhanced by live music and exceptional service from the staff.
Despite some feedback about the cost being on the higher side and occasional issues like overcrowding, the overall sentiment remains positive about the breakfast offerings. The setting also adds to the dining pleasure with options for indoor and outdoor seating. While breakfast is not always included in the room rate, it remains a highly recommended part of the stay at this hotel.
The Confort restaurant at Best Western PLUS Gran Hotel Morelia receives high praise for its delicious and varied food, making it one of the highlights of a stay at the hotel. The menu offers a range of delectable options, from breakfast to dinner with notable mentions including stone oven pizza, Pipian, pepperoni pizza and lasagna. Diners can enjoy delightful dishes such as the offerings at the Shrimp Fair and the ample variety provided in the buffet, which is frequently described as very rich and satisfying.
While the restaurant's food quality is consistently lauded with guests highlighting the delicious seasoning and the freshness of the bread available around the clock via room service, there are some areas that need attention. Service at the restaurant has been met with criticism with reports of rude and unhelpful waiters. Additionally, some guests felt that certain meals were overpriced for what they received and the presence of flies in the dining area has been noted.
Despite these shortcomings, many guests find the overall price-quality ratio acceptable, appreciating the extensive and flavorful selection. The green areas surrounding the dining space and the general atmosphere contribute to a pleasant dining experience, enhanced by excellent service. Saturdays feature a special grill and barbecue, adding to the restaurant's appeal.
In summary, the restaurant at Best Western PLUS Gran Hotel Morelia offers a memorable gastronomic experience with its delicious and varied cuisine, though improvements in service and modernity could enhance the dining experience.
The rooms at Best Western PLUS Gran Hotel Morelia are often praised for their spaciousness and comfort. Guests frequently mention their satisfaction with the size, cleanliness and overall comfort of the rooms. The beds and pillows are noted for being luxurious, but a few guests found the pillows to be uncomfortably hard. Cleanliness is a recurring highlight with many reviewers appreciating the well-maintained environment and fresh, all-white bedding.
Several reviews emphasize the good lighting and modern aesthetics within some rooms, while others mention that certain rooms are outdated with worn furniture and old-fashioned elements like connecting doors that allow noise from neighboring rooms. Maintenance issues are occasionally reported, such as broken bathroom fixtures, faulty air conditioning and short-circuiting lights. However, the service team is responsive, often changing rooms or addressing issues promptly.
Facilities, including the room amenities, are well-regarded with guests mentioning good-sized rooms that provide a comfortable stay. Some rooms offer excellent views and the overall ambiance is relaxed and pleasant. A few negative points include the lack of a refrigerator in the rooms, occasional cleanliness issues like dust or hair on the bed and the sporadic problem of pests.
Overall, the rooms at this hotel offer a comfortable and spacious environment with excellent service and cleanliness, though some areas could benefit from updates and better maintenance. The hotel provides good value for money and is particularly suitable for a short stay in a large, pleasant setting.
The beds at Best Western PLUS Gran Hotel Morelia receive a notable amount of praise for their comfort. Many guests highlight the beds as being very comfortable and conducive to a restful sleep, enhanced by the overall peace and quiet of the hotel environment. The quality of the beds and the bedding is often mentioned with descriptors such as "super beds," "delicious beds," and "extremely comfortable." Cleanliness is also a recurring theme with many guests appreciating clean and comfortable sleeping conditions.
While most reviews are positive, some guests have noted issues with the pillows and mattresses. A few guests found the pillows to be too hard or too soft and there were occasional mentions of mattresses being worn out or too soft. Despite these few setbacks, the consensus points towards a generally high level of comfort provided by the beds.
In summary, guests can expect comfortable beds and clean bedding, which contribute significantly to a good night’s sleep, although preferences for pillow firmness and mattress hardness might vary.
Best Western PLUS Gran Hotel Morelia consistently receives positive feedback regarding its cleanliness. Guests frequently highlight the very clean rooms, spacious layouts and attentiveness of the cleaning staff. The hotel facilities, including common areas, are well-maintained, clean and comfortable. The friendly staff is frequently praised alongside the cleanliness, enhancing the overall guest experience. The hotel's location is also mentioned favorably, pairing well with its cleanliness and comfortable amenities.
A few isolated issues were noted, such as some areas needing maintenance and occasional oversights in cleaning specific spots like carpets and bathrooms. However, these instances do not overshadow the overwhelmingly positive remarks about the cleanliness and comfort of the hotel rooms. Overall, guests find the hotel to be a clean, comfortable and pleasant place to stay with friendly staff and good service contributing to a satisfying visit.
The staff at Best Western PLUS Gran Hotel Morelia is frequently praised for their attentiveness and friendliness, which seem to be a standout feature for many guests. The cleaning staff is particularly highlighted for their stellar service and reliability, ensuring a pleasant and comfortable stay. Restaurant waiters also receive commendations for their excellent service and warm demeanor.
However, there are mixed reviews concerning the reception staff. While some guests found them helpful and friendly, others mentioned instances of unprofessionalism and a lack of willingness to assist. Despite these occasional critiques, the overall service from the staff, including the valet parking team and general hotel employees, is described as very good with most guests appreciating the warm, helpful and courteous treatment they received.
In general, guests felt well-attended to, noting the staff's willingness to go above and beyond to cater to their needs. The positive interactions with the staff, combined with the hotel's clean and well-maintained facilities, contribute to a favorable overall experience at the hotel.
The WiFi services at 'Best Western PLUS Gran Hotel Morelia' have received a mix of feedback from guests, although the overall sentiment leans towards the positive. Notably, there are several mentions of excellent and high-speed WiFi with some guests highlighting an impressive ability to conduct videoconferences without any glitches. Many reviews also commend the good and stable internet service, often noting its reasonable speed and reliability. However, there are also mentions of instability and connection issues, particularly on certain floors, such as the fifth floor. Some guests experienced slow or non-functional internet on arrival and there were occasional difficulties with the visibility of the WiFi password. Despite these few setbacks, the hotel generally provides a satisfactory internet experience, surpassing the average in comparison to other accommodations.
The gym at Best Western PLUS Gran Hotel Morelia appears to need significant improvement. Guests have noted that while the hotel does have a gym, it is very small and old with much of the equipment not functioning. The fitness center includes three cardio machines, but only one of them works effectively. There is a weight machine available, but it also seems to be in disrepair. The space suffers from a bad smell and the lack of proper maintenance and renovation is evident. Additionally, there's a suggestion to install air conditioning to improve the overall experience. Despite the positive note that guests find the rooms comfortable, the gym facilities do not meet expectations and could benefit from considerable upgrades and better maintenance.
The pool at Best Western PLUS Gran Hotel Morelia receives a mix of feedback from guests. On the positive side, visitors appreciate the large, spacious pool situated in the center of the hotel, which also includes excellent facilities and a beautiful outdoor area. Children particularly love the pool and its surrounding playground, while the overall setting receives compliments for being visually appealing and refreshing, especially on hot days.
However, several reviews highlight issues with the pool's water temperature, describing it as very cold or even freezing. Despite the mention of a heated pool, many guests found the water to be not heated or the pool heater only turned on until noon. Additionally, cleanliness concerns were raised with some noting the pool water and filters were dirty and the surrounding tiles had noticeable dirt.
The pool area itself varies in perceived spaciousness with some finding it small while others remark on its ample space. Although the pool is popular, it seems to need more consistent maintenance and monitoring to meet guest expectations fully. Overall, while the pool has potential and many guests enjoy it, improvements in heating and cleanliness could enhance the experience.
The Best Western PLUS Gran Hotel Morelia boasts excellent facilities, including tennis courts that are part of a beautiful outdoor area. These courts are highly praised by guests for being well-maintained and properly fenced, ensuring that balls are not lost, which adds to the convenience and enjoyment of playing. The location of the courts within the hotel complex makes them easily accessible and they contribute positively to the overall appeal of the hotel's recreational offerings. With their cool ambiance and excellent condition, the tennis courts at this hotel provide a satisfying experience for enthusiasts looking to enjoy a game during their stay.
The parking experience at Best Western PLUS Gran Hotel Morelia has received mixed reviews. On the positive side, guests frequently mention the ample and spacious parking lot, which offers secure parking with convenient on-site valet services. The parking location is praised for being easy to access and well situated, providing a hassle-free experience for most visitors. The secure environment is an added benefit, complemented by available surveillance.
However, several guests have reported frustrations with the hotel's parking policies. Additional fees for parking, typically around $25 pesos, are a common grievance, as many believe parking should be complimentary for hotel patrons. Limited parking availability, especially at night or during events, can also be an issue. Despite these concerns, the overall sentiment highlights that the parking, when available, is ample and secure, contributing positively to the overall stay at the hotel.
Best Western PLUS Gran Hotel Morelia is a gem for families seeking a pleasant and enjoyable stay. Many guests praise its family-friendly amenities and facilities, which make it an excellent choice for a weekend getaway or an extended family vacation. The hotel boasts large green areas and a well-maintained playground, providing ample space for children to play and explore.
The pool is a standout feature, adored by kids who love to splash around and the breakfast buffet offers a family-oriented start to the day. For those looking for a bit of exercise, the gym is noted to be comfortable for families as well.
The hotel's suitability for small children is highlighted through various activities that are both entertaining and educational, ensuring that kids remain engaged throughout their stay. Balloon games and other fun activities also contribute to the joyful atmosphere, making it perfect for entertaining children.
While there are occasional concerns such as noisy air conditioners and limited swimming time, the overall experience remains positive. Many guests express a desire to return, emphasizing the hotel's excellence for family trips and its pleasant environment for all ages.
With its affordable pricing and excellent facilities, Best Western PLUS Gran Hotel Morelia stands out as a superb location for family stays, offering a memorable and happy experience for everyone.
Best Western PLUS Gran Hotel Morelia is frequently mentioned as one of the best hotels with a great cost-benefit ratio. Guests applaud its immaculate cleanliness and highly competent staff. The hotel boasts excellent WiFi and a highly praised buffet breakfast. The facilities are described as flawless, contributing to a luxurious and romantic atmosphere perfect for couples.
Located in a quiet area, it is considered a superior option for staying in Morelia. Exceptional service and quality are highlighted, offering superior comfort and making it stand out as a five-star rated establishment. The hotel is frequently described as spectacular and first-class, ensuring a comfortable and excellent experience for its guests.
Located conveniently near the convention center, Best Western PLUS Gran Hotel Morelia is highly regarded by business travelers attending events, conferences and meetings. The hotel offers excellent facilities for such gatherings, making it a favorable option for business trips. Reviewers highlight the availability of meeting rooms, a business center and good in-room amenities tailored for work, such as a desk.
In addition to its functional amenities, the hotel impresses with its tranquil environment, supportive staff and high-quality WiFi, which is crucial for business needs. Guests also appreciate the overall comfort and size of the rooms, conducive to longer stays. The hotel features excellent recreational facilities, including a pool, gardens and courts, adding to the experience.
However, there are areas noted for improvement, such as internet reliability and timely provision of bills and invoices. Despite being considered a bit pricey by some, its close proximity to the convention center and the provision of dedicated business amenities make it a prime choice for business travelers in Morelia. The hotel meets the needs of its guests, offering a good balance of work-related features and relaxation options.
Many guests have highlighted that the promotional materials for the Best Western PLUS Gran Hotel Morelia's pool describe it as heated. However, several reviews point out that the heating system was not operational during their stay. Some noted that while the swimming pool does have heating capabilities, it was not always turned on, particularly before noon. This led to instances where the pool water was cold, making it less enjoyable for some visitors. Despite these concerns, the feature of a heated pool is mentioned frequently, indicating an awareness and expectation of this amenity among guests.
The Best Western PLUS Gran Hotel Morelia features a delightful outdoor pool that guests have consistently praised. The pool is heated, offering a comfortable swimming experience even in cooler temperatures, though the heater activates only around midday. The pool area is beautifully maintained, ensuring both cleanliness and an inviting atmosphere. Many visitors have enjoyed not only the pool itself but also the scenic surroundings that complement the outdoor area. Whether relaxing by the pool or taking a swim, guests appreciate the hotel's commitment to providing a pleasant and well-kept outdoor retreat.
The Best Western PLUS Gran Hotel Morelia offers a luxurious experience that represents the best in Morelia. The hotel features clean, comfortable accommodations with super luxurious pillows and beds, ensuring a restful night's sleep. The excellent lounge facilities contribute to the overall feeling of luxury and comfort. Guests consistently highlight the exceptional cost-benefit ratio, describing the hotel as high-end yet reasonably priced. With a good staff and a strong emphasis on delivering good value for money, everything about this hotel has been praised as very good, adding up to a great value for the luxury it offers.
The Best Western PLUS Gran Hotel Morelia provides a highly romantic experience, making it an ideal choice for a honeymoon or any romantic getaway. The hotel boasts a perfect romantic atmosphere, which is evident in the nicely arranged spaces and the ambiance created throughout the property. Evenings are particularly enchanting with live music, enhancing the romantic vibe, especially in the restaurant where the atmosphere is equally pleasant. Overall, the hotel delivers a good experience for those seeking a romantic escape.
Location Show Map
Location
The hotel's surroundings are quiet yet central, providing a serene atmosphere away from the hustle and bustle of downtown while still being within a comfortable distance. Many reviews highlight the ample parking and the convenience of being able to explore the city on foot or by short drives. Additionally, the spacious and clean rooms, coupled with friendly staff and excellent amenities like gardens and a heated pool, contribute to a comfortable and enjoyable stay.
Overall, the combination of excellent location, comfort and quality services makes the Best Western PLUS Gran Hotel Morelia a highly recommended choice for both business and leisure travelers.
Breakfast
The restaurant's food, including breakfast, is acknowledged for its good quality and flavor with special mention of dishes prepared by skilled staff, such as the lady who makes omelets. Cleanliness during breakfast is maintained at a high standard and the dining experience is further enhanced by live music and exceptional service from the staff.
Despite some feedback about the cost being on the higher side and occasional issues like overcrowding, the overall sentiment remains positive about the breakfast offerings. The setting also adds to the dining pleasure with options for indoor and outdoor seating. While breakfast is not always included in the room rate, it remains a highly recommended part of the stay at this hotel.
Dinner
While the restaurant's food quality is consistently lauded with guests highlighting the delicious seasoning and the freshness of the bread available around the clock via room service, there are some areas that need attention. Service at the restaurant has been met with criticism with reports of rude and unhelpful waiters. Additionally, some guests felt that certain meals were overpriced for what they received and the presence of flies in the dining area has been noted.
Despite these shortcomings, many guests find the overall price-quality ratio acceptable, appreciating the extensive and flavorful selection. The green areas surrounding the dining space and the general atmosphere contribute to a pleasant dining experience, enhanced by excellent service. Saturdays feature a special grill and barbecue, adding to the restaurant's appeal.
In summary, the restaurant at Best Western PLUS Gran Hotel Morelia offers a memorable gastronomic experience with its delicious and varied cuisine, though improvements in service and modernity could enhance the dining experience.
Rooms
Several reviews emphasize the good lighting and modern aesthetics within some rooms, while others mention that certain rooms are outdated with worn furniture and old-fashioned elements like connecting doors that allow noise from neighboring rooms. Maintenance issues are occasionally reported, such as broken bathroom fixtures, faulty air conditioning and short-circuiting lights. However, the service team is responsive, often changing rooms or addressing issues promptly.
Facilities, including the room amenities, are well-regarded with guests mentioning good-sized rooms that provide a comfortable stay. Some rooms offer excellent views and the overall ambiance is relaxed and pleasant. A few negative points include the lack of a refrigerator in the rooms, occasional cleanliness issues like dust or hair on the bed and the sporadic problem of pests.
Overall, the rooms at this hotel offer a comfortable and spacious environment with excellent service and cleanliness, though some areas could benefit from updates and better maintenance. The hotel provides good value for money and is particularly suitable for a short stay in a large, pleasant setting.
Beds
While most reviews are positive, some guests have noted issues with the pillows and mattresses. A few guests found the pillows to be too hard or too soft and there were occasional mentions of mattresses being worn out or too soft. Despite these few setbacks, the consensus points towards a generally high level of comfort provided by the beds.
In summary, guests can expect comfortable beds and clean bedding, which contribute significantly to a good night’s sleep, although preferences for pillow firmness and mattress hardness might vary.
Cleanliness
A few isolated issues were noted, such as some areas needing maintenance and occasional oversights in cleaning specific spots like carpets and bathrooms. However, these instances do not overshadow the overwhelmingly positive remarks about the cleanliness and comfort of the hotel rooms. Overall, guests find the hotel to be a clean, comfortable and pleasant place to stay with friendly staff and good service contributing to a satisfying visit.
Staff
However, there are mixed reviews concerning the reception staff. While some guests found them helpful and friendly, others mentioned instances of unprofessionalism and a lack of willingness to assist. Despite these occasional critiques, the overall service from the staff, including the valet parking team and general hotel employees, is described as very good with most guests appreciating the warm, helpful and courteous treatment they received.
In general, guests felt well-attended to, noting the staff's willingness to go above and beyond to cater to their needs. The positive interactions with the staff, combined with the hotel's clean and well-maintained facilities, contribute to a favorable overall experience at the hotel.
Wi-Fi
Gym
Pool
However, several reviews highlight issues with the pool's water temperature, describing it as very cold or even freezing. Despite the mention of a heated pool, many guests found the water to be not heated or the pool heater only turned on until noon. Additionally, cleanliness concerns were raised with some noting the pool water and filters were dirty and the surrounding tiles had noticeable dirt.
The pool area itself varies in perceived spaciousness with some finding it small while others remark on its ample space. Although the pool is popular, it seems to need more consistent maintenance and monitoring to meet guest expectations fully. Overall, while the pool has potential and many guests enjoy it, improvements in heating and cleanliness could enhance the experience.
Tennis
Parking
However, several guests have reported frustrations with the hotel's parking policies. Additional fees for parking, typically around $25 pesos, are a common grievance, as many believe parking should be complimentary for hotel patrons. Limited parking availability, especially at night or during events, can also be an issue. Despite these concerns, the overall sentiment highlights that the parking, when available, is ample and secure, contributing positively to the overall stay at the hotel.
Family
The pool is a standout feature, adored by kids who love to splash around and the breakfast buffet offers a family-oriented start to the day. For those looking for a bit of exercise, the gym is noted to be comfortable for families as well.
The hotel's suitability for small children is highlighted through various activities that are both entertaining and educational, ensuring that kids remain engaged throughout their stay. Balloon games and other fun activities also contribute to the joyful atmosphere, making it perfect for entertaining children.
While there are occasional concerns such as noisy air conditioners and limited swimming time, the overall experience remains positive. Many guests express a desire to return, emphasizing the hotel's excellence for family trips and its pleasant environment for all ages.
With its affordable pricing and excellent facilities, Best Western PLUS Gran Hotel Morelia stands out as a superb location for family stays, offering a memorable and happy experience for everyone.
5 Star
Located in a quiet area, it is considered a superior option for staying in Morelia. Exceptional service and quality are highlighted, offering superior comfort and making it stand out as a five-star rated establishment. The hotel is frequently described as spectacular and first-class, ensuring a comfortable and excellent experience for its guests.
Business
In addition to its functional amenities, the hotel impresses with its tranquil environment, supportive staff and high-quality WiFi, which is crucial for business needs. Guests also appreciate the overall comfort and size of the rooms, conducive to longer stays. The hotel features excellent recreational facilities, including a pool, gardens and courts, adding to the experience.
However, there are areas noted for improvement, such as internet reliability and timely provision of bills and invoices. Despite being considered a bit pricey by some, its close proximity to the convention center and the provision of dedicated business amenities make it a prime choice for business travelers in Morelia. The hotel meets the needs of its guests, offering a good balance of work-related features and relaxation options.
Heated Pool
Outdoor Pool
Luxury
Romantic
Yes, Grand Cantalagua Hotel Morelia, BW Signature Collection has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
Yes, a spa is available at Grand Cantalagua Hotel Morelia, BW Signature Collection.
No, Grand Cantalagua Hotel Morelia, BW Signature Collection doesn't allow dogs.
Yes, parking facilities are available at Grand Cantalagua Hotel Morelia, BW Signature Collection.
Yes, Grand Cantalagua Hotel Morelia, BW Signature Collection has a gym.
Location Show Map
More Options
