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Swiss Diamond Hotel & Spa

Morcote , Riva Lago Olivella (Show on Map)

8.4

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Swiss Diamond Hotel & Spa is a luxurious 5-star hotel located in a stunning setting with direct access to Lake Lugano. Guests rave about the beautiful location and the amazing views, as well as the convenient shuttle service and proximity to Morcote and Lugano. While opinions on the breakfast experience and dinner at the hotel are mixed, the staff receives high praise for their professionalism and attentiveness to guests' needs. The rooms are generally comfortable and elegant, but some guests did report issues with maintenance and cleanliness. The hotel's cleanliness is generally well-regarded with attention to detail by the staff. The pool area, both indoor and outdoor, is a highlight for many guests with breathtaking views and comfortable lounging areas. While some guests have noted areas for improvement, the overall consensus is that Swiss Diamond Hotel & Spa is a luxurious and beautiful hotel, offering top-tier amenities and an unparalleled setting.
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Hotel with Spa

The Swiss Diamond Hotel & Spa is a tranquil haven located in the beautiful surroundings of the Alps and Lake Lugano. The Venus Wellness Center provides a peaceful escape, with treatments to purify both the body and mind. Visitors can indulge in a variety of activities, including the hammam, sauna and Turkish steam bath. The Longevity Diamond Spa also offers a range of beauty treatments, massages and wellness rituals. For a romantic escape, the Private Spa provides an intimate and elegant setting with a two-seater whirlpool tub, large windows overlooking the lake and various beverages and fruits to enjoy. The hotel's Beauty Salon is open by appointment and offers a range of hair treatments, haircuts and styles. With a focus on hair wellness, visitors can restore shine, nourishment and softness to their hair with professional treatments and conditioners.

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Room Types

Deluxe Double Room with Lake View and Balcony Spacious and elegant rooms with a balcony overlooking the lake and the mountains.

Classic Double or Twin Room Please note that there are no extra beds are available for this room type.

Double Room with Lake View Spacious and elegant room overlooking the lake and the mountains.

Deluxe Suite with Lake View This spacious suite comprises 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite provides a flat-screen TV with cable channels, a minibar, a seating area, a safe deposit box as well as lake views. The unit offers 2 beds.

Presidential Suite with Lake View This spacious suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite provides a flat-screen TV with cable channels, a minibar, a seating area, a safe deposit box as well as lake views. The unit offers 2 beds.

Room Selected at Check-In Providing free toiletries and bathrobes, this twin/double room includes a private bathroom with a bath or a shower, a hairdryer and slippers. The twin/double room provides air conditioning, a minibar, a safe deposit box, heating, as well as a flat-screen TV with cable channels.

Prestige Double or Twin Room Featuring free toiletries and bathrobes, this twin/double room includes a private bathroom with a bath, a shower and a hairdryer. The twin/double room features air conditioning, a minibar, a safe deposit box, heating, as well as a flat-screen TV with cable channels. The unit has 3 beds.

About Swiss Diamond Hotel & Spa

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Guest Reviews

8.4

Very Good

Location

The Swiss Diamond Hotel & Spa boasts a perfect location, set in a beautiful surrounding with a stunning lake view. There is a shuttle service offered by the hotel and a bus stop is conveniently located right in front. Guests can enjoy direct lake access and the hotel is a short drive or walk to the charming village of Morcote. Lugano can also be easily reached by car. The location is ideal for hiking enthusiasts and offers lovely hiking trails. The hotel is situated in a peaceful area, providing guests with an amazing and relaxing experience. The spectacular location, fabulous view and direct access to the lake make it a great choice for anyone looking for a memorable stay.

Breakfast

Guest reviews of the breakfast at the Swiss Diamond Hotel & Spa are varied with some saying the breakfast was delicious with a great selection, while others found it to be limited and lacking variety. Some guests praised the view from the restaurant during breakfast, while others complained of a small buffet and poor quality food. Vegetarian and vegan options were also limited. However, some guests did enjoy the breakfast on the rooftop terrace and appreciated the friendly staff. Overall, opinions on the breakfast experience at the hotel were mixed.

Dinner

Reviews of the dinner experience at Swiss Diamond Hotel & Spa are mixed. While some describe the service and food as 'perfect' and 'exquisite', others found the food to be 'mediocre' or 'lacking in flavor'. The restaurant itself is described as expensive but the lakeside location is worth the visit. Some guests recommend the menu while others found it not up to par for a gastronomic restaurant. The restaurant also offers live music in the evenings which some guests found to be a highlight. The hotel's restaurant chief is well-regarded and helpful in selecting meals. However, there were complaints about the high price of drinks and minibar items. Ultimately, while the dining experience at Swiss Diamond Hotel & Spa may not be perfect, there are still many positives to be had.

Rooms

The Swiss Diamond Hotel & Spa offers comfortable, high-quality rooms with stunning views of the lake. The rooms are equipped with amenities such as coffee and tea and they are cleaned daily. However, some guests reported issues with room service and maintenance, such as dirty carpets, unemptied garbage cans and ants in the bathrooms. Some rooms were also described as outdated and in need of renovation. Despite this, the hotel's staff is friendly and helpful and the spacious and elegantly decorated rooms with lake views are a highlight for many guests. However, some guests had negative experiences with noisy rooms or unclean spa and fitness areas.

Beds

According to guest reviews of the Swiss Diamond Hotel & Spa, the beds in the rooms are generally comfortable and spacious. Some guests mentioned that the mattresses were a bit hard or not as comfortable due to being boxspring, but most found them super comfortable. There were also guests who mentioned the great view from the raised beds, giving a view of the lake. However, there were a few negative comments regarding the quality of the bedding or the uncomfortable beds in certain rooms. Overall, guests found the rooms and beds to be excellent.

Cleanliness

The Swiss Diamond Hotel & Spa boasts a clean and elegant atmosphere with guests praising the hotel's staff for their attention to cleanliness. Rooms are cleaned daily and kept in pristine condition with many enjoying the spaciousness of their accommodations. The outdoor pool offers a beautiful view and is well-maintained, while the indoor pool area is also kept clean. However, some guests did note issues with cleanliness, such as the presence of spiders or unemptied trash cans. Nonetheless, guests in general are happy with the clean facilities and luxurious feel of the hotel.

Staff

Guests rave about the staff at Swiss Diamond Hotel & Spa, describing them as amazing, competent, friendly and always willing to help. From restaurant personnel to parking attendants, the staff are praised for their professionalism, promptness and attentiveness to guests' needs. A few guests note some minor issues, such as limited parking or slow service at the beach, but overall, guests appreciate the welcoming attitude and helpfulness of the staff. Special mentions go to specific staff members like Sabrina and Margarita for their exceptional service. Unfortunately, one guest had a negative experience with noisy Arab weddings and difficult cancellation policies, but this seems to be a rare exception to the positive reviews of the hotel staff.

Spa

The Spa facilities at Swiss Diamond Hotel & Spa have received mixed reviews from guests. While some appreciated the cozy pool and multiple saunas, others found the wellness area outdated and in need of urgent renovation. Many guests reported broken equipment like steam baths and massage services and others complained about the lack of a relaxation room. Despite the concerns, some guests praised the friendly staff and overall excellent service at the hotel. In summary, the hotel Spa has received both positive and negative feedback and guests may want to check with the hotel regarding the current state of the facilities before booking.

Pool

Swiss Diamond Hotel & Spa offers an inviting outdoor pool with breathtaking views of the lake, while the smaller indoor pool area boasts cleanliness and convenience with nearby showers and a solarium. However, guests were disappointed to learn that some spa facilities were not operational and others were not properly maintained with a lack of guidance for sauna use and unhygienic conditions in the hammam. Despite the noise from the pool area being audible in some rooms and limited seating around the pool, travelers still enjoyed the gorgeous scenery and comfortable lounging spots by the lake. Reviews were mixed regarding the food quality with some finding it overpriced and underwhelming while others praised its freshness and tastiness. Guests should note that pool closing time is at 9 pm and the cocktail prices may be too steep for some. Overall, the hotel's location, friendly staff and cozy pool make it worth considering for a lakefront stay.

Parking

The Swiss Diamond Hotel & Spa offers unique and free parking options for guests, including a Tesla wall connector and a Rover charging spot. While some guests had difficulty with parking attendants or limited spaces, many enjoyed parking just in front of the hotel or in the spacious parking spot for free. Although there is no underground garage and some guests were asked to park behind the hotel, the majority found the parking attendants to be helpful and accommodating. However, guests with strollers may have difficulty accessing all areas of the hotel. Overall, the convenient free parking options were a highlight for many guests.

5 Star

The Swiss Diamond Hotel & Spa is a beautiful hotel located directly on the lake with exceptional views, deserving of its 5-star rating. However, some guests were disappointed with the service and facilities, believing that the hotel did not live up to its 5-star rating. Room service and the quality control were mentioned as areas for improvement. On the other hand, many guests had a fantastic stay and praised the hotel's deluxe rooms, spa area and pool facilities. The morning buffet received mixed reviews. The hotel is a 15-minute drive from downtown Lugano and parking is available on-site. While it may not be the top 5-star hotel in the region, for many, it is still a fantastic choice for a stay in Lugano.

Outdoor Pool

The outdoor pool of Swiss Diamond Hotel & Spa is a must-visit for any guest looking to unwind and take in stunning views. The spacious and clean pool overlooks the lake and mountains, providing a magnificent scene. Additionally, guests have access to lakeside loungers, adding to the luxurious feel of the experience. However, guests should be mindful that the pool closes at 9 pm. While some guests had trouble accessing the poolside loungers, many enjoyed a peaceful ambiance alongside the outdoor pool. The indoor pool area is also clean and well-maintained. Overall, the outdoor pool at Swiss Diamond Hotel & Spa offers an inviting escape with breathtaking views.

Luxury

The Swiss Diamond Hotel & Spa is a luxurious hotel that has left guests amazed and impressed with their stays. Located in the charming village of Morcote, the hotel offers beautiful views of the stunning landscape. Many guests have described their stay as fantastic, amazing and the best 5-star experience ever. The hotel is well-maintained and offers top-class amenities that are expected from a luxury hotel. Several guests have also complimented the hotel's location and its direct access to Lake Lugano. Some guests have expressed slight disappointment with their expectations from a 5-star hotel, but overall, Swiss Diamond Hotel & Spa is a beautiful and luxurious place to stay.

Yes, Swiss Diamond Hotel & Spa has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Pool Lap Lanes, Outdoor Pool.

Yes, a spa is available at Swiss Diamond Hotel & Spa.

Yes, Swiss Diamond Hotel & Spa welcomes dogs.

Yes, parking facilities are available at Swiss Diamond Hotel & Spa.

Yes, Swiss Diamond Hotel & Spa has a gym.

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