First Group Midlands Saddle and Trout
Mooirivier
-29.19179200,
29.93226400
,
152 Hidcote Road, Sub 7 Of Farm Oatesdale, Hidcote Area
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Info
Summary of reviewsFirst Group Midlands Saddle and Trout stands out as a tranquil sanctuary set within the breathtaking natural beauty of the Midlands, not far from the N3 highway. The serene environment, characterized by picturesque landscapes, rolling hills and majestic valleys, offers a perfect escape from city life. Spectacular mountain views, fresh countryside air and breathtaking sunsets contribute to a charming retreat ideal for rest and relaxation. The friendly staff and well-maintained facilities further enhance the overall experience.
Breakfast at the resort has its strengths and weaknesses. While the quality of the food is often described as great, the dining experience can be marred by service delays, limited options and inconsistent responsiveness to dietary requirements. Despite these issues, the restaurant's ambiance, especially the scenic views, is a highlight for many guests.
The dining experience for dinner receives similar mixed reviews. Guests praise the food quality and the use of fresh, locally sourced ingredients. However, a limited menu, long wait times and instances of unavailability detract from the overall experience. The restaurant's clean and pleasant atmosphere is appreciated, but its role as both a dining and entertainment area may not suit everyone's preference for a quiet meal.
Accommodations at First Group Midlands Saddle and Trout are generally clean, spacious and comfortable. Many guests find their rooms to be well-equipped with amenities like full DSTV, indoor fireplaces and well-stocked kitchens. However, there are some reports of outdated furniture and minor maintenance needs. Despite these issues, the overall consensus highlights the spaciousness and comfort of the units, making for a satisfying stay.
Cleanliness throughout the resort appears inconsistent. While many guests find their accommodations clean and well-maintained, others report issues with dusty rooms, dirty bathrooms and incomplete cleaning services. The beautiful and serene environment, however, often compensates for these inconsistencies.
The staff at the resort receive mostly positive feedback. Guests frequently commend the friendly and helpful demeanor of the team with particular praise for individual staff members who made their stay memorable. Some concerns about unfriendliness and poor service were noted, suggesting the need for better training in certain areas.
Free Wi-Fi is only available in the restaurant and lobby areas, which some guests find limiting. There is a strong hope for expanded Wi-Fi access throughout the property to enhance convenience and comfort.
The spa at First Group Midlands Saddle and Trout is a highlight for many guests with quality treatments and excellent service. The hot tub and massage services are particularly appreciated, although some maintenance issues were noted. Overall, the spa experience is a pleasant and relaxing part of the stay.
The pool facilities are generally well-received, especially by children who enjoy the slide and varying pool sizes. However, cleanliness and temperature issues have been reported with some guests wishing for heated options.
The tennis courts offer a pleasant diversion but could benefit from refurbishment and better cleanliness. Other activities like cycling, croquet and bingo add to the resort's appeal for active guests.
Parking is ample, convenient and secure, although occasional muddy conditions were mentioned. The resort's wide range of family activities makes it an ideal destination for a family getaway, offering enjoyment for both children and adults.
Overall, First Group Midlands Saddle and Trout offers a beautiful and relaxing retreat with a mix of natural beauty, comfortable accommodations and a variety of activities, despite some areas needing improvement.
Categories
Breakfast at the resort has its strengths and weaknesses. While the quality of the food is often described as great, the dining experience can be marred by service delays, limited options and inconsistent responsiveness to dietary requirements. Despite these issues, the restaurant's ambiance, especially the scenic views, is a highlight for many guests.
The dining experience for dinner receives similar mixed reviews. Guests praise the food quality and the use of fresh, locally sourced ingredients. However, a limited menu, long wait times and instances of unavailability detract from the overall experience. The restaurant's clean and pleasant atmosphere is appreciated, but its role as both a dining and entertainment area may not suit everyone's preference for a quiet meal.
Accommodations at First Group Midlands Saddle and Trout are generally clean, spacious and comfortable. Many guests find their rooms to be well-equipped with amenities like full DSTV, indoor fireplaces and well-stocked kitchens. However, there are some reports of outdated furniture and minor maintenance needs. Despite these issues, the overall consensus highlights the spaciousness and comfort of the units, making for a satisfying stay.
Cleanliness throughout the resort appears inconsistent. While many guests find their accommodations clean and well-maintained, others report issues with dusty rooms, dirty bathrooms and incomplete cleaning services. The beautiful and serene environment, however, often compensates for these inconsistencies.
The staff at the resort receive mostly positive feedback. Guests frequently commend the friendly and helpful demeanor of the team with particular praise for individual staff members who made their stay memorable. Some concerns about unfriendliness and poor service were noted, suggesting the need for better training in certain areas.
Free Wi-Fi is only available in the restaurant and lobby areas, which some guests find limiting. There is a strong hope for expanded Wi-Fi access throughout the property to enhance convenience and comfort.
The spa at First Group Midlands Saddle and Trout is a highlight for many guests with quality treatments and excellent service. The hot tub and massage services are particularly appreciated, although some maintenance issues were noted. Overall, the spa experience is a pleasant and relaxing part of the stay.
The pool facilities are generally well-received, especially by children who enjoy the slide and varying pool sizes. However, cleanliness and temperature issues have been reported with some guests wishing for heated options.
The tennis courts offer a pleasant diversion but could benefit from refurbishment and better cleanliness. Other activities like cycling, croquet and bingo add to the resort's appeal for active guests.
Parking is ample, convenient and secure, although occasional muddy conditions were mentioned. The resort's wide range of family activities makes it an ideal destination for a family getaway, offering enjoyment for both children and adults.
Overall, First Group Midlands Saddle and Trout offers a beautiful and relaxing retreat with a mix of natural beauty, comfortable accommodations and a variety of activities, despite some areas needing improvement.
Resort with Parking
This resort offers on-site parking facilities. The resort provides ample parking space, making it convenient for guests with vehicles. It has a relaxing spa and a large pool.
4-Star Resort
First Group Midlands Saddle and Trout is a welcoming resort surrounded by beautiful countryside. It offers a relaxing spa and a large pool, making it suitable for families and couples.
Resort near Golf Courses
Resort Taking Steps Towards Sustainability
Resort with Spa
Family Friendly Resort
Romantic Resort
Resort with Swimming Pool
Outdoor Pool
Resort with Tennis Courts
Resort with Outdoor Pool
Guest Reviews
Nestled within breathtaking natural beauty, First Group Midlands Saddle and Trout stands out as a tranquil sanctuary not far from the N3 highway. This serene getaway is characterized by its picturesque landscapes and exceptional views of rolling hills, ponds and majestic valleys. The peaceful and calm environment offers a perfect escape from the hustle and bustle of city life.
Guests repeatedly highlight the peaceful, quiet surroundings and the spectacular, often stunning scenery that envelops the resort. The mountain views and the fresh countryside air add to the charm of this serene retreat. Many reviews emphasize the lodge's setting as a beautiful and relaxing place to unwind and recharge with cozy accommodations that complement the magnificent views.
While the journey to the resort may be compromised by pothole-ridden roads and a lack of nearby activities and dining options, the unparalleled natural beauty and tranquility of the location more than compensate. The sunsets are described as particularly breathtaking, while the serene environment ensures an ideal place for rest and relaxation. The friendly staff and well-maintained facilities further enhance the overall experience.
For those seeking a peaceful retreat with the comforts of a great location, Midlands Saddle and Trout offers a perfect blend of scenic beauty, tranquility and excellent facilities, making it an appealing destination for a relaxed holiday.
Breakfast at First Group Midlands Saddle and Trout has received mixed reviews from guests. On the positive side, many appreciated the quality of the food, often describing it as great or lovely. Some guests were particularly fond of the view from the restaurant while enjoying their breakfasts.
However, there are also several criticisms regarding service and options. A common complaint was the significant delay in receiving breakfast with some guests waiting up to two hours. Others noted that the kitchen staff was sometimes unwelcoming and the tables were not promptly cleared, leading to an unpleasant dining environment.
The menu options appear limited at times with some guests highlighting issues like missing ingredients, no vegetarian options and lack of simple breakfast choices such as cereal, tea, toast and fruit. Load shedding has further exacerbated the situation with instances of guests being unable to have breakfast due to power outages and the resort's inefficiency in mitigating these challenges.
There were also concerns about the lack of inclusivity for dietary requirements, such as halal options and the absence of complimentary tea and coffee. The management often failed to address these issues promptly, leaving guests frustrated.
Overall, while the breakfast at this resort has potential due to the good quality of the food, there are significant areas for improvement in service efficiency, menu variety and the dining experience.
Nestled in the picturesque Midlands, the dining experience at First Group Midlands Saddle and Trout receives mixed reviews from guests. On the positive side, many praise the quality of the food, describing it as amazing, delicious and well-prepared. The pizzas, hamburgers and large portions receive particular acclaim. Guests appreciate the use of fresh, locally sourced ingredients and note the restaurant's clean and pleasant atmosphere.
However, several guests highlight significant drawbacks. The restaurant menu is frequently described as limited, boring and in need of expansion with a notable absence of trout and many items often unavailable. Service issues are a recurrent theme, including long wait times for meals and frequent occurrences of dishes not being prepared. Additionally, the restaurant has been characterized as understaffed, leading to slow service and sometimes cold food.
Some guests found the atmosphere less than ideal for a quiet family dinner, as the restaurant doubles as an entertainment area and bar. Reports of the restaurant being closed or running out of stock on most items also contribute to a mixed dining experience. Despite these criticisms, those who were served praised the food's taste and presentation, describing their meals as very nice and complimented by friendly staff. Overall, while the food quality generally impresses, the restaurant could benefit from improvements in menu variety and service efficiency.
First Group Midlands Saddle and Trout offers a range of accommodations, from spacious chalets to well-equipped units ideal for families. Reviews indicate that many guests found their rooms to be clean, comfortable and impressively spacious. The apartments and chalets generally receive high marks for cleanliness with daily maid service often praised for maintaining neat and tidy conditions.
However, some guests have noted that the accommodations could benefit from updates and maintenance. Issues such as old furniture, weak shower pressure and minor repair needs were reported. Some units had cleanliness concerns, such as dusty bedrooms, dirty shower floors and insufficient cleaning on check-in days.
Despite these downsides, the overall consensus highlights the spaciousness and comfort of the units. Excellent amenities, including full DSTV, indoor fireplaces and well-equipped kitchens, add to the convenience. The serene and tranquil surroundings are ideal for a peaceful getaway, while activities like horse riding and fly-fishing enhance the stay.
The accommodations are described as modern and cozy with some units boasting stunning views and ample space for families. There are minor complaints about inadequate heating and lighting, particularly during load shedding periods. Nevertheless, guests seemed generally satisfied with their stays, mentioning the property's beauty, cleanliness and the luxurious feel of the rooms.
For those seeking a mix of comfort and ample space, First Group Midlands Saddle and Trout appears to provide a satisfying experience, despite a few maintenance and cleaning issues.
At First Group Midlands Saddle and Trout, guests’ comments on the beds reveal a predominantly positive experience. Many visitors found the beds to be exceptionally comfortable with descriptions ranging from extremely comfortable to divine. The quality of towels and bed linen appeared to be a highlight, making guests feel pampered in luxurious sheets.
However, the feedback also included a few negative aspects. While generally comfortable, some guests reported issues such as dirty and stained bed sheets, as well as beds that were old, skew or sinking in the middle. Moreover, a couple of guests mentioned that the double bed was a bit small and that the double bed mattress was particularly uncomfortable.
Despite these few drawbacks, the overall sentiment focused on the comfort and quality of the sleeping arrangements with many highlighting how well-furnished and clean the units were. Additionally, extra blankets and pillows were readily available, further contributing to a cozy stay. As part of the larger accommodation experience, comfortable beds paired with stunning views and ample space in the bedrooms contributed to a generally pleasant stay at this tranquil retreat.
The reviews for First Group Midlands Saddle and Trout paint a mixed picture regarding cleanliness. Many guests found their accommodations to be clean, neat and tidy with some describing the units as impeccably well-maintained and the rooms being cleaned daily by friendly maids. Guests appreciated the clean and comfortable units with some mentioning the beautiful and serene environment, which added to their overall enjoyment.
However, there were significant complaints about cleanliness issues with several reviewers finding their rooms dirty upon arrival. Many reported issues like dusty rooms, dirty bathrooms, old and torn towels and stained bedding. Specific problems included dirty showers and toilets, noticeable dust and even leftover food from previous guests. Some units appeared unmaintained with infestations of flies and incomplete cleaning services noted by several visitors. Maintenance issues such as clogged pipes, missing drawer knobs and dirty pools were also frequently mentioned.
Despite these issues, some guests acknowledged that the property itself was generally clean and tidy in parts with certain units being thoroughly sanitized. Positive comments were often interspersed with the critiques, indicating that while some areas of the accommodations might need attention, others met expectations. Overall, while the scenic views and the resort's environment were praised, cleanliness standards seemed inconsistent across the board.
The reviews of the staff at First Group Midlands Saddle and Trout present a mixed bag of experiences, though the positive feedback outweighs the negative. Guests frequently highlighted the staff's friendliness and helpful demeanor, noting that team members were accommodating and always ready to assist. The maintenance team was praised for its quick response to problems and the general manager received commendation for going out of his way to make guests' departures more convenient.
Pearl, one of the receptionists, was appreciated for personal touches, such as organizing special arrangements for guests' anniversaries, although she also faced criticism for being occupied with personal tasks. Several guests mentioned positive encounters with specific team members such as Palesa, Nokuthula, Songezo, Bongiwe, Themba and Nonhlanhla, who were recognized for their professionalism and friendly attitudes.
However, there were notable areas of concern. Some guests found the reception and restaurant staff unfriendly and unhelpful, highlighting issues with poor service and a lack of welcome upon arrival. Moreover, there were complaints of inadequate staff presence during key times like breakfast and lapses in cleanliness in the accommodation, suggesting a need for better training.
Despite these drawbacks, the overarching sentiment remains that the staff’s kindness and willingness to help significantly enhanced the guest experience at the resort. The positive interactions with staff often left a lasting impression, contributing to memorable stays for many visitors.
First Group Midlands Saddle and Trout, while offering a comfortable and pleasant stay, has received consistent feedback regarding its lack of Wi-Fi availability in its rooms and apartments. Guests appreciated the Wi-Fi provided in the restaurant and lobby areas, which allowed for some connectivity, especially for those needing to work. However, many pointed out that Wi-Fi in individual units would greatly enhance the guest experience. Among the amenities and services, the restaurant received positive remarks for its ambiance. There is a strong hope among visitors that Wi-Fi access will be extended to all areas of the property in the near future to improve convenience and comfort during their stay.
First Group Midlands Saddle and Trout features a spa area that, overall, receives positive feedback from guests. The spa is frequently described as beautiful, clean and offering quality treatments. Many guests highlight their enjoyment of the massage services, often referring to them as great or amazing. The hot tub is another favorite, though some noted it could benefit from a bit of maintenance.
The La Vita Spa treatments are recognized for their excellence and the staff are praised for their incredible service. However, a few guests mentioned issues like high prices, a faulty Jacuzzi and a massage room with an odd smell. There were also isolated comments about the spa not being built yet, the lack of a sauna and some cleanliness concerns. Despite these points, most reviews highlight the spa as a pleasant and relaxing part of the stay.
The First Group Midlands Saddle and Trout offers a varied experience when it comes to their pool facilities. Positive feedback highlights that children especially enjoy the pool and its slide. The property boasts a nice and lovely swimming pool area with a good addition of both small and large pools suitable for swimming. The pool area is complemented by other enjoyable facilities like a kids' pool, games room, mini putt putt and tennis court.
However, some guests encountered issues with pool cleanliness with several reporting dirty or green water during their stay. The pool's temperature is also a point of contention with some guests wishing for heated options, as the water can be too cold to swim in comfortably. Despite these concerns, many guests found the outdoor pools and surrounding facilities to be generally nice, providing ample space for relaxation and family activities.
First Group Midlands Saddle and Trout offers a variety of sports activities, prominently featuring tennis. The tennis courts provide a pleasant way to stay busy and active during your stay. Guests appreciate that the facilities cater to both adults and children, making it a suitable option for families. However, it's worth noting that some reviews mention the tennis courts are in serious need of refurbishment with cleanliness being an issue. Despite these concerns, the presence of the courts alongside other activities like cycling, croquet and bingo add to the overall appeal of the resort for those seeking active engagement.
First Group Midlands Saddle and Trout offers ample and convenient parking options to its guests. Visitors appreciate the availability and the convenience that come with the parking facilities. Free parking is also a notable feature, adding to the ease of use. Secure parking is another highlight, ensuring that guests can have peace of mind about their vehicles. However, it should be noted that the parking area can be muddy at times. Despite this minor drawback, the overall consensus points towards a positive experience with the hotel's parking amenities.
First Group Midlands Saddle and Trout is a fantastic destination for a family getaway, offering a wide range of activities for both children and adults. The location is highly regarded for its abundance of entertainment options, ensuring that there's never a dull moment for the little ones. Daily activities keep kids engaged with highlights such as jumping on the trampoline, enjoying the bonfire with marshmallows, interacting with horses and playing in well-equipped areas like swings and a jumping pillow.
Families traveling with young children will find the environment safe and inclusive, making it an ideal spot for a family holiday. The facility caters to larger families and even extended family gatherings, as evidenced by groups of up to 28 individuals having a great time. The games room and various family-friendly sports and games ensure that the whole family remains entertained.
Despite a few minor concerns—such as the games room's early closing time and some maintenance needs—the general consensus is overwhelmingly positive. The beautiful location enhances the experience, providing a serene backdrop for relaxation and family bonding. Staff members, especially those organizing activities, are praised for their exceptional service, making this destination even more appealing.
Overall, First Group Midlands Saddle and Trout stands out as a great family destination, perfect for creating lasting memories with loved ones by offering plenty of activities and a warm, family-friendly atmosphere.
The golf facilities near First Group Midlands Saddle and Trout offer a range of activities for golf enthusiasts, including a nice par 3 course and a mashy golf course. Golf lovers will appreciate the pleasant experience provided by the courses, although some reviews mention that better maintenance is needed for optimal enjoyment. The adventure golf and putt-putt playing options add variety to the golfing activities available. Guests highlight the excellent value of golfing at only R25. The restaurant and La Vita spa treatments available at the hotel provide a pleasant complement to the golfing experience, making it a well-rounded destination for relaxation and sport.
First Group Midlands Saddle and Trout is praised for its beautiful location and friendly staff. Guests frequently commend the place for its four-star quality with many agreeing that the four-star rating is accurate. The efficiency of the hotel and the excellent value for money of the spa services particularly stand out. Accommodations are described as neat and well-maintained. However, there are mixed feelings about whether it meets the standards of a true four-star rating with some guests suggesting it feels closer to three stars, while others believe it almost reaches five-star quality. Overall, it's regarded as a solid four-star holiday resort.
The outdoor pool at First Group Midlands Saddle and Trout garners generally positive remarks from guests. Described as nice and refreshing, it is complemented by a separate area specifically for adults and children. The pool facilities are appreciated with several guests enjoying their time there. However, there were occasional concerns about cleanliness with some guests noting the pool appeared green or unclean at times, which deterred them from swimming. Despite these issues, the overall sentiment points to the pool being a valued amenity in the hotel's outdoor play area.
First Group Midlands Saddle and Trout offers an upscale stay marked by quality towels and bed linens, enhancing the comfortable self-catering chalets. Guests appreciate the spa bath and Jacuzzi, adding to the luxurious atmosphere of the resort. The efficient check-in process further complements the high-end experience, making it well worth the price. Visitors often describe the place as luxurious, highlighting the resort's appeal as a potential 5-star destination. The relaxing luxury of the resort is accentuated by splendid views, contributing to an overall indulgent experience.
Midlands Saddle and Trout offers an inviting atmosphere for couples looking to escape the everyday and indulge in a romantic retreat. Guests looking to celebrate special occasions, such as anniversaries, will find the staff particularly attentive, going as far as arranging thoughtful details like a cute bedroom setup with sparkling wine and chocolates. The property is described as peaceful, isolated and secluded, providing an ideal setting for private and intimate moments. With a variety of romantic activities available, including unique touches like romantic towel folds on the bed, the retreat nurtures an ambiance of love and connection. The beautiful scenery and charming location further enhance the experience, making it a delightful choice for a romantic getaway.
Location Show Map
Location
Guests repeatedly highlight the peaceful, quiet surroundings and the spectacular, often stunning scenery that envelops the resort. The mountain views and the fresh countryside air add to the charm of this serene retreat. Many reviews emphasize the lodge's setting as a beautiful and relaxing place to unwind and recharge with cozy accommodations that complement the magnificent views.
While the journey to the resort may be compromised by pothole-ridden roads and a lack of nearby activities and dining options, the unparalleled natural beauty and tranquility of the location more than compensate. The sunsets are described as particularly breathtaking, while the serene environment ensures an ideal place for rest and relaxation. The friendly staff and well-maintained facilities further enhance the overall experience.
For those seeking a peaceful retreat with the comforts of a great location, Midlands Saddle and Trout offers a perfect blend of scenic beauty, tranquility and excellent facilities, making it an appealing destination for a relaxed holiday.
Breakfast
However, there are also several criticisms regarding service and options. A common complaint was the significant delay in receiving breakfast with some guests waiting up to two hours. Others noted that the kitchen staff was sometimes unwelcoming and the tables were not promptly cleared, leading to an unpleasant dining environment.
The menu options appear limited at times with some guests highlighting issues like missing ingredients, no vegetarian options and lack of simple breakfast choices such as cereal, tea, toast and fruit. Load shedding has further exacerbated the situation with instances of guests being unable to have breakfast due to power outages and the resort's inefficiency in mitigating these challenges.
There were also concerns about the lack of inclusivity for dietary requirements, such as halal options and the absence of complimentary tea and coffee. The management often failed to address these issues promptly, leaving guests frustrated.
Overall, while the breakfast at this resort has potential due to the good quality of the food, there are significant areas for improvement in service efficiency, menu variety and the dining experience.
Dinner
However, several guests highlight significant drawbacks. The restaurant menu is frequently described as limited, boring and in need of expansion with a notable absence of trout and many items often unavailable. Service issues are a recurrent theme, including long wait times for meals and frequent occurrences of dishes not being prepared. Additionally, the restaurant has been characterized as understaffed, leading to slow service and sometimes cold food.
Some guests found the atmosphere less than ideal for a quiet family dinner, as the restaurant doubles as an entertainment area and bar. Reports of the restaurant being closed or running out of stock on most items also contribute to a mixed dining experience. Despite these criticisms, those who were served praised the food's taste and presentation, describing their meals as very nice and complimented by friendly staff. Overall, while the food quality generally impresses, the restaurant could benefit from improvements in menu variety and service efficiency.
Rooms
However, some guests have noted that the accommodations could benefit from updates and maintenance. Issues such as old furniture, weak shower pressure and minor repair needs were reported. Some units had cleanliness concerns, such as dusty bedrooms, dirty shower floors and insufficient cleaning on check-in days.
Despite these downsides, the overall consensus highlights the spaciousness and comfort of the units. Excellent amenities, including full DSTV, indoor fireplaces and well-equipped kitchens, add to the convenience. The serene and tranquil surroundings are ideal for a peaceful getaway, while activities like horse riding and fly-fishing enhance the stay.
The accommodations are described as modern and cozy with some units boasting stunning views and ample space for families. There are minor complaints about inadequate heating and lighting, particularly during load shedding periods. Nevertheless, guests seemed generally satisfied with their stays, mentioning the property's beauty, cleanliness and the luxurious feel of the rooms.
For those seeking a mix of comfort and ample space, First Group Midlands Saddle and Trout appears to provide a satisfying experience, despite a few maintenance and cleaning issues.
Beds
However, the feedback also included a few negative aspects. While generally comfortable, some guests reported issues such as dirty and stained bed sheets, as well as beds that were old, skew or sinking in the middle. Moreover, a couple of guests mentioned that the double bed was a bit small and that the double bed mattress was particularly uncomfortable.
Despite these few drawbacks, the overall sentiment focused on the comfort and quality of the sleeping arrangements with many highlighting how well-furnished and clean the units were. Additionally, extra blankets and pillows were readily available, further contributing to a cozy stay. As part of the larger accommodation experience, comfortable beds paired with stunning views and ample space in the bedrooms contributed to a generally pleasant stay at this tranquil retreat.
Cleanliness
However, there were significant complaints about cleanliness issues with several reviewers finding their rooms dirty upon arrival. Many reported issues like dusty rooms, dirty bathrooms, old and torn towels and stained bedding. Specific problems included dirty showers and toilets, noticeable dust and even leftover food from previous guests. Some units appeared unmaintained with infestations of flies and incomplete cleaning services noted by several visitors. Maintenance issues such as clogged pipes, missing drawer knobs and dirty pools were also frequently mentioned.
Despite these issues, some guests acknowledged that the property itself was generally clean and tidy in parts with certain units being thoroughly sanitized. Positive comments were often interspersed with the critiques, indicating that while some areas of the accommodations might need attention, others met expectations. Overall, while the scenic views and the resort's environment were praised, cleanliness standards seemed inconsistent across the board.
Staff
Pearl, one of the receptionists, was appreciated for personal touches, such as organizing special arrangements for guests' anniversaries, although she also faced criticism for being occupied with personal tasks. Several guests mentioned positive encounters with specific team members such as Palesa, Nokuthula, Songezo, Bongiwe, Themba and Nonhlanhla, who were recognized for their professionalism and friendly attitudes.
However, there were notable areas of concern. Some guests found the reception and restaurant staff unfriendly and unhelpful, highlighting issues with poor service and a lack of welcome upon arrival. Moreover, there were complaints of inadequate staff presence during key times like breakfast and lapses in cleanliness in the accommodation, suggesting a need for better training.
Despite these drawbacks, the overarching sentiment remains that the staff’s kindness and willingness to help significantly enhanced the guest experience at the resort. The positive interactions with staff often left a lasting impression, contributing to memorable stays for many visitors.
Wi-Fi
Spa
The La Vita Spa treatments are recognized for their excellence and the staff are praised for their incredible service. However, a few guests mentioned issues like high prices, a faulty Jacuzzi and a massage room with an odd smell. There were also isolated comments about the spa not being built yet, the lack of a sauna and some cleanliness concerns. Despite these points, most reviews highlight the spa as a pleasant and relaxing part of the stay.
Pool
However, some guests encountered issues with pool cleanliness with several reporting dirty or green water during their stay. The pool's temperature is also a point of contention with some guests wishing for heated options, as the water can be too cold to swim in comfortably. Despite these concerns, many guests found the outdoor pools and surrounding facilities to be generally nice, providing ample space for relaxation and family activities.
Tennis
Parking
Family
Families traveling with young children will find the environment safe and inclusive, making it an ideal spot for a family holiday. The facility caters to larger families and even extended family gatherings, as evidenced by groups of up to 28 individuals having a great time. The games room and various family-friendly sports and games ensure that the whole family remains entertained.
Despite a few minor concerns—such as the games room's early closing time and some maintenance needs—the general consensus is overwhelmingly positive. The beautiful location enhances the experience, providing a serene backdrop for relaxation and family bonding. Staff members, especially those organizing activities, are praised for their exceptional service, making this destination even more appealing.
Overall, First Group Midlands Saddle and Trout stands out as a great family destination, perfect for creating lasting memories with loved ones by offering plenty of activities and a warm, family-friendly atmosphere.
Golf
4 Star
Outdoor Pool
Luxury
Romantic
Yes, First Group Midlands Saddle and Trout has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at First Group Midlands Saddle and Trout.
No, First Group Midlands Saddle and Trout doesn't allow dogs.
Yes, parking facilities are available at First Group Midlands Saddle and Trout.
No, First Group Midlands Saddle and Trout doesn't have a gym.
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