InterContinental Montreal by IHG
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Summary of reviewsInterContinental Montreal by IHG, enjoys substantial praise for its prime location, nestled in the heart of Montreal at Victoria Square. Its proximity to Old Montreal, downtown attractions and numerous dining and shopping options makes it convenient for both tourists and business travelers. The central location, combined with nearby metro and train stations, facilitates easy exploration of the city.
The breakfast at the hotel is well-regarded for its quality, variety and excellent service. Guests frequently highlight the delicious and extensive buffet options, including a highly recommended salmon bagel. Although some found the breakfast pricing high and desired more variety during busy periods, it is commonly considered a highlight of guests' stays. Similarly, the dinner experience garners high marks for quality and taste, enhanced by a pleasant ambiance and efficient service, although some guests found the restaurant prices steep.
The rooms are lauded for their spaciousness, comfort and cleanliness with many mentioning the excellent views and comfortable beds. While some guests feel the decor is outdated and the lighting insufficient, the high standard of cleanliness and well-maintained facilities are consistently praised, contributing positively to the overall experience.
Cleanliness throughout the hotel is another strong point with guests commending the pristine condition of rooms and common areas. Despite occasional minor issues, the general consensus is that the hotel maintains a high level of hygiene, enhancing its welcoming and elegant ambiance.
The hotel staff receives remarkable praise for their friendliness, attentiveness and helpfulness. Reviews frequently highlight the professional and courteous service at the front desk and among the concierge and valet teams with certain staff members receiving special mentions for their outstanding service. This exceptional hospitality significantly enhances the guest experience.
Free WiFi at the hotel is appreciated for its fast and reliable connection, though there is one mention of it not meeting speed expectations. The gym and pool facilities receive mixed reviews; while some find them adequate and well-maintained, others suggest improvements in equipment quality and cleanliness.
Parking facilities, although convenient, receive mixed feedback primarily due to high costs and a somewhat complex system. Despite these drawbacks, the valet service is noted for its efficiency.
Family travelers often find the hotel welcoming and safe with good breakfast options and added touches like small toys for children, though occasional issues with bed comfort and pool size are mentioned.
Overall, InterContinental Montreal by IHG, stands out for its excellent location, quality dining, spacious and clean rooms and exceptional service, making it a highly recommended choice for travelers to Montreal.
Categories
The breakfast at the hotel is well-regarded for its quality, variety and excellent service. Guests frequently highlight the delicious and extensive buffet options, including a highly recommended salmon bagel. Although some found the breakfast pricing high and desired more variety during busy periods, it is commonly considered a highlight of guests' stays. Similarly, the dinner experience garners high marks for quality and taste, enhanced by a pleasant ambiance and efficient service, although some guests found the restaurant prices steep.
The rooms are lauded for their spaciousness, comfort and cleanliness with many mentioning the excellent views and comfortable beds. While some guests feel the decor is outdated and the lighting insufficient, the high standard of cleanliness and well-maintained facilities are consistently praised, contributing positively to the overall experience.
Cleanliness throughout the hotel is another strong point with guests commending the pristine condition of rooms and common areas. Despite occasional minor issues, the general consensus is that the hotel maintains a high level of hygiene, enhancing its welcoming and elegant ambiance.
The hotel staff receives remarkable praise for their friendliness, attentiveness and helpfulness. Reviews frequently highlight the professional and courteous service at the front desk and among the concierge and valet teams with certain staff members receiving special mentions for their outstanding service. This exceptional hospitality significantly enhances the guest experience.
Free WiFi at the hotel is appreciated for its fast and reliable connection, though there is one mention of it not meeting speed expectations. The gym and pool facilities receive mixed reviews; while some find them adequate and well-maintained, others suggest improvements in equipment quality and cleanliness.
Parking facilities, although convenient, receive mixed feedback primarily due to high costs and a somewhat complex system. Despite these drawbacks, the valet service is noted for its efficiency.
Family travelers often find the hotel welcoming and safe with good breakfast options and added touches like small toys for children, though occasional issues with bed comfort and pool size are mentioned.
Overall, InterContinental Montreal by IHG, stands out for its excellent location, quality dining, spacious and clean rooms and exceptional service, making it a highly recommended choice for travelers to Montreal.
Luxury Hotel
Offering modern accommodations and exceptional service, it is connected to the Montreal Convention Centre. The hotel features a stylish bar and restaurant, making it a great choice for business and leisure travelers.
Hotel Taking Steps Towards Sustainability
Recommended as an eco-friendly four-star hotel, the InterContinental Montreal has implemented concrete measures to reduce its energy usage.
Hotel for Honeymoon
This hotel provides luxurious accommodations and excellent service, ensuring a comfortable and romantic stay. Its central location allows for easy access to Montreal's attractions.
Dog Friendly Hotel
The InterContinental Montreal welcomes both dogs and cats up to 50 lbs in designated rooms for an additional fee. Four-legged friends will receive a pet gift bag upon arrival.
Romantic Hotel
A true gem in the heart of Old Montreal, InterContinental Montréal blends the heritage of the past with today's luxury, making it the perfect setting to celebrate love and share unforgettable moments. It also offers romantic packages and intimate dining experiences.
Hotel near Nightlife Spots
InterContinental Montreal is located near Old Montreal, offering access to upscale bars and clubs. The hotel features the Sara B. bar, where guests can enjoy signature cocktails, enhancing their nightlife experience.
Hotel with Swimming Pool
InterContinental Montreal features a saltwater lap pool, great for a dip before a session in the dry sauna. The 15-meter pool is located just inside from the landscaped patio.
Heated Pool Indoor Pool
Business Hotel
Connected to the Montreal Convention Centre, this hotel offers impeccable service and attention to detail. It features a lap pool, bar, and restaurant, providing a balance of work and relaxation. Its location near Old Montreal is ideal for exploring after business hours.
Hotel with Parking
This hotel provides valet parking with in and out privileges for an additional cost. A self-service option is also available at a lower price. Parking for guests is available at the Montreal World Trade Center.
Hotel with Gym
Features a fitness center with cardio machines and free weights. Provides a convenient space for basic workouts. Offers standard amenities for guests to maintain their fitness.
4-Star Hotel
Located in the heart of downtown, the InterContinental offers stylish rooms and excellent service. It features a spa, a gourmet restaurant, and easy access to the city's business district. The hotel's upscale amenities and central location make it a top pick.
Hotel with Indoor Pool
The hotel includes a well-maintained indoor pool, providing a consistent and enjoyable swimming experience for guests. The pool area is known for its cleanliness and comfortable environment.
Hotel with Heated Pool
This hotel boasts a 15-meter heated indoor saltwater pool, suitable for swimming laps. The health club area also includes access to a dry sauna and steam bath for relaxation.
Family Friendly Hotel
Accessible Hotel
About InterContinental Montreal by IHG
License: 519105
Guest Reviews
Location
Walking distance to a plethora of restaurants, shops and the underground city network ensures that everything is within reach. This strategic location, highly praised by guests, allows visitors to enjoy Montreal’s vibrant city life without the need for extensive travel. The nearby metro and train station further enhance the hotel's accessibility, making it a convenient base for any traveler looking to explore the city.
Whether here for a conference at the nearby Palais des Congrès, a leisurely visit to historic sites or to indulge in local cuisine, the hotel's position caters to varied interests. With its well-connected underground access and serene surroundings, it's clear why this hotel is celebrated for its unbeatable geography. The welcoming staff and great amenities only add to the pleasant experience, ensuring a memorable stay in Montreal.
Breakfast
Guests also commend the impeccable service with attentive staff ensuring a pleasant dining experience. Some reviews highlight the excellence of the breakfast when delivered directly to the room, thus maintaining convenience and quality.
However, some guests noted areas for improvement, such as the high cost of breakfast which some felt did not match the value. There were mentions of limited choices and a lack of variety on busy days and some guests expressed dissatisfaction with the non-buffet, à la carte breakfast options that left them not fully satisfied. Despite these critiques, the majority of guests found the breakfast to be a highlight of their stay, often describing it as worth the extra money and recommending purchasing it as part of the booking.
Dinner
The ambiance of the dining areas is consistently praised, along with the efficient and pleasant bar services. Room service earns accolades for its fast, efficient and intimate setup, often enhancing the dining experience. While some guests find the restaurant prices on the higher side, many agree that the quality of the food justifies the cost, describing the dishes as excellent and classy.
Nevertheless, there are mentions of areas for improvement, such as the restaurant service and facilities. A few guests highlight the need for better service and more adequate restaurant setups and some have also commented on the high prices for breakfast and general dining. Overall, the dining experience at the InterContinental Montreal with its delicious and varied meals, contributes positively to the overall stay, providing a delightful and memorable culinary experience.
Rooms
However, the decor and furnishings have received mixed feedback. While some find the rooms beautiful and elegantly decorated, many guests feel that the rooms are outdated and could benefit from a refresh. The dark ambiance of several rooms has also been noted by multiple guests with some mentioning insufficient lighting as an inconvenience, especially for reading or working.
Despite some criticisms, the hotel maintains a high standard of cleanliness. Several reviews laud the meticulous upkeep and tidiness of the rooms. Efficient room service is another perk highlighted by visitors. On the downside, occasional issues with room availability upon check-in and minor maintenance problems, such as non-functioning lights or outdated furniture, were mentioned.
In summary, the InterContinental Montreal offers spacious and comfortable accommodations with excellent views, though updates to decor and better lighting would enhance guest satisfaction.
Beds
However, there are a few mixed reviews regarding the size and firmness of the beds. Some guests mentioned that the double and twin beds felt small for two people and there were a few complaints about beds being old or having holes. A handful of guests found the mattresses either too stiff or too soft, describing them as lumpy or sinking in the middle.
Despite these occasional issues, the overall sentiment is that the hotel beds contribute significantly to a relaxing stay. The comfort of the bedding and the cleanliness of the rooms further enhance the sleep experience, making it a noteworthy aspect of a visit to the InterContinental Montreal.
Cleanliness
While the hotel generally maintains a high standard of cleanliness, a few guests noted inconsistencies, particularly with dust and carpeting. Issues such as a dirty pool and occasional lapses in floor cleanliness were also mentioned. Despite these few drawbacks, the majority of reviews reflect a positive experience regarding the hotel's cleanliness.
The hotel's ambiance is enhanced by its cleanliness, making it a welcoming and elegant place to stay. The clean and serene environment, coupled with helpful and smiling staff, contributes to a pleasant and comfortable stay for most guests. Overall, the InterContinental Montreal is recognized as a clean and well-maintained hotel, providing a hygienic and enjoyable experience for its visitors.
Staff
The front desk and reception staff, in particular, are noted for their excellence, responsiveness and courteous service. Valet and concierge services also receive commendations, suggesting well-rounded, top-tier support throughout the guest experience. Specific staff members, such as Danny and Kevin, are mentioned for their outstanding helpfulness and efficiency.
Despite the overwhelmingly positive feedback, there are occasional reports of inattentiveness or slow service. However, such instances appear to be exceptions rather than the rule in a sea of praise for the consistently friendly and welcoming atmosphere fostered by the hotel employees.
Guests seem to appreciate not just the efficiency but also the warm, welcoming nature of the staff, which contributes significantly to the overall pleasant experience at the hotel. The professionalism and kind demeanor of the team, from housekeeping to the bar and pool managers, consistently reflect a strong commitment to guest satisfaction.
Wi-Fi
Gym
Pool
However, the pool is often described as small and sometimes too deep for comfort. Some reviews highlight cleanliness issues and maintenance needs with a few guests encountering dirty water and missing towels. The pool's limited hours and booking system, especially given the COVID-related restrictions, have also made it challenging for some guests to enjoy the facility. Despite these drawbacks, the pool and associated amenities like the sauna remain a pleasant and appreciated feature for many visitors.
Parking
Despite these strengths, many guests have expressed concerns about the cost of parking, which can be quite high with fees around $25-35 per day. The lack of communication regarding additional parking fees and an unclear parking system has also been highlighted. For some, navigating the underground parking garage is complex and the self-parking experience can be tricky, particularly during rush hours or due to tight and limited spaces. Guests have noted that better signage could significantly improve the experience, as the current setup can feel like navigating a maze.
Overall, while the parking facilities at InterContinental Montreal are convenient and secure, the associated high costs and complexity can be a drawback for some visitors.
Family
A notable highlight is the staff's thoughtful gesture of greeting a young child with a toy, which adds a personal touch to family visits. The property is described as safe for family members to explore and dine, contributing to a secure and enjoyable environment.
However, some families have raised concerns regarding the size and comfort of the beds, finding them small and uncomfortable. Additionally, the pool area, while being a popular amenity, has limitations. It's described as small and crowded with restricted operating hours and a deep section that might not be suitable for small children.
Though there's a mention of a family experiencing noise issues due to a dog barking, overall, families report great stays and find the hotel perfect for family getaways. Despite some minor drawbacks, the hotel offers a welcoming environment that caters well to families.
Nightlife
4 Star
The service at InterContinental Montreal is another standout feature, described as excellent across all areas. Additionally, the hotel's ambience is appealing, enhancing the guest experience. The location is considered great, providing a beautiful view and facilitating center city cleanliness. Comfortable rooms and classic breakfasts are other notable features that affirm its position as a top-notch four-star hotel throughout the year.
However, some guests feel that the hotel falls short of four-star standards, suggesting that it is more akin to a three-star property. Despite these few reservations, the general consensus is that it delivers everything expected from a four-star establishment, including high service and cleanliness standards, which are consistently met. Overall, the InterContinental Montreal is seen as an elegant, clean and convenient hotel that provides a comfortable stay.
Business
Accessible
Indoor Pool
Luxury
Yes, InterContinental Montreal by IHG has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at InterContinental Montreal by IHG.
Yes, InterContinental Montreal by IHG welcomes dogs.
Yes, parking facilities are available at InterContinental Montreal by IHG.
Yes, InterContinental Montreal by IHG has a gym.
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