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Summary of reviewsHotel Ciudadano Suites offers visitors an enjoyable and convenient stay, highly praised for its strategic location. Positioned right in front of the Tres Cruces bus terminal and shopping center, it provides guests with easy access to various parts of Montevideo and beyond. This convenience is particularly valued by travelers utilizing bus services or needing quick connections to the airport and Old Town. Despite its bustling surroundings, the hotel maintains a tranquil atmosphere, making it suitable for both leisure and business stays. The proximity to a supermarket and a shopping mall adds an extra layer of comfort and ease, ensuring guests have everything they need nearby.
Breakfast at Hotel Ciudadano Suites is widely appreciated for its quality, variety and the care taken to meet dietary needs. Guests highlight the fresh and nutritious options, noting the satisfying start to their day provided by the meal. However, some improvements could be made in terms of variety, particularly with fresh fruits and plant-based beverages. There are also a few logistical concerns, such as breakfast timings and its availability within room rates, but these do not overshadow the generally positive reception.
The rooms at Hotel Ciudadano Suites are described as spacious, clean and comfortable, equipped with modern amenities such as electric kettles, microwaves and kitchen items. The comfort of the beds, soundproofing and overall room quality receive significant praise with master suites offering luxurious features like balconies and minibars. While there are occasional maintenance issues, the hotel consistently provides a modern and comfortable environment that meets the needs of both short-term and extended stays.
Cleanliness at the hotel is highly commended with numerous guests praising the spotless rooms and impeccable hygiene standards. Although a few guests report inconsistencies in cleaning services, the overall sentiment underscores the hotel's dedication to maintaining a clean and comfortable environment.
The staff at Hotel Ciudadano Suites receive exceptional reviews for their friendliness, attentiveness and professionalism. Guests appreciate the helpful and welcoming nature of the staff with specific mentions of individuals like Pablo at the front desk exemplifying the high standard of service. The team’s commitment to providing a cozy and secure environment significantly enhances the overall guest experience.
The hotel’s free wifi is generally regarded as efficient and reliable, although some guests report the need for improvements. It is sufficient for general use, though streaming services may occasionally perform suboptimally.
For families, Hotel Ciudadano Suites offers a friendly and warm atmosphere with spacious rooms and modern furnishings that cater well to family needs. Despite the basic breakfast options and the location not being immediately close to main attractions, the hotel remains a favored choice for family vacations due to its comfort and quality amenities.
The comfortable beds are a highlight with guests consistently praising their quality and the restful sleep they provide. There are occasional remarks about bed configurations contributing to discomfort, but these are outliers in an otherwise positive reception of the sleeping arrangements.
Regarding its four-star rating, the hotel presents a mix of perceptions. While many guests feel the hotel aligns with four-star expectations in terms of luxury and comfort, others suggest a gap between advertised standards and actual experiences, particularly concerning breakfast quality and room service.
For business travelers, Hotel Ciudadano Suites delivers a modern and comfortable environment that meets various professional needs. Its great location, stylish furnishings and suitable amenities make it an ideal choice for business stays, despite minor inconveniences like later breakfast timings and the lack of toiletries.
Overall, Hotel Ciudadano Suites is a highly recommended option for travelers seeking convenience, comfort and excellent service in Montevideo. Show more
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Categories
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Business Hotel
4-Star Hotel
Room Types
Double RoomFeaturing free toiletries, this double room includes a private bathroom with a shower, a bidet and a hairdryer. The double room's kitchenette, which has a microwave, is available for cooking and storing food. The spacious air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views.
Triple RoomFeaturing free toiletries, this triple room includes a private bathroom with a shower, a bidet and a hairdryer. The triple room's kitchenette, which has a microwave, is available for cooking and storing food. The spacious air-conditioned triple room features a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views.
Quadruple RoomOffering free toiletries, this quadruple room includes a private bathroom with a shower, a bidet and a hairdryer. The quadruple room's kitchenette, which features a microwave, is available for cooking and storing food. The spacious air-conditioned quadruple room offers a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views.
Executive SuiteThe hot tub is a top feature of this suite. This suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The suite's kitchenette, which has a microwave and a tea and coffee maker, is available for cooking and storing food. This air-conditioned suite consists of a dining area, a flat-screen TV with cable channels soundproof walls and a terrace. The unit has 2 beds.
Single RoomFeaturing free toiletries, this single room includes a private bathroom with a shower, a bidet and a hairdryer. The single room's kitchenette, which has a microwave, is available for cooking and storing food. The air-conditioned single room features a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit has 1 bed.
Deluxe SuiteGuests will have a special experience as the suite provides a hot tub. This spacious suite consists of 1 living room, 1 separate bedroom and 2 bathrooms with a bath and free toiletries. The suite's kitchenette, which features a microwave and a tea and coffee maker, is available for cooking and storing food. This air-conditioned suite comes with a dining area, a flat-screen TV with cable channels soundproof walls and a terrace. The unit offers 2 beds.
Guest Reviews
8.6
Very Good
Location
Hotel Ciudadano Suites boasts a highly praised location, strategically positioned right in front of the Tres Cruces bus terminal and shopping center, making it an ideal spot for travelers. Many guests appreciate the convenience of its placement, which allows easy access to transport options connecting different parts of Montevideo and beyond. Its proximity to a 24/7 supermarket and shopping mall adds to the ease and comfort of staying here.
The central location is often highlighted for allowing visitors to explore the city without the need for long commutes. For those traveling by bus, either arriving or departing, the hotel's positioning is particularly advantageous. Additionally, it offers good connections to the airport and the Old Town, providing further travel convenience.
Guests also commend the quiet and tranquil atmosphere despite its bustling surroundings, making it a comfortable stay for both leisure and business purposes. The hotel’s facilities, along with attentive and polite staff, contribute to the overall positive experience, ensuring that guests have everything they need close at hand.
While a handful of reviewers mention minor drawbacks, such as the area’s heavy traffic and occasional noise due to its proximity to the terminal, the overwhelming consensus underscores the hotel’s excellent location as its standout feature, coupled with modern amenities and clean, comfortable rooms.
Breakfast
Hotel Ciudadano Suites is highly praised for its breakfast offerings, which are generally described as excellent, plentiful and delicious. Guests frequently mention the great variety and quality of the breakfast with many appreciating the fresh and nutritious options available. Notable mentions include the continental breakfast and the care taken to accommodate dietary needs, such as gluten-free options for those with celiac disease.
However, several reviews also point out areas for improvement. Some guests feel the breakfast lacks variety, particularly in fresh fruits, natural juices and plant-based beverages. The timing of breakfast service is noted to be somewhat late for certain guests. Despite these criticisms, many found the breakfast satisfactory and a great start to the day.
Additionally, there are logistical concerns external to the breakfast itself, such as the inconvenience of breakfast not being included in some room rates and the discomfort of having to pay extra for it. Issues like limited parking and the location of trash cans in rooms are minimal compared to the generally positive experience.
Overall, while there are minor areas where the breakfast service could improve, Hotel Ciudadano Suites largely delivers a well-received, varied and delicious morning meal for its guests.
Rooms
'Hotel Ciudadano Suites' presents an excellent choice for travelers with its spacious, clean and comfortable rooms. Guests frequently highlight the modern facilities and the well-thought-out room designs. Many rooms are equipped with convenient amenities such as electric kettles, microwaves and basic kitchen items, making it a suitable option for both short-term and extended stays.
The rooms' cleanliness and comfort receive significant praise with guests appreciating the comfortable beds, soundproofing and overall room quality. For those valuing extra space, the master suites are particularly noted for being exceptionally luxurious, featuring balconies, multiple air conditioners, televisions and minibars.
Despite the numerous positives, there are occasional critiques regarding room maintenance. Issues such as dirty bathtubs, malfunctioning air conditioning and minor missing amenities are sometimes reported. Furthermore, guests occasionally note noise from nearby construction, though this seems to be a temporary inconvenience.
Overall, 'Hotel Ciudadano Suites' offers a modern and comfortable stay with spacious rooms, excellent amenities and mostly positive feedback on room cleanliness and comfort.
Beds
At Hotel Ciudadano Suites, guests consistently praise the beds for their exceptional comfort and quality. Descriptions like comfortable, very comfortable and super comfortable are frequently used to highlight the overall satisfaction with the bedding. Many found the beds to be spacious, cozy and tailored for a pleasant sleep experience with some even referring to them as excellent and impeccable. The bed sheets are noted for being very soft and pillows add to the comfortable sleep environment.
Despite these positives, there are occasional mentions of less favorable bed configurations, such as double beds being formed by pushing two single mattresses together, creating an uncomfortable gap. Maintenance issues, such as loose bathroom floor tiles and cleanliness problems, were also reported by some guests. Nevertheless, the hotel's modern and clean bed quarters generally leave a strong positive impression, ensuring that most guests enjoy a restful night's sleep.
Cleanliness
Hotel Ciudadano Suites receives numerous commendations for its high standards of cleanliness. Guests frequently praise the establishment's very clean facilities, spotless rooms and overall impeccable hygiene. Consistency in maintaining cleanliness extends to well-maintained rooms, cozy bed linens and immaculate public areas.
However, some guests did report inconsistencies in cleaning services. While many rooms were described as spick and span, others had issues like moldy curtains, dirty bathrooms and superficial cleaning efforts. Particular areas of concern included the floor of the bathtub, the shower and occasional bad odors in some rooms.
Despite a few negative experiences, the hotel's dedication to maintaining a clean and comfortable environment is evident with numerous guests highlighting excellent hygiene and the friendly, attentive staff. For travelers prioritizing cleanliness, Hotel Ciudadano Suites generally meets expectations, making it a reliable choice for a comfortable stay.
Staff
Visitors to Hotel Ciudadano Suites frequently commend the exceptional service provided by the staff. Numerous reviews highlight the team's friendliness, attentiveness and professionalism, contributing significantly to the overall comfort and positive experience at the hotel. Guests repeatedly describe the staff as super friendly, polite and always available to assist, ensuring that requests are met promptly and courteously.
Pablo at the front desk receives specific mention for his helpfulness, which exemplifies the high standard of service seen throughout the establishment. The reception staff, in general, is noted for being accommodating, kind and professional, creating a welcoming atmosphere for all guests.
Despite a few isolated mentions of initial indifference or an occasional bad attitude, the overwhelming sentiment is that the staff is incredibly supportive and responsive, whether during check-in, dealing with luggage or other interactions. The hotel prides itself on its team’s efficiency and commitment to hospitality with guests particularly appreciative of the thoughtful and always available support they receive.
Alongside the friendly and professional demeanor, the staff's service extends to ensuring a cozy and secure environment. Their attentiveness, from the day-to-day services to special attention for children, exemplifies the hotel's dedication to guest satisfaction. Overall, the positive feedback about the staff at Hotel Ciudadano Suites plays a crucial role in enhancing the guests' stay, making it a highly recommended choice for visitors seeking excellent service and warm hospitality.
Wi-Fi
Hotel Ciudadano Suites provides a comfortable stay with rooms that guests frequently describe as good or great. The hotel includes wifi in the daily rate and while some guests report weak or needed improvements in the wifi, many found it to be efficient, good, excellent and consistent. Guests seem to appreciate the inclusion of the service and its reliability for general use, although streaming services like Netflix might not perform optimally. The breakfast received mixed reviews, ranging from decent to good, though some guests considered it weak. Overall, guests had nothing negative to report and enjoyed a satisfactory experience during their stay.
Family
Hotel Ciudadano Suites offers a welcoming environment with a cozy, friendly and warm atmosphere, making it particularly well-suited for families. The spacious rooms equipped with comfortable beds ensure that families, including those with young children, have enough space to relax and enjoy their stay. Modern furnishings and mini-kitchens add to the convenience, allowing for basic meal preparations that cater well to the needs of families.
Attentive staff contribute to a pleasant experience and the hotel’s comfortable overall ambiance makes for an enjoyable stay. While the breakfast options are basic, aligning with typical offerings in Uruguay, the comfort and quality of family amenities provided make up for it. This includes the availability of family-friendly facilities, which guests find impeccable and highly accommodating to family needs.
Located conveniently, though not immediately close to main attractions, the hotel is still a good option for families looking for a comfortable and well-appointed stay. Many guests indicate they would return and recommend this hotel, noting its suitability for family vacations.
4 Star
Hotel Ciudadano Suites presents a mix of perceptions regarding its four-star rating, facilities and services. Many guests have noted that the hotel exudes a sense of luxury and a classy atmosphere with comfort, cleanliness and room features generally aligning with four-star expectations. The amenities and overall comfort appear to match the quality associated with a four-star hotel.
However, some reviews suggest a disconnect between the hotel's advertised rating and guest experiences. Several guests remarked that the facility services do not align with four-star standards, citing issues such as basic breakfast options and occasional lapses in room service. Compared to other four-star establishments, particularly the Radisson, some felt that Ciudadano Suites falls short.
In particular, there were concerns about the hotel's suitability for families and its ability to live up to its luxurious image consistently. Challenges like breakfast quality and reception service delays were mentioned, which somewhat dampened their experience. Despite these mixed reviews, many guests still appreciated the excellent treatment from the staff, indicating that customer service is a strong point for the hotel.
Business
Hotel Ciudadano Suites receives high praise from business travelers for its modern and comfortable environment. The hotel's furnishings and overall ambiance are described as great and stylish, aligning well with the needs of professionals on the go. With comfortable rooms specifically highlighted as suitable for business travelers, the hotel meets various professional requirements properly.
Conveniently located in front of the bus station, the establishment offers excellent accessibility, a crucial feature for those on business trips. Despite being primarily tailored for vacationers too, the varied facilities and good value for money make it an ideal choice for short-term or business stays. The hotel's services effectively cater to business needs, providing a business-friendly environment complete with necessary amenities. However, it is worth noting that breakfast starts late and toiletries are not provided, which some might find inconvenient.
Overall, Hotel Ciudadano Suites is a highly recommended option for business travelers due to its suitable services and facilities.
No, Hotel Ciudadano Suites doesn't have any pool.
No, a spa isn't available at Hotel Ciudadano Suites.
No, Hotel Ciudadano Suites doesn't allow dogs.
No, parking facilities aren't available at Hotel Ciudadano Suites.