Hotel Monterrey Macroplaza
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Summary of reviewsHotel Monterrey Macroplaza is widely appreciated for its outstanding central location, which provides easy access to major attractions such as the Macroplaza, Santa Lucia Riverwalk and Barrio Antiguo. The convenience of being within walking distance to museums, restaurants and entertainment venues makes it an optimal choice for both business travelers and tourists. The proximity to public transportation further enhances its appeal.
The hotel’s breakfast is generally seen as affordable and tasty, though some guests wish for more variety and feel it should be included in the room rate. Dinner experiences are varied; while the Sierra Madre restaurant on the ground floor is praised for good beer and enjoyable meals, some guests find the main restaurant’s food quality lacking. Nevertheless, international and Mexican cuisines are available alongside nearby highly recommended dining options.
Rooms at the hotel are noted for their size, comfort and certain amenities like microwaves and mini-fridges with some guests enjoying clean and spacious accommodations. However, many reviews highlight the need for significant renovations due to outdated furnishings and frequent maintenance issues, such as broken shower knobs and malfunctioning air conditioning. Cleanliness issues, including reports of cockroaches and bad odors, are also a concern.
The staff receives mixed reviews, though generally positive. Many guests commend the staff’s friendliness and attentiveness, which contribute significantly to their positive experience. However, isolated incidents of rudeness, particularly from reception staff, have been mentioned.
The hotel’s free Wi-Fi receives mixed feedback with some finding it satisfactory and fast, while many others experience issues with connectivity and reliability. The gym and pool also attract mixed reviews; while some appreciate the facilities, others note maintenance problems and unpleasant odors.
Parking is appreciated by many for being secure and complimentary, though some guests face issues with limited spaces and poor design. The hotel's nightlife-friendly location is a major draw for those looking to explore Monterrey’s vibrant social scene, despite some street noise.
In conclusion, Hotel Monterrey Macroplaza is highly valued for its excellent location and certain amenities. However, it requires significant improvements in maintenance, cleanliness and service consistency to fully meet guest expectations.
Categories
The hotel’s breakfast is generally seen as affordable and tasty, though some guests wish for more variety and feel it should be included in the room rate. Dinner experiences are varied; while the Sierra Madre restaurant on the ground floor is praised for good beer and enjoyable meals, some guests find the main restaurant’s food quality lacking. Nevertheless, international and Mexican cuisines are available alongside nearby highly recommended dining options.
Rooms at the hotel are noted for their size, comfort and certain amenities like microwaves and mini-fridges with some guests enjoying clean and spacious accommodations. However, many reviews highlight the need for significant renovations due to outdated furnishings and frequent maintenance issues, such as broken shower knobs and malfunctioning air conditioning. Cleanliness issues, including reports of cockroaches and bad odors, are also a concern.
The staff receives mixed reviews, though generally positive. Many guests commend the staff’s friendliness and attentiveness, which contribute significantly to their positive experience. However, isolated incidents of rudeness, particularly from reception staff, have been mentioned.
The hotel’s free Wi-Fi receives mixed feedback with some finding it satisfactory and fast, while many others experience issues with connectivity and reliability. The gym and pool also attract mixed reviews; while some appreciate the facilities, others note maintenance problems and unpleasant odors.
Parking is appreciated by many for being secure and complimentary, though some guests face issues with limited spaces and poor design. The hotel's nightlife-friendly location is a major draw for those looking to explore Monterrey’s vibrant social scene, despite some street noise.
In conclusion, Hotel Monterrey Macroplaza is highly valued for its excellent location and certain amenities. However, it requires significant improvements in maintenance, cleanliness and service consistency to fully meet guest expectations.
Hotel near Nightlife Spots
Located in the heart of Monterrey, this hotel is steps away from the vibrant Centro neighborhood and Barrio Antiguo, known for its nightlife. The hotel's central location offers easy access to bars, restaurants, and cultural landmarks.
Hotel with Indoor Pool
Hotel Monterrey Macroplaza provides an indoor swimming pool for guest use. The hotel also includes a fitness club, offering facilities for both relaxation and exercise in a central city location.
Hotel with Swimming Pool
Indoor Pool
Business Hotel
Hotel with Parking
Hotel with Gym
4-Star Hotel
Guest Reviews
Hotel Monterrey Macroplaza stands out for its renowned location, consistently praised by its guests. Positioned centrally, this hotel provides easy access to the city's major attractions, such as the Macroplaza, Santa Lucia Riverwalk and Barrio Antiguo. Its proximity to museums, restaurants and entertainment venues makes it an ideal choice for both business travelers and tourists. Guests appreciate the convenience of being within walking distance to numerous points of interest and the vibrant downtown area. The central location also ensures accessibility to public transportation options. Despite mixed reviews about the hotel’s facilities and amenities, the unbeatable location remains the defining feature that draws visitors back.
Hotel Monterrey Macroplaza receives mixed feedback regarding its breakfast options, although guests generally appreciate its affordability and taste. Many reviews highlight the breakfast as delicious with some describing it as very good, hygienic and plentiful. The buffet breakfast, in particular, is frequently noted for being offered at an affordable price.
However, there are recurring concerns about the lack of variety and overall simplicity of the selection. Some guests felt that the breakfast service could be improved and more diverse options, including local specialties, should be introduced. There's also disappointment expressed about the breakfast not being included in the room rate with many suggesting it would be a welcome addition considering the room costs.
Despite these criticisms, the breakfast seems to provide a solid start to the day for many and its cost-effectiveness makes it a practical choice for visitors.
Hotel Monterrey Macroplaza offers a dining experience that garners mixed impressions. While some guests find the quality of food in the main restaurant subpar, others appreciate the reasonable prices of the buffet offerings. A standout for many is the Sierra Madre restaurant, located on the ground floor, which is frequently praised for its good beer and enjoyable meals. The hotel also allows guests the convenience of room service from the pub in the lobby.
Guests have noted that the restaurant, previously perceived as more elegant, still manages to maintain a pleasant ambiance. Both international and national Mexican cuisines are available, ensuring a variety of dining options. However, it is worth mentioning that meals, specifically dinner, come at an additional cost. Despite this, the food quality generally receives positive feedback, described as good and delicious with the sports bar also serving enjoyable fare.
For those keen on exploring local flavors beyond the hotel, Monterrey offers excellent nearby dining establishments. The renowned El Rey de Cabrito and two Mr. Pampas locations come highly recommended, providing diverse and must-try culinary experiences just a short distance away. Overall, while the dining at Hotel Monterrey Macroplaza has room for improvement, it offers several satisfying options both on-site and nearby.
Hotel Monterrey Macroplaza offers a convenient location with proximity to nearby attractions, making it an ideal spot for sightseeing. The size of the rooms varies with some guests finding them spacious and comfortable, equipped with amenities like a microwave and mini-fridge. The hotel also receives positive feedback for the comfort of its beds and the cleanliness of some rooms. The restaurant within the hotel offers good food and beer, adding to the convenience.
However, many guests have noted the hotel's need for significant renovations and maintenance. The furnishings and fixtures are often described as old and worn out with issues like broken shower knobs, malfunctioning air conditioning and dated televisions being common complaints. Cleanliness is also a major concern with several reports of cockroaches, bad odors and dirty carpets. Additionally, some rooms suffer from lack of ventilation and natural light and noise from neighboring rooms or outside can be disturbing.
Guests have had mixed experiences with the hotel's staff, encountering delays and occasional rudeness, although others appreciated the efforts made by reception to resolve issues and move them to different rooms when necessary.
Overall, although Hotel Monterrey Macroplaza’s prime location and certain room amenities are significant draws, many aspects of the accommodation require considerable improvement to meet guest expectations.
Hotel Monterrey Macroplaza offers a variety of experiences when it comes to sleeping arrangements with mixed reviews about the beds. Some guests praised the comfort of the beds, describing them as very comfortable and firm and appreciated the generous bed size and clean sheets that were maintained daily. These positive notes highlight some guests' satisfaction with the bedding and overall room cleanliness.
However, other reviews paint a different picture, citing numerous issues. A significant number of guests found the beds to be uncomfortable with mentions of hard mattresses, broken bed legs and even cockroaches in the beds. The pillows were frequently described as hard and uncomfortable, contributing to a less than satisfactory sleep experience for some. There were reports of old and worn-out bedding, stained sheets and even a bedbug sighting.
Overall, while some guests found the beds quite satisfactory and comfortable, others encountered serious issues that detracted from their stay. The mixed feedback suggests that the hotel might benefit from updating their bedding and improving maintenance to ensure a more consistently positive experience for future guests.
Hotel Monterrey Macroplaza offers a convenient and safe location for exploring the city with many guests appreciating the overall cleanliness of certain areas within the hotel. The hotel’s cleaning service is acknowledged by some for keeping rooms and facilities in a generally presentable condition, particularly noting clean hallways, comfortable and spacious rooms and well-maintained standards in some instances. Moreover, guests highlighted the comfort and cleanliness of specific rooms, which stood out amidst varying experiences.
However, the cleanliness standards are inconsistent. Numerous guests reported significant issues with hygiene, including dirty carpets, stained sheets and unpleasant odors throughout their stay. The presence of cockroaches in rooms and other areas was a recurring complaint, indicating severe pest management problems. Instances of old and unkempt facilities, combined with delayed or inadequate room cleaning, added to the dissatisfaction.
Additionally, the hotel is noted for needing general maintenance and an update to its outdated and neglected infrastructure. Complaints about mold, bad smells and non-functional amenities, such as broken light fixtures and non-working showers, further detracted from the experience. Despite efforts to maintain acceptable hygiene practices, the overall cleanliness falls short of expectations.
While some guests found the hotel to be clean and comfortable, these positive anecdotes are overshadowed by numerous accounts of poor sanitation, lack of regular cleaning and an uncomfortable environment due to inadequate upkeep and pest infestations.
At the Hotel Monterrey Macroplaza, the general sentiment towards the staff is quite varied, though predominantly positive. Many guests have commended the team for their friendliness, kindness and attentiveness. Guests frequently highlight the excellent service they received, particularly mentioning the polite, professional and accommodating nature of the personnel. This warmth extends to the cleaning staff, front desk staff and even the parking lot attendants.
However, there are notable concerns that some guests have experienced. A portion of the feedback points to instances of rudeness and unprofessional behavior, particularly from certain staff members at the reception. These negative experiences include unhelpful and dismissive attitudes with specific mentions of a receptionist named Adrian being particularly rude.
Despite these issues, the staff's overall treatment, attentiveness and friendliness are repeatedly praised, contributing to positive experiences for many visitors. The hotel's central location also adds to its appeal, making the efforts of the staff a significant part of guests' satisfaction during their stay.
Guests at Hotel Monterrey Macroplaza have shared mixed experiences regarding the hotel's WiFi services. On the positive side, some visitors noted that the hotel provides good WiFi with a few even praising the internet as excellent, fast and working well. Free WiFi is also highlighted as an advantage with several mentions of it being available to all devices and the connection being decent or good.
However, a significant number of guests reported issues with the WiFi being weak, slow or unreliable. Many found it difficult to connect with the internet being unstable or having frequent cut-offs. Some mentioned that the WiFi was better in common areas like hallways than in the rooms. Problems included the necessity to enter a new password daily, the connection only allowing a limited number of devices and the service often being spotty or completely unavailable.
Overall, while some guests had satisfactory experiences with the hotel’s internet, many others faced considerable difficulties, suggesting an inconsistency in the quality of the WiFi provided at Hotel Monterrey Macroplaza.
Hotel Monterrey Macroplaza offers a gym that has received mixed feedback from its guests. Despite its impressive facilities and the positive aspect of having a gym and pool, several reviews pointed out that the gym equipment often lacks functionality. Issues such as non-working treadmills, malfunctioning bikes and a general lack of maintenance were frequently mentioned. While some guests appreciated the simplicity and general cleanliness of the gym, others noted the lack of air conditioning and a damp smell on the gym floor. It was mentioned that the gym provides a pleasant view of Cerro de la Silla and has all the necessary basics, but could benefit from more equipment. Overall, guests found the gym to be good but in need of better upkeep and more functional machines.
The rooftop pool at Hotel Monterrey Macroplaza receives mixed reviews from guests. Some appreciated the heated facility and clean, well-maintained area, which provided a pleasant environment, particularly for families with children. Others found the rooftop setting and bar appealing. However, many guests were disappointed by frequent closures and maintenance issues that were not communicated in advance, leaving them unable to use the pool during their stay. Reports of broken tiles, griminess and crowded conditions detracted from the experience for some and the pool's small size and restricted access added to the inconvenience. Despite these issues, when available and functional, the pool is considered a nice amenity by some guests.
Hotel Monterrey Macroplaza offers parking facilities that receive a mix of positive and negative feedback from guests. Many appreciate the parking included with their stay with several reviews highlighting it as secure, comfortable and complimentary. The hotel provides good parking facilities, including valet parking and covered spots and the location is ideal, as it is in the center of Monterrey with parking available.
However, some guests mention issues with the hotel’s parking, such as limited spaces, crowded lots, poorly designed circulation and exposed rods. Access to the parking lot can be inconvenient due to a gate without a key and a requirement to walk some distance between the hotel and the parking lot. Despite these occasional drawbacks, the service, especially the friendliness and helpfulness of the parking attendant, receives positive mention. Overall, while the parking situation at Hotel Monterrey Macroplaza has its challenges, it remains a valued amenity for many guests.
Hotel Monterrey Macroplaza is an ideal destination for those wanting to immerse themselves in the vibrant nightlife of Monterrey. Nestled close to many bars, clubs and restaurants, its location is perfect for visitors eager to enjoy a night out on the town. Guests can find plenty of nightlife options just a short walk away, making it easy to experience the buzzing social scene.
The area around the hotel is bustling and lively with a view of the Macroplaza at night adding to the ambiance. Despite the occasional street noise and the sounds from nearby bars seeping in, the hotel’s proximity to nightlife hotspots is a major draw for those looking to explore the local entertainment scene.
Hotel Monterrey Macroplaza boasts a central location ideal for business travelers, coupled with beautiful decor and scenic views. However, guests repeatedly noted discrepancies between its four-star rating and the actual facilities and services provided. Many described the hotel as old, though not necessarily in poor condition with some elements like noisy elevators and outdated installations detracting from the overall experience.
Despite its central setting and budget-friendly rates, reviews consistently pointed out that the hotel's amenities and service levels do not meet typical four-star standards. Expectations of bathroom supplies and in-room coffee makers were often unmet. The consensus suggests that the hotel would better fit a three-star classification with several reviews even likening it to a two-star establishment when considering its high price relative to the quality offered.
In summary, while Hotel Monterrey Macroplaza provides a comfortable stay with a prime location, the dated facilities and lack of certain amenities mean it falls short of what is commonly expected from a four-star hotel.
Hotel Monterrey Macroplaza is highly regarded for its excellent location and convenience, making it a suitable choice for business travelers. Guests find the hotel comfortable and clean with facilities that are functional and geared toward business needs. The presence of a desk, good lighting in the rooms and parking adds to its appeal for those on work trips. While some reviews suggest that business services could use improvement and the hotel lacks luxury amenities, the overall feedback highlights the hotel as good for quick or short business trips.
Business facilities, including conference spaces, are noted to be adequate and supportive of a business environment. The fair pricing and simplicity of the rooms cater well to those who need a straightforward place to spend the night. Additionally, the hotel’s restaurant and friendly reception staff receive positive mentions, adding to the overall experience. While it may not be the top choice for luxury or extended business stays, its practical amenities and convenient location make it a good option for business travel in Monterrey.
Hotel Monterrey Macroplaza features an indoor pool that has received mixed feedback from guests. The pool, although a pleasant facility for some, often faces issues related to maintenance and cleanliness with several reviews noting that it was small, sometimes dirty and in need of repairs. Guests have pointed out that the pool area can be neglected and the water temperature can turn cold. Furthermore, the pool often becomes crowded, which may limit access for some visitors. Additionally, there were instances when the pool was out of service or there wasn't enough information available about its availability. Despite these concerns, some guests did find the indoor pool comfortable when it was accessible and well-maintained. However, the overall sentiment suggests a need for better maintenance and clearer communication regarding the pool's status.
Hotel Monterrey Macroplaza has garnered mixed reviews regarding its luxurious appeal. On the positive side, many guests appreciated the beautiful facilities, luxurious interiors and luxury features that some of the rooms offered, creating a general luxurious feel and ambience. The hotel has a very classic old building charm with well-maintained accessors that add to its comfort.
However, numerous reviews pointed out that the hotel significantly lacks the luxury expected for the price charged. Common remarks include small rooms that seemed more like a hostel, old and outdated facilities and a general sense of not being luxurious enough for the cost. Many guests felt that the hotel’s old installations and the state of the rooms did not justify the exorbitant prices. Complaints of moldy smells and poor value for money were also common. Despite its good location, the luxurious experience anticipated by many guests was overshadowed by these concerns.
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Location
Breakfast
However, there are recurring concerns about the lack of variety and overall simplicity of the selection. Some guests felt that the breakfast service could be improved and more diverse options, including local specialties, should be introduced. There's also disappointment expressed about the breakfast not being included in the room rate with many suggesting it would be a welcome addition considering the room costs.
Despite these criticisms, the breakfast seems to provide a solid start to the day for many and its cost-effectiveness makes it a practical choice for visitors.
Dinner
Guests have noted that the restaurant, previously perceived as more elegant, still manages to maintain a pleasant ambiance. Both international and national Mexican cuisines are available, ensuring a variety of dining options. However, it is worth mentioning that meals, specifically dinner, come at an additional cost. Despite this, the food quality generally receives positive feedback, described as good and delicious with the sports bar also serving enjoyable fare.
For those keen on exploring local flavors beyond the hotel, Monterrey offers excellent nearby dining establishments. The renowned El Rey de Cabrito and two Mr. Pampas locations come highly recommended, providing diverse and must-try culinary experiences just a short distance away. Overall, while the dining at Hotel Monterrey Macroplaza has room for improvement, it offers several satisfying options both on-site and nearby.
Rooms
However, many guests have noted the hotel's need for significant renovations and maintenance. The furnishings and fixtures are often described as old and worn out with issues like broken shower knobs, malfunctioning air conditioning and dated televisions being common complaints. Cleanliness is also a major concern with several reports of cockroaches, bad odors and dirty carpets. Additionally, some rooms suffer from lack of ventilation and natural light and noise from neighboring rooms or outside can be disturbing.
Guests have had mixed experiences with the hotel's staff, encountering delays and occasional rudeness, although others appreciated the efforts made by reception to resolve issues and move them to different rooms when necessary.
Overall, although Hotel Monterrey Macroplaza’s prime location and certain room amenities are significant draws, many aspects of the accommodation require considerable improvement to meet guest expectations.
Beds
However, other reviews paint a different picture, citing numerous issues. A significant number of guests found the beds to be uncomfortable with mentions of hard mattresses, broken bed legs and even cockroaches in the beds. The pillows were frequently described as hard and uncomfortable, contributing to a less than satisfactory sleep experience for some. There were reports of old and worn-out bedding, stained sheets and even a bedbug sighting.
Overall, while some guests found the beds quite satisfactory and comfortable, others encountered serious issues that detracted from their stay. The mixed feedback suggests that the hotel might benefit from updating their bedding and improving maintenance to ensure a more consistently positive experience for future guests.
Cleanliness
However, the cleanliness standards are inconsistent. Numerous guests reported significant issues with hygiene, including dirty carpets, stained sheets and unpleasant odors throughout their stay. The presence of cockroaches in rooms and other areas was a recurring complaint, indicating severe pest management problems. Instances of old and unkempt facilities, combined with delayed or inadequate room cleaning, added to the dissatisfaction.
Additionally, the hotel is noted for needing general maintenance and an update to its outdated and neglected infrastructure. Complaints about mold, bad smells and non-functional amenities, such as broken light fixtures and non-working showers, further detracted from the experience. Despite efforts to maintain acceptable hygiene practices, the overall cleanliness falls short of expectations.
While some guests found the hotel to be clean and comfortable, these positive anecdotes are overshadowed by numerous accounts of poor sanitation, lack of regular cleaning and an uncomfortable environment due to inadequate upkeep and pest infestations.
Staff
However, there are notable concerns that some guests have experienced. A portion of the feedback points to instances of rudeness and unprofessional behavior, particularly from certain staff members at the reception. These negative experiences include unhelpful and dismissive attitudes with specific mentions of a receptionist named Adrian being particularly rude.
Despite these issues, the staff's overall treatment, attentiveness and friendliness are repeatedly praised, contributing to positive experiences for many visitors. The hotel's central location also adds to its appeal, making the efforts of the staff a significant part of guests' satisfaction during their stay.
Wi-Fi
However, a significant number of guests reported issues with the WiFi being weak, slow or unreliable. Many found it difficult to connect with the internet being unstable or having frequent cut-offs. Some mentioned that the WiFi was better in common areas like hallways than in the rooms. Problems included the necessity to enter a new password daily, the connection only allowing a limited number of devices and the service often being spotty or completely unavailable.
Overall, while some guests had satisfactory experiences with the hotel’s internet, many others faced considerable difficulties, suggesting an inconsistency in the quality of the WiFi provided at Hotel Monterrey Macroplaza.
Gym
Pool
Parking
However, some guests mention issues with the hotel’s parking, such as limited spaces, crowded lots, poorly designed circulation and exposed rods. Access to the parking lot can be inconvenient due to a gate without a key and a requirement to walk some distance between the hotel and the parking lot. Despite these occasional drawbacks, the service, especially the friendliness and helpfulness of the parking attendant, receives positive mention. Overall, while the parking situation at Hotel Monterrey Macroplaza has its challenges, it remains a valued amenity for many guests.
Nightlife
The area around the hotel is bustling and lively with a view of the Macroplaza at night adding to the ambiance. Despite the occasional street noise and the sounds from nearby bars seeping in, the hotel’s proximity to nightlife hotspots is a major draw for those looking to explore the local entertainment scene.
4 Star
Despite its central setting and budget-friendly rates, reviews consistently pointed out that the hotel's amenities and service levels do not meet typical four-star standards. Expectations of bathroom supplies and in-room coffee makers were often unmet. The consensus suggests that the hotel would better fit a three-star classification with several reviews even likening it to a two-star establishment when considering its high price relative to the quality offered.
In summary, while Hotel Monterrey Macroplaza provides a comfortable stay with a prime location, the dated facilities and lack of certain amenities mean it falls short of what is commonly expected from a four-star hotel.
Business
Business facilities, including conference spaces, are noted to be adequate and supportive of a business environment. The fair pricing and simplicity of the rooms cater well to those who need a straightforward place to spend the night. Additionally, the hotel’s restaurant and friendly reception staff receive positive mentions, adding to the overall experience. While it may not be the top choice for luxury or extended business stays, its practical amenities and convenient location make it a good option for business travel in Monterrey.
Indoor Pool
Luxury
However, numerous reviews pointed out that the hotel significantly lacks the luxury expected for the price charged. Common remarks include small rooms that seemed more like a hostel, old and outdated facilities and a general sense of not being luxurious enough for the cost. Many guests felt that the hotel’s old installations and the state of the rooms did not justify the exorbitant prices. Complaints of moldy smells and poor value for money were also common. Despite its good location, the luxurious experience anticipated by many guests was overshadowed by these concerns.
Yes, Hotel Monterrey Macroplaza has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Hotel Monterrey Macroplaza.
No, Hotel Monterrey Macroplaza doesn't allow dogs.
Yes, parking facilities are available at Hotel Monterrey Macroplaza.
Yes, Hotel Monterrey Macroplaza has a gym.
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