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Summary of reviewsAC Hotel by Marriott Monterrey Valle is highly regarded for its exceptional location in the bustling Valle Oriente area, which offers guests easy access to a variety of restaurants, coffee shops, and offices in San Pedro Garza García. This makes it an attractive choice for both leisure and business travelers. The hotel's thoughtfully designed spaces provide a tranquil atmosphere, with modern, clean, and well-lit rooms that serve as a haven amidst the city’s activity. Guests enjoy excellent amenities, such as a gym and terrace, and appreciate the beautiful views that enhance their stay.
The breakfast experience at the hotel receives mixed reviews. While some guests appreciate the delicious and healthy options like omelettes and chilaquiles at the buffet, others find the offerings repetitive and simple, with occasional service inefficiencies and pricing concerns. Despite its strong points, there is room for improvement in variety, service speed, and value.
The rooms are praised for their modern aesthetic, cleanliness, and spaciousness. Guests appreciate the sleek design and quiet atmosphere, enhanced by amenities like a coffee maker and refrigerator. However, some note occasional noise from the hallways and street and mention the need for more privacy in the bathroom, a closed closet, and an ironing board.
Cleanliness is a standout feature of the hotel, with consistently positive feedback highlighting well-maintained, tidy rooms and a spotless overall environment. While there are rare mentions of issues with floors and bathrooms, the hotel generally succeeds in maintaining high cleanliness standards, attracting guests who prioritize hygiene and a refined ambiance.
The staff at AC Hotel by Marriott Monterrey Valle generally receive praise for their attentiveness and excellent service, particularly in the restaurant and at the front desk. However, there are instances of inconsistent customer care and unfriendly interactions. Nonetheless, the overall impression is one of friendly, helpful service that enhances the guest experience.
In summary, AC Hotel by Marriott Monterrey Valle is lauded for its prime location, modern and clean accommodations, and generally excellent staff service, making it a desirable destination for those seeking comfort and convenience in Monterrey. Show more
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Categories
Hotel for Honeymoon
AC Hotel offers a modern and sleek design with comfortable rooms and a range of amenities. Its location in Valle provides easy access to shopping and dining, making it a convenient choice for honeymooners.
Romantic Hotel
This hotel features a contemporary design and a focus on comfort, providing a stylish and romantic atmosphere. Its convenient location and modern amenities make it a great choice for couples.
Accessible Hotel
The hotel provides rooms and facilities for disabled guests, with general wheelchair access. Accessible toilets and bathrooms for disabled guests are available, and a lift provides easy access to all floors.
Family Friendly Hotel
Business Hotel
Hotel with Parking
Hotel with Gym
3-Star Hotel
Room Types
King RoomOffering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The air-conditioned double room offers a flat-screen TV with streaming services, a minibar, a coffee machine, a safe deposit box as well as city views. The unit offers 1 bed.
Double Room with Two Double BedsOffering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with streaming services, a minibar, a coffee machine, a safe deposit box as well as city views. The unit offers 2 beds.
Junior King SuiteOffering free toiletries, this suite includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned suite offers a flat-screen TV with streaming services, a minibar, a coffee machine, a seating area as well as city views.
Guest Reviews
Location
With its exceptional location, AC Hotel by Marriott Monterrey Valle places guests at the heart of bustling Monterrey in the sought-after Valle Oriente area. Visitors are consistently impressed by the hotel's proximity to a vibrant new plaza, teeming with a variety of restaurants, coffee shops, and spots perfect for a casual hangout. This ideal positioning not only offers ease of access to delicious cuisine and trendy cafes but also facilitates convenient visits to nearby offices in San Pedro Garza García, making it a prime choice for both leisure and business travelers.
Guests appreciate the combination of modern, clean, and well-lit rooms with the tranquil atmosphere, creating a haven amidst the city's hustle and bustle. Complementing the superb location are excellent amenities, such as the gym and terrace, all contributing to the overall comfort and experience. The beautiful views from the hotel further enhance the stay, leaving a memorable impression of the hotel's thoughtfully considered design and prime setting.
Breakfast
The breakfast experience at AC Hotel by Marriott Monterrey Valle receives a mix of positive and constructive feedback. Guests generally find the breakfast to be good, with some highlighting its very good quality and the inclusion of a buffet complemented by a variety of menu dishes prepared on the spot. The availability of options like omelettes and chilaquiles adds to the appeal, with some describing the breakfast as delicious, complete, and healthy.
However, several guests noted the lack of variety, mentioning that the offerings were repetitive and simple for this type of hotel. A few guests also experienced slow service, especially in the mornings when time is limited, and some felt the breakfast was overpriced given the variety and quality of the food. Issues with service, such as staff not acknowledging the included breakfast rates for some guests, also contributed to a less satisfactory experience for some.
Overall, while the breakfast at this hotel has its strong points, there is room for improvement in terms of variety, service efficiency, and value for money.
Rooms
The AC Hotel by Marriott Monterrey Valle is garnering attention for its comfortable and modern accommodations. Guests frequently highlight the cleanliness and spaciousness of the rooms, noting that they are both tidy and well-designed. The hotel’s contemporary aesthetic and modern facilities, including amenities like a coffee maker and refrigerator, contribute to a pleasant stay. The decor and cutting-edge style of the hotel are appreciated, making it an attractive option for those seeking a stylish environment. Most reviews praise the quiet atmosphere within the rooms, although some report occasional noise from the hallways and the street. There is a mention of the lack of privacy in the bathroom and a closed closet, along with the absence of an ironing board. Overall, the hotel appeals to guests looking for a sleek, restful experience with attentive service.
Cleanliness
AC Hotel by Marriott Monterrey Valle stands out for its commendable cleanliness, making it a popular choice for travelers valuing tidy and pleasant surroundings. The guest reviews repeatedly praise the cleanliness of the rooms and the hotel overall, emphasizing well-maintained spaces that contribute to a comfortable stay. The property is described as very clean and innovative, with a beautiful building that complements the spotless environment. Visitors appreciate the super clean rooms that underscore the hotel's dedication to maintaining pristine conditions. While there are isolated mentions of cleanliness issues, particularly concerning floors and bathrooms, the overall impression is positive, highlighting the hotel's efforts to keep everything clean. The combination of cleanliness and comfort sets a high standard for the AC Hotel by Marriott Monterrey Valle, attracting guests seeking a refined and hygienic ambiance in addition to its appealing aesthetic and convenient location.
Staff
The reviews highlight a generally positive impression of the staff at the AC Hotel by Marriott Monterrey Valle. Many guests commend the restaurant staff for being attentive and helpful, paired with waiters who deliver excellent service. Friendly and well-trained employees contribute significantly to the guest experience, with particular appreciation for the attentiveness of the front desk ladies. Hospitality is a notable point, with staff described as accessible, nice, and super attentive. However, there are mentions of inconsistencies, citing some front desk staff as lacking in customer care, along with instances of unfriendly interactions and managerial attitude issues upon arrival. Despite these occasional setbacks, the overall feedback emphasizes friendly and excellent service from the staff.
No, AC Hotel by Marriott Monterrey Valle doesn't have any pool.
No, a spa isn't available at AC Hotel by Marriott Monterrey Valle.
No, AC Hotel by Marriott Monterrey Valle doesn't allow dogs.
Yes, parking facilities are available at AC Hotel by Marriott Monterrey Valle.
Yes, AC Hotel by Marriott Monterrey Valle has a gym.