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Summary of reviewsFairmont Le Chateau Montebello is a beautiful and historic hotel that offers guests an incredible getaway location surrounded by stunning grounds situated along the Outaouis river in the Laurentides. Guests can enjoy the convenience of the hotel's location with short walks to Montebello village and great trails for skiing and snowshoeing in the winter, perfect for nature lovers looking for a relaxing escape. While the breakfast buffet options may be slightly disappointing for the price, most guests still found the quality to be good. The dining experience at the hotel does not always match the high standard of the accommodation, but the attentive staff and excellent service make up for it. The rooms are spacious, comfortable and cozy for the most part with well-equipped facilities available, although some may show signs of age and in need of renovations. The hotel prides itself on its high level of cleanliness, especially with the COVID-19 safety measures in place. The staff is exceptional according to most guest reviews, making guests feel very welcome throughout the hotel. The hotel offers plenty of activities for guests with a beautiful spa experience complete with pools and hot tubs and numerous sports facilities, including a great indoor tennis court. Families looking for a relaxed stay with plenty of activities have lots of options to keep their children entertained. While some guests find the beds to be uncomfortable, Fairmont Le Chateau Montebello still provides a peaceful and comfortable stay with great discounts for room issues. Show more
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Resort near Golf Courses
Fairmont Le Château Montebello boasts an 18-hole golf course designed by Stanley Thompson, known for its challenging layout and scenic views through forests and rolling terrain. The hotel offers golf packages and is recognized as one of the best public courses in Quebec.
Where is the golf course located?Outside the premises. Exact distance: 1000m (Fairmont Le Château Montebello Golf Club)
Number of holes?18
Who designed the course?Stanley Thompson
Who designed the landscape?Stanley Thompson
Are there practice facilities available for players?Yes
Has the golf course received any awards?Yes
Golf course opening hours:06:30 - 19:00
Cost for playing golf:18 holes: C$ $90 / 9 holes: C$ $45
Are golf lessons offered?No
Is equipment offered to guests who do not have their own?Yes, at a cost: $50
Answers last updated by Fairmont Le Chateau Montebello
Fairmont Le Chateau Montebello is committed to sustainability through various initiatives. They have implemented water-efficient fixtures and use compact fluorescent light bulbs. The hotel prioritizes purchasing local, organic, and sustainable food products and has an on-site garden. They also offer an Eco-Meet program for environmentally conscious events and have honeybee apiaries.
Certifications:
Green Key Global (greenkeyglobal.com) - Keys: 4
Audubon Green Lodging Program
What makes your hotel/accommodation eco-friendly?
Written environmental policy statement in place
Engaged in eco-friendly initiatives (i.e. reforestation, wildlife conservation)
Rainwater collection and usage
Use of non-toxic cleaning products
LED lighting throughout the premises
Environmental manager appointed
Employees are trained to follow environmental policies
Bicycles provided to guests
Electric car charging station(s) available
Toilets flush up to 6 litres per flush
Signs in the rooms informing guests that towels will only be changed upon request
Toilet paper made of non-chlorine bleached paper or awarded with an eco-label
Recycling bins in guest rooms
Organic waste is composted
A vegetarian alternative menu is proposed in the restaurant
An energy audit is carried out at least once every five years
Answers last updated by Fairmont Le Chateau Montebello
Family Friendly Resort
This resort provides a 300-acre playground for families, offering a wide range of activities suitable for all ages, no matter the weather. It combines comfort, elegance, and kid-friendly amenities to ensure a stress-free and fun family holiday.
What percentage of your guests are families?Between 50% and 90%
Family-Friendly room types:
Family rooms
Connecting rooms (with intermediate door)
Please suggest which room type a family with one child should choose and where the child will sleep: Fairmont room with two double beds Deluxe room with one king and one pull out couch
Please suggest which room type a family with two children should choose and where the children will sleep: Fairmont room with two double beds Deluxe room with two queen beds and one pull out couch
Please suggest which room type a family with three children should choose and where the children will sleep: Deluxe room with two queen beds and one pull out couch
Please suggest which room type a family with one baby should choose and mention if baby cots are provided and the cost: Fairmont room with one king bed and one crib (included in room rate)
Please suggest which room type a family with one child and one baby should choose and mention if baby cots are provided and the cost: Deluxe room with one king, one pull out couch, and one crib (included in room rate)
Please suggest which room type a family with two babies should choose and mention if baby cots are provided and the cost: Deluxe room with one king, one pull out couch, and two cribs (included in room rate)
Can the baby cot be placed in the same room with the parents?Yes
Can the baby cot be placed next to the parents' bed?Yes
Is there a kids' club?No
Is there a playground?
Outdoor Playground
Do you offer babysitting/child services?Yes, at an hourly charge
Additional amenities for children:
Kid meals
Swimming pool suitable for children
Sport activities for kids
Art related activities for kids
Answers last updated by Fairmont Le Chateau Montebello
Fairmont Le Chateau Montebello provides both indoor and outdoor swimming pools with a rustic and charming ambiance. The pool facilities complement the resort's overall atmosphere, offering a relaxing and enjoyable experience.
Heated Pool Indoor Pool Pool Lap Lanes Outdoor Pool
Number of pools2
Pool 1 information:
Location of the pool:Indoor pool
Is it a pool of special type?
Heated pool
Pool surface size:2250 m2
Pool minimum depth:1 m
Pool maximum depth:12 m
Pool maximum length:75 m
When is the pool open?All year
Opening hours:6:00-22:00
The pool also has:
Lifeguard supervision
Lifesaving equipment
Jacuzzi / Hot tub / Bubbling whirlpool
Lap lanes
Around the pool, there are also available:
Showers
Lockers
Changing facilities
Towels
Sunbeds
Spa facilities
Sauna
Shop selling swimsuits, goggles etc.
The water of the pool is sanitized using:
Chlorine
Are there written rules guests should follow before entering the pool?Yes
Is the pool accessible to persons with disabilities?Yes
Pool 2 information:
Location of the pool:Outdoor pool
When is the pool open?From 15 June to 15 September
Opening hours:10:00 - 18:00
The pool also has:
Pool bar
Lifeguard supervision
Lifesaving equipment
Jacuzzi / Hot tub / Bubbling whirlpool
Around the pool, there are also available:
Changing facilities
Towels
Sunbeds
Umbrellas
Spa facilities
Shop selling swimsuits, goggles etc.
Are there written rules guests should follow before entering the pool?Yes
Is the pool accessible to persons with disabilities?Yes
Answers last updated by Fairmont Le Chateau Montebello
This resort offers both valet parking and self-service outdoor parking, which is included in the resort experience fee for guests. It also provides electric vehicle charging stations, ensuring comprehensive and convenient parking solutions.
EV charging stations
Location of parking spaces:
Outdoors, not covered (inside the premises).
Number of parking spaces reserved for people with disabilities:6
Cost of parking:Cost per night: C$ 25
Self parking or valet parking?
Self-parking: Guests find a parking space on their own.
Valet parking: Guests' vehicles are parked for them. Extra cost: 35
Should the guests notify you about reserving a parking space before checking in?Not necessarily
Total number of electric vehicle charging points:10
Types of electric vehicle charging points:
Tesla Type 2 150 kW DC (Rapid)
Cost of EV charging:Free
Answers last updated by Fairmont Le Chateau Montebello
This resort offers year-round tennis with outdoor courts in the summer and indoor facilities in the winter. The resort fee includes access to tennis, and equipment is available for rent. It is a large resort with many other ammenities.
Number of all tennis courts6
Number of indoor/covered tennis courts2
Number of lighted tennis courts0
Tennis court(s) terrain:
Asphalt (Bitumen-bound aggregate). Number of courts: 6
Tennis court(s) opening hours:08:00 - 20:00
Cost for using a court:Included in the Resort Experience Fee
Are tennis lessons offered?Yes, at an hourly charge: C$ 75
Are rackets offered to guests who do not have their own?Yes, for free
Requirements to play tennis:
Be dressed in athletic wear
Do you organise tennis camps?Νο
Do you organise tournaments that guests can participate in?Νο
Is there a shop with tennis gear?Νο
Is there anything that you would like to highlight, add or clarify? Enjoy tennis year-round at Fairmont Le Château Montebello. With 4 outdoor courts and 2 indoor courts, playing your best match is possible at all times!
Answers last updated by Fairmont Le Chateau Montebello
The Deluxe Jacuzzi Room offers an oversized space with well-defined bedroom and living room areas, providing a luxurious and comfortable experience. The elegant rustic design and residential comforts create a relaxing atmosphere, making it ideal for a romantic getaway.
Resort with EV Charging Stations
As a resort, Fairmont Le Chateau Montebello provides a comprehensive experience. The presence of EV charging stations allows guests with electric vehicles to charge their cars conveniently, enhancing the overall guest experience.
Resort where Extra Health & Safety Measures Have Been Taken
Similar to other Fairmont properties, this resort follows the ALL Stay Well program by Accor, ensuring high standards of cleanliness and safety. The expansive grounds allow for easy social distancing. It offers comprehensive health and safety measures for guests.Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? Yes, random checks
Do you ensure contactless check-in/check-out? Yes, through plexiglass structures in reception
Do the hotel's main entrance doors open automatically? Yes
Can guests access their room entrance directly from outside the hotel without entering the lobby? Yes, all rooms
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 3 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? No
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? Yes, to one guest/family per car.
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? No
Does the hotel operate at a limited capacity? Yes, up to 75% of the rooms can be occupied
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? No
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? No
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? Yes
Are rugs removed from guest rooms? No
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? No
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? Yes
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? Yes
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
Accor's ALLSAFE plan
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? No
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes
Is there a doctor available either on-site or on-call? No
Has the hotel closed during the pandemic? Yes Reopening Date: July, 01 2020
Answers last updated by Fairmont Le Chateau Montebello
Fairmont Le Chateau Montebello features a large outdoor pool that overlooks the Ottawa River. Private cabanas are available for added luxury and relaxation by the poolside.
Resort with Pool Lap Lanes
Offers a fantastic pool facility suitable for lap swimming, combined with the resort's tranquil environment, making it ideal for a relaxing yet active stay.
Resort with Indoor Pool
Features a gorgeous spa with an amazing interior pool that makes you feel like you're outside with its numerous windows. Extended opening hours and a dinner buffet add to the experience. Also offers an indoor tennis court.
Resort with Heated Pool
The hotel features a 75-foot-long (23-meter) indoor heated swimming pool, complemented by two indoor whirlpools and dry saunas. Additionally, a seasonal outdoor pool is available for guests to enjoy.
Luxury Resort
Resort for Honeymoon
Resort with Spa
Spa facilities:
Indoor pool(s)
Private massage and treatment room(s)
Sauna(s)
Hot tub(s) / Jacuzzi(s)
Public bath(s)
Private bath(s)
Relaxation Room(s)
Fitness area
Sun loungers
Spa facilities opening hours:10:00 - 17:00
Spa services:
Facial treatments
Body treatments
Signature treatments
Full body massage
Back massage
Head massage
Neck massage
Hand massage
Foot massage
Couples massage
Maternity massage
Detox massage
Hot stone massage
Sports massage
Signature massage
In-room massage
Body scrub
Body wrap
Foot bath
Aromatherapy
Make up
Manicure
Pedicure
Waxing
Spa cuisine menu
Spa services hours:10:00 - 17:00
Is your hotel located in a spa town? (a town visited for the healing properties of hot spring water)No
Answers last updated by Fairmont Le Chateau Montebello
To whom is your hotel/accommodation accessible? People who use a wheelchair People who are deaf People who are blind People with autism People with asthma
Is there level-access route (might include lifts) from the road to the rooms?Yes, to all rooms
Are there any facilities that guests who use a wheelchair cannot reach?No
Are there designated parking spaces for people with disabilities?Yes
Are assistance/guide dogs allowed in the hotel/accommodation?Yes
In the rooms, is there a level-access (roll-in) shower?Yes, in certain rooms
In the rooms, does the toilet have support handrails?Yes, in certain rooms
Are wheelchairs offered to guests who do not come with their own?Yes, for free
Answers last updated by Fairmont Le Chateau Montebello
Information provided by the hotelEscape from the ordinary and experience a delightful retreat at Fairmont Le Château Montebello, the world’s largest log cabin! Nestled in the heart of the scenic Montebello village, surrounded by nature, the hotel is famed for its rustic yet well-appointed accommodations, excellent service and refined gastronomy.
Historically founded as a private club in 1930, Fairmont Le Château Montebello has had the privilege of hosting many political figures, royalty and other celebrities. The resort is now an ideal destination both for leisure and business travelers. Local cuisine, relaxation and a warm welcome is what you will come to expect as we want your experience to be truly unforgettable.
Beautiful surroundings and year-round activities offer our guests countless possibilities of adventures, including golf, cross-country skiing, snow shoeing, curling, tennis, squash as well as Canada's only Land Rover Off-Road Driving Experience!
Room Types
Fairmont Double Room with Two Double BedsA flat-screen cable TV and a desk are offered in this room. Tea and coffee-making facilities are included.
Please note that the Double Room with Two Double Beds rate is based on 2 guests. Maximum occupancy is 4 guests (see Hotel Policies).
Fairmont Queen RoomA flat-screen cable TV and a desk are offered in this room. Tea and coffee-making facilities are included.
Deluxe King RoomThis spacious room features a sofa bed and views of the garden.
King RoomA flat-screen cable TV and a desk are offered in this room. Tea and coffee-making facilities are included.
Fairmont Queen Room with River ViewFeaturing free toiletries and bathrobes, this triple room includes a private bathroom with a bath, a shower and a hairdryer. The triple room features air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box, as well as a flat-screen TV with satellite channels. The unit has 1 bed.
Moderate RoomOffering a rustic decor, this room type is located on the 4th floor. Equipped with WiFi, this room features a small bathroom with a shower/bath combination. The maximum occupancy is 2 people.
Fairmont Double Room with Two Double Beds and River ViewThis quadruple room has a flat-screen cable TV and tea/coffee maker.
Fairmont King Room with River ViewThis room features a cable TV, tea/coffee maker and bathrobe.
Deluxe Queen Room with Two Queen Beds and River ViewFeaturing free toiletries and bathrobes, this family room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned family room features a flat-screen TV with satellite channels, a tea and coffee maker, a seating area, a wardrobe as well as river views. The unit has 3 beds.
Deluxe Queen Room with Two Queen BedsProviding free toiletries and bathrobes, this family room includes a private bathroom with a bath, a shower and a hairdryer. The family room features carpeted floors, a seating area with a flat-screen TV with satellite channels, air conditioning, a tea and coffee maker, as well as a wardrobe. The unit offers 3 beds.
Deluxe King Room with River ViewProviding free toiletries and bathrobes, this family room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned family room provides a flat-screen TV with satellite channels, a tea and coffee maker, a seating area, a wardrobe as well as river views. The unit offers 2 beds.
Signature KingFeaturing free toiletries and bathrobes, this triple room includes a private bathroom with a bath, a shower and a hairdryer. The triple room has carpeted floors, a seating area with a flat-screen TV with satellite channels, air conditioning, a tea and coffee maker, as well as a wardrobe. The unit has 1 bed.
Fairmont Luxury Room with 2 Double BedsProviding free toiletries and bathrobes, this quadruple room includes a private bathroom with a bath, a shower and a hairdryer. The quadruple room provides air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box, as well as a flat-screen TV with satellite channels. The unit offers 2 beds.
Fairmont Luxury Room with 2 Double Beds and ViewOffering free toiletries and bathrobes, this quadruple room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned quadruple room offers a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as river views. The unit has 2 beds.
Luxury QueenProviding free toiletries and bathrobes, this triple room includes a private bathroom with a walk-in shower and a hairdryer. The triple room provides air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box and a flat-screen TV with satellite channels. The unit offers 1 bed.
Fairmont Luxury King RoomFeaturing free toiletries and bathrobes, this triple room includes a private bathroom with a walk-in shower and a hairdryer. The air-conditioned triple room features a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe and a safe deposit box. The unit has 1 bed.
Fairmont Luxury King Room with ViewOffering free toiletries and bathrobes, this triple room includes a private bathroom with a shower and a hairdryer. The air-conditioned triple room offers a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as river views. The unit offers 1 bed.
Deluxe Luxury King RoomProviding free toiletries and bathrobes, this family room includes a private bathroom with a walk-in shower and a hairdryer. The family room features carpeted floors, a seating area with a flat-screen TV with satellite channels, air conditioning, a tea and coffee maker, as well as a wardrobe. The unit offers 2 beds.
Signature Luxury King RoomFeaturing free toiletries and bathrobes, this suite includes a private bathroom with a shower and a hairdryer. The suite has carpeted floors, a seating area with a flat-screen TV with satellite channels, air conditioning, a tea and coffee maker, as well as a wardrobe.
Signature King Room with River ViewFeaturing free toiletries and bathrobes, this triple room includes a private bathroom with a shower and a hairdryer. The air-conditioned triple room features a flat-screen TV with satellite channels, a tea and coffee maker, a seating area, a wardrobe as well as river views. The unit has 1 bed.
Deluxe Luxury King Room with ViewFeaturing free toiletries and bathrobes, this triple room includes a private bathroom with a shower and a hairdryer. The air-conditioned triple room features a flat-screen TV with satellite channels, a tea and coffee maker, a seating area, a wardrobe as well as river views. The unit has 2 beds.
Deluxe Queen Room with Two Queen BedsFeaturing free toiletries and bathrobes, this family room includes a private bathroom with a shower and a hairdryer. The family room has carpeted floors, a seating area with a flat-screen TV with satellite channels, air conditioning, a tea and coffee maker, as well as a wardrobe. The unit has 3 beds.
Deluxe King Suite with Spa BathThis suite features a hot tub and a spa bath. The air-conditioned suite has 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite features carpeted floors, a seating area with a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe, as well as a safe deposit box. The unit has 1 bed.
Signature Luxury Room with ViewProviding free toiletries and bathrobes, this suite includes a private bathroom with a shower and a hairdryer. The air-conditioned suite provides a flat-screen TV with satellite channels, a tea and coffee maker, a seating area, a wardrobe as well as river views.
Deluxe Luxury Room with Two Queen Beds and ViewProviding free toiletries and bathrobes, this family room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned family room provides a flat-screen TV with satellite channels, a tea and coffee maker, a seating area, a wardrobe as well as river views. The unit offers 3 beds.
Fairmont Luxury Queen Room with ViewProviding free toiletries and bathrobes, this triple room includes a private bathroom with a shower and a hairdryer. The air-conditioned triple room provides a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as river views. The unit offers 1 bed.
About Fairmont Le Chateau Montebello
License: 528485
Guest Reviews
8.0
Very Good
Location
Looking for a getaway in a beautiful location steeped in history? Look no further than Fairmont Le Chateau Montebello! This iconic property boasts stunning grounds situated in the middle of a splendid park along the Outaouis river. Guests rave about the beautiful ambience, highlighted by the central fireplace and marina with clear views of the beautiful surroundings. Enjoy the convenience of the hotel's location, only a short walk from Montebello village, where you can visit charming bistros and bars. In the winter, this location is perfect for a weekend getaway with great trails for skiing and snowshoeing. With excellent access to Parc Omega and situated in the Laurentides, Fairmont Le Chateau Montebello is the perfect location for nature lovers looking for a relaxing escape.
Breakfast
Guests have differing opinions on the breakfast at Fairmont Le Chateau Montebello, but most reviews are positive. Some guests, however, criticize the limited selection due to COVID or the high price of the buffet. Others, however, rave about the delicious and varied options available. The breakfast buffet, while not as expansive as in the past, still offers plenty of culinary options. Some guests prefer the buffet over the à la carte menu. A few guests mention that the portions were small and some even had to wait for service. Overall, the breakfast is considered good quality but with slightly disappointing options for the price. Despite some negative reviews, many guests found the breakfast to be excellent and enjoyable.
Dinner
Fairmont Le Chateau Montebello offers a range of dining options, but the reviews are somewhat mixed. Some guests found the menu to be limited and overpriced, not offering enough food options. The pricing was perceived as high and for some, the quality of the food did not match the price. However, there were also positive experiences reported with guests mentioning fast room service and excellent food quality. Some guests enjoyed specific events, such as the BBQ dinner on Friday night, while others raved about the food at the Aux Chantognoles restaurant. There were also complaints about service and the dated menu with some found the food to be below-par or even terrible. In general, the reviews suggest that while the dining experience at the Fairmont Le Chateau Montebello does not always match the high standard of the accommodation, there are still options for good food and service.
Rooms
Fairmont Le Chateau Montebello is a charming hotel with a rustic feel with a range of different rooms from renovated to traditional. Some guests found their rooms to be spacious, comfortable and cozy with a cottage-like charm. The hotel's historic architecture is impressive and some rooms provide breathtaking views of the river. Many guests noted that the rooms were clean and well-furnished and some even commented on the well-equipped facilities available. However, some guests did mention that the rooms were outdated and in need of renovations, particularly the bathrooms. Other guests did not appreciate the small size of some rooms or the uncomfortable beds. Some guests also mentioned maintenance issues, such as dirty carpets or broken furniture. In some cases, the descriptions of the rooms on the hotel's website did not match the actual rooms guests were given, resulting in disappointment. Despite these issues, many guests found the hotel to be decently maintained and staffed with courteous personnel. The hotel might be a bit expensive for what it offers, but it remains a comfortable accommodation option with an old-world charm.
Beds
Guests at Fairmont Le Chateau Montebello have had mixed experiences with the beds at the hotel. While some guests found the beds to be particularly comfortable and conducive to a good night's sleep, others were disappointed with the quality of the mattresses and bedding. Some guests noted that the beds were too small or too soft, particularly in rooms with multiple beds or pullout sofas. However, guests generally agreed that the rooms themselves were clean and comfortable with renovated bathrooms and other modern amenities. Overall, the quality of the beds at Fairmont Le Chateau Montebello seems to be hit or miss with some guests enjoying a cozy stay and others struggling with uncomfortable sleep arrangements.
Cleanliness
If you're looking for a relaxing and comfortable stay in Montebello, the Fairmont Le Chateau Montebello is an excellent choice. The hotel has received high praise for its cleanliness with many guests commenting on the spotless facilities and well-kept grounds. Rooms are generally spacious and comfortable, though some are showing their age with dated decor and worn carpets. However, despite a few minor issues like stained fabrics or dusty baseboards, most guests were impressed with the high level of cleanliness throughout the hotel. In particular, many guests appreciated the COVID-19 safety measures in place, which helped them feel secure during their stay. It's worth noting that, unlike some hotels, the Fairmont Le Chateau Montebello does not offer daily room cleaning as part of the standard package. Some guests found this inconvenient, but for others it was a non-issue. All in all, if you prioritize a clean and well-maintained hotel above all else, the Fairmont Le Chateau Montebello is a great pick.
Staff
Fairmont Le Chateau Montebello boasts an exceptional staff, according to guest reviews. The friendly, helpful and accommodating staff contribute to a warm and welcoming atmosphere throughout the hotel. From the bar staff to reception and concierge, guests rave about the excellent service they received. Guests with concerns were also addressed respectfully by the staff. The spa also received exceptional staff and service reviews. However, there were a few negative reviews about staff enforcing COVID-19 guidelines and some unprofessional staff at the front desk and restaurant. Overall, the hotel has a lovely staff, noted for their kindness, professionalism and attentiveness to guests' needs.
Spa
Fairmont Le Chateau Montebello offers a gorgeous spa experience complete with pools and hot tubs. Guests rave about their wonderful stay and the exceptional spa treatments they received from the staff. The couples massage is a must-try and the amenities are great. Sylvie and her team at the spa provide exceptional service that guests cannot say enough about. The spa is the highlight of the stay with services that are wonderful and staff that are exceptional. Unfortunately, some guests experienced a non-functional pool and unavailable spa services, but the sauna and hot tubs were available. Overall, the spa with its pool, is a great addition to the hotel experience, along with the attentive staff who make it all worthwhile.
Pool
Fairmont Le Chateau Montebello has a large and unique pool that guests love. They enjoyed lounging by the poolside, appreciating the beautiful environment and family-friendly activities like tennis and mini-golf. Some guests had negative experiences due to the pool being closed for renovation or poor maintenance. Despite this, the interior pool was amazing and some guests appreciated the extended opening hours until 8 pm during holidays. The only downside is that some guests found the pool to be too cold and there was no food/drink service at the pool. Overall, the pool area was well-maintained and guests enjoyed the multiple activities available for both children and adults.
Tennis
Fairmont Le Chateau Montebello is a dream destination for guests who love to keep active and engage in various outdoor activities. The outdoor and indoor sports facilities, including the tennis courts, are the highlights of the resort, according to many returning guests. The setup is fantastic and provides ample opportunities for guests to indulge in multiple activities such as skiing and mini-golf, among others. The indoor tennis court is a favorite among guests, thank to its beautiful environment and the outdoor courts offer a pleasant setup as well. The resort's grounds and variety of activities, including the tennis facilities, are perfect for families and guests of all levels. While some guests found the tennis courts unclean due to tree debris, it didn't affect the overall guest experience. In conclusion, Fairmont Le Chateau Montebello is a perfect resort for guests looking for a wide range of activities, including tennis, in a beautiful and relaxing environment.
Family
Fairmont Le Chateau Montebello is a top pick for families with children in search of a fun-packed vacation. Although some guests find the rooms to be a tight squeeze for a family of four, there are many activities both for adults and kids to keep them entertained. The hotel's pool area is lively with lots of kids having a great time. Even though the weather could affect the availability of outdoor activities, the hotel was generous enough to waive the fee to rent a curling ice. Families can still enjoy plenty of activities that are included in the resort fee, such as indoor swimming, tennis courts, mini-golf and many more. The hotel's indoor playground, games room and ping pong tables used to be available in the past, but sadly they are no longer present. However, many other activities will keep kids busy throughout the stay, from dog sledding to skiing, cinemas for children and even curling. Parents can relax, knowing their kids are in a safe environment and appreciate the friendly, family-oriented atmosphere of the hotel. Although there is no separate eating for kids, guests can still find a kids menu option. Some guests might find the hotel to be pricey for a family of four, but for most, the value for money is on par. The hotel staff is attentive and accommodating; however, guests might need to make requests for additional towels or diapers for babies. Overall, Fairmont Le Chateau Montebello is an excellent choice for families looking for a relaxing stay with plenty of activities in a cozy, friendly atmosphere.
Golf
If you're looking for a luxurious and activity-filled vacation, look no further than Fairmont Le Chateau Montebello. Returning guests can't get enough of the lobby, the beautiful grounds and even the dogs in the hotel! But it's not just the atmosphere that's exceptional - the variety of activities available is truly outstanding. Mountain biking tours range from challenging double black diamonds to more leisurely options and the golf course is nothing short of amazing. The golf staff is not only adorable, but attentive too. Just keep in mind that the golf restaurant is currently closed. All in all, there are plenty of things to keep you occupied during your stay at Fairmont Le Chateau Montebello - including a beautiful golf course and lots of other activities to do.
4 Star
Fairmont Le Chateau Montebello is a beautiful hotel with exceptional service and lots of activities available. The lobby features a cozy fireplace and a nice atmosphere. Guests can enjoy good food at the restaurant but reservations are needed. The estate has good trails for skiing, snowshoeing or walking and the Christmas decorations make for a very pleasurable stay. Despite some complaints about prices, the buffet breakfast was great and decently priced. The hotel also offers discounts for room issues. The largest log structure in the world is also on the property. Though some guests didn't feel the hotel met 4-star standards, the historic and well-maintained property still provides a peaceful and comfortable stay. Additionally with health directives being taken seriously during the current COVID-19 situation, guests felt safe during their stay.
Rooms with Jacuzzi / Hot-Tub
Fairmont Le Chateau Montebello offers a luxurious stay with a spa, pool and hot tubs available for guests. While some guests found that the two hot tubs for the room's capacity were inadequate and could use an update, others had a wonderful massage and enjoyed the jacuzzi. However, availability for the sauna and hot tubs seemed limited with some guests unable to book them even 24 hours before arrival. Despite some minor issues such as missing water bottles and Jacuzzi soap, the spa services received high praise and access to the hot tubs was available by appointment but closed at 5 pm. Overall, Fairmont Le Chateau Montebello provides a relaxing and indulgent experience for guests looking to unwind in the luxury of the jacuzzi and spa.
Outdoor Pool
Guests at Fairmont Le Chateau Montebello had a wonderful experience at the hotel's outdoor pool. Many praised the variety of activities available, including tennis, volleyball, badminton and 4-wheel rentals. Those who visited during the summer were pleased to find the pool open and enjoyed the beautiful environment. Even during winter, guests appreciated the festive decorations and the option to rent a curling ice. While there were a few negative experiences with the pool being closed or umbrellas being broken, overall the outdoor pool and amenities were a great feature of the hotel.
Indoor Pool
Fairmont Le Chateau Montebello boasts a gorgeous spa with an amazing interior pool that makes you feel like you're outside with its numerous windows. Guests appreciated the extended opening hours until 8 pm during the holidays. The addition of a dinner buffet was also a nice touch. Although some guests had negative experiences with the indoor pool due to maintenance or noise from the spa, overall, most guests liked the indoor pool and indoor tennis court. However, some installations were closed during their stay. Overall, the indoor pool at Fairmont Le Chateau Montebello received positive reviews from guests.
Luxury
Fairmont Le Chateau Montebello is a luxurious historic hotel with a heritage component. Guests have had a great stay at the beautiful hotel and have been impressed with the 5-star facilities and restaurants. Despite its high lodging prices, everything at Montebello is special and unique. The hotel itself is a superb resort with a warm and luxurious ambiance. The hotel's main hall with its fireplaces and wooden logs is exceptional. Many guests have described the hotel as magical and amazing with beautiful rooms and excellent hotel services that meet the expected 5-star ranking. However, a few guests did not find the hotel up to their standards and found it overrated with poor management and service unworthy of a hotel of this level.
Romantic
Fairmont Le Chateau Montebello is a uniquely romantic destination for couples seeking a getaway. The historic building provides a charming and elegant atmosphere that guests can take advantage of during their stay. Whether lounging around the central fireplace, enjoying the gorgeous spa, or exploring the inviting grounds, guests will find themselves immersed in a picturesque environment. Rooms are described as cosy, clean and tastefully rustic, making guests feel right at home. The luxurious and romantic ambiance of this beautiful location is perfect for lovebirds looking for an amorous weekend away. Come experience the magic of Fairmont Le Chateau Montebello and make unforgettable memories with your special someone.
Dog Friendly
Fairmont Le Chateau Montebello is a dog-friendly hotel that offers a range of facilities, services and amenities to cater to guests traveling with their pets. The lobby and grounds are beautiful and visitors can expect to encounter many dogs during their stay. The hotel used to have a resident dog named Bella, which adds to the overall dog-friendly vibe of the establishment. However, some guests were disappointed that there were no dog sled rides on the property. While the hotel charges $50 per night for pets, some guests felt that it would have been nice if the hotel had provided food and litter as well. Despite a few negative comments regarding pet waste in the hallways and lobby policy changes, most guests appreciated the hotel's willingness to accept pets.
Yes, Fairmont Le Chateau Montebello has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Pool Lap Lanes, Outdoor Pool. For more information, read the answers to the Pool questionnaire
Yes, a spa is available at Fairmont Le Chateau Montebello. For more information, read the answers to the Spa questionnaire
Yes, Fairmont Le Chateau Montebello welcomes dogs. For more information, read the answers to the Dog Friendly questionnaire
Yes, parking facilities are available at Fairmont Le Chateau Montebello. For more information, read the answers to the Parking questionnaire
Yes, Fairmont Le Chateau Montebello has a gym. For more information, read the answers to the Gym questionnaire