4-Star HotelThis modern and stylish hotel is located in a quiet residential area and offers air-conditioned rooms with free WiFi. It features a fitness center and is within walking distance of the commercial center and the old part of the city.
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Summary of reviews related to the '4 Star' categoryNH Ciudad de Cuenca receives mixed reviews regarding its four-star rating, with some guests feeling it aligns more with three-star standards. However, the hotel earns high marks for offering excellent value for money, especially highlighting its comfortable rooms, spacious bathrooms, and modern amenities. The location is favorable, being close to a bus stop with easy access to the charming city center of Cuenca, despite not being situated centrally. Guests appreciate the exceptional service and staff attention, finding the breakfast and luggage storage facilities to be particularly noteworthy.
Critiques include the perception of overpriced breakfast and an inconsistency in housekeeping quality, as in one instance, stained sheets were reported. Additionally, some visitors found the hotel's facilities lacking when compared to other four-star establishments, particularly noting hard mattresses and stuffy corridors. Despite these drawbacks, many travelers recommend the hotel for its affordability and its ability to meet expected standards for a comfortable stay.
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