4-Star HotelPart of the Duna Parque Resorts & Hotels group, this hotel offers a reliable standard of accommodation. It is a comfortable and well-equipped option in the Mertola area.
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Summary of reviews related to the '4 Star' categoryThe Alentejo Star Hotel - Sao Domingos - Mertola - Duna Parque Group provides a quiet and serene environment that has the potential to be a charming retreat. The hotel features amenities like nice fluffy towels, slippers and complimentary toiletries such as shampoo. However, despite its four-star classification, guests have found the establishment falling short of this standard.
Many reviews point out the need for maintenance and renovation, especially within the rooms and bathrooms. The facilities appear dated and some of the restrooms were noted to be dirty or poorly designed. Given these conditions, the overall experience seems more in line with a three-star hotel rather than the advertised four-star rating.
Service quality also did not meet expectations for a four-star hotel. The staff, while having moments of competence, generally lacked the training expected for a higher-tier establishment and some elements like breakfast services were not up to par for a hotel of this category.
In conclusion, while the Alentejo Star Hotel holds promise with its location and some of its offerings, it requires significant improvements and upgrades to truly meet the four-star standard it claims.
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