Hotel where Extra Health & Safety Measures Have Been Taken
Questionnaire
ArrivalDo visitors need a health certificate (i.e. a test) prior to arrival?
No
Do you perform temperature checks upon guests' arrivals?
Other
All staff members
Do you ensure contactless check-in/check-out?
Yes, by using an app
Do the hotel's main entrance doors open automatically?
No
Can guests access their room entrance directly from outside the hotel without entering the lobby?
Yes, all rooms
CleaningAre the rooms left vacant for a minimum period of time after a guest checks out?
Yes, for 4 hours.
Is there an option for no in-room housekeeping during a guest's stay?
Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals?
Yes
Does the cleaning crew wear appropriate personal protective equipment?
Yes
Do you sanitize the common areas?
Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival?
No
Are luggage trolleys sanitized after each use?
Yes
Do you sanitize guests' keys/cards?
Yes
Do you provide thorough cleaning of the rooms?
Yes
Are all employees trained and monitored to follow a cleaning protocol?
Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus?
Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces?
No
Do you disinfect high touch areas in guest rooms including light switches and door handles?
Yes
LimitationsAre elevator rides limited?
There are no elevators
Is furniture in public areas arranged to allow more space for distancing?
Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned?
No
Does the hotel operate at a limited capacity?
No
Does the hotel accept domestic bookings only?
No
Do you allow people who don't stay or work at the hotel to enter its premises?
No
Do you allow people who don't stay at the hotel to enter the rooms?
No
Have you altered check-in / check-out hours to allow more time between departures and arrivals?
No
AccessoriesDo you provide medical kits (masks, gloves and sanitizer) to the staff?
Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests?
Yes
Do you provide disinfecting wipes in each room?
No
Are there hand sanitizing stations throughout the hotel?
Yes
Is there a sanitizing sprayer for shoes outside each room?
No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols?
Yes
Do you use physical distancing markers?
Yes
Do you use delivery robots to get stuff to guests' rooms?
No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)?
Yes
Are rugs removed from guest rooms?
Yes
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens?
Yes
Are air purification and sanitization devices installed?
No
Are linens, towels and laundry washed in accordance with the official guidelines?
Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility?
Yes
Food & Beverage ServiceDo you offer pre-made boxed meals to guests?
No
Do you offer single-serve options instead of buffets for breakfast?
Yes
Do you offer contactless delivery for in-room dining?
Yes
Protocols & CertificationsDo you follow any of these protocols or have you obtained any of these certifications? AHLA Safe Stay initiative
CDC Recommendations
Has there been a person appointed to supervise the correct implementation of the measures?
Yes
Do you check temperature for all onsite staff on a scheduled basis?
Yes
Do your staff practice social distancing guidelines?
Yes
Are there dedicated isolation zones on property?
Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)?
Yes
Details: Complete protocols
Is there a doctor available either on-site or on-call?
No
Has the hotel closed during the pandemic?
No
Additional Information:
PERSONAL PROTECTIVE EQUIPMENT
• Hand Sanitizing Dispensers in all Guest Rooms and all Common Areas.
• MBH Service Staff will be utilizing Face Masks and Gloves.
• Guest Safety – guests should follow current guidelines regarding face mask/covering whenever social distancing is not possible in all public areas.
ENHANCED CLEANING PROGRAM
• Every Guest Room is sanitized prior to your check-in utilizing a state-of-the-art OZONE generator to ensure your room is the safest it can be.
• Every Guest Room Surface that is high-touch is sanitized by utilizing an CDC recommended disinfectant solution applied by our staff prior to your check-in.
• All Common Area Surfaces that are high-touch (all door handles, lobby furniture and surfaces, café counters, etc.) are sanitized multiple times during the day.
HOUSEKEEPING PROCEDURES
For your peace of mind and safety we are limiting housekeeping staff from entering and servicing your room during your stay:
• Clean Towels (and linens, if needed) will be replenished upon request during your stay.
• Replenished Towels (and linens, if needed) will be delivered to your door in sealed, sanitized bags.
• Plastic Laundry Bags are provided in your room for used towels and linens which may be placed outside your door for our staff to retrieve
• Special Request In-Room Housekeeping (if needed) – for this special service we ask that you leave the room while we clean and re-sanitize it as quickly as we can.
Please call or see our front desk staff if needed.
SOCIAL DISTANCING PROTOCOLS IN PUBLIC AREAS
• Pool Use will be limited to use by hotel guests only, with proper social distancing guidelines applied to all daybeds.
• Common Outdoor Seating Areas have been spaced out accordingly.
• Personal Space – please respect other guest’s personal space and please do not gather in large groups. Please congregate with your family members and/or travel companions only.
FOOD and BEVERAGE
• Bar and Kitchen will be open as usual. All food and beverages will be available to order in person or via app. “To-Go” cocktails, beer, and wine options are also available for room delivery.
“THE SHOP” RETAIL SPACE
• Remains closed to maintain safety and social distancing
• Online shopping experience is available with items delivered straight to your room.
