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Summary of reviewsShangri-La Country Hotel & Spa is celebrated for its serene, picturesque location, offering guests a tranquil retreat surrounded by the beauty of nature. The lush, expansive gardens and the idyllic, forest-like setting are major highlights that contribute to a peaceful and rejuvenating experience. Guests appreciate the privacy, convenience to popular wedding venues and the spectacular scenery that envelopes them throughout their stay.
The breakfast experience at Shangri-La is generally well-received with an exceptional variety and high-quality offerings. Fresh fruit, warm muffins, scones and a generous buffet-style spread are frequently praised. Though there are suggestions for expanding vegetarian options and some minor critiques, the friendly staff and overall dining experience remain commendable. Dinner at the hotel also garners positive reviews for its tasty, affordable and well-prepared dishes, despite a limited menu. The ambiance and attentiveness of the restaurant staff enhance the overall experience, making meal times a delight.
The rooms are described as spacious, comfortable and clean by many guests. Although some rooms are beautifully decorated and well-maintained, inconsistencies in cleanliness and maintenance are noted across different accommodations. Issues such as outdated furniture, musty smells and occasional pests highlight areas needing improvement.
Cleanliness at the hotel receives mixed feedback. While some guests commend the clean, neat and comfortable environment, others point out issues like dusty floors, musty smells and unclean bathrooms. Effective pest control and consistent housekeeping practices are areas where the hotel could improve to elevate guest satisfaction.
The staff consistently receive high praise for their friendliness and helpfulness, significantly contributing to a positive guest experience. Specific employees are frequently highlighted for their exceptional service, reinforcing the hotel's welcoming and accommodating atmosphere.
WiFi connectivity at Shangri-La is mixed with some guests enjoying perfect signal and smooth streaming capabilities, while others struggle with poor connectivity in certain rooms. Overall, guests find the WiFi experience acceptable but recognize areas requiring improvement.
The spa is positively reviewed for its relaxing atmosphere and skilled therapists, particularly for massages that leave guests feeling rejuvenated. Despite occasional issues like unavailable facilities, the spa remains a key highlight, enhancing the hotel's appeal as a relaxation destination.
The tennis courts and general sports facilities at Shangri-La receive praise for being well-maintained but are noted as being outdated and in need of better equipment. Some guests feel these amenities do not meet the high expectations set by the hotel's reputation.
The parking area is spacious, though it lacks amenities like shaded spots. Guests suggest improvements in maintenance and cleanliness with some finding the entrance road inconvenient due to a gravel stretch.
Families find Shangri-La welcoming and ideal for a getaway with family-friendly accommodations and attentive staff. Minor issues with some family units do not overshadow the positive experiences, making it a solid choice for a relaxing family retreat.
Regarding the beds, guests have mixed opinions. Many find them comfortable and conducive to a good night's sleep, while others face issues like old, uncomfortable mattresses and improperly made beds. Consistency in bed quality is noted as an area needing improvement to ensure a reliable and comfortable experience for all guests.
Overall, Shangri-La Country Hotel & Spa offers a refreshing escape with stunning natural beauty, commendable dining experiences and friendly staff. Addressing the noted inconsistencies and areas for improvement could further elevate the guest experience, making this hotel an even more appealing destination.
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