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Summary of reviewsCountry Inn & Suites by Radisson in Saraland, AL, receives numerous positive reviews focused on several key aspects that enhance the guest experience. The hotel's location is highly commended for its convenience to I-65, proximity to shopping centers, restaurants and a university. Despite being slightly tucked away, this positioning contributes to a quiet and serene environment, perfect for travelers needing a peaceful retreat.
Guests often praise the breakfast offered, describing it as excellent with a variety of hot options that change daily. The breakfast room is noted for its cleanliness, complemented by polite and courteous staff. Though there are minor areas for improvement, such as extended breakfast hours and more dietary options, the overall experience adds significant value to the stay.
Room spaciousness is another point of appreciation, especially in suites and king rooms. Many guests find the rooms clean and comfortable, equipped with conveniences like fridges and microwaves. However, the property is described as dated with some furnishings and carpets in need of updating. Instances of cleanliness issues and occasional housekeeping lapses are also mentioned.
Cleanliness overall is frequently highlighted as a strong suit with many guests appreciating the tidy and well-maintained state of both rooms and common areas. The friendly and diligent cleaning staff contribute to a welcoming atmosphere, despite a few isolated incidents of dirty carpets and unvacuumed floors.
The staff at the hotel receive enthusiastic commendations for their friendliness and helpfulness, particularly front desk personnel who are noted for being prompt and courteous. Staff members like Mary, Tiffany, Amanda and manager Nance are singled out for exceptional service. The general culture of politeness and professionalism significantly enhances the guest experience.
Wifi at the hotel generally meets guest expectations, working reliably for general use, albeit with occasional connection issues. The gym receives mixed reviews with some guests finding it adequate, while others point out equipment issues and a lack of amenities like water and towels.
The pool area sees considerable criticism due to frequent closures, maintenance issues and an overall condition that does not meet guests' expectations. Parking, on the other hand, is generally positive with plenty of spaces available, although some noted minor issues with lighting and door maintenance during storms.
Lastly, the hotel is appreciated for its family-friendly atmosphere, providing a safe environment and dedicated areas suitable for family activities. Despite occasional noise from other children, the hotel is recommended for families seeking a conducive environment.
In summary, while certain areas like the pool and room furnishings require attention, Country Inn & Suites by Radisson in Saraland, AL excels in location, breakfast offerings, cleanliness and especially in the quality of its staff, making it a viable and pleasant choice for travelers in the area.
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