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Summary of reviewsNestled in the tranquil mountains of Tzaneen, the Coach House Hotel & SPA offers a serene retreat with breathtaking views, particularly of the Drakensberg Mountains. Its picturesque, mountain-top setting is ideal for nature lovers and those seeking a peaceful escape. Guests consistently praise the hotel's stunning scenery and meticulously maintained gardens, although minor concerns exist regarding network issues and the condition of the approach road.
Breakfast at the hotel is a celebrated highlight, lauded for its delicious and varied buffet options. Items like fresh pancakes and exceptional waffles stand out with guests also noting the memorable hospitality provided by team members. Although there have been occasional issues with limited choices and slow starts, the overall sentiment towards breakfast remains overwhelmingly positive.
Dinner experiences at the hotel received mixed reviews. While many guests enjoyed the food, describing it as amazing and delicious, others noted a limited menu and slow service. Specific dishes like the trout and Spaghetti Carbonara received high praise, yet some found the dining area needing a facelift and improvements in cleanliness and variety.
The rooms at Coach House Hotel & SPA Tzaneen are celebrated for their spaciousness, cleanliness and comfort, often equipped with charming amenities like fireplaces. Despite positive feedback on their size and layout, some guests remarked on outdated decor and needed refurbishments, particularly in the bathrooms. Cleanliness, while generally praised, had mixed reviews with some guests reporting maintenance issues and inconsistent housekeeping.
Exceptional staff service is a hallmark of the hotel with friendly, helpful and accommodating team members frequently highlighted. Specific staff members, including managers and restaurant staff, were often commended for their professionalism and dedication to enhancing the guest experience, although occasional service delays were noted.
The spa at Coach House offers a mixed experience. While praised for professional treatments and well-maintained facilities like the heated pool, some guests noted booking difficulties and maintenance issues. Despite these critiques, the spa remains a notable feature for those able to enjoy its offerings.
Swimming facilities receive positive feedback, particularly the clean and inviting outdoor pool. However, improvements could be made in maintaining the indoor pool and addressing sporadic cleanliness issues.
Parking is praised for its ample space and security presence, though caution is advised due to noted potholes.
The hotel is family-friendly, providing a welcoming atmosphere and various activities to keep children entertained. Parents appreciate the accommodation and attentive service, making it a good spot for family vacations despite minor issues like ant infestations or the absence of a fridge in some rooms.
Overall, Coach House Hotel & SPA Tzaneen offers a largely positive experience characterized by stunning views, excellent breakfast offerings, comfortable rooms and exceptional staff service. While there are areas for improvement, particularly in dining variety, maintenance and WiFi stability, the hotel remains a highly recommended destination for relaxation and family getaways.
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