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Summary of reviewsRivoli Hotel Jerusalem is highly regarded for its strategic location, nestled near the historic Old City, which allows easy access to significant landmarks such as Herod’s Gate, Damascus Gate, and Al-Aqsa Mosque. The proximity to public transportation and local attractions is appreciated by guests eager to explore both the old and new parts of Jerusalem. The neighborhood may appear slightly run-down to some, but it adds a unique character to the hotel's central positioning, enriched by the very friendly and accommodating staff.
The breakfast experience at Rivoli Hotel is typically praised for its quality and abundant offerings served buffet-style, including fresh vegetables, hard-boiled eggs, cheese, and hummus. Though some guests find the variety limited and repetitive, the overall ambiance and kindness of the staff enhance the dining experience.
Rooms at the hotel earn positive remarks for their spaciousness, cleanliness, and comfort. Effective air conditioning and regular upkeep contribute to a satisfactory stay, despite furnishings that may seem old-fashioned and bathrooms occasionally described as cramped or in need of renovation. The issue of street noise in some rooms can be a concern for light sleepers.
Cleanliness receives mixed reviews, with many guests pleased with the well-maintained environment, fresh linens, and towels. However, there are occasional mentions of stained carpets and less-than-ideal conditions, hinting at needed renovations. Despite this, the attentive staff's helpfulness in providing information for exploring Jerusalem leaves a positive impression.
Exceptional staff service is one of the hotel’s standout aspects, with team members consistently praised for their friendliness and attentiveness. Specific individuals like Manager Husaim, Hassan, and Yassir are frequently noted for their service excellence, supported by good English proficiency that facilitates effective communication.
The hotel generally provides reliable and fast Wi-Fi, with most guests expressing satisfaction with the connection across the premises. Despite occasional inconsistencies reported during peak hours, the overall sentiment remains positive, reinforced by the staff's dedication to ensuring connectivity.
The bedding experience is typically positive, with guests appreciating the comfort and spaciousness of the rooms, although single beds may not meet the expectations of all couples. The furniture may be dated, but the basic functionality focus ensures adequate comfort for most visitors.
Overall, Rivoli Hotel Jerusalem delivers a comfortable and convenient stay, with its location, staff, and amenities providing compelling reasons for guests to choose it. While there are areas for improvement, the positive aspects make it a suitable option for budget-conscious travelers seeking to explore Jerusalem.
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