Ramon Suites by Smart Hotels enjoys widespread praise for its strategic and serene location in Mitzpe Ramon, making it a favored base for exploring the Ramon Crater. Its proximity to the promenade, observation points and local attractions is highly appreciated, contributing to a restful stay amidst natural beauty and adventure. The hotel's peaceful ambiance, combined with spacious, well-maintained rooms, ensures a comfortable environment, particularly for families.
The breakfast experience at Ramon Suites is consistently positive with guests raving about the diverse and delicious offerings. Fresh and varied choices, including cheeses, salads and breads, cater to different tastes, although some guests suggest minor improvements. The polite and helpful staff further enhance the breakfast atmosphere, providing a strong start to the day.
Dinner receives mixed reviews; the Friday night meals especially stand out for their taste and variety, accommodating even vegan guests. However, there are occasional complaints about the spiciness of the food, lack of kid-friendliness and the limited availability of dinner services.
Rooms at Ramon Suites are noted for their cleanliness, comfort and family-friendly features such as apartment-style suites with kitchens and separate living areas. While some areas show signs of wear and occasional cleanliness issues, the spaciousness and well-equipped nature of the rooms, including luxuries like double jacuzzis, make the hotel a pleasant stay.
Staff at Ramon Suites are frequently highlighted for their friendliness, professionalism and efficiency. From the reception to the dining room, the team’s dedication to guest satisfaction is evident with specific employees receiving special mentions for their outstanding service.
The indoor pool is a popular feature, especially among families. Despite its small size, the heated and covered pool is appreciated for its cleanliness and warmth, although it might feel crowded at times and lacks wheelchair access.
For families, the hotel's amenities like baby cribs, high chairs and spacious rooms make it a great choice. The convenient location near the crater further enhances the family experience with the accommodating staff adding to the positive reviews.
Guests have mixed feelings about the beds; while some find them comfortable and clean, others report issues with softness, squeakiness and insufficient bedding for children.
In terms of accessibility, the hotel shows room for improvement. While Wing 5 offers better features like elevators, most areas of the hotel are only accessible via stairs, challenging for those with mobility issues.
Overall,
Ramon Suites by Smart Hotels stands out for its excellent location, spacious and family-friendly accommodations, positive breakfast experiences and exceptional staff, despite some areas needing attention.