Sheraton Gateway Hotel in Toronto International Airport
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Summary of reviewsThe Sheraton Gateway Hotel, located directly within Terminal 3 of Toronto Pearson International Airport, is widely regarded for its exceptional convenience for travelers. Its strategic position allows guests to effortlessly access early flights and layovers, negating the need for additional transportation. The hotel's direct connection to the terminal, close proximity to the airport's amenities and swift access to Terminal 1 via monorail are consistently praised by guests.
The breakfast at the hotel garners generally positive reviews with many guests lauding its quality and variety. The breakfast buffet and club lounge are particularly liked, offering a range of delicious options. Although some find the breakfast costly and occasionally confusing regarding what's included, the convenience and service provided are appreciated.
Dinner offerings also receive favorable remarks with the restaurant serving tasty, fresh food even during late hours. While there are minor criticisms about slow service, high prices and limited vegetarian options, room service adds a layer of convenience. Overall, dining is seen as satisfying despite occasional drawbacks.
The rooms at Sheraton Gateway are highlighted for their spaciousness, cleanliness and modern design. Many appreciate the comfort of the beds and the well-equipped bathrooms. Issues such as noise, occasional maintenance problems and some outdated decor were noted, but the overall guest consensus remains positive regarding room quality.
Cleanliness throughout the hotel is another strong point. The newly renovated rooms and proactive cleaning staff ensure a pristine environment, enhancing the overall guest experience.
The hotel staff repeatedly earn high praise for their friendly, professional and helpful service. From efficient front desk operations to attentive dining room staff, the team's dedication significantly contributes to positive guest experiences.
While opinions on the wifi are mixed, many find it fast and reliable, boosting the overall guest experience. The fitness center is well-received for its ample space and top-notch equipment, contributing to the hotel's appeal despite occasional facility closures.
For families, the hotel provides a child-friendly atmosphere with special menus and flexible check-out options, though some find the rooms a bit cramped for larger families. The comfort of the beds at the Sheraton Gateway is a notable highlight, frequently described as extraordinarily comfortable and perfect for restful sleep, particularly valuable after long journeys.
As a four-star establishment, the Sheraton Gateway Hotel maintains an ultra-modern, luxurious standard, meeting high expectations for service and decor. Business travelers find the hotel particularly convenient, thanks to its excellent business facilities and ideal airport location, despite some minor service efficiency issues.
Accessibility is a key advantage with many guests praising the hotel’s accommodations for individuals with disabilities, further enhancing its reputation for convenience and thoughtful design.
In summation, the Sheraton Gateway Hotel in Toronto International Airport proves to be a refined, strategically situated choice, excelling in convenience, comfort and service, making it a top preference for travelers.
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The breakfast at the hotel garners generally positive reviews with many guests lauding its quality and variety. The breakfast buffet and club lounge are particularly liked, offering a range of delicious options. Although some find the breakfast costly and occasionally confusing regarding what's included, the convenience and service provided are appreciated.
Dinner offerings also receive favorable remarks with the restaurant serving tasty, fresh food even during late hours. While there are minor criticisms about slow service, high prices and limited vegetarian options, room service adds a layer of convenience. Overall, dining is seen as satisfying despite occasional drawbacks.
The rooms at Sheraton Gateway are highlighted for their spaciousness, cleanliness and modern design. Many appreciate the comfort of the beds and the well-equipped bathrooms. Issues such as noise, occasional maintenance problems and some outdated decor were noted, but the overall guest consensus remains positive regarding room quality.
Cleanliness throughout the hotel is another strong point. The newly renovated rooms and proactive cleaning staff ensure a pristine environment, enhancing the overall guest experience.
The hotel staff repeatedly earn high praise for their friendly, professional and helpful service. From efficient front desk operations to attentive dining room staff, the team's dedication significantly contributes to positive guest experiences.
While opinions on the wifi are mixed, many find it fast and reliable, boosting the overall guest experience. The fitness center is well-received for its ample space and top-notch equipment, contributing to the hotel's appeal despite occasional facility closures.
For families, the hotel provides a child-friendly atmosphere with special menus and flexible check-out options, though some find the rooms a bit cramped for larger families. The comfort of the beds at the Sheraton Gateway is a notable highlight, frequently described as extraordinarily comfortable and perfect for restful sleep, particularly valuable after long journeys.
As a four-star establishment, the Sheraton Gateway Hotel maintains an ultra-modern, luxurious standard, meeting high expectations for service and decor. Business travelers find the hotel particularly convenient, thanks to its excellent business facilities and ideal airport location, despite some minor service efficiency issues.
Accessibility is a key advantage with many guests praising the hotel’s accommodations for individuals with disabilities, further enhancing its reputation for convenience and thoughtful design.
In summation, the Sheraton Gateway Hotel in Toronto International Airport proves to be a refined, strategically situated choice, excelling in convenience, comfort and service, making it a top preference for travelers.
Hotel Taking Steps Towards Sustainability
As an Eco-Certified property and participant in the Green Key Global program, this hotel demonstrates a commitment to environmental responsibility. Specific initiatives include guest room recycling and the use of LED light bulbs.
Hotel for Honeymoon
Connected directly to the airport, this hotel provides convenience and luxury. The spacious rooms, upscale dining options, and amenities like a spa and indoor pool make it a relaxing and romantic choice for couples.
Hotel with Swimming Pool
Located directly within Toronto International Airport, this hotel offers unparalleled convenience for travelers. Guests can enjoy comfortable accommodations and a range of amenities without leaving the airport.
Heated Pool Indoor Pool
Business Hotel
The Sheraton Gateway Hotel offers direct access to Toronto Pearson International Airport and provides comprehensive meeting facilities. Its convenient location and business-friendly amenities make it ideal for travelers with tight schedules.
Accessible Hotel
This hotel offers a wide range of accessible facilities, including bathtub grab bars in all rooms and viewports in all guest room and suite doors. Visual alarms are present in all public hallways, and audible alarms are in all guest rooms and suites. Elevators provide accessible access throughout the property.
Hotel with Gym
Offers direct access to Terminal 3, allowing travelers to maintain their fitness routine without travel hassles. It includes a gym and fitness center. The hotel provides an indoor swimming pool for a varied workout.
Hotel with EV Charging Stations
Located directly within Toronto Pearson International Airport Terminal 3, this hotel offers electric vehicle charging. Charging is complimentary when utilizing the hotel's valet parking service, which incurs a daily fee.
4-Star Hotel
Located directly within Toronto International Airport, this hotel offers unparalleled convenience for travelers. It features modern rooms, soundproof windows, a fitness center, an indoor pool, and multiple on-site dining options, making it ideal for comfortable stays and easy access to flights.
Hotel with Indoor Pool
Features an indoor heated pool, providing a comfortable swim year-round. Offers convenient access to the airport and a range of amenities for travelers.
Hotel with Heated Pool
This hotel features a 24-hour indoor heated pool and a whirlpool, providing ample opportunity for relaxation regardless of your schedule. The pool area is well-maintained and accessible directly from the airport terminal.
Luxury Hotel
Hotel near Golf Courses
Hotel near Ski Resorts
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Guest Reviews
Situated directly within Terminal 3 of Toronto Pearson International Airport, the Sheraton Gateway Hotel offers an unparalleled level of convenience for travelers. Its prime location allows for effortless access to early morning flights or quick overnight stays during layovers, making it an ideal choice for both international and domestic travelers. The hotel's direct connection to the terminal eliminates the need for taxis or additional transportation, creating a seamless transition from hotel to gate. Guests also appreciate the easy access to the airport’s amenities and nearby car rental facilities, as well as the hotel's close proximity to the monorail, which swiftly connects to Terminal 1. The strategic positioning not only simplifies travel logistics but also provides peace of mind for those with tight schedules or unexpected flight changes. Overall, the Sheraton Gateway Hotel’s location is frequently praised by its guests as the perfect hub for smooth and convenient airport transit.
Despite some mixed feedback, breakfast at the Sheraton Gateway Hotel in Toronto International Airport generally receives positive remarks. Many guests praise the excellent quality and variety, describing the breakfast as superb, tasty and one of the best experiences they have had. The breakfast buffet and club lounge particularly stand out, offering delicious options such as eggs, bacon, fried potatoes, toast, coffee and juice. Access to the Club Lounge for 30 CAD per person is noted as a great value with a nice selection of hot and cold appetizers in the evening and good choices for breakfast.
Some reviews highlight the convenience of having a hearty breakfast before a flight. The breakfast setup can be confusing for some with comments about unclear inclusions and the need for better directions. However, the service is generally appreciated with mentions of excellent attention from the staff.
On the downside, there are comments about breakfast not being included in the price, leading to extra costs that some find excessive. A few guests mention a preference for a more extensive buffet option and note occasional service shortcomings.
Overall, while there is room for improvement in terms of clarity and inclusiveness, the breakfast experience at Sheraton Gateway Hotel is largely well-received for its quality and variety.
Dinner at the Sheraton Gateway Hotel in Toronto International Airport generally receives positive remarks, particularly for its delicious and excellent food. Guests frequently note the convenience of having a restaurant that is open late, providing fresh and tasteful fare even at uncommon hours. The bar area also garners compliments, especially for its excellent bar food and cocktails. Many guests specifically enjoyed items such as pizza, salmon and sweet potato fries.
However, reviews also highlight some areas for improvement. While the food quality is often praised, the service can be slow and prices are sometimes considered high for what is offered. Additionally, there are comments about limited choices for vegetarians and occasional inconsistencies in food quality. Some diners felt that certain meals were not up to par and the restaurant could get noisy and busy, affecting the overall dining experience.
Despite these issues, room service is often appreciated for its convenience and effectiveness, although it can be pricey. For those willing to dine in the lobby restaurant or use room service, the general consensus points to a satisfying, albeit sometimes costly, dining experience at the Sheraton Gateway Hotel.
Sheraton Gateway Hotel in Toronto International Airport receives praise for its spacious, clean and comfortable rooms. Many guests appreciate the modern design, new renovations and efficient use of space. The bathrooms are noted for being modern and well-equipped, adding to the overall comfort of the stay. The beds frequently receive commendations for their comfort, making for a restful night's sleep.
The rooms are largely cited as well-appointed with thoughtful use of benches and tables, enhancing functionality and guest experience. Many rooms also offer great views, particularly those overlooking the airfield, which is a real treat for guests. The hypoallergenic feature of having no carpets is mentioned as a positive aspect, especially for allergy sufferers.
The rooms also feature practical amenities like coffee makers and complimentary water bottles, although some guests noted a lack of other supplies such as shower caps and toiletries. The modern decor and cleanliness of the rooms contribute to a pleasant stay with newly refurbished rooms being especially appreciated.
However, there are some complaints regarding room conditions. Instances of broken heaters, cold temperatures and dust accumulation are noted. Some rooms suffer from noise issues, both from proximity to railway tracks and thin walls. A few guests reported dated and worn conditions with comments on peeling wallpaper, stained carpets and an overall need for renovation.
Despite these occasional drawbacks, the majority of reviews highlight the spaciousness, cleanliness and comfort of the rooms, making the Sheraton Gateway Hotel a largely satisfactory choice for those traveling through Toronto International Airport.
The beds at Sheraton Gateway Hotel in Toronto International Airport consistently receive high praise from guests who have experienced them. Many highlight the comfort and quality of the beds, using phrases such as very comfortable bed and amazing mattress. Guests frequently mention how they enjoyed the beds and even refer to them as loving to sleep on. The comfort of the bed is often emphasized with descriptors like luxuriously comfortable, superbly comfortable and the comfiest ever appearing regularly in reviews.
Several guests specifically note the restful experience they had after long flights, indicating the beds provided a great sleep even after 28 hours of flights. The clean and modern appearance of the beds also garners appreciation, as does the size of the beds, including queen size beds.
The quality of sleep at the hotel appears to stand out despite some mentions of external noise due to the hotel's proximity to the airport. The consensus shows that the beds at Sheraton Gateway Hotel are a significant highlight for travelers seeking comfort during their stay.
Sheraton Gateway Hotel in Toronto International Airport stands out for its commendable cleanliness and modern amenities. The hotel features newly renovated rooms that are spacious, comfortable and impeccably maintained. Guests frequently note the superb cleanliness of both the rooms and bathrooms, describing them as spotless and inviting. The absence of carpets in some rooms adds to the feeling of enhanced cleanliness and hypoallergenic comfort. Friendly and efficient cleaning staff further ensure that the high standards of cleanliness are consistently met, making it a reliable choice for travelers seeking a pristine environment. Overall, the hotel's modern decor and commitment to cleanliness make it an excellent option for those looking for a convenient and restful stay near the airport.
The staff at Sheraton Gateway Hotel in Toronto International Airport consistently receive high praise for their exceptional service, characterized by friendliness, professionalism and helpfulness. The front desk staff, in particular, are noted for being very welcoming, efficient and quick to respond to guest needs. Many guests highlight their experiences with specific employees, indicating that the service goes beyond standard expectations.
The dining and bar staff also earn commendations for their attentiveness and willingness to accommodate requests, even during late hours. The hotel team is described as supportive, knowledgeable and competent, creating a welcoming atmosphere from check-in to check-out. Instances of staff members going the extra mile to assist with luggage, offer late check-outs and provide thorough explanations of the facilities demonstrate a commitment to guest satisfaction.
Moreover, the combination of friendly interactions, exceptional customer service and professionalism contributes significantly to positive guest experiences. While there are occasional mentions of staff needing to be more courteous or of service being slow at times, the overall sentiment is heavily tilted towards a commendable standard of care and attentiveness.
At the Sheraton Gateway Hotel in Toronto International Airport, guests have noted a mix of experiences regarding the hotel's wifi service. While some have appreciated the complimentary and fast wifi, describing it as very good in their rooms and perfect for a comfortable stay, others have encountered issues with inconsistent and poor internet service. There were occasional reports of exceedingly slow download speeds and problematic connections. Despite these negative mentions, the overall feedback on wifi includes positive points regarding good availability and fast connectivity. The spacious and clean rooms, combined with generally reliable internet for many guests, contribute to a pleasant stay.
The fitness amenities at the Sheraton Gateway Hotel in Toronto International Airport received high praise from guests, noting the well-appointed and spacious gym. Described as quiet and convenient, the gym offers a large, purpose-built space for workouts, ensuring guests have plenty of room and equipment to maintain their fitness regimen. The fitness center, often highlighted as first rate and top notch, enhances the hotel's appeal, although it was mentioned that the fitness facility has experienced closures. Access to the gym and swimming pool adds to the overall convenience and appeal of the hotel's amenities.
The Sheraton Gateway Hotel at Toronto International Airport offers a fairly child-friendly environment with a menu specifically designed for children and a breakfast spread that has been enjoyed by young guests. The staff members are attentive and wonderful with kids, contributing to a family-friendly atmosphere. However, while the hotel is amazing for families and well-suited for meeting loved ones, it may not be ideal for larger families as the rooms can feel cramped for a family of five. Despite occasional noise from other families and children, the hotel's policies, such as a flexible late check-out option, enhance the convenience for family stays.
Sheraton Gateway Hotel in Toronto International Airport is frequently praised for its ultra-modern, fresh and clean ambiance, making it an excellent choice for the modern traveler. Reviewers consistently describe the hotel as luxurious and well-decorated, affirming its status as a true four-star establishment. The hotel offers the standard facilities one would expect from a property of its caliber, ensuring a consistent and high-quality experience. Service at the hotel is noted to be excellent, meeting the high expectations associated with a four-star rating. While modern designs can sometimes be polarizing, this hotel seems to strike the right balance, providing a comfortable and stylish environment for guests.
Catering to business travelers, the Sheraton Gateway Hotel in Toronto International Airport is praised for its convenient location directly connected to the airport, making it an ideal choice for short business trips. The hotel is renowned for its great business facilities, including highly functional conference rooms and business-friendly accommodations, making it perfect for work trips and suitable for business meetings. Despite some concerns over the high price, limited food availability at night and not enough creamer for coffee, the hotel remains popular among repeat business travelers. However, the check-in process can be slow due to reception being poorly staffed. Many guests choose this four-star hotel on recommendation, often from those who travel frequently for business. Overall, the hotel offers a reliable and practical option for business travelers looking for convenience and functionality.
The Sheraton Gateway Hotel in Toronto International Airport is highly praised for its accessibility features. Guests highlight the quick and efficient check-in process and easy access provided by its location directly at the airport terminal, specifically Terminal 3. This proximity to the airport offers unparalleled convenience for air travel, making it an ideal choice for travelers. The hotel ensures that accessibility is a priority, offering accessible rooms and wheelchair-accessible areas with some guests noting that it is one of the best accessible rooms they have experienced. Additionally, the hotel accommodates requests for later check-outs, adding to the overall hassle-free experience for guests with disabilities.
The Sheraton Gateway Hotel at Toronto International Airport encapsulates a sense of luxury, catering excellently to modern travelers. Guests have noted the strikingly modern decor that contributes to a fresh and clean atmosphere, creating an overall impression of ultra-modern luxury. This hotel is described as providing true four-star accommodations, fitting seamlessly into the expectations of those seeking a higher-end stay.
The convenience of its location makes it an especially appealing choice for those with early flights, highlighting its practicality alongside its luxurious offerings. Upgrading to a Sheraton Club room adds an extra layer of comfort and exclusivity, which many found worth the additional expense. The overall guest experience is one marked by a blend of luxury and convenience, making it an ideal choice for both leisure and business travelers.
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Location
Breakfast
Some reviews highlight the convenience of having a hearty breakfast before a flight. The breakfast setup can be confusing for some with comments about unclear inclusions and the need for better directions. However, the service is generally appreciated with mentions of excellent attention from the staff.
On the downside, there are comments about breakfast not being included in the price, leading to extra costs that some find excessive. A few guests mention a preference for a more extensive buffet option and note occasional service shortcomings.
Overall, while there is room for improvement in terms of clarity and inclusiveness, the breakfast experience at Sheraton Gateway Hotel is largely well-received for its quality and variety.
Dinner
However, reviews also highlight some areas for improvement. While the food quality is often praised, the service can be slow and prices are sometimes considered high for what is offered. Additionally, there are comments about limited choices for vegetarians and occasional inconsistencies in food quality. Some diners felt that certain meals were not up to par and the restaurant could get noisy and busy, affecting the overall dining experience.
Despite these issues, room service is often appreciated for its convenience and effectiveness, although it can be pricey. For those willing to dine in the lobby restaurant or use room service, the general consensus points to a satisfying, albeit sometimes costly, dining experience at the Sheraton Gateway Hotel.
Rooms
The rooms are largely cited as well-appointed with thoughtful use of benches and tables, enhancing functionality and guest experience. Many rooms also offer great views, particularly those overlooking the airfield, which is a real treat for guests. The hypoallergenic feature of having no carpets is mentioned as a positive aspect, especially for allergy sufferers.
The rooms also feature practical amenities like coffee makers and complimentary water bottles, although some guests noted a lack of other supplies such as shower caps and toiletries. The modern decor and cleanliness of the rooms contribute to a pleasant stay with newly refurbished rooms being especially appreciated.
However, there are some complaints regarding room conditions. Instances of broken heaters, cold temperatures and dust accumulation are noted. Some rooms suffer from noise issues, both from proximity to railway tracks and thin walls. A few guests reported dated and worn conditions with comments on peeling wallpaper, stained carpets and an overall need for renovation.
Despite these occasional drawbacks, the majority of reviews highlight the spaciousness, cleanliness and comfort of the rooms, making the Sheraton Gateway Hotel a largely satisfactory choice for those traveling through Toronto International Airport.
Beds
Several guests specifically note the restful experience they had after long flights, indicating the beds provided a great sleep even after 28 hours of flights. The clean and modern appearance of the beds also garners appreciation, as does the size of the beds, including queen size beds.
The quality of sleep at the hotel appears to stand out despite some mentions of external noise due to the hotel's proximity to the airport. The consensus shows that the beds at Sheraton Gateway Hotel are a significant highlight for travelers seeking comfort during their stay.
Cleanliness
Staff
The dining and bar staff also earn commendations for their attentiveness and willingness to accommodate requests, even during late hours. The hotel team is described as supportive, knowledgeable and competent, creating a welcoming atmosphere from check-in to check-out. Instances of staff members going the extra mile to assist with luggage, offer late check-outs and provide thorough explanations of the facilities demonstrate a commitment to guest satisfaction.
Moreover, the combination of friendly interactions, exceptional customer service and professionalism contributes significantly to positive guest experiences. While there are occasional mentions of staff needing to be more courteous or of service being slow at times, the overall sentiment is heavily tilted towards a commendable standard of care and attentiveness.
Wi-Fi
Gym
Family
4 Star
Business
Accessible
Luxury
The convenience of its location makes it an especially appealing choice for those with early flights, highlighting its practicality alongside its luxurious offerings. Upgrading to a Sheraton Club room adds an extra layer of comfort and exclusivity, which many found worth the additional expense. The overall guest experience is one marked by a blend of luxury and convenience, making it an ideal choice for both leisure and business travelers.
Yes, Sheraton Gateway Hotel in Toronto International Airport has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Sheraton Gateway Hotel in Toronto International Airport.
Yes, Sheraton Gateway Hotel in Toronto International Airport welcomes dogs.
No, parking facilities aren't available at Sheraton Gateway Hotel in Toronto International Airport.
Yes, Sheraton Gateway Hotel in Toronto International Airport has a gym.
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