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The Westin Palace, Milan

Milan , Piazza Della Repubblica 20 (Show on Map)

8.0

Very Good

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Summary of reviewsThe Westin Palace in Milan garners largely positive feedback, particularly for its location, which offers immediate proximity to key attractions, transportation hubs and both business and leisure sites. Guests appreciate its peaceful setting despite the central position with easy access to the Duomo, Milano Centrale and nearby restaurants and bars making it a convenient base for exploring Milan. Complementing its strategic location are excellent service and spacious, comfortable rooms.

Breakfast at The Westin Palace is another standout, often described as "excellent," "extensive," and "luxurious." Guests commend the variety and quality of offerings, extended Sunday hours and helpful staff. Despite minor criticisms about room capacity and occasional service lapses, the breakfast experience remains a highlight.

Dining within the hotel receives mixed reviews. While the main restaurant enjoys praise for its high-quality dishes, elegant ambiance and excellent desserts, room service and some bar service elements fall short with reports of longer wait times and overpriced menu items. Still, many guests find the dining experience generally enjoyable.

Rooms are typically praised for their spaciousness, comfort and cleanliness with many featuring luxurious decor and city views. However, some rooms are reported as outdated with issues like faulty air conditioning and worn-out fixtures needing attention. Housekeeping is generally noted for its diligence, though there are isolated incidents of neglected areas and old carpets.

The staff at The Westin Palace are highly commended for their kindness, professionalism and fluency in English, ensuring a warm and welcoming guest experience. A few reviews do note less satisfactory encounters, typically attributed to understaffing.

Free WiFi is available throughout the hotel with generally reliable connectivity. Some guests experience slower speeds and weaker signals, suggesting room for improvement in enhancing browsing experience.

The spa and gym facilities receive mixed reviews with the spa sometimes unavailable and the gym noted as lacking in equipment. However, the positive aspects mention well-maintained wellness areas and above-average gym amenities.

Parking options are appreciated for their accessibility, though the cost is a significant drawback with high daily rates and occasional organizational issues. Families, however, highlight the hotel's welcoming atmosphere, comfortable family suites and accommodations for children and pets.

One standout feature is the beds, which guests frequently praise for their comfort and quality, contributing to a restful stay with clean, fresh linens often mentioned.

Overall, while some elements of The Westin Palace, Milan fall short of a full five-star experience, the hotel offers a largely positive and comfortable stay with commendable staff, a prime location and excellent breakfast service, making it a favorable choice for many travelers.
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Hotel Taking Steps Towards Sustainability

The Westin Palace, Milan holds the Green Key certification. It encourages guests to participate in water and energy conservation through its 'Make a Green Choice' program. The hotel promotes waste separation in rooms, offers digital newspapers to save paper, and serves locally produced ingredients in its restaurant.

Certifications:

Green Key (greenkey.global)

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Hotel for Honeymoon

Features luxurious rooms, a rooftop terrace with panoramic views, and a relaxing spa. The hotel's classic elegance and central location offer a romantic and refined experience.

Hotel with Spa

As part of the Westin brand, this hotel features the signature Heavenly Spa, designed to help guests relax and rejuvenate. It offers a range of treatments and facilities focused on well-being.

Dog Friendly Hotel

The Westin Palace, Milan, allows pets and may offer amenities for them. The hotel's general standards suggest that pets are well-catered for, ensuring a pleasant experience.

Business Hotel

Located in the heart of the business district, this hotel offers exceptional facilities and services catering to business travelers. It features organized meeting spaces and a well-equipped business center, making it suitable for hosting corporate events and client meetings.

Hotel with Gym

The Westin Palace, Milan is listed among hotels with gym and fitness amenities.

Hotel with EV Charging Stations

The Westin Palace, Milan, provides EV charging stations for its guests. This upscale hotel focuses on wellness and convenience, making it a great choice for travelers looking to recharge their electric vehicles during their stay.

5-Star Hotel

Offering classic elegance and modern amenities, this hotel provides a comfortable and luxurious stay. Its central location, exceptional service, and stunning views make it a popular choice.

Luxury Hotel

Family Friendly Hotel

Romantic Hotel

Hotel near Nightlife Spots

Hotel with Parking

EV charging stations

Accessible Hotel

Room Types

Classic Twin Room The twin room offers air conditioning, soundproof walls, as well as a private bathroom featuring a bath or a shower and a bidet. The twin room features a safe deposit box. The unit offers 1 bed.

Contemporary Double Room The spacious double room offers air conditioning, soundproof walls, as well as a private bathroom featuring a bath or a shower and a bidet. The unit offers 1 bed.

Grand Deluxe Imperial Double Room The spacious double room offers air conditioning, soundproof walls, as well as a private bathroom featuring a bath or a shower and a bidet. The double room features a safe deposit box. The unit offers 1 bed.

Grand Deluxe Contemporary Double Room The spacious double room offers air conditioning, soundproof walls, as well as a private bathroom boasting a bath or a shower and a bidet. The unit has 1 bed.

Junior Suite One Bedroom The air-conditioned suite has 1 bedroom and 1 bathroom with a bath or a shower and a bidet. The suite features soundproof walls, a safe deposit box and city views. The unit has 1 bed.

Executive Suite, 1 Bedroom Executive Suite This suite features air conditioning.

Deluxe Suite (One Bedroom Suite) The spacious suite features 1 bedroom and 1 bathroom with a bath or a shower and a bidet. The suite provides air conditioning, soundproof walls and a safe deposit box. The unit offers 1 bed.

Diplomatic Suite, 1 Bedroom Vice Presidential Suite The spacious suite features 1 separate bedroom and 1 bathroom with a bath or a shower and a bidet. This suite is air-conditioned and has soundproof walls and a safe deposit box. The unit offers 1 bed.

Presidential Suite, 1 Bedroom The spacious suite has 1 separate bedroom and 1 bathroom with a bath or a shower and a bidet. Air conditioning, soundproof walls and a safe deposit box are available in this suite. The unit has 1 bed.

Classic King Double Room The double room offers air conditioning, soundproof walls, as well as a private bathroom featuring a bath or a shower and a bidet. The double room provides a safe deposit box. The unit offers 1 bed.

Contemporary Twin Room The twin room provides air conditioning, soundproof walls, as well as a private bathroom featuring a bath or a shower and a bidet. The twin room offers a safe deposit box. The unit offers 2 beds.

Grand Deluxe Double Room The spacious double room provides air conditioning, soundproof walls, as well as a private bathroom featuring a bath or a shower and a bidet. The double room features a safe deposit box. The unit offers 1 bed.

About The Westin Palace, Milan

License: IT015146A1TN5XKYZH

Guest Reviews

8.0

Very Good

Location

The Westin Palace in Milan receives a warm reception primarily for its well-regarded location. This elegant establishment is lauded for its proximity to key attractions and transportation hubs. The convenience of being only a few minutes from a metro station and a tram line allows easy access to Milan's central landmarks, including a 15 to 20-minute walk to the Duomo. Moreover, its closeness to Milano Centrale and various restaurants and bars enhances its appeal for travelers wishing to explore the city without hassle.

Guests frequently mention that despite its central position, the hotel is situated in a peaceful part of the city, offering a quiet retreat from the bustling crowd. The hotel's location is also appreciated for being a short distance from the business district, providing the perfect blend of accessibility and tranquility.

Additionally, the presence of amenities such as nearby supermarkets and on-site parking adds to the convenience factor. The hotel’s strategic placement means that most places of interest are within walking distance or easily reachable by public transport, making it an ideal base for both tourists and business travelers. The Westin Palace’s excellent service and spacious, comfortable rooms further complement its prime location, ensuring a pleasant and convenient stay for all its guests.

Breakfast

At The Westin Palace in Milan, breakfast consistently emerges as a highlight for many guests with praises like "excellent," "extensive and luxurious," and "sumptuous good spread" frequently mentioned. The breakfast service is often commended for its helpful and accommodating staff and the wide variety of choices available, ensuring a satisfying start to the day. Many visitors have highlighted the superb and exceptional quality of the breakfast, some even calling it the best they had during their travels.

On Sundays, the breakfast service extends until 12, offering a relaxing and leisurely dining experience. The à la carte options also receive commendation for their excellence. Despite these glowing remarks, there are some areas for improvement noted by guests. Some found the breakfast options limited and not up to the expected standard for the cost. There were occasional concerns about the breakfast room's capacity and the hygiene in food display, along with sporadic issues with the speed and organization of the breakfast service.

In summary, the breakfast at The Westin Palace, Milan, is largely seen as a significant asset to the hotel, offering a delicious, varied and often luxurious dining experience, though with minor areas for refinement.

Dinner

Dining at The Westin Palace, Milan presents a mixed experience according to guest reviews. The hotel's main restaurant receives praise for its high-quality dishes and wonderful service, leaving many diners satisfied with both their meals and overall experience. Reviewers often highlight that the food is top-notch with excellent desserts and well-prepared, delicious meals. Guests particularly enjoy the elegant ambiance of the restaurant and the knowledgeable and polite staff contribute positively to their dining experiences.

Additionally, the hotel staff are noted for providing good and sometimes fabulous restaurant recommendations outside the hotel. The breakfast buffet also garners admiration for its variety and quality.

However, there are some critical points to consider. Room service appears to be inconsistent with reports of long wait times and incorrect or cold orders. Some guests felt that certain drinks and dishes were overpriced and that the food did not always meet their expectations, describing it as below average or below par for the money.

Visitors also mention occasional service issues, such as not being greeted promptly at the bar and experiencing limited dining options. Despite these drawbacks, many patrons still find the dining experience at The Westin Palace, Milan, generally enjoyable, appreciating the wonderful food and the elegant dining settings.

Rooms

In Milan, The Westin Palace offers a range of room experiences that vary widely in their condition and amenities. Many guests appreciated the spaciousness and comfort of their rooms, often mentioning large beds, clean spaces and nicely appointed decor. The hotel is also praised for its attentive housekeeping and overall cleanliness. Several visitors noted that their rooms were beautifully decorated, luxurious and offered magnificent city views.

However, some rooms are described as outdated and in need of significant renovation, particularly the bathrooms. Issues such as worn-out fixtures, faulty air conditioning and water damage were reported. Despite these drawbacks, the hotel’s central location, friendly staff and convenient amenities continue to attract guests. The room sizes are generally good with some guests even receiving upgrades to larger, more comfortable spaces.

Overall, the Westin Palace, Milan offers a comfortable stay with a potential for luxury, though some rooms could benefit from modern updates and improved maintenance.

Beds

The beds at The Westin Palace, Milan have received overwhelmingly positive feedback from guests. Descriptions often highlight the comfort with many reviews specifically noting the beds as being very comfortable, large and outfitted with quality mattresses and soft pillows. Guests frequently mention the spaciousness and exceptional quality of the beds with some considering them the most comfortable they’ve ever slept on. Cleanliness is another strong point with clean beds and fresh linens regularly highlighted. Occasionally, there are mentions of issues such as old bed sheets or other room amenities not meeting expectations, but overall, the consensus points to a high level of comfort and satisfaction with the bedding at this hotel.

Cleanliness

The Westin Palace in Milan offers a mixed bag when it comes to cleanliness. On the positive side, many guests have praised the hotel for being clean, fresh and maintaining high standards in rooms and common areas. The property and its spacious rooms are often described as clean, tidy and well-maintained with comfortable beds and fresh linens. The daily housekeeping, including clean towels and well-maintained facilities, was appreciated.

However, there were notable inconsistencies that affected the overall experience. Several guests mentioned that housekeeping often missed details, leaving rooms dusty or not replenishing toiletries. Some rooms reportedly showed signs of aging with dirty carpets, water damage and a general need for refurbishment. Concerns about cleanliness extended to common areas and amenities with some reviews citing a noticeable dusty smell from the air conditioning and occasional wet flannels left in bathrooms.

While some guests found their rooms exceptionally clean and the hotel's environment spotless, others encountered issues like fabric walls requiring cleaning and rooms not being cleaned adequately on certain days. Specific complaints included dirty carpets, broken bathroom fixtures and even sightings of cockroaches, all of which detract from a five-star experience.

Overall, while many guests left satisfied with the cleanliness and the efforts of the hospitality staff, the inconsistent housekeeping standards indicate room for improvement to meet the expectations of a luxury stay.

Staff

The Westin Palace in Milan boasts commendable staff characterized by their kindness, helpfulness and professionalism. Guests frequently highlight the attentive and friendly nature of the team with the reception staff receiving special praise for their efficiency and welcoming demeanor. The personnel are noted for their exceptional friendliness, politeness and ability to speak perfect English, enhancing the overall hospitality experience.

While the majority of experiences are overwhelmingly positive with staff going out of their way to assist and make stays unforgettable, there are isolated incidents of less satisfactory service. Some guests mentioned encountering rude or unresponsive staff, particularly at the front desk and in the bar area and a few noted that the hotel seemed understaffed at times, leading to delays and less efficient service. However, these instances appear to be exceptions rather than the rule.

Overall, the hotel staff's dedication to customer service, their warm and welcoming approach and their ability to handle various guest needs effectively, contribute significantly to the pleasant experiences reported by most visitors.

Wi-Fi

The Westin Palace, Milan offers complimentary WiFi with good, clean and reliable connectivity throughout the hotel. Guests highlight the availability of free WiFi which generally provides a satisfactory browsing experience. Some reviews, however, do point out that the internet can occasionally be slow and the WiFi signal weak. Additionally, the internet for the TV is not available and there are mentions of fee-paying internet services. Overall, while the basic WiFi access is positively acknowledged, improvements in speed and TV connectivity could enhance the experience further.

Spa

The Westin Palace in Milan boasts a spa area that has received mixed feedback from guests. While some have appreciated the spa facilities, there have been several reports of it being unavailable or closed during stays. Certain guests looked forward to amenities like a pool and wellness terrace, only to find them not present as expected. The spa and sauna areas are highlighted, although specific experiences with spa services, such as massages, have occasionally fallen short of expectations. Despite those mixed responses, the spa remains a notable feature of the hotel, emphasizing the importance of checking its availability during booking.

Gym

The gym at The Westin Palace, Milan receives mixed feedback from guests. Positive remarks highlight the above-average gym amenities, which align well with the hotel's four-star status. However, several reviews point out that the gym itself is quite old and lacks sufficient equipment. Specific areas for improvement include the need for more weights and updated fitness facilities. Additionally, some guests mention that the gym and swimming pool close at midnight. There are also reports about the air conditioning being too intense and the gym potentially needing renovation. Overall, while the workout facilities offer good basics for those not requiring extensive equipment, enhancements could significantly improve the experience.

Parking

The Westin Palace, Milan provides various options for parking, including an on-site garage and underground parking. Guests have noted the convenience of valet parking, though it is not available after 11 PM. While the parking facilities are appreciated for their accessibility and good parking space, there are recurring concerns about the high cost with rates reaching up to 50 euros per day. Some guests found the parking rates to be excessively high and suggested that a more reasonable price or inclusion in the room rate would be preferable. Additionally, a few reviews mentioned organizational issues, such as the lack of available parking spaces upon arrival and occasional long waits to retrieve vehicles. Despite the convenience, the expense and logistical problems seem to be a significant drawback for many visitors.

Family

The Westin Palace in Milan offers a comfortable and family-friendly environment near the city center. With superb customer service and helpful staff, families feel well taken care of throughout their stay. The hotel provides family suites and family spaces that ensure a comfortable experience for all ages, including outings and family nights. The restaurant and facilities are notably kid-friendly, making it an ideal spot for a family weekend getaway. Additionally, the hotel boasts a wide parking area accommodating larger vehicles like mini-vans, which is convenient for families traveling together. While some guests had minor inconveniences with the air conditioning, the overall atmosphere was welcoming and accommodating for children and pets alike.

5 Star

The Westin Palace, Milan, evokes mixed reactions regarding its five-star rating, although some guests believe it delivers a five-star experience. While it aims for luxury, many find its offerings fall short of typical five-star expectations.

One noticeable issue is in-room maintenance with several detrimental experiences suggesting a lack of upkeep. Additionally, the quality of breakfast service was criticized for not meeting five-star standards. The service express line often remains busy, contributing to frustrations about the service level expected from a high-end hotel. Similarly, some guests felt that the management and check-out processes were subpar, reflecting poorly on the hotel's overall efficiency.

Despite these negative aspects, some reviewers still rated their stay as five-star and appreciated specific elements of their experience. However, many guests held the opinion that the hotel currently aligns more closely with a four-star or even three-star rating compared to other luxury accommodations.

Overall, while The Westin Palace, Milan, displays aspirations of five-star quality, various operational shortcomings suggest it does not consistently meet the high expectations set by such a rating.

Business

The Westin Palace, Milan is highly regarded for its exceptional facilities and services catering to business travelers. Located in the heart of the business district, it provides a quiet environment ideal for business needs. The hotel features organized meeting spaces and a well-equipped business center, making it suitable for hosting corporate events and client meetings. Guests appreciate the quick check-out process, which is convenient for those on short work visits. The on-site garage and taxi service offer added convenience for quick stops and exploring nearby tourable places. The hotel is praised as a perfect location for business stays, accommodating both flexible and specific business travel needs. Overall, it consistently meets the needs of those staying for work, making it highly recommended for business trips.

Accessible

The Westin Palace, Milan stands out for its impressive accessibility, making it a convenient option for guests with disabilities. Located close to the center of the city, the hotel allows for an easy and short walk to most destinations, perfect for running quick errands or sightseeing. The hotel's overall design includes wide entries, elevators and dedicated accessible rooms, ensuring comfort for all guests, including those with wheelchairs or elderly visitors.

Accessibility is seamlessly integrated throughout the hotel with universal access to all key areas, minimizing any challenges in moving around. While not all rooms are accessible and there are some high steps in certain areas, the staff's apologetic and accommodating nature ensures these issues are addressed promptly. The blend of thoughtful design and convenient location makes The Westin Palace, Milan a strong choice for travelers prioritizing accessibility.

Honeymoon

The Westin Palace, Milan offers an exceptional honeymoon experience that stands out for its romantic ambiance and luxurious amenities. Guests consider it an ideal choice for honeymooners, praising the beautifully appointed rooms and soft, luxurious linens. Whether choosing to stay in their dedicated honeymoon suite or any of the other rooms, couples can expect a memorable and romantic stay. The hotel has cultivated a reputation as a perfect place for a honeymoon in Milan, ensuring a one-of-a-kind experience for newlyweds.

Luxury

The Westin Palace, Milan is often described as a beautiful and luxurious property, worthy of a 5-star rating. Visitors appreciate the modern touches and quality, highlighting that the hotel leaves little to be desired in terms of opulence. Its rooms are frequently noted as luxuriously appointed, aligning with the standards expected of a classic 5-star establishment. Guests frequently use terms like luxury, luxury room and luxury hotel to emphasize their satisfaction with the accommodations. However, there are sporadic mentions of subpar service that suggest occasional inconsistencies with some guests feeling the experience fell short of the 5-star mark. Overall, the hotel stands out for its luxurious ambiance and well-appointed rooms, despite occasional service hiccups.

No, The Westin Palace, Milan doesn't have any pool.

Yes, a spa is available at The Westin Palace, Milan.

Yes, The Westin Palace, Milan welcomes dogs.

Yes, parking facilities are available at The Westin Palace, Milan.

Yes, The Westin Palace, Milan has a gym.

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