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Summary of reviewsFour Points by Sheraton Richmond is a favored choice among visitors for its strategic location and exemplary service. Nestled near major highways, the property offers convenient access to I-95, nearby shopping, and an array of dining options, making it ideal for both exploring Richmond and enjoying a peaceful retreat by the picturesque lake. The serene environment is complemented by indoor and outdoor pool facilities, highly praised for their comfort and late-night accessibility, providing relaxation and entertainment for families.
Guests commend the hotel’s rooms for their spaciousness, comfort, and cleanliness. The modern amenities, including a large TV and invigorating showers, contribute to a restful stay. The beds receive particular acclaim for their exceptional comfort, making them a standout feature among travelers seeking a cozy night’s sleep. The hotel's cleanliness is a recurrent highlight in guest reviews, with immaculate rooms and a welcoming ambiance enhanced by the friendly and efficient staff.
Dining options at the hotel enhance the guest experience; the on-site restaurant and bar receive high praise for their excellent offerings and warm service, making it a memorable part of the stay. While breakfast experiences can vary, the overall dining ambiance generally provides satisfaction, with guests appreciating the cooked-to-order meals and attentive service.
Families find the hotel accommodating, with amenities such as a pool and a glass elevator adding excitement to the children's experience. Pet owners appreciate the dog-friendly policy and scenic areas for walks, contributing to a hassle-free stay with furry friends. Parking is ample and convenient, with a secure lot providing peace of mind.
Overall, Four Points by Sheraton Richmond stands out for its welcoming atmosphere, exceptional staff service, and family-friendly features, coupled with comfortable accommodations in a prime location—all elements that contribute to high guest satisfaction and frequent return visits. Show more
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Categories
Hotel with Gym
Offers a modern fitness center with cardio machines and free weights. Guests consistently praise the cleanliness and functionality of the gym.
3-Star Hotel
This hotel offers comfortable accommodations with essential amenities such as free Wi-Fi, a restaurant and bar, and a fitness center. It provides a balanced experience for both business and leisure travelers.
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Outdoor Pool
Hotel with Indoor Pool
Hotel with Heated Pool
Room Types
Deluxe Guest room, 1 King or 2 Queen, Sofa bedThe double room provides air conditioning.
Lake View Room, Guest room, 1 King, Lake viewThe double room features air conditioning. The unit has 1 bed.
Lake View Room, Guest room, 2 Queen, Lake viewThe double room features air conditioning. The unit has 2 beds.
Traditional, Guest room, 2 QueenThe double room features air conditioning. The unit has 2 beds.
Traditional, Guest room, KingThe double room features air conditioning. The unit has 1 bed.
Traditional, Guest room, 2 QueenThe double room provides air conditioning. The unit offers 2 beds.
Standard King Room with Adapted Tub - Mobility and Hearing AccessibleThe double room features air conditioning. The unit has 1 bed.
Standard Queen Room with Two Queen Beds and Adapted Tub - Mobility AccessibleThe double room offers air conditioning. The unit has 2 beds.
Standard Queen Room with Two Queen Beds and Tub - Mobility and Hearing AccessibleThe double room provides air conditioning. The unit offers 4 beds.
Standard King Room with Roll-In Shower - Mobility/Hearing AccessibleThe double room provides air conditioning. The unit offers 1 bed.
Standard King Room with Roll-in Shower - Mobility AccessibleThe double room offers air conditioning. The unit has 1 bed.
Guest Reviews
8.1
Very Good
Location
Nestled conveniently near major highways, Four Points by Sheraton Richmond boasts an ideal location with easy access to I-95 that appeals to travelers looking for both connectivity and tranquility. Guests appreciate the close proximity to abundant shopping options and a variety of restaurants, making it a practical choice for those eager to explore Richmond's dining scene or indulge in retail therapy. The hotel is set against a backdrop of peaceful lake views and offers a serene environment complemented by green spaces, which guests find relaxing. The property provides both indoor and outdoor pool facilities to enhance the experience, while the spacious and immaculate rooms ensure a comfortable stay. Staff, noted for their friendliness and efficiency, contribute to a welcoming atmosphere, with standout mentions for exceptional hospitality at the front desk. Additionally, the location is described as quiet yet conveniently positioned near key attractions, including the River City Soccer complex, making it suitable for both leisure and business trips. Overall, the hotel's strategic location and quality service yield high satisfaction among visitors.
Breakfast
At Four Points by Sheraton Richmond, breakfast experiences seem to vary among guests. Many found the breakfast offerings to be good, praising the variety and quality of the food. The cooked-to-order breakfast, in particular, was highlighted as excellent, and the service received compliments for being attentive. Some guests enjoyed the breakfast provided before heading off for their day's adventures, with some mentions of a delightful overall dining experience.
However, there were also some areas of concern. The buffet was occasionally described as less than satisfactory, with some guests noting that it was overpriced for the selection available. Instances of cold food and limited options were mentioned, and breakfast served on paper plates with plastic utensils might not meet everyone's expectations. Despite these mixed reviews, the hotel's proximity to other local dining options offers guests alternate choices. Overall, while breakfast may have its ups and downs, the overall consensus leans towards a decent, if sometimes inconsistent, dining experience.
Dinner
Four Points by Sheraton Richmond offers a delightful dining experience that enhances any visit. The on-site restaurant and bar receive high praise for their excellent food and drinks, set within a pleasant common area just outside the dining room. Guests appreciate the convenience of having a restaurant in the lobby, while local dining options like Applebee's add to the appeal of the location. The delicious meals served here make dining a memorable experience, as patrons commend not only the tasty menu but also the warm and friendly service provided by the staff. The restaurant is well equipped to accommodate larger groups, making it a great venue for both dinner and breakfast gatherings. The skill and hospitality of the chef and other staff members leave a positive impression, making a visit to the restaurant and bar a great addition to any stay.
Rooms
When visiting Four Points by Sheraton Richmond, guests can generally expect a pleasant experience, especially when it comes to the comfort and cleanliness of the rooms. Many reviewers highlight the comfortable beds and inviting ambiance, ensuring a restful night’s sleep. The hotel is noted for its spacious and quiet rooms, which are not only well-maintained but also live up to expectations, matching the photos shared online.
Travelers are consistently pleased with the modern amenities offered, including a large TV and a nice, hot shower. Rooms are described as immaculate, well-equipped, and offering a pretty view, contributing to a delightful stay. While some guests mention occasional issues such as small room sizes or a need for additional dining space, the overall sentiment remains positive.
The hotel environment is regarded as clean and modern, with a beautiful property and exceptional service during check-in and check-out, augmenting the overall experience. While some minor concerns like infrequent housekeeping are mentioned, the overall feedback suggests a high level of satisfaction with both the accommodation and the amenities provided.
Beds
The beds at Four Points by Sheraton Richmond consistently receive high praise from guests, who frequently comment on their exceptional comfort. The combination of soft mattresses and cozy pillows creates a sleep experience that many find notably superior to other hotels. Guests appreciate that the beds contribute to a relaxing stay, with some describing them as the most comfortable they have encountered in their travels. The bedding's comfort is particularly highlighted, with several guests humorously expressing a desire to take the bed home with them. Overall, the overwhelmingly positive feedback suggests that the hotel excels in providing comfortable accommodations.
Cleanliness
Four Points by Sheraton Richmond impresses with its sparkling cleanliness and welcoming atmosphere. Guests frequently commend the hotel for its immaculate rooms and modern, updated ambiance, ensuring a comfortable stay. The front desk staff receive high praise for their friendly and professional demeanor, always eager to enhance the guest experience. Visitors can enjoy leisure facilities such as a well-maintained pool and a restaurant that offers a delicious breakfast. The hotel's convenient location near the mall and various dining options adds to its appeal. Overall, the commitment to cleanliness and a hospitable environment is evident throughout the property, bolstered by thoughtful COVID-19 precautions such as the placement of sanitizing stations. Despite a few isolated maintenance issues and billing concerns, the hotel earns high marks for creating a clean, comfortable, and inviting setting for its guests.
Staff
The staff at Four Points by Sheraton Richmond consistently receive high praise for their exceptional service and professionalism. Guests frequently comment on the friendliness and helpfulness of the team, noting how they go above and beyond to ensure a pleasant stay. The front desk and reception staff are often highlighted for their outstanding customer service, providing quick and easy check-in and check-out experiences. There are numerous mentions of accommodating service and the eagerness of staff to assist guests with any requests or issues, making everything feel seamless and stress-free. The hotel's manager and individuals like Mark and Dominique are particularly commended for their attentiveness and ability to address guests' needs swiftly and effectively. Overall, the staff's welcoming demeanor and dedication to exceptional service play a significant role in making guests feel at home, contributing greatly to a satisfying stay.
Pool
Located in the heart of Richmond, Four Points by Sheraton offers guests an inviting retreat with both indoor and outdoor pool options that have received generous praise from visitors. Families find it particularly enjoyable, as the pool provides a great escape for little ones and grandkids alike. The pool area remains open until 11 PM, affording flexibility for those seeking a late-night dip. The indoor heated pool is frequently highlighted for its comfort, making it appealing even during cooler months.
The hotel’s cleanliness stands out, providing a pristine environment for relaxation. Guests often remark on the impressive comfort of the beds, contributing to a restful night’s sleep. For those traveling with pets, the property offers ponds for scenic walks, enhancing the stay for dog owners. With the convenience of an onsite restaurant and bar, guests can unwind without having to venture out.
In addition to the pool and facilities, the serene lake views add to the overall ambiance, ensuring a memorable visit. Many guests express their intention to return, capturing the essence of a welcoming and satisfying hotel experience. Whether you're looking to explore Richmond or simply relax poolside, Four Points by Sheraton Richmond is a commendable choice.
Parking
Four Points by Sheraton Richmond offers a satisfying experience for guests, particularly when it comes to parking. The hotel provides ample, convenient parking spaces that guests find easy to navigate, which enhances the smooth check-in process. Visitors appreciate the large, secure parking lot and commend the free parking policy. Additionally, eco-conscious travelers will be pleased to find a Level 2 Tesla charger available. While the check-in drive-up area is somewhat limited in size, the overall parking experience receives positive feedback. The location is perceived as safe, providing peace of mind even for those returning late at night.
Family
Four Points by Sheraton Richmond emerges as a family-friendly destination, perfectly suited for travelers with children. Guests frequently highlight the accommodating and friendly staff, enhancing their overall stay. The hotel's clean and well-appointed rooms provide a comfortable setting for families and are complemented by the property's convenient location, ideal for family visits in Richmond.
The presence of a pool is a standout feature, consistently mentioned as a beloved amenity for the young ones, offering a fun and refreshing break for kids. The glass elevator is also a hit among children, adding an element of excitement to their experience. Additionally, the dog-friendly policy is appreciated by families traveling with pets, making it easier for everyone to enjoy a hassle-free stay. Overall, Four Points by Sheraton Richmond offers a well-rounded family experience with thoughtful amenities and a welcoming atmosphere.
Dog Friendly
The Four Points by Sheraton Richmond is a welcoming destination for travelers with pets, offering a comforting level of accommodation for canine companions. Visitors appreciated the hotel's commitment to being dog-friendly, highlighting the availability of several areas to walk dogs, complemented by a picturesque lake view that adds to the charm. Guests were pleased with how well-maintained the rooms were, noting the absence of any pet-related odors or traces of previous animal visitors, contributing to a pleasant stay for everyone. The hotel's staff received praise for their friendliness, enhancing the overall experience for pet owners. Despite occasional disturbances from barking dogs, the property's efforts to cater to pet owners were positively acknowledged, making it a suitable choice for those who love to travel with their furry friends.
Yes, Four Points by Sheraton Richmond has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Outdoor Pool.
No, a spa isn't available at Four Points by Sheraton Richmond.
Yes, Four Points by Sheraton Richmond welcomes dogs.
Yes, parking facilities are available at Four Points by Sheraton Richmond.