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Summary of reviewsJTowers Hotel, nestled in the heart of Mexico City's tranquil Napoles neighborhood, stands out as an ideal option for travelers seeking both convenience and comfort. Visitors frequently praise its strategic location near significant landmarks like the World Trade Center and the Pepsi Center, making it perfect for both leisure and business stays. Guests appreciate the proximity to public transportation and a plethora of dining and shopping options within easy reach, while the quiet and safe nature of the neighborhood offers a serene retreat from the city's bustle.
The cleanliness of JTowers is another point of excellence with immaculate rooms and well-maintained facilities contributing to the overall comfort. Spacious and modern accommodations, described as more akin to apartments, feature kitchens, living rooms and balconies, ensuring a cozy and convenient stay. Guests commend the comfortable beds, large smart TVs and well-equipped kitchens, despite occasional maintenance issues and a few rooms lacking natural light.
The staff at JTowers receives high marks for their friendliness and helpfulness, adding significantly to the hotel's positive reputation. Many reviews highlight the reception and housekeeping teams' attentiveness and professionalism with special mentions of outstanding individuals contributing to a pleasant experience.
Dining experiences at JTowers, while somewhat mixed, generally receive positive feedback. Breakfast, though cited for its simplicity and occasional lack of variety, is considered good value for money. Lunchtime offerings receive specific praises for dishes like chilaquiles and French toast and the small café-restaurant at the entrance is appreciated for its freshly prepared meals. However, some note the absence of a full dinner service and limited room service options.
For fitness enthusiasts, JTowers offers a well-equipped gym with a scenic city view, sauna and showers. These facilities are well-maintained and enhance the overall guest experience. The hotel also caters effectively to families with its clean, spacious rooms and a safe environment, despite some noise from the road.
Internet connectivity at JTowers is subject to mixed reviews. While many guests report a fast and reliable connection suitable for streaming, others experience inconsistent performance, particularly on the second floor and during adverse weather.
Parking is noted as an area for potential improvement with limited space and accessibility challenges, particularly for larger vehicles. Despite this, the availability of secured parking is a positive aspect for those driving.
Overall, JTowers boasts an excellent price-quality ratio, making it a top choice for both leisure and business travelers. Its impressive cleanliness, friendly staff and comfortable accommodations paired with an unbeatable location create a superior four-star experience. Show more
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Categories
Boutique-style Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Dog Friendly Hotel
Dogs Stay Free
Romantic Hotel
Hotel near Nightlife Spots
Business Hotel
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel where Dogs Stay Free
Room Types
Executive SuiteThis spacious suite includes 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. In the fully equipped kitchen, guests will find a stovetop, a refrigerator, kitchenware and an oven. The air-conditioned suite offers a flat-screen TV with streaming services, a private entrance, a minibar, a tea and coffee maker as well as city views. The unit has 1 bed.
Suite with BalconyThis spacious suite includes 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. In the well-equipped kitchen, guests will find a stovetop, a refrigerator, kitchenware and an oven. This air-conditioned suite features a dining area, a flat-screen TV with streaming services a private entrance and a terrace. The unit has 1 bed.
Deluxe Twin RoomProviding free toiletries and bathrobes, this twin room includes a private bathroom with a shower and a hairdryer. Guests can make meals in the kitchen that is equipped with a stovetop, a refrigerator, kitchenware and an oven. The spacious air-conditioned twin room provides a flat-screen TV with streaming services, a private entrance, a minibar, a tea and coffee maker as well as city views. The unit offers 2 beds.
Guest Reviews
8.9
Excellent
Location
Nestled in the heart of Mexico City's Napoles neighborhood, JTowers Hotel boasts an unrivaled location that guests frequently praise. The hotel's proximity to significant landmarks such as the World Trade Center and the Pepsi Center makes it an ideal choice, especially for those attending events at these venues. Public transportation is conveniently close with metro and metrobus stops within easy walking distance, ensuring that navigating the city is a breeze.
Guests consistently highlight the ample dining and shopping options available nearby. From numerous restaurants and convenience stores to vibrant entertainment venues, there's no shortage of amenities within the surrounding area. The neighborhood itself is described as quiet, safe and tranquil, offering a peaceful retreat from the hustle and bustle of Mexico City.
The hotel's location isn't just convenient; it’s imbued with a sense of comfort and accessibility. Visitors appreciate the clean, spacious rooms and the friendly staff who contribute to a pleasant overall stay. The natural lighting and well-designed spaces enhance the comfort, making it feel more like an apartment than a traditional hotel room.
Ultimately, JTowers Hotel's central position paired with its excellent facilities and attentive service makes it a top choice for travelers looking to explore Mexico City while enjoying a serene and well-connected base.
Breakfast
At JTowers, the breakfast experience receives mixed reviews from guests. While some appreciate the delicious and well-prepared meals, many others feel that the breakfast offerings leave much to be desired. Positive feedback highlights the tasty, simple and satisfying nature of some dishes with guests noting that certain items, like the pancakes, stand out. Breakfast is also viewed as good value for money, especially considering it’s included in the room rate.
However, a significant number of guests find the breakfast to be basic, limited in variety and served in small portions. Complaints include a lack of diversity in the menu, insufficient quantity and late serving times, which can be inconvenient for those with early schedules. There is a general consensus that the breakfast could be greatly improved by offering more options and starting service earlier. Despite these drawbacks, the breakfast is considered a convenient inclusion, though it is not always up to the standard some travelers expect. Overall, while some guests are satisfied with the breakfast, there is a clear opportunity for enhancement to better meet the expectations of all visitors.
Dinner
Guests staying at JTowers have shared varied dining experiences, particularly highlighting lunchtime offerings and the quality of food. Visitors frequently commend the hotel for its delicious and clean food with specific mentions of dishes like chilaquiles and French toast being standout options. The small café-restaurant at the entrance garners positive feedback for its freshly prepared dishes at reasonable prices, contributing to an overall good dining experience.
Despite these praises, some guests noted the absence of a full dinner service and no restaurants within the hotel itself. Instead, they found that the hotel is well-situated on a block with a few other nice dining options nearby. Additionally, there were some logistical concerns, such as the lack of room service for dinner and early departures preventing guests from enjoying breakfast.
Nevertheless, the friendly staff, cleanliness and excellent location of JTowers enhance the overall stay, making it a suitable choice for travelers who prioritize good food and a strategic position within the city.
Rooms
JTowers offers remarkably spacious and clean accommodations that many guests describe as more akin to an apartment than a traditional hotel room. The rooms are large with some spanning two levels, often featuring kitchens, living rooms and even balconies which add to the overall comfort and convenience.
Guest feedback consistently highlights the rooms' modern decor and excellent maintenance, making them feel luxurious without excessive frills. The facilities provided, including comfortable beds, smart TVs and well-equipped kitchens, ensure that visitors have everything they need for a pleasant stay.
Numerous reviews emphasize the cleanliness and spaciousness with the rooms being well-organized and very functional. The suites especially received praise for their size and thoughtful layout, creating a peaceful and comfortable atmosphere.
While mostly positive, a few drawbacks noted by guests include occasional maintenance issues and a lack of natural light in some rooms. Despite these minor criticisms, the overall sentiment points to JTowers as an exceptional choice for those seeking spacious, cozy and well-appointed accommodations.
Beds
JTowers has garnered quite a bit of praise for the comfort of its beds and bedding. Numerous guests have described their beds as exceptionally comfortable with many specifically highlighting the large, king-size beds and the overall quality of the mattresses and pillows. Cleanliness also stands out with clean and comfortable beds receiving positive remarks.
However, the reviews do reveal some inconsistencies. Several guests found their beds to be on the firmer side, while a few others mentioned issues with sagging or mattresses that pull toward the center. Some described the beds as a bit too soft or even watery, leading to some discomfort. Issues with specific pillows being either hard or old were also noted, though these seemed to be less common.
Despite these occasional complaints, the general consensus leans towards a positive experience with many guests enjoying a restful and cozy sleep. The overall comfort, combined with good quality bedding and attention to cleanliness, leaves a favorable impression for most visitors looking for a good night's sleep at JTowers.
Cleanliness
JTowers consistently impresses with its exceptional cleanliness, making it a top choice for travelers seeking a spotless stay. Guests highlight the hotel's immaculate rooms which are described as very clean, super clean and absolutely clean. The spacious and modern facilities also receive high praise for their maintenance and presentation, ensuring a comfortable and inviting atmosphere.
The bathrooms, another critical area for guests, generally receive positive comments for their spotlessness, although a few noted minor issues that did not overshadow the overall high standard of cleanliness. Even the common spaces and the entire property are reported to be very clean and presentable.
Housekeeping services are frequently mentioned for their excellence, showing a strong commitment to daily room cleaning and a proactive approach to guests' needs. This strong focus on cleanliness extends to all areas of the hotel, from the large rooms to the elegant facilities.
Overall, JTowers stands out for its meticulous attention to cleanliness, providing a fresh and tidy environment that significantly enhances the guest experience.
Staff
JTowers' staff has garnered an overwhelmingly positive reputation among guests with numerous praises focusing on their friendliness, attentiveness and helpfulness. Visitors consistently commend the reception and cleaning teams for their excellent service, noting specific instances of friendly and accommodating treatment. The facility staff are highlighted as polite and supportive, often exceeding expectations with their kind attitude and readiness to assist.
The reception staff, in particular, stand out for their welcoming and pleasant demeanor, making interactions smooth and enjoyable. Guests appreciate the excellent attention and cooperation provided with mentions of prompt and effective assistance. Instances of outstanding service by individuals, such as Marcos and Yoya, further affirm the staff's quality.
However, there have been occasional remarks about rude or unprepared staff members, suggesting that experiences can vary. Some guests noted encounters with unfriendly or inattentive service, particularly at the front desk. Despite these isolated incidents, the general consensus remains highly favorable.
Overall, JTowers' staff is described as friendly, kind and extensively dedicated to providing a pleasant stay, contributing to the hotel's commendable reputation for service excellence.
Wi-Fi
JTowers offers a mixed experience when it comes to WiFi connectivity. The property boasts a great WiFi connection in some areas with reports of fast, stable and reliable internet access that even allows for streaming services such as Netflix. Many guests appreciate the good wireless coverage throughout the hotel and have found it meets their needs effectively. However, some visitors have encountered significant issues, particularly on the second floor, where devices struggled to connect and the service often became unstable. Reports of very slow, poor and intermittently weak connections suggest that the WiFi performance can be inconsistent. Additionally, adverse weather conditions, such as rain, have been noted to affect the stability of the network. Despite these setbacks, the internet generally receives praise, but the inconsistency highlights a need for potential improvement.
Gym
JTowers boasts a well-equipped and modern gym that many guests appreciate. This fitness center, located on the upper floors, offers a city view, providing a pleasant and scenic workout environment. Additional facilities such as a sauna and showers in the gym add to the convenience and comfort for guests.
Some visitors found the overall ambience to be cozy and nice, creating a welcoming atmosphere. The rooftop gym was highlighted as a good catch, offering a unique fitness experience with its terrace view. Despite a few remarks about cleanliness, the majority of feedback pointed to a well-maintained and functional setting.
Overall, the gym facilities at JTowers cater effectively to fitness enthusiasts, providing comprehensive amenities and a pleasant workout environment.
Parking
When planning a stay at JTowers, one element to keep in mind is the parking situation. Several guests have noted that the hotel's parking options are quite limited and may not accommodate larger vehicles comfortably. The parking lot is described as very small, tight and, for some, difficult to access or maneuver within. For guests driving larger cars, fitting into the space can be a particular challenge. Additionally, parking comes with an extra cost, which might not be included in the initial booking fee.
Despite the limited space and access issues, parking is available and the area is secured. However, guests who prioritize ease of parking and have larger vehicles might consider planning accordingly or seeking alternative parking solutions nearby. Overall, while JTowers receives positive reviews for many aspects of the stay, parking is an area that could use improvement.
Family
JTowers offers an excellent accommodation experience characterized by clean rooms, small necessities provided and a safe environment for families. The rooms and kitchens are well-received, although the suites may lack sufficient cooking utensils. Guests consistently recommend the hotel for family stays, highlighting the family-friendly atmosphere and the helpful, excellent staff. While there may be some noise from the road, the overall experience is positive with many guests expressing their intent to return.
Nightlife
JTowers is well-placed for those seeking vibrant nightlife with several restaurants and convenience stores within close proximity, making dining out convenient. The hotel is close to popular areas, offering a good nightlife scene with parties and discos nearby. However, guests should be mindful of noise, particularly events on the roof garden and terrace parties with some reporting disturbances during late-night hours.
4 Star
JTowers offers impeccable service paired with a privileged location, making it an excellent choice for travelers seeking comfort and convenience. The hotel is noted for its great value and reasonable pricing with many guests highlighting the unbeatable price-quality ratio. The facilities are clean, comfortable and elegant, providing an overall four-star experience. Quick registration and access streamline the arrival process and the attentive staff adds to the positive experience. Guests consistently recommend JTowers for its excellent facilities and value for money, making it an ideal option for those looking to get the most out of their stay without compromising on quality.
Business
JTowers stands out as an ideal choice for business travelers, particularly those with engagements at the World Trade Center or nearby areas. The well-appointed accommodations come equipped with features tailored for work, including sufficient workspace in the rooms, making it perfect for executives and convention attendees. The convenience extends to teams with options like a kitchenette that helps in saving costs during prolonged stays.
The location is praised for its suitability for business visits, complemented by amenities such as a gym and sauna, enhancing the overall stay. Comfort and space are recurring highlights with reviewers noting the room's ample size suitable for working needs. The positive remarks underscore JTowers as a strong contender for business-oriented stays, combining a strategic location with practical facilities and comfort.
Accessible
JTowers offers a blend of appealing facilities and room designs that make guests feel at home while providing an excellent service experience. The hotel boasts a prime location and offers convenient tours to the city center. However, it is important to note that the spiral staircase and overall accessibility of the stairs might pose challenges for individuals with mobility issues. Adding extra blankets is suggested for guests prone to feeling cold. Despite these concerns, the overall ambiance and services at JTowers receive high praise.
Boutique-Style
JTowers offers a sleek, modern aesthetic with a consistent boutique-style that impresses guests. The hotel is very clean and well-maintained, boasting great decoration throughout. Visitors particularly appreciate the concept suites, which are tastefully decorated and provide the feel of full mini apartments. Dining experiences are consistently good, complementing the overall comfort and modernity of this boutique hotel.
No, JTowers doesn't have any pool.
Yes, a spa is available at JTowers.
Yes, JTowers welcomes dogs.
No, parking facilities aren't available at JTowers.