Please select your travel dates to see rates and availability
Check In
Check Out
1 room2 guests1 room, 2 guests
Info
Summary of reviewsHotel Catalina has emerged as a popular choice for travelers, highlighted prominently by its prime central location in Mexico City. Guests commend its proximity to key attractions like the Zocalo, Bellas Artes and the Palace of Fine Arts, alongside efficient access to metro stations such as Doctores and Salto del Agua. Despite some concerns about the neighborhood’s nighttime safety, the hotel's strategic placement affords easy exploration of cultural sites, shopping areas and diverse neighborhoods, ensuring excellent value for money.
Cleanliness is a strong suit at Hotel Catalina with guests frequently praising the spotless, spacious and comfortably maintained rooms. Daily housekeeping enhances the overall pristine condition of the hotel, extending to well-kept common areas. Staff members are lauded for their friendliness and professionalism, particularly individuals like Roberto and Marta, contributing to the hotel’s warm and hospitable atmosphere.
The room experience is largely positive with visitors favoring the spaciousness, comfort and modern amenities provided. Features such as a hot tub, large bathtubs and private terraces add to the relaxation experience. Nevertheless, some guests noted issues like cigarette smells and outdated facilities, highlighting the need for occasional updates.
Dining at Hotel Catalina brings mixed responses, particularly concerning breakfast. While the chilaquiles breakfast and 24-hour room service were appreciated, several guests were let down by the quality and variety, urging exploration of nearby cafes for better options. Dinner services received a more favorable review, particularly for the convenience and quality of room service.
Business travelers find Hotel Catalina accommodating with well-equipped meeting rooms and comfortable workspaces. The reliable WiFi is frequently mentioned positively, though some guests experienced connectivity issues. Parking facilities are robust, featuring secure, covered and easily accessible spaces, enhancing the hotel’s convenience.
However, the firmness of the beds and pillows received mixed feedback with some finding them uncomfortable. In terms of amenities, the absence of air conditioning and lack of in-room fridges emerged as notable drawbacks. Despite these limitations, the overall sentiment reflects a satisfactory stay for budget-conscious travelers, offering a good balance between comfort and cost.
In summary, Hotel Catalina offers a well-rounded experience with its excellent location, high standards of cleanliness and friendly staff. While there are areas for improvement, particularly in dining and room amenities, it remains a reliable option for both leisure and business travelers seeking a central and comfortable stay in Mexico City. Show more
Read review summaries for all categories
Categories
Hotel with Free Wi-Fi
This hotel provides free Wi-Fi.
Cheap Hotel
Located in Colonia Doctores, this hotel provides affordable rooms for budget-conscious travelers. It offers basic amenities for a comfortable stay.
Hotel for Honeymoon
Business Hotel
Hotel with Parking
Accessible Hotel
3-Star Hotel
Room Types
Deluxe King RoomThe spacious double room provides a safe deposit box, parquet floors, as well as a private bathroom featuring a shower and a hairdryer. This double room features a flat-screen TV with cable channels. The unit offers 1 bed.
Suite with Spa BathThis suite's special feature is the hot tub. The suite has 1 bedroom and 1 bathroom with a bath and free toiletries. The suite offers a seating area, a safe deposit box, parquet floors, a flat-screen TV with cable channels, as well as city views. The unit has 1 bed.
Double Room with TerraceThe spacious double room provides a TV, a safe deposit box, a sofa, parquet floors as well as city views. The unit offers 1 bed.
Guest Reviews
8.4
Very Good
Location
Hotel Catalina has garnered numerous positive reviews that consistently highlight its location as a prime attribute. Nestled in a central area, it offers easy access to many of Mexico City's key attractions. The hotel is just a 15 to 20-minute walk from notable landmarks like the Zocalo, Bellas Artes and the Palace of Fine Arts and it's flanked by multiple metro stations such as Doctores and Salto del Agua, making transportation around the city highly convenient.
Travelers appreciate the hotel’s proximity to cultural sites, shopping areas and public transportation, allowing them to explore various neighborhoods like Polanco and Reforma effortlessly. Despite its location in an area that may appear less appealing at first glance, guests are quick to affirm the value for money, given its strategic placement near both tourist spots and essential amenities.
The surrounding area is replete with 24-hour food options, markets and convenience stores, offering a comprehensive urban experience. Moreover, it's positioned a short distance from larger thoroughfares, providing seamless connectivity without the hustle and bustle typically associated with major commercial zones.
While a few reviewers mention that the immediate neighborhood could feel a bit unsafe at night, the consensus remains that Hotel Catalina’s central positioning, combined with its commendable price-to-quality ratio, makes it an excellent choice for visitors wanting to immerse themselves in the heart of Mexico City.
Breakfast
Hotel Catalina presents a mixed bag when it comes to breakfast offerings. Guests highlighted a few positives such as good quality and tasty breakfast options. The menu contains a reasonably priced chilaquiles breakfast and other offerings like a small fruit bar. Room service is available, which includes breakfast, catering to those who prefer dining in their own space. Additionally, snacks and drinks can be accessed around the clock in the lobby.
However, numerous guests found the breakfast experience lacking. Several reviews indicated that breakfast was not included despite initial promises and many expressed disappointment with the quality. Specifically, issues were raised about the continental breakfast, where orange juice turned out to be soda and eggs were not prepared as requested. Some also mentioned that the light breakfast comprised a less-than-impressive fruit plate. Complaints about cold food, weak coffee and inedible butter for toast were also common. Overall, while there are some redeeming aspects, most guests suggest exploring the numerous nearby cafes and food stalls for a more satisfying breakfast experience.
Dinner
Hotel Catalina offers a range of dining experiences, most notably highlighted by their 24/7 room service. Guests have found the room service attentive and particularly appreciated the convenience it offers. While some found the food to be just okay, notable highlights include main dishes from their menu and the very delicious dinners that left several guests satisfied. Although there were instances where the wait time for room service was longer than expected, overall, the quality of the food and the service made a positive impression. Additionally, for those seeking variety, the hotel's location is favorable due to the abundance of nearby restaurants, providing guests with plenty of dining options.
Rooms
Hotel Catalina received a mix of reviews about its rooms, but a majority emphasize comfort and cleanliness. Most guests appreciated the spacious and well-kept rooms, highlighting the comfortable beds, large bathrooms and modern amenities. Many found the rooms to be excellently maintained with daily cleaning and fresh towels. The hot tub and large, clean bathtubs were a hit among visitors, adding to the comfort and relaxation experience.
Some guests mentioned the convenience of a private terrace and functional room layouts, which provided ample space for work and relaxation. The location near Salto del Agua and the city's historic center was also praised for its accessibility to local attractions and eateries. The modern facilities and quiet environment were notable positives, offering a tranquil stay despite a few reports of external street noise.
On the downside, several guests pointed out issues such as cigarette smells, outdated facilities and a lack of air conditioning. Some rooms were reported to be small and noisy, especially those close to busy roads. The cleanliness and comfort of the rooms were generally consistent, though a few mentioned that the rooms could benefit from updates and improved maintenance.
Overall, Hotel Catalina provides a comfortable, clean and reasonably priced stay, especially for those looking for spacious accommodations with modern amenities and a central location. However, potential guests may want to check specific room features and possibly request non-smoking areas to ensure a better experience.
Beds
Hotel Catalina has received a diverse range of feedback regarding its beds. The majority of guests have appreciated the comfort and size of the beds, noting that they are often large, spacious and generally comfortable. Many have described the beds as big and super comfortable with some specifically highlighting the comfort of the mattress and the overall bedding setup.
However, a consistent theme among some reviews is that the beds can be too firm for some guests’ liking with terms like "hard as rock" and "very hard" being used. There are also mentions of mattresses being uncomfortable, though these comments are less frequent. Pillows have also garnered mixed feedback with some guests finding them high and hard, contributing to an uncomfortable sleep experience for certain individuals.
Overall, while the beds at Hotel Catalina have been described as large and comfortable by many guests, there is a notable number of visitors who have found the firmness of the beds and pillows less to their liking.
Cleanliness
Hotel Catalina has consistently impressed guests with its pristine cleanliness and well-maintained facilities. Visitors frequently note that the rooms are not only clean but also spacious and comfortable. Daily cleaning services ensure that every room remains spotless with clean and organized settings evident throughout the hotel. The hotel’s commitment to cleanliness extends to all its spaces, including the common areas and bathrooms, all of which are kept tidy and hygienic.
Guests appreciate the attentive housekeeping staff, who maintain the high standards of cleanliness and ensure that facilities are in top condition. Despite minor criticisms regarding some elements such as the occasional oversight with linens or specific areas like bathtubs, the overall impression of Hotel Catalina is one of immaculate, efficient maintenance.
This dedication to cleanliness combined with the friendly and helpful staff makes Hotel Catalina a reliable choice for travelers seeking a clean and comfortable stay in a well-operated environment.
Staff
The staff at Hotel Catalina are frequently noted for their friendliness and attentiveness. Guests often describe them as kind, helpful and professional, particularly highlighting the morning receptionist and individuals named Roberto and Marta for their exceptional service. The hotel services, including room service and taxi arrangements, are evaluated positively with many guests expressing gratitude for the personalized attention they received.
Despite some occasional issues such as language barriers and instances of less friendly interactions, the overwhelming sentiment reflects a warm and supportive staff committed to ensuring a pleasant stay. The reception is staffed 24/7, providing consistent support to guests. Overall, the service quality is well-regarded with guests acknowledging the staff's dedication to cleanliness, quality and good treatment, making their experience at Hotel Catalina memorable and enjoyable.
Wi-Fi
Travelers have shared mixed experiences regarding the WiFi at Hotel Catalina. Many guests reported good, strong and reliable WiFi connections with some even describing it as the best and most reliable they had experienced during their stay in Mexico. Phrases like good WiFi, good internet and perfect WiFi were used multiple times, suggesting positive experiences for some visitors, especially in the rooms where the signal seemed to be strong.
However, other guests encountered significant issues, finding the WiFi to be poor, slow, unstable and occasionally non-existent. There were mentions of the connection dropping frequently and some areas of the hotel, like the beds, lacking proper coverage. Reports of WiFi outages and fluctuating internet speeds were also common and some guests had problems connecting to WiFi altogether.
Overall, while the hotel does provide WiFi, its quality and reliability appear to vary greatly depending on the location within the hotel and possibly other factors. For future guests, it may be advisable to manage expectations regarding internet connectivity and prepare for potential fluctuations.
Parking
Hotel Catalina offers an exceptional parking experience according to guest reviews. Many visitors appreciate the secure, easily accessible parking available 24 hours a day. The convenience of free, covered parking is frequently highlighted, providing peace of mind and protection from the elements. The availability of multiple covered parking lots and ample parking spaces ensures that guests rarely struggle to find a spot. On-site parking further adds to the convenience, allowing guests to leave their vehicles at the hotel and use other transportation options. Additionally, the ground floor parking and included garage options enhance the overall ease and accessibility. While one review suggests a need for better location assessment, the general consensus is that Hotel Catalina excels in offering reliable, secure and plentiful parking facilities.
3 Star
Hotel Catalina is best described as a three-star hotel that offers guests an excellent value for money, making it an appealing choice for budget travelers. Its perfect location, just a 15-minute walk from the main square, adds to its convenience, making it a good place to rest while exploring the city. Guests appreciate the hospitality within the rooms and showers, comfortable beds and good room service.
However, the hotel does have its limitations, which include no air conditioning, the absence of a fridge in the rooms and noise from the street and other rooms. Additionally, the staff does not speak English, making communication a bit challenging for some guests. Despite these drawbacks, travelers find that the price-quality ratio is very good with many commenting that they got what they expected from a three-star hotel. The general consensus is that while certain amenities may be lacking, Hotel Catalina offers a pleasant stay for the cost-conscious traveler.
Business
Hotel Catalina stands out as a top choice for business travelers, offering a range of business-friendly amenities and a conducive environment for work. The desk in each room is noted to be particularly good for taller individuals, an uncommon feature in Mexico. The hotel is conveniently located near the historic center and various points of interest, making it suitable for both recreational and business activities.
Meeting rooms are well-equipped, ensuring that meetings can be conducted with ease in a professional atmosphere. Guests have often commented on the formal reception and overall business ambiance, which caters specifically to the needs of corporate guests.
The facilities offer excellent quality for the price with good spaces designated for rest and work purposes. Additionally, the reliable WiFi is highlighted as excellent for work-related needs. Overall, Hotel Catalina provides a balanced environment suitable for practical business trips or tourist visits, making it a well-rounded option for any business traveler.
Accessible
Hotel Catalina offers a comfortable stay for guests with disabilities, featuring accessible rooms and restrooms. Its location is highly convenient, being very accessible from the mall and near the subway, making it easy to explore the city. The hotel also provides accessible parking and is moderately accessible from the airport. An elevator facilitates movement within the premises, although access to the reception and parking area could benefit from improvements. Communication challenges due to language barriers were noted, however, the overall experience remains favorable for accessibility.
No, Hotel Catalina doesn't have any pool.
No, a spa isn't available at Hotel Catalina.
No, Hotel Catalina doesn't allow dogs.
Yes, parking facilities are available at Hotel Catalina.