City Express Plus by Marriott Ciudad de México Santa Fe
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Summary of reviewsCity Express Plus by Marriott Ciudad de México Santa Fe is highly regarded for its strategic location in the Santa Fe area, offering easy access to various dining, shopping venues and La Mexicana park. It is particularly convenient for both business and leisure travelers due to its proximity to business districts and its tranquil yet central position.
The hotel receives favorable reviews for its clean and comfortable facilities. Guests frequently commend the spacious, well-equipped rooms and the high level of comfort, especially the beds. Positive mentions highlight the pleasant experience offered by the attentive and courteous staff, especially at the reception and in the breakfast dining area.
However, breakfast services receive mixed reviews. While some find the basic continental breakfast adequate, others express dissatisfaction with the limited variety, quality and inconsistency. The need for improvement in breakfast offerings and service efficiency is a noted concern.
Guest feedback on room conditions highlights cleanliness and comfort with most rooms being well-maintained and inviting. Some guests, though, mentioned issues such as smaller room sizes, limited natural light and occasional temperature control problems. Cleanliness receives mixed reviews with many praising the housekeeping staff's efforts, although certain cleanliness lapses like poorly cleaned rooms and old towels have been flagged.
Staff service generally adds to a positive guest experience with many guests describing the staff as friendly, patient and professional. Despite a few reports of poor service, the majority find the staff enhances their stay.
The hotel's Wi-Fi service is another mixed point with some finding it adequate for basic use, while others face connectivity issues, particularly for work-related tasks.
Parking arrangements at the hotel have been a source of dissatisfaction, primarily due to additional costs which are not always communicated upfront and issues with valet parking service. This has caused frustration among some guests who felt the parking costs and service were inconvenient.
Despite these mixed reviews on certain aspects, City Express Plus by Marriott Ciudad de México Santa Fe delivers a comfortable and strategic lodging experience, particularly praised for its location, room comfort and friendly service.
Categories
The hotel receives favorable reviews for its clean and comfortable facilities. Guests frequently commend the spacious, well-equipped rooms and the high level of comfort, especially the beds. Positive mentions highlight the pleasant experience offered by the attentive and courteous staff, especially at the reception and in the breakfast dining area.
However, breakfast services receive mixed reviews. While some find the basic continental breakfast adequate, others express dissatisfaction with the limited variety, quality and inconsistency. The need for improvement in breakfast offerings and service efficiency is a noted concern.
Guest feedback on room conditions highlights cleanliness and comfort with most rooms being well-maintained and inviting. Some guests, though, mentioned issues such as smaller room sizes, limited natural light and occasional temperature control problems. Cleanliness receives mixed reviews with many praising the housekeeping staff's efforts, although certain cleanliness lapses like poorly cleaned rooms and old towels have been flagged.
Staff service generally adds to a positive guest experience with many guests describing the staff as friendly, patient and professional. Despite a few reports of poor service, the majority find the staff enhances their stay.
The hotel's Wi-Fi service is another mixed point with some finding it adequate for basic use, while others face connectivity issues, particularly for work-related tasks.
Parking arrangements at the hotel have been a source of dissatisfaction, primarily due to additional costs which are not always communicated upfront and issues with valet parking service. This has caused frustration among some guests who felt the parking costs and service were inconvenient.
Despite these mixed reviews on certain aspects, City Express Plus by Marriott Ciudad de México Santa Fe delivers a comfortable and strategic lodging experience, particularly praised for its location, room comfort and friendly service.
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Guest Reviews
City Express Plus by Marriott Ciudad de México Santa Fe boasts an excellent location that guests frequently praise. Nestled in the Santa Fe area, the hotel provides easy access to a variety of food establishments, shopping centers and La Mexicana park. The surroundings make it convenient for travelers seeking proximity to business districts and leisure spots alike.
Guests appreciate the hotel's clean and comfortable facilities, often highlighting the spacious and well-equipped rooms. The service at the hotel, especially the attentive staff at the reception, receives positive mentions, adding to the overall pleasant guest experience.
Although it is slightly removed from the city's historical center, the location is ideal for those who need to be in the Santa Fe financial area. The hotel's position offers tranquility while still being central to everything one might need, making it a practical choice for both business and leisure travelers.
Overall, City Express Plus by Marriott stands out for its strategic location, cleanliness, comfort and excellent guest service, ensuring a comfortable and convenient stay for visitors to Mexico City.
City Express Plus by Marriott Ciudad de México Santa Fe has mixed reviews regarding its breakfast offerings. On the positive side, some guests appreciated the basic yet sufficient continental breakfast, often highlighting the inclusion of fruit, coffee, juice and occasionally scrambled eggs with beans or sandwiches. A few guests found the breakfast delicious, citing specific items as pleasant surprises, given the constraints of the pandemic.
However, many reviewers were disappointed with the limited variety and overall quality of the breakfast. Several comments mentioned that the breakfast was very basic with few hot options and items often looking old or unappealing. The breakfast hours were also a point of contention with some guests noting that service was delayed, options were scarce by the end of the breakfast period and the schedule was too restrictive, ending too early in the morning.
Additionally, some guests were frustrated by the inconsistency in breakfast offerings and the need to ask staff to refill items like coffee, as well as the diluted orange juice. The general sentiment was that while the breakfast was serviceable for a quick morning start, there is significant room for improvement in terms of variety, quality and service efficiency to better meet guests' expectations.
City Express Plus by Marriott Ciudad de México Santa Fe offers great facilities and comfortable rooms, making it a suitable choice for business travelers. Many guests appreciate the cleanliness and the overall condition of the rooms, which are described as nice, spacious and equipped with necessary amenities. The beds receive high marks for comfort, enhancing the restful experience.
However, some guests have noted that the rooms are on the smaller side, leading to limited space for storing clothes and accessories. The lack of natural light and views overlooking walls can make the rooms feel dark and somewhat claustrophobic. Some rooms have faced issues with air conditioning, temperature control and occasional cleanliness concerns.
Though the bedding and specific features like a coffee maker or softer mattresses could be improved, the quiet and comfortable environment, combined with good maintenance, makes it a decent option for a short stay in the city, especially for solo travelers.
City Express Plus by Marriott Ciudad de México Santa Fe garners mixed reviews regarding its beds with a notable balance leaning towards comfort. Guest feedback highlights a series of positive experiences, emphasizing the exceptional comfort of the beds. Many found the beds and pillows to be particularly comfortable, adding to the overall satisfactory experience of the stay.
However, not all experiences were favorable as some guests reported discomfort, mentioning hard mattresses and heavy bedding that lacked warmth. Additionally, a few reviews pointed out issues with bed sizes, describing them as small and raised concerns over noisy, creaky beds. Despite these critiques, the consistent mention of comfort suggests that the hotel does provide a restful sleep experience for many visitors.
The 'City Express Plus by Marriott Ciudad de México Santa Fe' hotel garners mixed reviews concerning cleanliness. On a positive note, many guests were satisfied with the overall cleanliness of the facilities, noting that the rooms were clean, comfortable and well-maintained. The staff received praise for excellent housekeeping services with several guests highlighting the exceptional work of the maids in keeping the rooms tidy and organized.
However, some guests encountered issues related to cleanliness, such as dirty sheets organic trash left by previous occupants and poorly cleaned rooms. Specifically, complaints included clogged shower drains, old towels and carpets with hair. Additionally, the cleanliness of some rooms failed to meet expectations with some areas seeming inadequately attended to.
Despite these drawbacks, the hotel's excellent location and comfort levels were consistently mentioned, balancing the mixed reviews about cleanliness. Those who experienced clean and well-maintained rooms praised the hotel for providing a comfortable and pleasant stay.
The staff at City Express Plus by Marriott Ciudad de México Santa Fe receive diverse feedback with many guests praising their friendliness, patience and excellent service. Reviewers frequently highlight the courteous and attentive nature of the staff, emphasizing how the service enhances their stay. Specifically, the morning reception team and Javier in the breakfast dining area receive commendations for their dedication and service quality. However, there are also criticisms about the reception staff's charisma and some negative experiences with restaurant waitresses. Instances of poor service and unfavorable management attitudes are noted by some guests. Despite these occasional lapses, the overall impression suggests that the majority of the staff deliver a very kind and friendly service, contributing positively to the guest experience.
Guests at City Express Plus by Marriott Ciudad de México Santa Fe have a mixed opinion regarding the hotel's Wi-Fi. Some found the Wi-Fi to be very good, easily accessible from their rooms and adequate for basic internet usage. However, many others experienced challenges, describing the Wi-Fi as weak and slow, particularly for work-related activities. Some could not connect to the internet at all despite following the instructions and a few noted specific difficulties, such as failing to connect to Zoom or their work's intranet. These connectivity issues were significant enough for some guests to consider changing hotels. Despite the positive remarks, it seems that the Wi-Fi needs considerable improvement to meet the expectations of business travelers.
Overall, guest feedback about the parking at City Express Plus by Marriott Ciudad de México Santa Fe mainly highlights dissatisfaction with several aspects. The primary concern is that parking is not included in the room rate and must be paid for as an additional cost, which some guests found excessive and unexpected. Many reviews emphasize that the charge for parking, around 95 pesos per day, was not clearly communicated during the reservation process, leading to frustration. Additionally, the valet parking service has been described as terrible and presented as a necessary yet burdensome option since the hotel does not provide dedicated parking. Despite a few mentions of the parking fee being minimal, the recurring issue remains the lack of upfront information and the inconvenience of having to pay in cash for the parking service.
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Location
Guests appreciate the hotel's clean and comfortable facilities, often highlighting the spacious and well-equipped rooms. The service at the hotel, especially the attentive staff at the reception, receives positive mentions, adding to the overall pleasant guest experience.
Although it is slightly removed from the city's historical center, the location is ideal for those who need to be in the Santa Fe financial area. The hotel's position offers tranquility while still being central to everything one might need, making it a practical choice for both business and leisure travelers.
Overall, City Express Plus by Marriott stands out for its strategic location, cleanliness, comfort and excellent guest service, ensuring a comfortable and convenient stay for visitors to Mexico City.
Breakfast
However, many reviewers were disappointed with the limited variety and overall quality of the breakfast. Several comments mentioned that the breakfast was very basic with few hot options and items often looking old or unappealing. The breakfast hours were also a point of contention with some guests noting that service was delayed, options were scarce by the end of the breakfast period and the schedule was too restrictive, ending too early in the morning.
Additionally, some guests were frustrated by the inconsistency in breakfast offerings and the need to ask staff to refill items like coffee, as well as the diluted orange juice. The general sentiment was that while the breakfast was serviceable for a quick morning start, there is significant room for improvement in terms of variety, quality and service efficiency to better meet guests' expectations.
Rooms
However, some guests have noted that the rooms are on the smaller side, leading to limited space for storing clothes and accessories. The lack of natural light and views overlooking walls can make the rooms feel dark and somewhat claustrophobic. Some rooms have faced issues with air conditioning, temperature control and occasional cleanliness concerns.
Though the bedding and specific features like a coffee maker or softer mattresses could be improved, the quiet and comfortable environment, combined with good maintenance, makes it a decent option for a short stay in the city, especially for solo travelers.
Beds
However, not all experiences were favorable as some guests reported discomfort, mentioning hard mattresses and heavy bedding that lacked warmth. Additionally, a few reviews pointed out issues with bed sizes, describing them as small and raised concerns over noisy, creaky beds. Despite these critiques, the consistent mention of comfort suggests that the hotel does provide a restful sleep experience for many visitors.
Cleanliness
However, some guests encountered issues related to cleanliness, such as dirty sheets organic trash left by previous occupants and poorly cleaned rooms. Specifically, complaints included clogged shower drains, old towels and carpets with hair. Additionally, the cleanliness of some rooms failed to meet expectations with some areas seeming inadequately attended to.
Despite these drawbacks, the hotel's excellent location and comfort levels were consistently mentioned, balancing the mixed reviews about cleanliness. Those who experienced clean and well-maintained rooms praised the hotel for providing a comfortable and pleasant stay.
Staff
Wi-Fi
Parking
No, City Express Plus by Marriott Ciudad de México Santa Fe doesn't have any pool.
No, a spa isn't available at City Express Plus by Marriott Ciudad de México Santa Fe.
Yes, City Express Plus by Marriott Ciudad de México Santa Fe welcomes dogs.
Yes, parking facilities are available at City Express Plus by Marriott Ciudad de México Santa Fe.
Yes, City Express Plus by Marriott Ciudad de México Santa Fe has a gym.
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