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Summary of reviewsMercure Metz Centre is highly praised for its excellent location, nestled between the train station and the city center of Metz. The hotel's prime positioning allows guests easy access to key attractions, shops, restaurants and historical sites, making it an ideal base for exploring the vibrant heart of Metz while enjoying a tranquil retreat.
The breakfast at the hotel stands out among guests for its high quality and variety. With an extensive selection ranging from locally sourced ingredients to international offerings such as English breakfast, the breakfast buffet is universally described as delicious and generous. The cozy breakfast area and the thoughtful presentation of food items, like the use of cast iron pans for eggs and sausages, enhance the overall dining experience.
Dining at the hotel's restaurant is another highlight with guests complimenting the spacious and pleasant dining room, delicious meals and opportunities to enjoy dinner on the terrace with live music. Although some guests note occasional slow service and specific meal disappointments, the general consensus is that the restaurant provides enjoyable and memorable culinary experiences.
Guest reviews reflect mixed feelings about the rooms at the Mercure Metz Centre. Positive feedback points out spacious, clean and comfortable rooms with modern amenities like air conditioning and small refrigerators. However, several guests indicate a need for renovation, citing outdated decor, small bathrooms and occasional cleanliness issues as areas for improvement.
The hotel's staff consistently earn high marks for their exceptional service. Described as friendly, efficient and professional, the staff across all departments, from reception to the restaurant and bar, contribute significantly to the positive guest experience. Their helpfulness and welcoming demeanor make guests feel valued and well-cared for.
While the Wi-Fi service receives mixed reviews with many guests finding it adequate and efficient, others experience unreliable connections. Parking, though convenient and secure, is perceived as costly by some and space can be limited, particularly during busy periods. Electric vehicle owners appreciate the availability of charging stations, even though the infrastructure is somewhat limited.
Families find Mercure Metz Centre an accommodating option with spacious family rooms, child-friendly dining options and a designated play area for kids. The hotel’s pet-friendly policies and convenient parking options further add to the appeal for families driving to Metz.
The surrounding nightlife offers a vibrant and lively atmosphere with numerous pubs, bars, lounges and clubbing options within close proximity, enhancing the hotel's appeal for guests interested in evening outings.
Beds at the Mercure Metz Centre receive widespread acclaim for their comfort, contributing to a restful stay. Despite some mixed reviews about the four-star rating and facilities, the general sentiment among guests highlights the hotel's strengths in location, breakfast, dining, staff service and comfortable accommodations. Show more
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Hotel Taking Steps Towards Sustainability
This eco-certified hotel actively works to reduce its environmental impact by implementing measures to decrease energy consumption, maintaining comprehensive recycling and food waste policies, avoiding single-use plastics, and utilizing eco-friendly cleaning supplies and toiletries.
Family Friendly Hotel
This hotel has family rooms and child-friendly dining options. It also has a designated play area for kids and offers convenient parking.
Dog Friendly Hotel
This hotel is recognized as a dog-friendly hotel, catering well to guests traveling with pets. The property is notably accommodating, with many guests appreciating the hotel's welcoming stance towards dogs. The hotel allows dogs and accepts their presence without issue, making it a comfortable stay for pet owners.
Hotel near Nightlife Spots
Located in the center of Metz, this hotel is near Place Saint Thiebault, providing easy access to local bars and restaurants. Its central location is ideal for guests looking to explore the city's nightlife.
Business Hotel
Mercure hotels often cater to business travelers, and this location in the city center suggests convenient access to business districts. Mercure Metz Centre has 4 meeting rooms for business travelers.
Hotel with Parking
This hotel is featured in a list of top hotels with parking in Metz, indicating that it provides parking options for visitors.
EV charging stations
Accessible Hotel
Located in the city center, this hotel provides accessible rooms and facilities. Its central location allows easy access to Metz's attractions, and the hotel is known for its tailored services for guests with reduced mobility.
Hotel with EV Charging Stations
This hotel provides an electric vehicle charging station, including a wallbox, directly on-site. Private parking with charging facilities is available for guests at a cost of €12 per day.
4-Star Hotel
The hotel is located on the edge of the old town, within walking distance to the main attractions, and offers a convenient city location with secure parking. It combines modern comfort and traditional cuisine in a contemporary setting inspired by Jaumont stone.
Room Types
Classic Double RoomThis air-conditioned room includes a TV, a private bathroom with a shower. Tea and coffee making facilities are provided.
Privilege Queen RoomThis air-conditioned room includes a TV and a private bathroom with a shower. Extras include a minibar with free soft drinks and a private bathroom with bathrobes, slippers and free toiletries.
An iPod docking station and a Nespresso coffee machine are also available.
Classic Twin RoomThis air-conditioned room includes a TV, a private bathroom with a shower. Tea and coffee making facilities are provided.
Superior Double RoomA minibar, TV and air conditioning are provided in these modern rooms. The bathroom has either a bath or a shower.
Superior Double Room with Sofa BedProviding free toiletries, this quadruple room includes a private bathroom with a shower and a hairdryer. The air-conditioned quadruple room provides a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker and a wardrobe. The unit offers 2 beds.
Superior Twin RoomProviding free toiletries, this double room includes a private bathroom with a hairdryer. The double room provides air conditioning, soundproof walls, a tea and coffee maker, a wardrobe, as well as a flat-screen TV with cable channels. The unit offers 2 beds.
Guest Reviews
8.0
Very Good
Location
Mercure Metz Centre boasts an excellent location, making it an ideal choice for visitors keen on exploring Metz. The hotel's position, nestled between the train station and the city center, allows for easy walking access to both. Guests frequently highlight the convenience of being close to key attractions, shops, restaurants and the historic center, all within a short stroll. The peaceful surroundings provide a tranquil retreat, despite the central location and make it easy to explore top tourist spots, including the Centre Pompidou-Metz without needing to rely on transportation. Overall, Mercure Metz Centre's prime central location is perfect for anyone looking to immerse themselves in the vibrant heart of Metz while enjoying the quiet comfort of the hotel.
Breakfast
The breakfast at Mercure Metz Centre consistently receives high praise from guests for its quality and variety. Reviewers highlight the extensive selection of food, ranging from local, fresh ingredients to international options like English breakfast. The breakfast is often described as very good, delicious and sumptuous. Many appreciate the breakfast buffet's diversity, noting that it includes savory and sweet choices, fresh squeezed juices, loose teas and quality coffee.
Guests find the breakfast area nice and cozy, sometimes mentioning specific features such as pretty cast iron pans for eggs and sausages. Despite a few remarks about the buffet being crowded or trays running empty by late morning, the general sentiment is overwhelmingly positive. The breakfast is considered well-organized and managed, contributing to a pleasant dining experience.
Overall, the breakfast at Mercure Metz Centre stands out for its excellent quality, generous portions and wide range of options, making it a highly recommended feature of the hotel for those visiting Metz.
Dinner
Visitors to Mercure Metz Centre have consistently praised the dining experience at the hotel's restaurant, which is often noted for its spacious and pleasant dining room. Guests find the food to be of great quality with meals described as perfectly presented and delicious. The restaurant's atmosphere is enhanced by opportunities to dine on the terrace and the availability of live music during dinner, adding to the overall dining pleasure. Reviewers commend the stylish and comfortable bar area, highlighting excellent cocktails and a modern, welcoming setting.
While the service, both at the restaurant and the bar, is frequently mentioned as friendly and professional, a few guests pointed out that meal service can sometimes take longer than expected. Additionally, some found particular meals to be disappointing, citing lukewarm dishes and occasional lapses in food cleanliness. Notably, the restaurant is closed on Sundays, which has been a minor inconvenience for some guests.
Breakfast, featuring a generous spread and lunch are both well-received with the quality of meals being consistent across different times of the day. The overall value for money is considered decent with some room for improvement in certain areas. Despite these minor critiques, the general consensus is that the dining options at Mercure Metz Centre are solid, providing guests with enjoyable and memorable culinary experiences.
Rooms
The guest reviews for Mercure Metz Centre highlight both positive and negative aspects of the rooms at the hotel. On the positive side, many guests appreciated the spacious rooms, comfortable bedding and cleanliness. Some rooms are well-furnished, modern and equipped with amenities such as air conditioning and small refrigerators. Renovated rooms have received praise for their modern and refreshing touch with some guests noting that the rooms are quiet, functional and provide a good working space.
However, there are several recurring criticisms. A significant number of guests found the rooms to be outdated and in need of renovation. Issues such as small and cramped spaces, outdated decor, dark interiors and worn-out furniture were frequently mentioned. Bathrooms often received specific criticism for being small and in need of modernization. Concerns about room cleanliness included instances of dirty carpets, stained baseboards and peeling paint. Poor soundproofing, limited electrical outlets and inadequate lighting were also noted as areas needing improvement.
Overall, while the functionality and size of some rooms were appreciated, there's a clear need for updates and renovations to bring the rooms up to a more modern standard. Guests looking for well-maintained and spacious rooms might find the hotel’s current state somewhat lacking.
Beds
Guests of Mercure Metz Centre have overwhelmingly positive feedback about the beds, highlighting their comfort extensively. Many guests appreciate the beds and pillows for being very comfortable with phrases like excellent bedding and super comfortable rooms frequently mentioned. The beds are often described as very large and spacious, contributing to the overall comfort of the stay. Cleanliness of the bed linen and mattresses is also a noted feature, adding to the pleasant experience.
However, some guests do express concerns about the beds being too hard or narrow with isolated reports of the mattress being uncomfortable or not fitting well. Despite these occasional drawbacks, the general sentiment is that the comfortable bedding more than compensates for the size of the room and other less favorable aspects. Overall, the comfort of the beds at Mercure Metz Centre appears to be a strong point, making it a noteworthy choice for travelers prioritizing a good night's sleep.
Cleanliness
The Mercure Metz Centre offers a consistently clean and welcoming environment for guests with many reviews highlighting the cleanliness of the rooms and bathrooms. Guests describe the hotel as clean, modern and cozy, often emphasizing the tidiness of the rooms and general hotel areas. The cleanliness of the rooms and bathrooms is frequently praised with some reviewers noting the impeccable hygiene maintained throughout their stay.
However, while many guests appreciate the hotel's clean and comfortable spaces, there are occasional reports of issues such as unclean corners, noisy air conditioning and signs of moisture. Some expressed concerns over aged décor and cleanliness lapses, particularly with carpets and bathrooms. Despite these occasional drawbacks, the overall sentiment reflects a positive experience centered on the hotel's attention to cleanliness and a good location.
Staff
Nestled in the heart of Metz, the Mercure Metz Centre hotel is celebrated for its exceptional staff service, which elevates the guest experience from the moment of arrival through to check-out. The hotel boasts a team known for their friendliness, efficiency and professionalism. Words like friendly, helpful and welcoming repeatedly surface in guest reviews, reflecting consistent positive engagement with visitors.
The reception team receives a particular spotlight, recognized for their attentive and courteous demeanor. Whether handling check-ins efficiently or addressing specific guest requests, the receptionists make guests feel valued and swiftly accommodate their needs. This level of service extends beyond the reception with praise also directed towards the staff in other departments, including the restaurant and bar.
Staff members are frequently described as kind, knowledgeable and proactive, contributing to an overall warm atmosphere. Their ability to communicate effectively in English also garners appreciation, easing interactions for international travelers. The professionalism of the team is complemented by their genuine friendliness, creating an inviting ambiance that enhances the hotel's appeal.
A noteworthy aspect is the staff's attentiveness; they are not only helpful but also approachable and competent, ensuring that guests' experiences are seamless and pleasant. Whether it's the gentle and kind receptionists or the diligent and courteous overall team, the Mercure Metz Centre excels in delivering superior customer service, making it a favored choice for visitors seeking comfort combined with top-notch hospitality.
Wi-Fi
Guests at the Mercure Metz Centre have mixed experiences with the hotel's Wi-Fi. On the positive side, many have found the Wi-Fi available and efficient, noting a strong and stable signal throughout their stay. Descriptions such as good, excellent and free highlight its overall performance. However, some guests encountered issues, such as unreliable connections and a lack of information about the Wi-Fi in the rooms. A few mentioned the need for improved Wi-Fi power with some opting to use their phone's 4G instead. Overall, while many guests were satisfied, there is room for improvement to meet the needs of all visitors.
Parking
The parking situation at Mercure Metz Centre receives mixed feedback from guests, but overall impressions lean towards the positive. Guests appreciate the hotel's secure on-site and private parking options, identifying them as convenient and well-managed. The parking area behind the hotel is particularly noted for its convenience, safety and ample space. Some reviews highlight the availability of free charging stations and express satisfaction with the clean and protected environment of the parking facilities.
However, there are some downsides. The parking cost of approximately €12 per night is perceived as expensive by several guests and the space is sometimes described as tight or limited. The inability to reserve parking spots in advance leads to occasional difficulty in finding a space, especially during busy periods. Some guests also mention that the parking can be hard to access due to ongoing works or tight arrangements.
Additionally, there are options for public underground parking near the hotel, though this can be pricier. Despite some challenges, most guests find the parking facilities satisfactory and acknowledge it as a key convenience during their stay at Mercure Metz Centre.
EV charging stations
Mercure Metz Centre provides convenient EV charging for guests with several positive mentions of the infrastructure. Guests highlight the availability of charging stations directly at the hotel, offering both free and affordable options. While some note that the charging infrastructure is limited, others appreciate the convenience of having a wallbox on-site for electric vehicle charging. There are also public chargers available nearby, adding to the accessibility for electric vehicle owners. Despite the limited number of stations, the hotel’s commitment to offering free charging is well-received by visitors.
Family
Mercure Metz Centre emerges as an ideal choice for those planning a family trip. This family-friendly hotel caters well to children and adults alike, providing spacious family rooms and a comfortable setting for families. The hotel staff are noted for their excellent interaction with kids, enhancing the welcoming atmosphere. It boasts a child-friendly restaurant with food suitable for both children and grown-ups, making meal times a breeze for families.
The hotel offers good services for guests with kids, including a designated corner where children can happily play, creating a safe and child-friendly environment. Despite some concerns about room size and space limitations, particularly in rooms designed for four people, the sofa bed for children proves functional and comfortable.
Families traveling with dogs find the hotel accommodating as well. The presence of a public garage nearby and available parking options add to the convenience for those driving. Overall, the Mercure Metz Centre stands out as a family-oriented hotel, great for a weekend getaway or a transit stop with family, ensuring a pleasant stay with comforts designed for families.
Nightlife
The nightlife around Mercure Metz Centre offers a mix of lively and vibrant experiences suitable for evening outings. The area is known for its great nightlife with numerous pubs, fun bars and great lounges that stay open till late. Guests can enjoy music and entertainment at the bar, including amazing live music. The vicinity is not too noisy yet active, making it possible to enjoy night walks amidst a lively atmosphere.
Being close to nightlife, the hotel is within a short five-minute walk to a pedestrian zone filled with restaurants, bistros, shops and beautiful cultural neighborhoods. The surrounding area provides an abundance of entertainment options, including clubbing and dancing places, ensuring a vibrant and active nightlife. Visitors often find the city's night atmosphere to be exciting with many people out and about enjoying the diverse entertainment offerings.
4 Star
The Mercure Metz Centre garners mixed reviews regarding its four-star rating, facilities and services. While some guests felt that the ambiance and breakfast met the expectations of a four-star hotel, many others expressed disappointment, noting that the hotel fell short of four-star standards. Frequent comments included that the hotel felt more like a three-star establishment with outdated furniture and corridors detracting from its appeal.
Despite being advertised as a four-star hotel, several guests remarked that the quality did not align with other four-star hotels in Europe. Many highlighted the need for updates to meet the four-star level, indicating that the current state of the hotel doesn't warrant the rating.
On a positive note, the hotel was seen as reasonably priced within its category, suggesting that it offers decent value for money, especially for travelers not seeking luxury beyond the standard of a typical three-star hotel. Nonetheless, for those expecting a full-fledged four-star experience, the hotel may not fully meet expectations.
Business
Mercure Metz Centre is recognized for its suitability for business travelers, offering a variety of amenities catered to professional needs. Guests frequently highlight the reliable and fast WiFi, which is essential for uninterrupted work. The hotel features practical workstations in the rooms, including rolling work tables and functionally equipped spaces, ensuring that guests can maintain productivity. Spacious rooms are noted for their functional design, making them conducive for extended work hours.
Additionally, the hotel provides essential business services and is equipped with conference and meeting rooms, making it a preferred choice for hosting business gatherings and workshops. The presence of a Tesla charger and free electric car charging services add convenience for eco-conscious professionals. Despite its age, Mercure Metz Centre remains a favorite among those on business trips due to its well-managed general practices and office-friendly environment.
While some reviewers pointed out the absence of a formal office space or chair in the rooms, the overall feedback suggests that the hotel is exceptionally well-suited for work-related stays and frequented by professionals looking for a reliable and business-centric accommodation option.
Accessible
The Mercure Metz Centre receives positive feedback for its accessibility features, making it a suitable choice for guests with disabilities. The hotel offers easily accessible facilities both by car and on foot, including fenced and secured parking spaces with dedicated disabled parking. Its central location also ensures convenient access to metro stations.
Reviews highlight the hotel's adherence to general accessibility rules and its inclusive architecture. The presence of elevators and rooms with accessible bathrooms cater well to mobility needs and the elderly. Despite some rooms being small, they are designed to be accessible. Overall, the Mercure Metz Centre stands out for its efforts to accommodate guests with disabilities, providing a comfortable and accessible stay.
Dog Friendly
The Mercure Metz Centre is recognized as a dog-friendly hotel, catering well to guests traveling with pets. The property is notably accommodating with many guests appreciating the hotel's welcoming stance towards dogs. The hotel allows dogs and accepts their presence without issue, making it a comfortable stay for pet owners. Guests have found the staff to be helpful not only to them but also to their canine companions. The positive atmosphere for pets at the hotel is strongly recommended for dog owners, making it a pet-friendly choice for visitors.
No, Mercure Metz Centre doesn't have any pool.
No, a spa isn't available at Mercure Metz Centre.
Yes, Mercure Metz Centre welcomes dogs.
Yes, parking facilities are available at Mercure Metz Centre.