Hotel Plaza
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Summary of reviewsHotel Plaza in Mestre, Venice receives positive reviews for several key aspects that make it a standout choice for travelers. The hotel's prime location is frequently praised for its proximity to the Mestre train station, bus stops and direct connections to both Marco Polo and Treviso airports. This convenient positioning allows for easy and quick access to Venice’s main island, which is just a short ten-minute train ride away, thus offering an ideal alternative for those looking to avoid the higher costs and crowds of Venice proper. Nearby amenities such as restaurants and shops further enhance the convenience for guests, making travel hassle-free, particularly for those with early or late travel schedules.
Guests highlight the breakfast at Hotel Plaza for its variety and overall quality, often deeming it worth the 9-euro cost. The breakfast buffet offers numerous options, including cereals, pastries, eggs, fruits and more with good coffee and a balance of sweet and savory items appreciated by many. Despite some criticisms about the freshness and temperature of some foods, as well as occasional slow service during peak times, the breakfast generally meets guests' expectations for a hearty start to their day.
The in-house restaurant, Soul Kitchen Café, is a notable highlight for dinner, frequently praised for its delicious food and varied menu. Guests find the dining experience cozy and informal with friendly and competent staff, offering excellent value for money. Despite some reviews suggesting minor issues such as occasional noise and slightly overpriced items, the restaurant remains a standout feature, recommended for those looking to enjoy tasty cuisine without leaving the hotel.
Regarding room quality, reviews are mixed; however, many guests appreciate the newer, spacious and modern rooms for their cleanliness and comfort. The well-maintained facilities and updated furnishings in these rooms contribute to a pleasant stay, particularly for families who value the spacious family suites. In contrast, older rooms in need of renovation receive criticism for being dated and less appealing. Nevertheless, rooms' proximity to transport hubs adds convenience and functionality.
Cleanliness is consistently well-regarded at Hotel Plaza with many guests praising the tidiness, well-maintained common areas and daily cleaning services. Friendly and polite housekeeping staff contribute to this positive perception, although there are occasional mentions of minor issues like dust build-up and older bathroom fixtures needing attention.
Staff receive overwhelmingly positive feedback for their courteous and professional attitude. Guests consistently note the helpfulness and efficiency of the reception team, as well as the pleasant demeanor of restaurant and housekeeping staff. Despite a few remarks about some unsatisfactory interactions, the staff’s multilingual abilities and dedication significantly enhance the overall guest experience.
The hotel’s complimentary Wi-Fi is generally reliable and appreciated by guests with many noting good reception and steady signals in rooms. Although there are occasional reports of unstable connections, the overall consensus supports a strong and fast internet service suitable for work and leisure.
Hotel Plaza is particularly popular among families, offering spacious family rooms and amenities such as baby cribs and toddler-friendly facilities that cater to family needs. The supportive staff and thoughtful touches make it a top choice for family vacations, although older family rooms could benefit from updates.
In terms of beds, guests find them mostly comfortable and spacious, contributing to restful sleep. While some guests note issues with mattress firmness, cleanliness and hygiene standards remain high with many praising the quality of bed linens.
While the hotel's four-star rating receives mixed feedback with some guests feeling it does not fully meet four-star expectations due to dated rooms and basic breakfast offerings, many still appreciate its comfort and quiet environment. For business travelers, Hotel Plaza offers practical facilities such as meeting rooms and reliable Wi-Fi, making it a suitable choice for short business stays despite the absence of a dedicated business center.
Overall, Hotel Plaza is valued for its strategic location, cleanliness, friendly staff and family-friendly accommodations, making it a compelling choice for a range of travelers visiting Venice.
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Guests highlight the breakfast at Hotel Plaza for its variety and overall quality, often deeming it worth the 9-euro cost. The breakfast buffet offers numerous options, including cereals, pastries, eggs, fruits and more with good coffee and a balance of sweet and savory items appreciated by many. Despite some criticisms about the freshness and temperature of some foods, as well as occasional slow service during peak times, the breakfast generally meets guests' expectations for a hearty start to their day.
The in-house restaurant, Soul Kitchen Café, is a notable highlight for dinner, frequently praised for its delicious food and varied menu. Guests find the dining experience cozy and informal with friendly and competent staff, offering excellent value for money. Despite some reviews suggesting minor issues such as occasional noise and slightly overpriced items, the restaurant remains a standout feature, recommended for those looking to enjoy tasty cuisine without leaving the hotel.
Regarding room quality, reviews are mixed; however, many guests appreciate the newer, spacious and modern rooms for their cleanliness and comfort. The well-maintained facilities and updated furnishings in these rooms contribute to a pleasant stay, particularly for families who value the spacious family suites. In contrast, older rooms in need of renovation receive criticism for being dated and less appealing. Nevertheless, rooms' proximity to transport hubs adds convenience and functionality.
Cleanliness is consistently well-regarded at Hotel Plaza with many guests praising the tidiness, well-maintained common areas and daily cleaning services. Friendly and polite housekeeping staff contribute to this positive perception, although there are occasional mentions of minor issues like dust build-up and older bathroom fixtures needing attention.
Staff receive overwhelmingly positive feedback for their courteous and professional attitude. Guests consistently note the helpfulness and efficiency of the reception team, as well as the pleasant demeanor of restaurant and housekeeping staff. Despite a few remarks about some unsatisfactory interactions, the staff’s multilingual abilities and dedication significantly enhance the overall guest experience.
The hotel’s complimentary Wi-Fi is generally reliable and appreciated by guests with many noting good reception and steady signals in rooms. Although there are occasional reports of unstable connections, the overall consensus supports a strong and fast internet service suitable for work and leisure.
Hotel Plaza is particularly popular among families, offering spacious family rooms and amenities such as baby cribs and toddler-friendly facilities that cater to family needs. The supportive staff and thoughtful touches make it a top choice for family vacations, although older family rooms could benefit from updates.
In terms of beds, guests find them mostly comfortable and spacious, contributing to restful sleep. While some guests note issues with mattress firmness, cleanliness and hygiene standards remain high with many praising the quality of bed linens.
While the hotel's four-star rating receives mixed feedback with some guests feeling it does not fully meet four-star expectations due to dated rooms and basic breakfast offerings, many still appreciate its comfort and quiet environment. For business travelers, Hotel Plaza offers practical facilities such as meeting rooms and reliable Wi-Fi, making it a suitable choice for short business stays despite the absence of a dedicated business center.
Overall, Hotel Plaza is valued for its strategic location, cleanliness, friendly staff and family-friendly accommodations, making it a compelling choice for a range of travelers visiting Venice.
Dog Friendly Hotel
This hotel is pet-friendly, ensuring a comfortable stay for guests and their dogs. It provides good service and essential amenities.
Dogs Stay Free
Business Hotel
Hotel Plaza offers a business center and convenient amenities such as complimentary wireless internet access. There are also other useful facilities such as bike storage and an electric bike charging station.
4-Star Hotel
Hotel Plaza is known for its strategic location near Mestre train station, making it convenient for travelers. It offers comfortable rooms and good service. The hotel's accessibility and positive reviews make it a popular option.
Family Friendly Hotel
Hotel where Dogs Stay Free
About Hotel Plaza
License: IT027042A1GYY79M4E
Guest Reviews
Location
Guests appreciate the hotel's proximity to key transportation hubs, including direct bus routes to Marco Polo Airport and Treviso Airport, making it an excellent choice for those arriving or departing at various times. Many reviewers mention the ease of moving around with public transportation right at their doorstep, facilitating seamless travel throughout the Veneto region.
In addition to the favorable transport links, guests also benefit from the availability of nearby amenities such as restaurants, supermarkets and various shops, enhancing the overall convenience of their stay. The hotel's location is particularly advantageous for those with early morning or late-night travel needs, as it ensures minimal hassle with transit.
The recurring praise for Hotel Plaza’s location underscores its value for money, especially for travelers keen on maximizing their time exploring the historic and scenic charms of Venice while enjoying the comfort and accessibility provided by staying in Mestre.
Breakfast
However, there are varied opinions about the freshness and temperature of some items, such as bread and eggs and occasional complaints about slow refilling of buffet items. A few reviews note dissatisfaction with the limited choice, lack of fresh vegetables and the monotonous nature of the offerings, which were characterized as basic for a four-star hotel.
Despite some criticisms regarding the breakfast area being crowded and noisy and issues with the organization and service during peak times, the majority of the guests still found the breakfast to be generous, varied and fitting for starting the day. For those looking for an abundant and varied morning meal, Hotel Plaza often meets expectations, although there is room for improvement in both service speed and variety.
Dinner
While there are mixed reviews about the breakfast with several guests expressing dissatisfaction, the overall sentiment towards the dinner options remains highly positive. The restaurant's menu offers a sufficient selection for different tastes with some guests specifically enjoying the soul food and exquisite dining options.
The hotel’s attached restaurant is accessible from inside the hotel, adding convenience for those who prefer to dine on-site. Despite a few comments about some overpriced items and noise from nearby eateries, the dining experience at Hotel Plaza’s restaurant remains a standout feature, making it a recommended choice for travelers seeking tasty and varied cuisine during their stay.
Rooms
However, it's clear that not all rooms share the same level of quality. Older rooms were often referred to as dated and in need of renovation with tired decor and outdated furniture. Issues like small room sizes, insufficient lighting, lack of convenient power outlets and poor soundproofing were common complaints. Bathrooms in these older rooms were also criticized for being cramped and poorly maintained, sometimes even with unpleasant smells or visible damage.
Overall, while Hotel Plaza offers a range of room experiences, opting for the newer or recently renovated rooms might ensure a more pleasant stay. The hotel’s proximity to the station was a common highlight, adding convenience for travelers. The facilities in the rooms were generally deemed functional with basic amenities provided, though some guests noted the absence of extras like kettles and irons. Despite the variability, many found the accommodation satisfactory for a comfortable stay.
Beds
However, feedback on the firmness of the beds varied. A number of guests pointed out that some beds were excessively hard or firm, which complicated their sleeping experience. Additionally, while many reviewers praised the comfortable beds, others felt that the mattresses and pillows were too hard with occasional remarks on the need for upgrades or replacements.
Despite mixed feelings about bed firmness, the overall sentiment leans towards a positive sleeping experience. Cleanliness and adherence to hygiene standards were consistently appreciated with many guests noting clean linens and well-maintained rooms. Overall, Hotel Plaza seems to provide mostly comfortable and spacious bedding options, although enhancements in mattress softness and pillow quality could further improve the guest experience.
Cleanliness
However, some reviews point out areas for improvement. Specific complaints include occasional dust build-up under beds and edges of furniture, issues with older bathroom fixtures and occasional odors. Despite these few critiques, the overall consensus remains that Hotel Plaza is a commendable choice for its cleanliness and comfort, making it a considerable option for travelers seeking a tidy and well-kept environment.
Staff
The professionalism and attentiveness of the staff extend to various areas of the hotel, including the restaurant and housekeeping. Waiters, especially those in the Soul Kitchen Cafe, receive compliments for their pleasant demeanor, while housekeeping is praised for maintaining cleanliness and greeting guests warmly.
Though most interactions are positive, occasional remarks point to a few staff members who could be more engaging. There are mentions of some staff being distant, unresponsive or even rude, particularly at the receptionist desk, which suggests room for improvement. Additionally, the lack of Spanish-speaking staff seems to be a minor inconvenience for some guests.
Overall, the hotel's staff are seen as a significant asset, enhancing the guest experience with their friendliness, helpfulness and strong work ethic. The multilingual abilities of some staff members, particularly in English and French, add to the positive reception. Despite a few isolated issues, the staff's dedication and professionalism leave a lasting impression on the guests.
Wi-Fi
Family
The hotel's family-oriented approach is evident in its welcoming and supportive staff, dedicated to ensuring a pleasant stay for all ages. The family rooms, particularly in the new part of the hotel, are noted for their spaciousness, making them ideal for family reunions and extended stays. However, there are a few mentions of older family rooms that could use some updating, indicating room for improvement.
The location of Hotel Plaza is also praised as being great for family vacations, adding to its overall appeal. With excellent facilities tailored for families and the comfort of large, well-designed rooms, it's no surprise that Hotel Plaza is highly recommended for family stays.
4 Star
The cleaning standards and breakfast offerings have also been criticized with guests noting limited variety and quality in breakfast products. While some praise the comfortable and quiet environment, others call the facilities old and in need of renovation.
In terms of service, opinions are divided. Some reviews highlight excellent service and facilities befitting a four-star hotel, whereas others feel both the service and amenities are more consistent with a three-star—or even two-star—establishment. Overall, the reviews suggest a discrepancy between the perceived and actual standard of the hotel with several areas identified for improvement to truly meet four-star expectations.
Business
The location of Hotel Plaza is also a significant advantage, being strategically positioned near bus and train stations, making it convenient for commuting professionals. The hotel's staff are noted for their willingness to assist with business needs, further enhancing the overall experience.
For those traveling for work, the hotel offers reliable WiFi, an essential for any business trip and maintains a quiet environment conducive to productivity. Guests find the rooms clean and suitable for short stays focused on business activities.
Hotel Plaza blends elements of a business hotel with tourist accommodations, providing excellent value for money, especially for business meetings and stays. Despite the absence of a dedicated business center, the hotel satisfies the essential needs of business travelers, making it a favorable option for professionals visiting Venice.
Dog Friendly
However, some concerns were raised about dogs being permitted in the breakfast room with specific instances of dogs sitting at tables and being fed. Despite this, the majority of feedback highlights the hotel's commitment to creating a comfortable stay for both guests and their pets.
No, Hotel Plaza doesn't have any pool.
No, a spa isn't available at Hotel Plaza.
Yes, Hotel Plaza welcomes dogs.
No, parking facilities aren't available at Hotel Plaza.
No, Hotel Plaza doesn't have a gym.
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