Info
Summary of reviewsGateway Inn is recognized for its prime location, which guests appreciate for its convenience and accessibility to local amenities. Situated near a 7-Eleven, train station, and key destinations like Manhattan Central Station and the airport, the hotel appeals to both leisure and business travelers, making it a suitable choice for purpose-driven stays.
However, the rooms at Gateway Inn present significant challenges related to cleanliness and maintenance. Guests frequently report issues with outdated decor, unpleasant odors, and structural problems such as leaks and damaged fixtures. The cleanliness of accommodations falls short, with reports of mold, stained linens, and occasional pests, suggesting a need for attentive cleaning and upgrading to enhance guest satisfaction.
Experiences with staff are mixed. While some guests encountered unfriendly and unprofessional behavior, others noted the helpfulness and excellent service provided by certain staff members. This inconsistency indicates a need for improved guest relations and professional standards among the team.
Opinions on bed comfort are varied, with some guests enjoying the coziness of their beds, while others point out issues like hard mattresses, less supportive pillows, and occasional bedbugs. These mixed reviews indicate room for improvement in bedding standards.
In summary, Gateway Inn offers a strategic location highly valued by guests, but struggles with cleanliness and maintenance issues affecting rooms. Staff interactions are inconsistent, and bed comfort varies, highlighting key areas for improvement in the overall guest experience.
Show moreRead review summaries for all categories
Categories
