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Summary of reviewsNH Collection Merida Paseo Montejo, nestled in the heart of the bustling Paseo 60 complex, offers an excellent location for those wishing to explore Mérida's attractions, cultural landmarks and dining options. Situated merely a block away from the renowned Paseo Montejo, guests benefit from convenient access to shops, restaurants, public transportation and essential services, enhancing the overall visitor experience.
The hotel stands out for its modern environment and high-quality standards, particularly the cleanliness and comfort of its spacious rooms. Guests frequently commend the friendly and accommodating staff, who excel in providing a welcoming and well-cared-for stay. Whether traveling for business, leisure or events like the Marathon, NH Collection Merida Paseo Montejo is appreciated for its unbeatable location and exceptional service, making it a preferred choice for many.
Breakfast at the hotel receives mixed reviews—many guests praise the quality, variety and delicious options available at the breakfast buffet, including a live cook station and attentive service from the staff. However, some find the breakfast area cramped during peak times and feel the offering does not justify the additional cost, noting limited variety and a lack of local cuisine.
The rooms are consistently praised for their spaciousness, comfortable beds and modern design, providing a relaxing and private atmosphere. Despite occasional reports of maintenance issues such as damp smells and small bathroom sizes, the overall spaciousness and bed comfort are standout features.
Cleanliness at the hotel is generally well-regarded with many guests highlighting the well-maintained common areas and modern, comfortable accommodations. However, some inconsistencies in cleanliness, such as musty smells, dust and dirty bathrooms, have been noted. Despite these occasional issues, the hotel's high standards of hygiene and service continue to make it a popular choice for visitors.
The staff at NH Collection Merida Paseo Montejo consistently receive high praise for their friendliness, helpfulness and attentiveness. Key staff members, such as Valeria at reception, bellboy Elmer, waiter Daniel and cooks Gael and Carlos, are singled out for their excellent service and contributions to an enjoyable stay. The overall team is commended for their good English skills and attentive service, even during check-in.
The rooftop pool offers beautiful views and a pleasant ambiance but is noted to be smaller than expected with limited seating and a lack of shade. The absence of sun loungers and bar service near the pool, as well as worn-out cushions, are drawbacks. Additionally, the pool's operational hours and cold water can be off-putting. Nonetheless, the friendly staff and stunning views can enhance the overall poolside experience for those who manage to secure a spot.
Finally, the hotel's beds receive consistent acclaim for their comfort and spaciousness, particularly the king-size beds and pillows. While a minority of guests find the beds too hard, most reviews emphasize the bedding's quality, significantly contributing to a relaxing and enjoyable stay.
Overall, NH Collection Merida Paseo Montejo impresses with its prime location, modern and comfortable accommodations, friendly staff and high standards of cleanliness, making it an excellent choice for travelers seeking to immerse themselves in the charm of Mérida. Show more
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Categories
Hotel with Swimming Pool
Located on Paseo Montejo, this hotel offers a stylish pool area, comfortable rooms, and excellent service. Its prime location and upscale amenities make it a great choice for discerning travelers.
Outdoor Pool
Business Hotel
This hotel has four meeting rooms and can host events such as conferences and wedding banquets for up to 200 people. It provides clients with a professional to assist with event planning, and offers free WiFi. It's located near the Yucatán International Convention Center and Mérida International Airport.
Hotel with Parking
This hotel provides parking facilities for guests. Situated on Paseo Montejo, it provides easy access to the city's main attractions. Guests can enjoy the convenience of parking while exploring the city.
Accessible Hotel
NH Collection Merida Paseo Montejo offers accessible parking, accessible facilities, and accessible rooms. The hotel provides ramp access, wheelchair access throughout, and wheelchair accessible elevators for easy movement.
4-Star Hotel
Located on the iconic Paseo Montejo, this hotel offers stylish rooms, a rooftop pool, and excellent service. Its prime location provides easy access to cultural attractions and dining options.
Hotel with Outdoor Pool
Featuring a stylish outdoor pool and terrace, this hotel provides a chic urban retreat. Its prime location on Paseo Montejo and modern amenities make it a top contender.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel with Gym
Room Types
Superior Double RoomThe spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a shower and a hairdryer. The unit offers 2 beds.
Premium Double RoomThe spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower and a hairdryer. This double room features a wardrobe, a safe deposit box and a flat-screen TV with satellite channels. The unit offers 2 beds.
Junior SuiteThis air-conditioned suite is comprised of a flat-screen TV with satellite channels and a private bathroom. The unit has 1 bed.
Superior Double Room (2 Adults + 2 Children)The spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a shower and a hairdryer. The unit offers 2 beds.
Superior Double Room (3 adults + 1 child)The spacious double room offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a shower and a hairdryer. The unit has 2 beds.
Junior Suite (2 Adults + 2 Children)The suite has 1 bedroom and 1 bathroom with a hairdryer and free toiletries. This suite is air-conditioned and features a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe and a safe deposit box. The unit has 1 bed.
Junior Suite (3 Adults + 1 Child)The suite has 1 bedroom and 1 bathroom with a hairdryer and free toiletries. This suite is air-conditioned and features a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe and a safe deposit box. The unit has 1 bed.
Family Room (2 Adults + 2 Children)This air-conditioned family room is comprised of a flat-screen TV with satellite channels and a private bathroom. The unit has 1 bed.
Family Room (3 Adults + 1 Child)This air-conditioned family room is comprised of a flat-screen TV with satellite channels and a private bathroom. The unit has 1 bed.
Guest Reviews
8.3
Very Good
Location
Nestled in the heart of the vibrant Paseo 60 complex, NH Collection Merida Paseo Montejo boasts an exceptional location, ideal for visitors looking to explore the best of Mérida. The hotel is just a block away from the renowned Paseo Montejo, placing guests within easy reach of the city's main attractions, cultural landmarks and a multitude of dining options.
Guests appreciate the superb convenience, noting that the hotel is close to all amenities, shops and restaurants. This proximity to downtown Mérida means that everything is virtually at your doorstep, including access to public transportation and essential services.
The hotel's modern environment and high-quality standards also receive praise with visitors commending the cleanliness and comfort of the spacious rooms. The friendly and accessible staff further enhance the experience, making guests feel welcome and well cared for.
Whether traveling for business, leisure or events like the Marathon, the NH Collection Merida Paseo Montejo stands out for its unbeatable location and excellent service, making it a top choice for anyone looking to immerse themselves in the charm of Mérida.
Breakfast
Guests of the NH Collection Merida Paseo Montejo hotel have expressed mixed opinions about the breakfast offerings. Overall, many reviewers appreciated the quality and variety of the breakfast buffet, describing it as delicious, very tasty and offering a wide selection of hot and cold dishes. The freshness of the food and attentive service from the staff, including chefs and waiters, received positive remarks. The live cook station and variety of options for both locals and foreigners were also highlighted as notable features.
However, several guests felt that the quality of the breakfast did not justify its price with some describing it as bad or very poor. Complaints about limited variety and an almost too small breakfast area during peak times were common. Some reviewers noted that the breakfast was neither inclusive in the room price nor particularly reflective of local cuisine. Despite these criticisms, the breakfast's good location and personal service received consistent commendation.
Rooms
The rooms at NH Collection Merida Paseo Montejo receive high praise for their spaciousness and comfortable beds, making for a relaxing stay. Guests frequently mention the modern, clean and well-designed interiors, which contribute to a pleasant atmosphere. Privacy and comfort are also highlighted, ensuring a restful experience. However, there are some notable complaints about maintenance issues and cleanliness. Reports of damp smells and small bathroom sizes could detract from the overall positive impression. Despite these concerns, the comfort of the beds and the spaciousness of the rooms make them a notable feature of the hotel.
Beds
The NH Collection Merida Paseo Montejo receives consistent praise for its beds, frequently noted for their impressive comfort and spaciousness. Guests laud the super comfortable king-size beds and regularly highlight the overall comfort, both of the beds and the pillows. Rooms are described as excellent in size and facilities, contributing to a relaxing and enjoyable stay. However, it's worth noting that a few guests found the beds to be on the harder side and not all were satisfied with the mattress comfort. Overall, the majority of reviews emphasize the comfort and quality of the bedding, making it a notable feature of the hotel experience.
Cleanliness
NH Collection Merida Paseo Montejo often receives praise for its spacious rooms and welcoming staff. Guests frequently highlight the hotel's excellent cleanliness, particularly noting the well-maintained common areas and the modern, comfortable accommodations. Many visitors appreciate the convenient location and the overall amenities provided. However, some reviews reveal inconsistencies in cleanliness, mentioning issues such as musty smells, dust and dirty bathrooms. Despite these occasional drawbacks, the hotel's generally high standards of hygiene and service make it a popular choice for travelers seeking comfort and convenience.
Staff
The staff at NH Collection Merida Paseo Montejo consistently receive high praise for their friendliness and attentiveness. Guests frequently highlight the excellent service provided by individuals such as Valeria at reception, who is noted for her kindness, helpfulness and efficiency. The bellboy Elmer and waiter Daniel are singled out for their friendliness, while cooks Gael and Carlos are celebrated for their delicious Yucatecan dishes. The overall team, including reception staff, receives accolades for speaking good English and providing excellent attention and service, even during the check-in process. Despite a few isolated concerns about the reception service and communication issues, the majority of guests emphasize the positive, friendly and helpful nature of the staff, making their stay enjoyable.
Pool
At the NH Collection Merida Paseo Montejo, the rooftop pool garners mixed impressions from visitors. While some appreciate the very beautiful pool area with excellent views from the rooftop terrace, others note that the pool is considerably smaller than its portrayal in pictures, often likened to a small fishbowl.
The pool is kept clean and the location of the hotel adds to the pleasantness of the experience overall. However, the area does suffer from a few inconveniences, such as a lack of shade and limited seating with only three lounge chairs available, often leading to guests competing over them.
Moreover, the absence of sun loungers and the lack of a bar service near the pool are noted drawbacks. The area appears somewhat neglected with torn cushions on chairs and minimal personality in its terrace design. The pool also has restricted hours and features no climate control, leaving the water quite cold at times.
Despite these issues, the attentive and friendly staff help elevate the overall experience. For those who manage to access the limited space around the pool, the views from the rooftop and the general ambiance can still offer a pleasant respite in an excellent location.
Yes, NH Collection Merida Paseo Montejo has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at NH Collection Merida Paseo Montejo.