City Express Plus by Marriott Merida
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsCity Express Plus by Marriott Merida garners positive reviews, particularly for its outstanding location, cleanliness, dining options and comfortable rooms. Situated a block away from the renowned Paseo Montejo Avenue, the hotel is embedded in a commercial complex named Paseo 60. This prime location is lauded for the variety of quality restaurants, vibrant nightlife options and proximity to key attractions like museums and the Manzanero museum. The convenience of the ADO bus station beneath the hotel further enhances its appeal.
Guests frequently highlight the hotel’s cleanliness, praising both common areas and individual rooms for their spotless condition and well-maintained atmosphere. Daily room cleaning and the overall hygiene practices are consistently observed and appreciated.
Dining experiences, particularly dinner, receive high praise. The Gourmet Plaza’s range of inexpensive yet excellent eateries and the rooftop terrace with its bar, restaurant and evening live music contribute to an enjoyable dining experience. The service and quality of food and drinks, including the bar's margaritas, are commonly commended.
Rooms at City Express Plus by Marriott Merida are generally regarded as comfortable and modern, often mentioned for their minimalist decor and effective soundproofing. Beds are particularly noted for their comfort, contributing to restful sleep. Though some inconsistencies in room cleanliness and maintenance are reported, such issues do not overshadow the overall positive guest experiences.
Staff interactions receive mixed feedback with many guests appreciating the friendly, attentive and helpful staff members, particularly in room service and at the bar. However, some visitors encountered unhelpful or indifferent service, especially at the reception, highlighting areas for improvement.
The breakfast experience has room for improvement with some guests finding the continental offerings adequate and fresh, while others expressed dissatisfaction due to limited variety and the need to pay extra for hot items. The breakfast area’s conditions, such as temperature and organization, also drew some negative remarks.
Wi-Fi and gym facilities receive mixed reviews. While the Wi-Fi service was praised for being fast and strong by some, others encountered weak signals and connection issues. The gym, though described as adequate for a quick workout, is often noted for being poorly equipped and small with limited availability impacting some guests' experiences.
The hotel is highly regarded for its secure and convenient parking options, both on the premises and in the underground garage, which guests found stress-free and protective against the elements.
In summary, City Express Plus by Marriott Merida is highly recommended for its excellent location, cleanliness, comfortable accommodations and dining options. Though there are some areas for improvement, particularly with breakfast, Wi-Fi and staff service, the hotel offers a quality stay at reasonable pricing, making it a favorable choice for travelers exploring Merida.
Categories
Guests frequently highlight the hotel’s cleanliness, praising both common areas and individual rooms for their spotless condition and well-maintained atmosphere. Daily room cleaning and the overall hygiene practices are consistently observed and appreciated.
Dining experiences, particularly dinner, receive high praise. The Gourmet Plaza’s range of inexpensive yet excellent eateries and the rooftop terrace with its bar, restaurant and evening live music contribute to an enjoyable dining experience. The service and quality of food and drinks, including the bar's margaritas, are commonly commended.
Rooms at City Express Plus by Marriott Merida are generally regarded as comfortable and modern, often mentioned for their minimalist decor and effective soundproofing. Beds are particularly noted for their comfort, contributing to restful sleep. Though some inconsistencies in room cleanliness and maintenance are reported, such issues do not overshadow the overall positive guest experiences.
Staff interactions receive mixed feedback with many guests appreciating the friendly, attentive and helpful staff members, particularly in room service and at the bar. However, some visitors encountered unhelpful or indifferent service, especially at the reception, highlighting areas for improvement.
The breakfast experience has room for improvement with some guests finding the continental offerings adequate and fresh, while others expressed dissatisfaction due to limited variety and the need to pay extra for hot items. The breakfast area’s conditions, such as temperature and organization, also drew some negative remarks.
Wi-Fi and gym facilities receive mixed reviews. While the Wi-Fi service was praised for being fast and strong by some, others encountered weak signals and connection issues. The gym, though described as adequate for a quick workout, is often noted for being poorly equipped and small with limited availability impacting some guests' experiences.
The hotel is highly regarded for its secure and convenient parking options, both on the premises and in the underground garage, which guests found stress-free and protective against the elements.
In summary, City Express Plus by Marriott Merida is highly recommended for its excellent location, cleanliness, comfortable accommodations and dining options. Though there are some areas for improvement, particularly with breakfast, Wi-Fi and staff service, the hotel offers a quality stay at reasonable pricing, making it a favorable choice for travelers exploring Merida.
Hotel with Parking
City Express Plus by Marriott Merida offers parking. As part of the Marriott chain, it likely provides reliable and well-maintained parking facilities.
Hotel with Gym
City Express Plus by Marriott Mérida offers a fitness center. It is ideal for travelers wanting to maintain their fitness routine.
4-Star Hotel
This hotel offers modern amenities and comfortable accommodations. Guests can enjoy convenient services and a central location, making it a high-quality choice for business and leisure travelers.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Romantic Hotel
Guest Reviews
City Express Plus by Marriott Merida stands out primarily for its excellent location, which guests consistently praise. Situated one block away from the renowned Paseo Montejo Avenue, the hotel is embedded in a commercial complex named Paseo 60, offering a strategic base for exploring Merida. This prime location features an array of quality restaurants and vibrant nightlife options, enabling guests to enjoy a dynamic dining experience right at their doorstep.
Aside from the culinary delights on the ground floor, the hotel's proximity to key attractions such as museums and the Manzanero museum adds to its appeal. The central location allows easy access to the city center with many notable sites within comfortable walking distance. Additionally, the presence of the ADO bus station beneath the hotel offers unmatched convenience for travelers arriving by long-distance buses.
The hotel's surroundings offer various entertainment options, live music and Instagram-worthy backdrops, making it a hit for social media enthusiasts. Guests appreciate the comfort of the beds, the cleanliness of the premises and the modern amenities, including a rooftop pool and secured underground parking. City Express Plus by Marriott Merida is particularly favored for short stays or as a convenient stopover when visiting Merida's attractions or conducting business in the area.
While the hotel's commercial setting means it is marginally distant from the heart of the historic center, this is offset by the quality of services and the vibrant atmosphere around the hotel. All in all, City Express Plus by Marriott Merida receives high marks for its exceptional location, combining convenience, comfort and accessibility for an enjoyable stay in Merida.
The breakfast experience at City Express Plus by Marriott Merida has received mixed feedback from guests. On the positive side, some reviews highlight that the continental breakfast is fresh and varied enough to start the day. Certain guests found the included breakfast to be satisfactory, describing it as organized and clean. Additionally, the continental breakfast served was deemed complete by a few visitors, offering enough to satisfy basic morning needs.
However, a significant number of reviews express dissatisfaction with the breakfast offerings. Common complaints include the limited variety and the basic nature of the continental breakfast, which often only includes fruits, yogurt, cheeses, bread and cold cuts. Many reviewers were also displeased with the fact that hot breakfast items, such as eggs or pancakes, require an additional payment. The breakfast schedule, ending at 9 am on weekdays, was another source of frustration for guests, particularly those hoping for more flexibility.
Moreover, several reviews noted that the breakfast area was often too cold, lacked restocking of items and suffered from disorganization, leading to a subpar dining experience. Some guests also remarked on the poor quality of coffee and the overall meagerness of the breakfast spread, which failed to meet their expectations.
In summary, while there are some positive aspects noted about the breakfast at City Express Plus by Marriott Merida, the general consensus suggests room for improvement in both variety and quality to better satisfy guests' morning meal expectations.
City Express Plus by Marriott Merida offers an appealing array of dining options that impressed guests. The hotel boasts a diverse selection of good and often inexpensive restaurants located conveniently downstairs, making it easy to have a satisfying dinner without venturing far. Guests particularly appreciated the Gourmet Plaza on the ground floor for its excellent eateries and vibrant atmosphere.
The rooftop terrace is a highlight, combining a nice pool with a bar and restaurant. Diners can enjoy a delicious meal with an amazing view, enhancing their overall experience. The rooftop also hosts an evening program with live music, providing a pleasant backdrop for dinner and drinks.
Many guests enjoyed the excellent service and delicious food during their stay; the bar's margaritas and the friendly bartender service were specifically noted as standout features. The restaurants nearby and within the hotel complex offer a variety of options to suit different tastes with some guests recommending evening walks to explore this culinary offering.
However, there were a few critiques regarding poor service from the off-site bar and the poolteria, ensuring a need for improvement in some areas. Despite these minor issues, the hotel's dining facilities generally received high praise, making it a favorable dining destination for visitors.
City Express Plus by Marriott Merida offers a mix of guest experiences with its rooms, predominantly receiving praise for their comfort and modern design. Most guests found the rooms to be very comfortable and clean with many remarking on the modern, minimalist decor that gives a fresh and contemporary feel. The beds are often highlighted as particularly comfortable, promoting restful sleep.
The hotel rooms are noted for their spaciousness by many guests, although some found them to be relatively small, indicating a variance depending on the room type. Suites and larger rooms are described as very spacious and well-appointed, featuring amenities that make the stay enjoyable. There are also multiple references to the effective soundproofing in many rooms, ensuring a quiet and peaceful environment.
However, cleanliness and maintenance can be inconsistent. Some guests faced issues such as dusty floors, stained toilets and occasional lack of cleanliness. The overall decor and facilities in the bathrooms were appreciated, although there were complaints about mold, slippery surfaces and a need for better maintenance.
Room service and housekeeping seem to operate efficiently but have their shortcomings. There were mentions of room service ending early, at 11 pm and issues like missing towels, insufficient toiletries and non-functional TV remotes or room keys. Additionally, some rooms lacked certain furnishings such as dressers and drawers and the minimalist design might not work well for longer stays.
The presence of blackout curtains was appreciated, though a few rooms had only sheer curtains, leading to early morning sunlight intrusion. The hotel’s location and the friendliness of the staff are frequently praised, adding to an overall positive experience for most visitors despite some noted drawbacks.
Overall, the City Express Plus by Marriott Merida is recommended for travelers seeking modern, clean and comfortable accommodation with the caveat of potential minor inconveniences. The hotel’s advantageous location and courteous staff bolster its appeal.
City Express Plus by Marriott Merida stands out for its exceptionally comfortable beds, which are consistently praised across guest reviews. Many guests have highlighted the high comfort level with terms like "very comfortable," "super comfortable," and "luscious" frequently appearing in their feedback. The size of the beds also garners positive remarks, often described as large and spacious, contributing to a restful and pleasant sleep experience.
Guests also appreciate the clean and comfortable rooms, which often come with accompanying amenities like comfortable pillows. Despite a few mentions of imperfections such as hard beds or minor issues with bedding cleanliness, the overwhelming consensus is that the hotel's bedding offers a high level of comfort and supports quality rest.
Overall, the bedding at this hotel is a highlight for many visitors, contributing significantly to their satisfaction and making their stay enjoyable and comfortable.
City Express Plus by Marriott Merida boasts a commendable reputation for its overall cleanliness, frequently highlighted by guests. Many reviews emphasize the pristine condition of both the hotel and individual rooms, describing them as very clean, spotless and well-maintained. The common areas such as the lobby, restaurant and rooftop terrace are also noted for their immaculate state, reinforcing a clean and elegant atmosphere throughout the hotel.
The staff receives recognition for their attentiveness and friendly demeanor, contributing to a welcoming environment. Rooms are generally described as comfortable and modern with good hygiene practices consistently observed. Daily room cleaning is a standard, adding to the positive feedback regarding cleanliness and room maintenance.
However, there are occasional criticisms concerning specific cleanliness issues. Some guests mentioned dirty floors, stained blankets and cleanliness lapses in the bathroom. The pool, at times, has faced criticism for being dirty with reports of algae and debris. Additionally, there have been mentions of a bad smell in certain areas and a lack of clean towels and toiletries.
Despite these occasional setbacks, the majority of guest reviews reflect a high standard of cleanliness at City Express Plus by Marriott Merida, making it a reliable option for travelers looking for a tidy and comfortable stay.
City Express Plus by Marriott Merida has received mixed reviews concerning its staff from recent guests. Notably, a significant number of guests praised the staff for being extremely friendly, attentive and helpful. There are multiple mentions of the staff being welcoming, kind and very respectful with specific commendations for the room service, bar staff and those at reception for their amiable and professional attitudes.
However, not all feedback was positive. Some guests reported negative experiences, describing the staff as unhelpful, indifferent and even unfriendly at times. Issues were noted with the reception staff with specific criticisms concerning poor service, reluctance to assist and a generally unresponsive attitude. There were also complaints about some staff members not speaking English well, contributing to communication barriers.
In summary, while there is a strong contingent of staff members at City Express Plus by Marriott Merida who are dedicated to providing excellent service and maintaining a friendly atmosphere, there are areas, particularly within the reception team, where improvements could be made to ensure a consistently positive guest experience.
The City Express Plus by Marriott Merida receives mixed reviews regarding its Wi-Fi service. A notable number of guests have reported that the free internet works very well and described the connection as fast and strong. Some have even mentioned it being very suitable for remote work. However, many others have experienced quite the opposite, facing issues such as weak signals, slow speeds and consistent connection failures. Several guests noted that the Wi-Fi did not function in their rooms, at the pool or sometimes not at all, leading to a frustrating experience. Some also highlighted that the Wi-Fi was down throughout the hotel for extended periods. Overall, the Wi-Fi quality seems inconsistent with significant room for improvement.
The gym at City Express Plus by Marriott Merida receives mixed feedback from guests. While some find it very good, others feel it is poorly equipped and rather small. Positive comments highlight that the gym is perfect for a quick workout before exploring the city. However, there are mentions of limited facilities, such as the lack of weight machines with only cardio equipment available. Guests also noted that gym usage was restricted to an hour and, in some cases, it wasn't available for use. Overall, the gym facilities are considered adequate by some, but others believe there is room for improvement.
City Express Plus by Marriott Merida has received numerous commendations for its parking facilities. Guests appreciate the free parking available both on the premises and in the underground garage. Many reviews highlight the convenience of securing a spot with ease, making it stress-free to park their vehicles. The underground parking, while occasionally noted for not being well-lit, provides added security and protection from the elements. Its prime location enhances the parking experience with the added bonus of being conveniently situated on 60th street. Overall, the availability of free and secure parking contributes to the hotel's appeal, allowing guests to enjoy their stay without worrying about extra parking fees or finding a spot.
City Express Plus by Marriott Merida is a modern city hotel noted for its overall good quality and reasonable pricing for a four-star accommodation. However, there are areas where it tends to fall short of the expected standards. Although it offers a basic continental breakfast, some guests found it lacking for a hotel of its supposed class with mentions of the breakfast being poor and quite basic. There are also minor issues reported with room cleaning and some concerns regarding the restaurant. Despite these drawbacks, the hotel maintains a correct level of service and presents a classy ambiance, making it a commendable choice for travelers, albeit more in line with a three-star experience rather than four.
Location Show Map
Location
Aside from the culinary delights on the ground floor, the hotel's proximity to key attractions such as museums and the Manzanero museum adds to its appeal. The central location allows easy access to the city center with many notable sites within comfortable walking distance. Additionally, the presence of the ADO bus station beneath the hotel offers unmatched convenience for travelers arriving by long-distance buses.
The hotel's surroundings offer various entertainment options, live music and Instagram-worthy backdrops, making it a hit for social media enthusiasts. Guests appreciate the comfort of the beds, the cleanliness of the premises and the modern amenities, including a rooftop pool and secured underground parking. City Express Plus by Marriott Merida is particularly favored for short stays or as a convenient stopover when visiting Merida's attractions or conducting business in the area.
While the hotel's commercial setting means it is marginally distant from the heart of the historic center, this is offset by the quality of services and the vibrant atmosphere around the hotel. All in all, City Express Plus by Marriott Merida receives high marks for its exceptional location, combining convenience, comfort and accessibility for an enjoyable stay in Merida.
Breakfast
However, a significant number of reviews express dissatisfaction with the breakfast offerings. Common complaints include the limited variety and the basic nature of the continental breakfast, which often only includes fruits, yogurt, cheeses, bread and cold cuts. Many reviewers were also displeased with the fact that hot breakfast items, such as eggs or pancakes, require an additional payment. The breakfast schedule, ending at 9 am on weekdays, was another source of frustration for guests, particularly those hoping for more flexibility.
Moreover, several reviews noted that the breakfast area was often too cold, lacked restocking of items and suffered from disorganization, leading to a subpar dining experience. Some guests also remarked on the poor quality of coffee and the overall meagerness of the breakfast spread, which failed to meet their expectations.
In summary, while there are some positive aspects noted about the breakfast at City Express Plus by Marriott Merida, the general consensus suggests room for improvement in both variety and quality to better satisfy guests' morning meal expectations.
Dinner
The rooftop terrace is a highlight, combining a nice pool with a bar and restaurant. Diners can enjoy a delicious meal with an amazing view, enhancing their overall experience. The rooftop also hosts an evening program with live music, providing a pleasant backdrop for dinner and drinks.
Many guests enjoyed the excellent service and delicious food during their stay; the bar's margaritas and the friendly bartender service were specifically noted as standout features. The restaurants nearby and within the hotel complex offer a variety of options to suit different tastes with some guests recommending evening walks to explore this culinary offering.
However, there were a few critiques regarding poor service from the off-site bar and the poolteria, ensuring a need for improvement in some areas. Despite these minor issues, the hotel's dining facilities generally received high praise, making it a favorable dining destination for visitors.
Rooms
The hotel rooms are noted for their spaciousness by many guests, although some found them to be relatively small, indicating a variance depending on the room type. Suites and larger rooms are described as very spacious and well-appointed, featuring amenities that make the stay enjoyable. There are also multiple references to the effective soundproofing in many rooms, ensuring a quiet and peaceful environment.
However, cleanliness and maintenance can be inconsistent. Some guests faced issues such as dusty floors, stained toilets and occasional lack of cleanliness. The overall decor and facilities in the bathrooms were appreciated, although there were complaints about mold, slippery surfaces and a need for better maintenance.
Room service and housekeeping seem to operate efficiently but have their shortcomings. There were mentions of room service ending early, at 11 pm and issues like missing towels, insufficient toiletries and non-functional TV remotes or room keys. Additionally, some rooms lacked certain furnishings such as dressers and drawers and the minimalist design might not work well for longer stays.
The presence of blackout curtains was appreciated, though a few rooms had only sheer curtains, leading to early morning sunlight intrusion. The hotel’s location and the friendliness of the staff are frequently praised, adding to an overall positive experience for most visitors despite some noted drawbacks.
Overall, the City Express Plus by Marriott Merida is recommended for travelers seeking modern, clean and comfortable accommodation with the caveat of potential minor inconveniences. The hotel’s advantageous location and courteous staff bolster its appeal.
Beds
Guests also appreciate the clean and comfortable rooms, which often come with accompanying amenities like comfortable pillows. Despite a few mentions of imperfections such as hard beds or minor issues with bedding cleanliness, the overwhelming consensus is that the hotel's bedding offers a high level of comfort and supports quality rest.
Overall, the bedding at this hotel is a highlight for many visitors, contributing significantly to their satisfaction and making their stay enjoyable and comfortable.
Cleanliness
The staff receives recognition for their attentiveness and friendly demeanor, contributing to a welcoming environment. Rooms are generally described as comfortable and modern with good hygiene practices consistently observed. Daily room cleaning is a standard, adding to the positive feedback regarding cleanliness and room maintenance.
However, there are occasional criticisms concerning specific cleanliness issues. Some guests mentioned dirty floors, stained blankets and cleanliness lapses in the bathroom. The pool, at times, has faced criticism for being dirty with reports of algae and debris. Additionally, there have been mentions of a bad smell in certain areas and a lack of clean towels and toiletries.
Despite these occasional setbacks, the majority of guest reviews reflect a high standard of cleanliness at City Express Plus by Marriott Merida, making it a reliable option for travelers looking for a tidy and comfortable stay.
Staff
However, not all feedback was positive. Some guests reported negative experiences, describing the staff as unhelpful, indifferent and even unfriendly at times. Issues were noted with the reception staff with specific criticisms concerning poor service, reluctance to assist and a generally unresponsive attitude. There were also complaints about some staff members not speaking English well, contributing to communication barriers.
In summary, while there is a strong contingent of staff members at City Express Plus by Marriott Merida who are dedicated to providing excellent service and maintaining a friendly atmosphere, there are areas, particularly within the reception team, where improvements could be made to ensure a consistently positive guest experience.
Wi-Fi
Gym
Parking
4 Star
No, City Express Plus by Marriott Merida doesn't have any pool.
No, a spa isn't available at City Express Plus by Marriott Merida.
No, City Express Plus by Marriott Merida doesn't allow dogs.
Yes, parking facilities are available at City Express Plus by Marriott Merida.
Yes, City Express Plus by Marriott Merida has a gym.
Location Show Map
More Options
